5 of 5 Remote Monitoring and Management Jobs in the South East

Support Team Leader Location: Berkshire Salary : £35,000 - £45,000 per annum Vacancy Type: Permanent Inspired ICT Solutions Ltd provides trusted IT support, products and services to primary schools across Berkshire, North Hampshire and South Oxfordshire. Following continued growth, we are looking for an IT Support Team Leader to manage … busy helpdesk and support the day-to-day leadership of our small IT support team. We take pride in delivering a friendly, reliable and professional service, often going above and beyond to make sure our schools receive the support they need. Key words: IT support leadership, helpdesk management, ticket triage ...

Lead Support Engineer - Remote - Bedfordshire, Buckinghamshire and Hertfordshire - London Client Visits | Full Time | £30,000£35,000 per annum Are you an experienced IT Support Engineer who enjoys taking ownership, solving problems and working directly with clients? Do you have the technical confidence to lead a support desk while still … being happy to get hands-on? Our client provides an expert and personal approach to technology and support services, tailored to the needs of its clients. Its services include IT Support & Networking, Office 365 & Cloud Services, Cyber Security, AV & Digital Signage, CCTV & Door Access, Telecoms, Software Procurement & Development, and Operations ...

Service Desk Manager We are looking for an experienced Service Desk Manager to lead and develop a busy Managed Service Provider (MSP) Service Desk. You'll manage a team of 6-8 Service Desk Engineers , ensuring high-quality IT support, strong customer service, SLA/KPI performance and continual service … improvement. Key Responsibilities Lead, coach and develop a team of Service Desk Engineers Manage day-to-day Service Desk operations, workload and resource planning Monitor KPIs, SLAs and customer satisfaction Act as the escalation point for technical and customer issues Ensure high standards of ticket quality, documentation and ITIL practices ...

site visits * Microsoft 365, Intune, Active Directory, GPO & virtualisation * Join an established MSP environment supporting a varied customer base * Opportunity to mentor junior engineers and handle more complex technical issues ABOUT THE CLIENT We're supporting an established Managed Service Provider looking to add an experienced 2nd Line Helpdesk Engineer … their technical team. You'll join a customer-focused environment providing remote support across a varied range of Microsoft technologies, infrastructure and networking. THE BENEFITS Salary of £30,000 - £40,000 * Exposure to a varied customer and technology estate * Opportunity to develop your technical skills * Progression through increasingly complex support ...

client, a growing, technically driven MSP thats investing heavily in automation and next generation technology require a Senior 3rd Line Engineer. This is a pivotal role within the company and will require someone who can provide solutions for complex 3 rd line issues whilst mentoring other team members within … support team. The role is offered with a hybrid working pattern and is based at the companys offices which are easily accessible for the Barnet/Watford areas. Key responsibilities Act as the top-tier escalation point for complex incidents Lead the rollout + optimisation of NinjaOne RMM (automation, alerting ...