1 to 25 of 31 Root Cause Analysis Jobs in the City of London

Continual Service Improvement capabilities across a complex multi-supplier SIAM environment. You will be responsible for identifying recurring service issues, conducting and facilitating root cause analysis, driving remediation actions and supporting continual improvements to service resilience and availability. Key Responsibilities Support the Senior Problem Manager in implementing … continuously improving the end-to-end Problem Management process. Manage both reactive and proactive Problem Management activities. Lead/support Root Cause Analysis (RCA) using structured methodologies such as 5 Whys. Support and facilitate Post-Incident Reviews (PIRs) following P1 and P2 major incidents. Ensure Major Incident ...

provides deep technical leadership across Genesys Cloud CX architecture, voice media, integrations, and cloud dependencies. The engineer will lead cross-functional triage, perform deep root-cause analysis, guide platform stability initiatives, and mentor Level-2 engineers. Key Responsibilities Incident & Problem Management Act as required escalation point … Cloud CX incidents (P1/P2 focus) Lead technical triage, incident bridges, and resolution strategy during major outages along with Technical Manager. Perform deep root cause analysis (RCA) across Genesys, voice, network, CRM, and cloud layers or report or all RCA issue's to Technical Manager. Identify ...

oversight of member user administration, OMS integration support, and trade lifecycle issues for both the MTF platform and trading desk, with a focus on root-cause analysis and preventative improvements. The successful candidate should possess a positive ‘can-do’ attitude and an intuitively high level of customer … with a proven ability to lead and mentor. Role Responsibilities Act as technical lead and primary escalation point for complex application support issues, driving root-cause analysis and resolution across the trading platform. Lead and mentor junior engineers, fostering technical growth and ensuring knowledge transfer within ...

oversight of member user administration, OMS integration support, and trade lifecycle issues for both the MTF platform and trading desk, with a focus on root-cause analysis and preventative improvements.The successful candidate should possess a positive 'can-do' attitude and an intuitively high level of customer service … skills, along with a proven ability to lead and mentor.Role ResponsibilitiesAct as technical lead and primary escalation point for complex application support issues, driving root-cause analysis and resolution across the trading platformLead and mentor junior engineers, fostering technical growth and ensuring knowledge transfer within the teamDesign ...

maintenance activities: backups, patch management, license audits, and monitoring Create and improve IT documentation and internal knowledge bases Respond to critical incidents and drive root cause analysis and permanent resolution Security & Networking Manage firewall policies and office infrastructure Participate in security improvement initiatives including vulnerability management, access … compliance evidence is clean, complete, and audit-ready. Incidents are handled with maturity. Critical issues get a fast, calm response, real root-cause analysis rather than band-aids so the same problem doesn't resurface. The roadmap is proactive, not reactive. You anticipate where the infrastructure ...

health and safety regulations, including safe manual handling of equipment. Apply a systematic approach to diagnosing complex, intermittent, and multi-system AV faults, performing root cause analysis, and implementing permanent fixes. Coordinate effectively with manufacturers and third-party repair services for component-level troubleshooting and repair. Manage … documentation skills, including SOP writing, and proficiency in using ticketing systems for incident, problem, and change management. Problem-Solving & Critical Thinking: -Strong analytical thinking, root cause analysis, and decision-making skills under pressure. Customer Service & Professionalism: -Strong service orientation, patience, empathy, adherence to confidentiality, reliability ...

PECI and Workday APIs to support business and HR processes. Owning the day-to-day performance, monitoring and support of integrations, resolving issues through root cause analysis and implementing sustainable improvements. Partnering with People, Payroll, Finance, IT teams and external vendors to translate business requirements into effective … interpreting technical specifications, working with vendor integrations and translating business requirements into effective technical solutions. Strong analytical and problem-solving skills, including integration monitoring, root cause analysis, defect resolution and driving long-term system stability improvements. Strong communication skills, with experience working in Agile environments, collaborating with ...

role in Southern Housings Building & Fire Safety Transformation Programme. Reporting to the Head of Building Safety Data & Analytics, youll use data, insight and analysis to identify risks, trends, data issues and improvement opportunities across Building Safety, Fire Safety and Asset Compliance. Your work will help strengthen compliance, assurance, risk … strategic improvement activity, ensuring priorities, dependencies and outcomes are clearly aligned and communicated Identifying emerging risks, trends, data issues and gaps in controls Undertaking root cause analysis and translating findings into practical improvements Using complex data to produce clear insights, recommendations and actions Driving improvements in data ...

with SAP FI, SD and WM . Provide production support within a live SAP ECC environment. Investigate and resolve incidents and user issues. Perform Root Cause Analysis (RCA) for production issues. Deliver configuration changes, minor enhancements and process improvements. Support pricing procedures, release strategies and account determination. … payment processes. Proven experience working within live/production SAP ECC environments . Experience providing production support , including incident handling, troubleshooting and Root Cause Analysis (RCA). Ability to deliver SAP MM configuration changes, enhancements and user issue resolution . Good knowledge of pricing procedures, release strategies ...

with SAP FI, SD and WM . Provide production support within a live SAP ECC environment. Investigate and resolve incidents and user issues. Perform Root Cause Analysis (RCA) for production issues. Deliver configuration changes, minor enhancements and process improvements. Support pricing procedures, release strategies and account determination. … payment processes. Proven experience working within live/production SAP ECC environments . Experience providing production support , including incident handling, troubleshooting and Root Cause Analysis (RCA). Ability to deliver SAP MM configuration changes, enhancements and user issue resolution . Good knowledge of pricing procedures, release strategies ...

