passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to their Managed Service clients, working on BAU support calls. The ideal candidate will already … have experience of working in a Managed Service Provider (although this is not essential), be proactive and have impeccable communication skills, with a proven track record of problem solving, and providing first-class customer service. Responsibilities: Deliver an exceptional standard of customer service Provide 1st Line Support via remote tools … and telephone to customers Logging tickets, liaising with 2nd and 3rd line Support Consultants when needed Liaise with 3rd party vendors Prioritising workloads and complete service desk tickets in line with SLAs Ensuring documentation is accurate Required Skills: Exceptional verbal and written communication skills Exceptional customer service skills Can do more »
you'll be at the forefront of delivering exceptional IT support to end-users, ensuring swift issue resolution while maintaining meticulous documentation of requests and updates. Responsibilities: Dive into the action by providing prompt and efficient IT support to end-users, resolving issues with finesse. Field requests via phone, email … and ticketing system, ensuring they're handled within SLAs for maximum satisfaction. Become the go-to expert (SME) and master prioritization, ensuring incidents are tackled with precision. Take charge of the corporate IT landscape, from workstations to servers, applications, and more. Flex your tech muscles by installing, upgrading, and configuring … software and hardware with flair. Champion clear communication and meticulous documentation, ensuring nothing falls through the cracks. Be a team player by attending meetings, sticking to company policies, and joining forces with other IT wizards. Embrace the power of RMM tools for seamless monitoringand administration, ensuring everything runs like more »
Rochester, Medway, Kent, United Kingdom Hybrid / WFH Options
Constant Recruitment Ltd
Engineer Rochester Up to £28k Are you looking for a local company to join in a 2nd line Support Capacity? Great opportunity to upskill and undertake further training Good progression to 3rd line if required We are now looking for an experienced 2nd Line Helpdesk Engineer to join the team. … You will primarily be responsible for 2nd Line Technical Support and occasional client visits. We believe in investing in our employees, and actively encourage our engineers to complete professional training and certification. In addition to Helpdesk duties, there is the potential to be involved in IT projects, cybersecurity services and … software development, which form part of our larger portfolio of services. We believe in a healthy work/life balance, and whilst this is an office-based role (as this encourages camaraderie, communication, and teamwork), we allow for home working where required to accommodate people's personal circumstances. Essential: Detailed more »
to be a crucial part of their team in Rochester. As a Helpdesk Engineer, you will primarily be responsible for 2nd line technical support and will be required to visit client premises to provide on-site support when required. Helpdesk Engineer Requirements: Detailed knowledge of Microsoft Windows Desktop and Server … Experience of supporting Microsoft 365 Networking knowledge and experience Full clean UK driving licence (for manual vehicle) Candidate must pass DBS check Desirable: Microsoft Professional Certification Experience of deploying and managing Azure solutions WatchGuard certification and experience Experience of ConnectWise Experience supporting Apple Macs Create and manage scripts using PowerShell … and Automate RMM tool Management of hosted services for Web, Email and SQL databases Helpdesk Engineer Benefits: £25,000 - £30,000 per annum (dependent on experience) Fun working environment and culture 22 days per year holiday (plus bank holidays) Pension after 3 months Free lunch & snacks provided everyday with fortnightly more »
Support Engineer/First Line Support Engineer/IT Support Engineer Responsibilities: 365 Administration setting up users, changing passwords, security groups etc. Helpdesk tickets and phone calls with clients Attending client sites to troubleshoot and resolve issues Responding to Endpoint Manager and RMM alerts Update client documentation 1st Line Support … Engineer/First Line Support Engineer/IT Support Engineer Requirements: First-hand administration and implementation experience with Microsoft 365 platform administration. Proactiveness with dealing with tickets in a timely manner. Solid problem-solving approach, using a mixture of customer-facing and technical skills. Ability to interact well with customer … employees, directors, and suppliers to deliver a solid, trusted and solution focussed response. 365 Administration background Used Entra (Endpoint) previously Full UK Driving License. more »
