25 of 25 Remedy ITSM Jobs in the UK excluding London

enterprise applications efficiently. Coordinate escalations and hardware replacements with third-party vendors. Document issues and resolutions in IT service management systems (ServiceNow, Remedy, etc.). Assist with general troubleshooting of user issues and hardware refresh projects. Support migration efforts, including Windows 10 to Windows 11 in-place upgrades. ...

integrity, seamless system integrations, and alignment with enterprise business objectives. This role combines solution architecture, technical leadership, and delivery governance to successfully implement complex ITSM platforms on time and within budget. Key Responsibilities Define, validate, and govern BMC Helix architecture, including ITSM Suite, Digital Workplace, CMDB, and Smart … escalation management . Validate solution readiness through E2E testing, UAT, and go-live support . Implement monitoring, health checks, and performance optimization for ITSM and CMDB modules. Identify opportunities for automation and continuous process improvement . Required Skills & Experience 5+ years of hands-on experience in BMC Helix/ ...

brilliant opportunity! The following skills/experience is essential: Previously worked in an IT Asset Manager position ServiceNow or BMC Remedy (ITSM) Previously worked in Financial Services Good ITIL understanding Excellent communication skills Salary: Up to £80,000 + bonus + package Level: AVP Location: London (good ...

integrity, seamless integration with external systems, and alignment with business objectives. This role combines solution architecture, technical leadership, and project governance to deliver complex ITSM solutions on time and within budget. Your responsibilities: Define and validate BMC Helix architecture (ITSM Suite, Digital Workplace, CMDB, Smart IT). Design … stakeholder communication, and escalation management. Validate solution performance through E2E testing, UAT, and go-live readiness. Implement monitoring and health checks for CMDB and ITSM modules. Identify opportunities for automation and process optimization. Your Profile Essential skills/knowledge/experience: 5+ years in BMC Helix/Remedy ...

integrity, seamless integration with external systems, and alignment with business objectives. This role combines solution architecture, technical leadership, and project governance to deliver complex ITSM solutions on time and within budget. Your responsibilities: Define and validate BMC Helix architecture (ITSM Suite, Digital Workplace, CMDB, Smart IT). Design … stakeholder communication, and escalation management. Validate solution performance through E2E testing, UAT, and go-live readiness. Implement monitoring and health checks for CMDB and ITSM modules. Identify opportunities for automation and process optimization. Your Profile Essential skills/knowledge/experience: 5+ years in BMC Helix/Remedy ...

seeking an experienced Technical Design Authority (TDA) with strong expertise in BMC Helix and ITSM architecture to lead technical delivery across a major transformation programme. This role suits a hands-on architect with deep knowledge of Helix ITSM, Atrium CMDB, AR System, Digital Workplace, Smart IT, and complex … integration environments. Key Responsibilities Define, validate and govern BMC Helix architecture across ITSM, CMDB, Digital Workplace and Smart IT. Design scalable, secure solutions using Helix Innovation Studio and Business Workflows. Lead integrations with third-party platforms including Active Directory, orchestrators, discovery tools, APIs, web services and middleware. Oversee CMDB ...

Management: Define and maintain the structure and classification of Configuration Items (CIs) across all environments. Configure and optimise CMDB tooling (e.g., ServiceNow, BMC Remedy) to ensure accurate data integrity and relationships between CIs. Implement automated discovery and reconciliation processes to keep the CMDB current and reliable. Governance ...

make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description We’re looking for a Product Specialist – ITSM Platform to join our Service Management Team to provide technical expertise and support for our IT Service Management tooling and help shape the future of service … occasional travel to customer sites and NEC Offices. In this role you’ll engaged with the design, configuration, and continuous improvement of our ITSM platform, ensuring it underpins world-class ITIL-aligned services for our business and customers. You’ll work closely with stakeholders across the UK and globally ...

Strong problem-solving, analytical, and listening skills Willingness to work rotational shifts, including nights and weekends Desirable Skills & Experience ITIL Foundation certification Experience using ITSM tools (e.g. ServiceNow, Remedy, Cherwell, ManageEngine) Working knowledge of Microsoft 365 (M365), Active Directory, Entra ID (Azure AD), and user administration Experience ...

peripherals. Support Windows OS, Microsoft 365, Active Directory, and enterprise applications. Install, configure, and maintain telecommunications systems including VoIP and mobile device management. Use ITSM tools (ServiceNow, Remedy, Jira) to manage incidents and requests. Troubleshoot network technologies such as TCP/IP, DNS, DHCP, VPNs … networking technologies including TCP/IP, DNS, DHCP, VPNs, and LAN/WAN. Familiarity with VoIP, mobile networks, and unified communication systems. Proficiency with ITSM tools such as ServiceNow, Remedy, or Jira Service Management. Strong communication skills and a customer-first mindset. Ability to work independently ...

peripherals. Support Windows OS, Microsoft 365, Active Directory, and enterprise applications. Install, configure, and maintain telecommunications systems including VoIP and mobile device management. Use ITSM tools (ServiceNow, Remedy, Jira) to manage incidents and requests. Troubleshoot network technologies such as TCP/IP, DNS, DHCP, VPNs … networking technologies including TCP/IP, DNS, DHCP, VPNs, and LAN/WAN. Familiarity with VoIP, mobile networks, and unified communication systems. Proficiency with ITSM tools such as ServiceNow, Remedy, or Jira Service Management. Strong communication skills and a customer-first mindset. Ability to work independently ...

process. Expertise in Windows (10/11) & Mac operating systems, iOS, and Android mobile operating systems. Knowledge in SCCM or any other imaging tool. ITSM knowledge with handling Service request, incident. Ticketing tool knowledge like ServiceNow, Remedy etc. Intune or any other MDM experience. Stock Management Experience ...

process. Expertise in Windows (10/11) & Mac operating systems, iOS, and Android mobile operating systems. Knowledge in SCCM or any other imaging tool. ITSM knowledge with handling Service request, incident. Ticketing tool knowledge like ServiceNow, Remedy etc. Intune or any other MDM experience. Stock Management Experience ...

