8 of 8 Remedy Jobs in the Midlands

and Windows 10. Experience using and supporting G suite, Microsoft Office. Understanding of IT technologies and support principles. Mobile Device setup for Android and IOS. Experience of using the Remedy Service Desk Tool. Understanding of ITIL v3. Familiar with Azure Cloud Services . More ❯

role. Deep understanding of ITIL v4 principles and service lifecycle management . Skilled in Change , Release , and Service Transition management. Experience with ITSM tools such as ServiceNow or BMC Remedy . Strong communication and stakeholder management abilities. Certified in ITIL Foundation v4 (advanced certifications preferred). Additional qualifications in project management or service governance frameworks desirable. Why Join Global More ❯

in ITIL processes – particularly Service Design, Transition, Portfolio, Change, and Release Management.• Strong understanding of risk management, compliance, and governance frameworks.• Skilled in ITSM platforms such as ServiceNow, BMC Remedy, or equivalent.• ITIL v4 Foundation (required); advanced ITIL certifications highly desirable.• Excellent stakeholder communication and vendor management skills. IT Service Lifecycle Manager Birmingham – Permanent – Competitive Salary – Hybrid Apply now More ❯

BHOM, including data and policy migration and the migration of PATROL agents. Integration: Integrate BMC products with each other and with third-party applications like ServiceNow/Cadalys/REmedy to create incident tickets. Performance Monitoring: Monitor system performance, conduct health checks, and generate performance reports. Proactive Management: Configure alerting mechanisms for proactive incident management and conduct root cause More ❯

up to date Problem management Level: working You can: * initiate and monitor actions to investigate patterns and trends to resolve problems * effectively consult specialists where required * determine the appropriate remedy and assist with its implementation * determine preventative measures Strategic thinking Level: awareness You can: * explain the strategic context of your work and why it is important * support strategic planning More ❯

up to date Problem management Level: working You can: initiate and monitor actions to investigate patterns and trends to resolve problems effectively consult specialists where required determine the appropriate remedy and assist with its implementation determine preventative measures Strategic thinking Level: awareness You can: explain the strategic context of your work and why it is important support strategic planning More ❯

or adjustment of existing fittings fixtures and parts. Where a detailed specification is not provided, determines the cause of the fault and undertakes the most cost effective solution to remedy the defect, Communicates with management team to ensure relevant parties are aware of engineering issues/timescale for breakdown repairs etc seeking advice and assistance when required. Understands the More ❯

or adjustment of existing fittings fixtures and parts. Where a detailed specification is not provided, determines the cause of the fault and undertakes the most cost effective solution to remedy the defect, Communicates with management team to ensure relevant parties are aware of engineering issues/timescale for breakdown repairs etc seeking advice and assistance when required. Understands the More ❯