and Written) and good documentation skills. Able to handle unforeseen situations. High level of acceptance Knowledge on ITIL Ticketing tools such as ServiceNow, BMCremedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets. Additional Responsibility Might need to travel to other sites based on More ❯
users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/ More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
COMPUTACENTER (UK) LIMITED
ways to add value Excellent presentation, communication, and data analysis skills ITIL v4 Foundation (or equivalent) and familiarity with tools like ServiceNow and ITSM Remedy Confidence in Excel and PowerPoint, with a keen eye for trends and insights Please note: This role is primarily remote, with occasional in-person More ❯
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Forsyth Barnes
v4 Expert certification or equivalent strongly preferred. Demonstrable success leading ITSM transformation and automation initiatives. Strong experience with enterprise ITSM platforms (e.g., ServiceNow, BMCRemedy). Excellent leadership, stakeholder engagement, and vendor management skills. Background working in complex, multinational businesses-retail sector experience is advantageous. Bachelor's or Master More ❯
Centre (or similar environment) best practices and industry cabling standards and cable types (UTP & Optical Fibre) Knowledge of asset management and ticketing system (ServiceNow, Remedy/Aperture/ImVision) Attention to Detail North rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities More ❯
women and men in purple vans, fixing things like: Street Hub assets - you'll install, set up, optimise and repair (where repair means simple remedy e.g. restart hub or change user settings) on Street Assets which contain pre-configured routers and switches. Payphone Kiosks - you'll repair payphone faults More ❯
large multi-site installations with PC-based digital recorders. Understand fibre optic transmission systems, LAN/WAN networks, and radio telemetry systems to effectively remedy any faults. Liaise with higher-grade engineers where required. Provide emergency solutions when operating out of hours as specified on the departmental rota More ❯
urgent service impacting requests. Installation of Operating Systems. Rack installation and commission. Updating/Editing of records in various systems, Aperture/imVision/Remedy (training given). Documentation upkeep (required as part of BAU process). Tracking of daily activities, task completion and updates. Skills: Ideally good operational More ❯