Management leadership role within a complex or regulated setting Strong understanding of ITIL 4 and proven experience embedding ITIL processes Hands on experience with ITSM tools such as Halo ServiceNow Remedy or Jira Service Management Experience managing suppliers within strict SLAs and improving service performance Knowledge ...

Management leadership role within a complex or regulated setting Strong understanding of ITIL 4 and proven experience embedding ITIL processes Hands on experience with ITSM tools such as Halo ServiceNow Remedy or Jira Service Management Experience managing suppliers within strict SLAs and improving service performance Knowledge ...

ability to make data-informed decisions. Experience managing supplier performance in a multi-vendor environment. Excellent communication and stakeholder engagement skills. Familiarity with ITSM tools (e.g., ServiceNow, Remedy). Experience in regulated or complex enterprise environments is beneficial. Your security clearance To be successfully appointed to this ...

ability to make data-informed decisions. Experience managing supplier performance in a multi-vendor environment. Excellent communication and stakeholder engagement skills. Familiarity with ITSM tools (e.g., ServiceNow, Remedy). Experience in regulated or complex enterprise environments is beneficial. Your security clearance To be successfully appointed to this ...

virtual CAB meetings and stakeholder relationships Skills: Expertise in IT service lifecycle and ITIL processes Strong knowledge of Change and Release Management Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy) Excellent communication and stakeholder management skills Interested? Apply now and become part of a global team delivering ...

Change and Release Management, including stakeholder communication, risk control, and post-implementation review. Understanding of industry compliance, governance, and regulatory standards. Proficiency in ITSM tools (e.g., ServiceNow, BMC Remedy or similar). Excellent stakeholder engagement and communication skills, with the ability to influence and manage expectations across ...

effective change execution. • Collaborate with stakeholders across IT and business functions to design scalable, compliant, and well-documented services. • Maintain service data accuracy within ITSM tools and drive continuous process improvements. Key Requirements of the IT Service Manager: • 7+ years’ experience in IT Service Management, with at least … expertise in ITIL processes – particularly Service Design, Transition, Portfolio, Change, and Release Management. • Strong understanding of risk management, compliance, and governance frameworks. • Skilled in ITSM platforms such as ServiceNow, BMC Remedy, or equivalent. • ITIL v3 Foundation; advanced ITIL certifications highly desirable. • Excellent stakeholder communication and vendor management ...

stakeholders. Stakeholder Engagement and Continuous Improvement- Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM. - Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards. - Drive ongoing improvements in asset and data management processes … data, configuration, and product catalogue management. Skills, Knowledge and Experience- Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. - Data Quality - Strong background in data validation, profiling, and data governance. - Analytics - Capable of creating visual reports ...

stakeholders. Stakeholder Engagement and Continuous Improvement Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM. Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards. Drive ongoing improvements in asset and data management processes … data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. Analytics - Capable of creating visual reports ...

Sales Director ITOM/ITSM/ITAM £100k Double ote Mainly Remote (with reasonable access to London) Experienced leader or a high performing Senior Account Executive who’s ready to step into leadership A growing software vendor with a thriving consultancy arm in the ITOM/ITSM/… partnerships Use HubSpot to track and optimise pipeline, forecast accurately, and drive revenue predictably Experience required A proven track record selling enterprise software, ideally ITSM/ITOM/ITAM or adjacent technologies Ability to develop GTM strategies and building out sales frameworks Strong business development capability: scrappy, hands ...

Sales Director ITOM/ITSM/ITAM £100k Double ote Mainly Remote (with reasonable access to London) Experienced leader or a high performing Senior Account Executive who’s ready to step into leadership A growing software vendor with a thriving consultancy arm in the ITOM/ITSM/… partnerships Use HubSpot to track and optimise pipeline, forecast accurately, and drive revenue predictably Experience required A proven track record selling enterprise software, ideally ITSM/ITOM/ITAM or adjacent technologies Ability to develop GTM strategies and building out sales frameworks Strong business development capability: scrappy, hands ...

Sales Director ITOM/ITSM/ITAM Mainly Remote (with reasonable access to London) Experienced leader or a high performing Senior Account Executive who’s ready to step into leadership A growing software vendor with a thriving consultancy arm in the ITOM/ITSM/ITAM space … partnerships Use HubSpot to track and optimise pipeline, forecast accurately, and drive revenue predictably Experience required A proven track record selling enterprise software, ideally ITSM/ITOM/ITAM or adjacent technologies Ability to develop GTM strategies and building out sales frameworks Strong business development capability: scrappy, hands ...