3 of 3 Remote Desktop Jobs in the North West

expected resolution times. Ensure tickets are managed in line with agreed service levels. Support user onboarding and offboarding activities. Assist with hardware deployment, desktop support and software installations. Contribute to knowledge articles and support documentation. Work collaboratively with colleagues across the wider Technology team. Support project and change activities … Helpdesk or Technical Support role. Strong customer service and communication skills. experience using ticketing or IT Service Management (ITSM) tools. Understanding of Microsoft Windows desktop environments. Working knowledge of Microsoft 365 products including: Outlook Teams SharePoint Office applications Ability to diagnose and resolve common end-user IT issues. Strong ...

Cloud Infrastructure, Cloud Operations or 3rd Line Infrastructure role. Strong knowledge of Azure IaaS and PaaS services. Hands-on experience supporting Azure Virtual Desktop or Azure Remote Desktop Services (RDS) Strong Azure troubleshooting skills. Experience supporting business-critical environments within an ITIL framework. Responsibilities of the Cloud … Infrastructure Engineer: Provide expert 3rd Line support across enterprise cloud infrastructure. Monitor cloud platform health, availability and capacity. Support and administer Azure Virtual Desktop (AVD) environments. Support bespoke applications hosted within Azure, working alongside development teams to investigate infrastructure-related issues. Carry out infrastructure patching, maintenance and planned change ...

robotics, automation, pharmaceutical, life sciences, medical, biotechnology As our Technical Service Engineer, you will: · Become the service subject Matter Expert for our customers. · Perform remote support and diagnostics. · Manage the escalation flow to ensure timely customer follow-up until issue is resolved. · Ensure Preventative Maintenance Procedures, intervals, and schedules … calls timely and professionally. · Communicate with customer, R&D, Customer Service, Product Management, Manufacturing and Sales, ensuring superior customer satisfaction. · Provide 24/7 remote and on-site service on a rotating model. PERSON SPECIFICATION: Field Service Engineer, Technical Service Engineer, Technical Support Engineer, Scientific Service Engineer - robotics, automation ...