technical processes including: Security risk management Information and security operational incident management Direct management and development of 24 7 SOC Team Incident investigation including rootcauseanalysis, SIEM, SOAR, EDR Act as security incident manager for major security incidents (internal and external) Security assurance activities Quality & Compliance More ❯
full lifecycle ownership of support tickets from initiation to resolution, regardless of origin, coordinating with other teams as needed and escalating blockers appropriately. Perform rootcauseanalysis to resolve the entire scope of technical issues, assessing whether a broader organizational impact exists and addressing it when applicable. More ❯
support when required. Ensure all technical documentation remains current and accurate. Identify and document all associated technical risks. Manage escalation, callout procedures, incident resolution, RootCauseAnalysis, and post-incident reviews for technical and controls issues. Provide technical support and insights for BUK quotations and proposals. Qualifications More ❯