Senior Oracle Service Delivery Manager
- Location
- London, United Kingdom
join our growing Enterprise Applications Practice. As a trusted advisor to our customers, you will be responsible for ensuring the successful delivery and ongoing management of Oracle Cloud services. You will act as the customer's advocate within our client, driving service excellence, operational performance, customer satisfaction, and business … stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation . Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives. Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution. Drive Continual Service Improvement ...