15 of 15 Remote Monitoring and Management Jobs in the South East

Networking (IP, Switching, WiFi, DNS, DHCP, Cisco and/or UniFi) Windows Server (AD, GPO's Etc.) and Workstation administration, configuration and troubleshooting 2nd Line Support Engineer - Surrey As a 2nd-line support technician, you will provide high quality and effective IT support to customers. A broad range of technical … skills, along with excellent verbal and written communications skills, are required to ensure customers and colleagues remain informed. You will provide support and ultimately manage customer expectations. You are expected to manage your time effectively, ensuring that support tickets and service desk queues are managed efficiently and within Service Level … Agreements. Working with due care and attention to client documentation, defined business processes and customer expectations. You will help ensure that all support requests are logged, managed, and resolved, showing understanding of the customer impact and keeping them informed. You will engage with colleagues or escalate issues, where necessary, to More ❯

Job Title: Technical Support Manager Type: Permanent Location: Fully remote Start Date: ASAP Salary: £60,000 - £70,000 per annum iO Associates are working with a Health Tech organisation that provides innovative software solutions to healthcare providers, improving clinical workflows and communication by seamlessly integrating healthcare IT systems. We're … looking for a hands-on and experienced Technical Support Lead to manage and grow the support function. You'll lead a high-performing team and be responsible for overseeing daily operations, supporting both internal systems and customer-facing solutions. This role reports to the Chief Regulatory & Compliance Officer and plays … a key part in ensuring quality service delivery, technical excellence, and compliance within a regulated environment. Key Responsibilities: Manage daily operations of the technical support team, ensuring adherence to SLAs and KPIs Act as a point of escalation for complex technical issues, delivering both 2nd and 3rd line support across More ❯

Job Title: Technical Support Manager Type: Permanent Location: Fully remote Start Date: ASAP Salary: £60,000 - £70,000 per annum iO Associates are working with a Health Tech organisation that provides innovative software solutions to healthcare providers, improving clinical workflows and communication by seamlessly integrating healthcare IT systems. We're … looking for a hands-on and experienced Technical Support Lead to manage and grow the support function. You'll lead a high-performing team and be responsible for overseeing daily operations, supporting both internal systems and customer-facing solutions. This role reports to the Chief Regulatory & Compliance Officer and plays … a key part in ensuring quality service delivery, technical excellence, and compliance within a regulated environment. Key Responsibilities: Manage daily operations of the technical support team, ensuring adherence to SLAs and KPIs Act as a point of escalation for complex technical issues, delivering both 2nd and 3rd line support across More ❯

Job Title: Technical Support Manager Type: Permanent Location: Fully remote Start Date: ASAP Salary: £60,000 - £70,000 per annum iO Associates are working with a Health Tech organisation that provides innovative software solutions to healthcare providers, improving clinical workflows and communication by seamlessly integrating healthcare IT systems. We're … looking for a hands-on and experienced Technical Support Lead to manage and grow the support function. You'll lead a high-performing team and be responsible for overseeing daily operations, supporting both internal systems and customer-facing solutions. This role reports to the Chief Regulatory & Compliance Officer and plays … a key part in ensuring quality service delivery, technical excellence, and compliance within a regulated environment. Key Responsibilities: Manage daily operations of the technical support team, ensuring adherence to SLAs and KPIs Act as a point of escalation for complex technical issues, delivering both 2nd and 3rd line support across More ❯

Job Title: Technical Support Manager Type: Permanent Location: Fully remote Start Date: ASAP Salary: £60,000 - £70,000 per annum iO Associates are working with a Health Tech organisation that provides innovative software solutions to healthcare providers, improving clinical workflows and communication by seamlessly integrating healthcare IT systems. We're … looking for a hands-on and experienced Technical Support Lead to manage and grow the support function. You'll lead a high-performing team and be responsible for overseeing daily operations, supporting both internal systems and customer-facing solutions. This role reports to the Chief Regulatory & Compliance Officer and plays … a key part in ensuring quality service delivery, technical excellence, and compliance within a regulated environment. Key Responsibilities: Manage daily operations of the technical support team, ensuring adherence to SLAs and KPIs Act as a point of escalation for complex technical issues, delivering both 2nd and 3rd line support across More ❯

The Company Syntax Integration is a boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Role This senior role is focused on the provision of hands-on technical leadership for the Service Desk. The Senior IT Engineer will ensure the provision of deep technical … escalation capability, monitoring, knowledge management, documentation, and technical project delivery. You will also be the network expert for the Service Desk team, offering an escalation point for network-related issues pertaining to both on-premise network infrastructure and cloud networking deployments. About You To be successful in this role you … will need: At least 5 years of experience in a similar role working with multiple client infrastructures. Excellent technical skills and possess the capacity to work on multiple competing requests. Relevant certifications i.e. Microsoft Associate and Expert level MS365/Azure/Security, CCNA. Good people management skills, with experience More ❯

Job Title: Field Engineer Location: Newbury/Reading with travel to London Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually … refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: As a Field Engineer, you will be responsible for delivering high-quality technical support both … on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing More ❯

1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key … Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise daily tasks to align with client expectations Communicate professionally and effectively with clients and colleagues Represent Sharp IT Services in a professional manner at all times Skills and Experience Friendly, personable, and professional approach … Strong client service focus Excellent written and verbal communication skills Basic technical knowledge and experience in IT Familiarity with Microsoft Server and Desktop Operating Systems Basic understanding of Microsoft 365, Azure, networking, firewalls, virtualisation, backup, and antivirus solutions Awareness of Remote Monitoring and Management tools Benefits 26 days holiday plus More ❯

