upgrades. Deep understanding of ITIL (v3/v4) practices, particularly Service Design, Service Transition, and Continual Service Improvement. Experience integrating new services into existing ITSM toolsets (ServiceNow, Remedy, or equivalent). Excellent stakeholder engagement and communication skills, bridging technical and operational teams. Experience delivering in M&A or complex migration environments. Disclaimer: This vacancy is being advertised by either More ❯
training. Accountable for the Groups IT & Systems budget, report on expenditure and variances to budget. Regularly assess the level of customer IT service satisfaction and lead the team to remedy any areas of concerning, ensuring that the internal users are given a strong customer focus, and satisfaction levels increase. Review the IT training needs requirements across the Group at More ❯
Hatfield, Hertfordshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
Customer Act as a single point of contact for general technical queries and escalations Investigate failed deployments directly in SCCM/Intune Own and resolve 3rd line incidents via Remedy queue Implement remediation activities where service has shortfalls Create and present Feature Release impact (advisory report) to Service Management/Customer (Hardware and Software) What youll need The successful More ❯
Shefford, Bedfordshire, South East, United Kingdom
Infoplus Technologies UK Ltd
on Primary Technology Handled database estate of various technologies Process & Tools ?Service Request and Incident, Problem, Change managements ?Configuration, Capacity planning and Knowledge management ?Experience on ITIL Tools like Remedy, Service Now or any other ticketing tool ?Identify the service improvement plan ?ITIL Foundation certified Behavioral Skill ?Strong verbal and written communication skills ?Team management and motivation ?Flexibility, good More ❯
