permanent basis. Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change More ❯
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Forsyth Barnes
in a leadership capacity. ITIL v4 Expert certification or equivalent strongly preferred. Demonstrable success leading ITSM transformation and automation initiatives. Strong experience with enterprise ITSM platforms (e.g., ServiceNow, BMCRemedy). Excellent leadership, stakeholder engagement, and vendor management skills. Background working in complex, multinational businesses-retail sector experience is advantageous. Bachelor's or Master's in IT, Computer Science More ❯
work duties. Any breach of confidentiality by any party engaged in a series contract with the Company may be regarded as breach of contract and be subject to legal remedy or action. The importance of confidentiality cannot be overemphasised and it is important that it be borne in mind at all times. For the purposes of clarity, you shall More ❯
work duties. Any breach of confidentiality by any party engaged in a series contract with the Company may be regarded as breach of contract and be subject to legal remedy or action. The importance of confidentiality cannot be overemphasised and it is important that it be borne in mind at all times. For the purposes of clarity, you shall More ❯
or adjustment of existing fittings fixtures and parts. Where a detailed specification is not provided, determines the cause of the fault and undertakes the most cost effective solution to remedy the defect, Communicates with management team to ensure relevant parties are aware of engineering issues/timescale for breakdown repairs etc seeking advice and assistance when required. Understands the More ❯
or adjustment of existing fittings fixtures and parts. Where a detailed specification is not provided, determines the cause of the fault and undertakes the most cost effective solution to remedy the defect, Communicates with management team to ensure relevant parties are aware of engineering issues/timescale for breakdown repairs etc seeking advice and assistance when required. Understands the More ❯