1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key … Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise daily tasks to align with client expectations Communicate professionally and effectively with clients and colleagues Represent Sharp IT Services in a professional manner at all times Skills and Experience Friendly, personable, and professional approach … Strong client service focus Excellent written and verbal communication skills Basic technical knowledge and experience in IT Familiarity with Microsoft Server and Desktop Operating Systems Basic understanding of Microsoft 365, Azure, networking, firewalls, virtualisation, backup, and antivirus solutions Awareness of Remote Monitoring and Management tools Benefits 26 days holiday plus More ❯

IT consultancy that provides support services for a range of clients from SMEs to preparatory schools. This is an excellent opportunity for a proactive and customer focussed Senior IT Support Engineer to join our team. If you love variety and want to develop with a supportive team with the flexibility … Hampshire, Surrey & West London/Hybrid after Onboarding £32,000 - £35,000 Plus 20 days holiday + Public Holidays, Pension Scheme, Generous Mileage Allowance and More Culture: A supportive and knowledgeable team with opportunities for growth Company: Proactive and Engaged IT Solutions Your Background/Skills: 2nd/3rd Line … Support, Helpdesk Support, Window and macOS Systems, Microsoft 365 Administration, Client Support. About us: Based at our headquarters in Windsor, we provide IT support to businesses across the UK and Europe. From SMEs to healthcare, education, and embassies, we serve a diverse and dynamic portfolio. With over 25 years of More ❯

Superb opportunity for an experienced IT Infrastructure Engineer who has experience at a 2nd line level and who is comfortable supporting external customers. This role will be based on a hybrid working arrangement, the office is based near to Southampton/Fareham. You will ideally be happy being in the … request anything that is needed to allow the user to return to work satisfactorily. You will also assist with user rights, passwords, user accounts and security administration. You will be committed to delivering excellent customer service. Your strong communication skills will help you to diagnose the users issue and to … explain technical issues in such a way that non-experts can understand. Most of your work will take place over the phone, by email and through fault finding programmes that enable you to diagnose and fix customer problems remotely. DUTIES & RESPONSIBILITIES: To act as an escalation point for L1 Service More ❯

Join our team as an Automation Engineer at Focus Group Job Title: Automation Engineer Salary: Up to £40,000 Location: UK Remote (must be able to travel to Shoreham occasionally) Who we are Established in 2003, Focus Group is proud to be one of the UK's fastest growing independent … customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain's private company 'unicorns' after securing a new $1bn valuation. What we're looking for We believe the … future of MSP's lies in automation and self-service so we are now looking for a passionate Automation Engineer to help us transform the customer journey, from service ordering to support, into a seamless, self-serve experience. As our Automation Engineer, you'll join a team that are the More ❯

your own transport) Salary: £35,000 - £40,000 DOE Hours: Monday – Friday, 09:00 – 17:30 About: Our client is a dynamic IT outsourcing and managed services provider passionate about delivering innovative solutions to SMEs. Join their friendly, motivated team and grow your career in a supportive environment that prioritises … your development. About the Role: As a 3rd Line Support Engineer, you’ll play a vital role in supporting clients, ensuring smooth IT operations, and helping to drive their continued success. What You’ll Do: * Handle queries via phone, email, and callbacks. * Provide remote support using RMM systems and address … alerts proactively. * Visit client sites across the South-East and London for hands-on support. * Log and manage tickets in AutoTask, keeping clients informed. * Monitor and maintain backup systems and assist with configurations. * Identify and share sales opportunities with the Account Management team. * Propose and implement service improvements to elevate More ❯

Milton Keynes (full-time onsite) S alary: 32,000 - 35,000 DOE + Benefits About the Role We are working with a well-established and rapidly growing Managed Service Provider (MSP) based in Milton Keynes who are looking for a proactive and technically skilled 2nd Line Support Engineer to join … cutting-edge technologies in a fast-paced, service-driven environment. Key Responsibilities Provide 2nd line technical support to a broad client base across Microsoft and cloud-based environments. Diagnose and resolve hardware, software, and networking issues escalated from 1st line. Monitor and maintain client systems using RMM tools, ensuring performance … and uptime. Escalate complex issues to 3rd line where necessary, providing detailed documentation and diagnostics. Deliver excellent customer service, maintaining clear communication with clients throughout issue resolution. Participate in project work, including infrastructure upgrades, migrations, and cloud adoption initiatives. Maintain accurate records in the ticketing system and create/update More ❯

Milton Keynes (full-time onsite) S alary: £32,000 - £35,000 DOE + Benefits About the Role We are working with a well-established and rapidly growing Managed Service Provider (MSP) based in Milton Keynes who are looking for a proactive and technically skilled 2nd Line Support Engineer to join … cutting-edge technologies in a fast-paced, service-driven environment. Key Responsibilities Provide 2nd line technical support to a broad client base across Microsoft and cloud-based environments. Diagnose and resolve hardware, software, and networking issues escalated from 1st line. Monitor and maintain client systems using RMM tools, ensuring performance … and uptime. Escalate complex issues to 3rd line where necessary, providing detailed documentation and diagnostics. Deliver excellent customer service, maintaining clear communication with clients throughout issue resolution. Participate in project work, including infrastructure upgrades, migrations, and cloud adoption initiatives. Maintain accurate records in the ticketing system and create/update More ❯