Intune. Administer Exchange Online, Teams, SharePoint and OneDrive. Maintain backup, disaster recovery and business-continuity capabilities. Own escalated infrastructure incidents through to resolution and root-cause analysis. Address vulnerabilities, patching requirements, access controls and infrastructure hardening. Deliver infrastructure refresh, migration and security-improvement projects. Support distributed IT teams … Intune. Good knowledge of Windows Server, Active Directory and virtualisation. Experience with backup, disaster recovery and tested recovery procedures. Strong incident-management, troubleshooting and root-cause analysis capabilities. An organised approach to documentation, change control and ITSM processes. Confidence working with senior stakeholders and geographically distributed ...

performance-tuned. What You Will Do Design, build, and maintain preventive, detective, and corrective DQ controls (profiling, rule definition, thresholding, automated alerting, and root-cause remediation). Craft complex SQL transformations, optimize query performance, handle advanced window functions, and design conformed dimensional models for curated platform layers. … issue intake, prioritization, validation, and sustainment. Essential Skills Prior consultancy or banking industry experience Strong Data Engineering background SQL/Programming Data Warehousing Root-Cause Analysis Data Governance Leadership Skills London 5 days in the office | 12 Month Contract | £400 to £450 a day Inside IR35 ...

platform maintenance Produce and maintain operational documentation, runbook guidance, knowledge articles and support procedures Investigate incidents and problems relating to automation services, supporting root cause analysis and service improvement activity Ensure all changes are delivered in accordance with agreed standards, security controls, customer processes and defined change ...

single points of failure. Troubleshoot complex issues across infrastructure and platform services,participate in the on-call rotation and incident-management process, and turn root-cause findings into lasting reliability improvements. Collaborate with application development teams and other stakeholders to meet internal Service Level Objectives and customer-facing … recovery testing. Experience building automation that reduces repetitive work, improves release safety, or increases infrastructure efficiency. Strong communication and documentation skills, including experience writing root-cause analyses and working across engineering teams. Strong sense of ownership, sound technical judgment, and attention to operational and security details. Why Cisco ...

issue resolution to a proactive, reliability-led approach. Youll define and manage data SLAs and SLOs, implement automated validation and observability tooling, and lead root cause analysis when issues occur. Youll also have experience building automated data validation frameworks, defining SLAs/SLOs, and working with distributed …/CD and Infrastructure-as-Code is beneficial. Most importantly, youre a proactive problem-solver who enjoys working collaboratively and improving systems at their root cause. If youre looking to take ownership of data reliability in a complex enterprise environment and make a real impact on how data ...

mentor and support developers across different experience levels. Allocate development work against backlog priorities. Conduct code reviews and maintain development standards. Support defect triage, root-cause analysis and technical decision making. Work closely with the Solution Architect to translate designs into buildable solutions. Take ownership of technical ...

mobile networks. Key Responsibilities: Provide Level 3 support for Ericsson RAN systems (2G/3G/4G), resolving complex technical issues. Perform detailed troubleshooting, root cause analysis (RCA), and permanent problem resolution. Conduct network performance analysis, identifying degradation and recommending corrective actions. Support integration, configuration audits … experience in Ericsson RAN Technologies Technical Skills: Deep knowledge of RAN (2G, 3G, 4G). Proven expertise in troubleshooting. Strong understanding of KPI analysis, network audits, and parameter optimization. Proficiency with OSS tools for performance and configuration management. Experience working in remote, customer-facing support environments. Fluency in English ...

estates. Champion security posture, lifecycle governance, and the evolution of network services, ensuring regulatory and operational excellence. Essential Roles & Responsibilities Lead complex troubleshooting and root cause analysis across multi-vendor network domains, acting as the highest escalation point Define and maintain configuration standards, security baselines, and golden ...

engineers, assisting with complex troubleshooting and fault resolution. Plan, execute and verify software, firmware and system updates across AV devices and platforms. Carry out root cause analysis for recurring and complex AV issues. Coach, mentor and develop team members, encouraging continuous professional development. Set clear expectations, monitor ...

accountability across critical data domains, including client, portfolio, adviser, operational, investment, financial and regulatory data. Drive improvements in data quality through robust oversight, root-cause analysis, issue remediation and performance monitoring. Lead the development of trusted management information and analytics, enabling senior leaders to make informed decisions ...

hands‐on expertise in AI/ML services, accelerators, interconnects, and cost levers, and breadth across multiple providers. Lead deep, hands‐on troubleshooting and root‐cause analysis of the most complex issues across the stack — hardware, networking, software, and models — resolving the problems others cannot and codifying ...

support of the Omnissa Horizon VDI platform Performing system maintenance, patching, upgrades, and configuration changes Monitoring platform health and investigating issues Incident resolution and root cause analysis Supporting the ongoing availability and performance of the Horizon VDI environment Working closely with infrastructure and support teams to maintain ...

investigation and response to medium and high-severity security incidents. Act as the escalation point for complex cyber security events and threat activity. Conduct root cause analysis and produce detailed incident reports. Coordinate containment, eradication and recovery activities with technical teams. Correlate data across SIEM ...

greenfield opportunity to redevelop a critical alerting platform for the whole firm in-house, introducing AI generated self-heal code fixes or troubleshooting root cause analysis finding for application support teams. Job responsibilities Leads technology and process implementations to achieve functional technology objectives in the Observability Platforms ...

Informatica MDM or equivalent Data Quality - Define and track KPIs across accuracy, completeness, consistency and timeliness. Put automated monitoring and remediation in place. Lead root-cause analysis on the systemic issues Business Integration - Partner with Generation, O&M, Finance and Supply Chain to push accountability into ...