4 of 4 Remedy Jobs in the Midlands

Consultant. This is an excellent opportunity to join a dynamic technology team where you will design, develop, and maintain applications within the BMC Remedy ITSM suite.The successful candidate will collaborate closely with cross-functional teams, configuring and customising ITSM modules such as Incident, Problem, Change, and Asset Management. … will also play a key role in troubleshooting, optimising performance, and integrating Remedy with other enterprise applications.Key Responsibilities:Design, develop, and customise BMC Remedy applications (workflows, forms, active links, filters)Configure and maintain ITSM modules including Incident, Problem, Change, and Asset ManagementTroubleshoot and resolve Remedy environment issuesOptimise ...

release are understood and completed to ensure estate is readyProduction and ownership of project/deployment planChanges - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service NowManages the release process, deploying updates via Verdant1st point of escalationRecommends and manages updates and configurations to process and Verdant toolingUnderstands ...

supervision. Monitor device health post-patching: verify interface states, routing table, and connectivity. Log patch activity and outcomes in ITSM tickets (ServiceNow/Remedy). Maintain network device firmware inventory and flag devices with outdated or end-of-support software. Communicate maintenance windows to impacted stakeholders and NOC teams. ...

Incidents and Change Management Experience with Problem Management and Continual Service Improvement Knowledge of Service Catalogue and Request Management Experience using enterprise ITSM platforms (Remedy, ServiceNow or similar) Strong stakeholder and supplier management skills Excellent communication and reporting abilities Comfortable working across multiple operational priorities Key Responsibilities Coordinate Change ...