1 to 25 of 215 Root Cause Analysis Jobs in London

an escalation point for complex issues that junior technicians are unable to resolve. Incident Management: Take the lead on managing critical incidents, ensuring timely resolution and communication with stakeholders. Root Cause Analysis: Perform root cause analysis for recurring issues and recommend long-term solutions. Process Improvement: Identify areas for process improvement within the service More ❯

an escalation point for complex issues that junior technicians are unable to resolve. Incident Management: Take the lead on managing critical incidents, ensuring timely resolution and communication with stakeholders. Root Cause Analysis: Perform root cause analysis for recurring issues and recommend long-term solutions. Process Improvement: Identify areas for process improvement within the service More ❯

data layers capture what matters most. Adopt a consultative approach with CRO, Digital Product, and E-commerce teams to define tracking requirements, measure test results, and provide deep-dive root cause analysis on performance. Manage and guide complex analytical projects, such as customer journey analysis, segmentation, or root cause analysis, to explain what … structures for web and app. Advanced SQL and strong experience with BigQuery and Databricks. Strong experience with data visualisation tools, preferably Tableau or Looker. Proficiency in Python for data analysis is a strong plus. Experience with advanced analytics techniques, such as segmentation, and familiarity with A/B testing tools and CRO analysis. Experience with Git (or similar) for More ❯

effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a … end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. Facilitate and lead Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds … prioritised, and assigned in accordance with business impact and urgency. Maintain high-quality incident records, including timelines, actions taken, and resolution details. Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. Monitor incident More ❯

effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a … end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. Facilitate and lead Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds … prioritised, and assigned in accordance with business impact and urgency. Maintain high-quality incident records, including timelines, actions taken, and resolution details. Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. Monitor incident More ❯

effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a … end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. Facilitate and lead Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds … prioritised, and assigned in accordance with business impact and urgency. Maintain high-quality incident records, including timelines, actions taken, and resolution details. Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. Monitor incident More ❯

effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a … end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. Facilitate and lead Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds … prioritised, and assigned in accordance with business impact and urgency. Maintain high-quality incident records, including timelines, actions taken, and resolution details. Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. Monitor incident More ❯

effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a … end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. Facilitate and lead Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds … prioritised, and assigned in accordance with business impact and urgency. Maintain high-quality incident records, including timelines, actions taken, and resolution details. Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. Monitor incident More ❯

quarterly bonus. Your Responsibilities Track and review quality performance across accounts and prepare reports for leadership and clients. Develop and monitor test plans to ensure compliance with SOPs. Conduct root cause analysis and deliver targeted training interventions. Support onboarding and training for new processes and agents. Manage team resourcing, performance reviews, and employee engagement initiatives. Mandatory Skills … Strong understanding of process quality parameters. Ability to conduct root cause analysis and develop training plans. Experience in preparing and presenting quality reports. Team management and stakeholder engagement skills. Knowledge of ITES/BPO industry trends. Desirable Skills Project management certification. Experience with performance management systems. Analytical and execution excellence. Client-centric approach. Passion for nurturing talent More ❯

quarterly bonus. Your Responsibilities Track and review quality performance across accounts and prepare reports for leadership and clients. Develop and monitor test plans to ensure compliance with SOPs. Conduct root cause analysis and deliver targeted training interventions. Support onboarding and training for new processes and agents. Manage team resourcing, performance reviews, and employee engagement initiatives. Mandatory Skills … Strong understanding of process quality parameters. Ability to conduct root cause analysis and develop training plans. Experience in preparing and presenting quality reports. Team management and stakeholder engagement skills. Knowledge of ITES/BPO industry trends. Desirable Skills Project management certification. Experience with performance management systems. Analytical and execution excellence. Client-centric approach. Passion for nurturing talent More ❯

quarterly bonus. Your Responsibilities Track and review quality performance across accounts and prepare reports for leadership and clients. Develop and monitor test plans to ensure compliance with SOPs. Conduct root cause analysis and deliver targeted training interventions. Support onboarding and training for new processes and agents. Manage team resourcing, performance reviews, and employee engagement initiatives. Mandatory Skills … Strong understanding of process quality parameters. Ability to conduct root cause analysis and develop training plans. Experience in preparing and presenting quality reports. Team management and stakeholder engagement skills. Knowledge of ITES/BPO industry trends. Desirable Skills Project management certification. Experience with performance management systems. Analytical and execution excellence. Client-centric approach. Passion for nurturing talent More ❯

quarterly bonus. Your Responsibilities Track and review quality performance across accounts and prepare reports for leadership and clients. Develop and monitor test plans to ensure compliance with SOPs. Conduct root cause analysis and deliver targeted training interventions. Support onboarding and training for new processes and agents. Manage team resourcing, performance reviews, and employee engagement initiatives. Mandatory Skills … Strong understanding of process quality parameters. Ability to conduct root cause analysis and develop training plans. Experience in preparing and presenting quality reports. Team management and stakeholder engagement skills. Knowledge of ITES/BPO industry trends. Desirable Skills Project management certification. Experience with performance management systems. Analytical and execution excellence. Client-centric approach. Passion for nurturing talent More ❯

own and oversee the resolution of service-related issues from start to finish. This role offers an exciting chance to work in a dynamic environment with complex systems, making root cause identification challenging. You will collaborate closely with your team and other Service Operations teams, including ITIL functions, Technology Office teams, our Service Providers, and our customers becoming … outcomes to the problems in hand. Lead problem resolution efforts to ensure timely and effective outcomes. Report and escalate when necessary, ensuring full transparency throughout Be accountable for the Root Cause Analysis lifecycle and ensure accuracy and quality is obtained collaboratively with our 3rd party suppliers. Assess and manage risks associated with services and recurring problems. Work … stakeholders to improve existing processes and performance and feeding back successes and any concerns in implementation of these improvements. Conduct Trend Analyses to identify and eliminate common factors that cause incidents. Then escalate and communicate onwards as necessary with suggested solutions and mitigation. Ensure awareness of workarounds are communicated to wider business areas. For example, and not limited to More ❯

reported by internal stakeholders & consumers. Log, prioritise, and track bugs through resolution, ensuring timely fixes in collaboration with IT, development, and QA teams. Coordinate triage sessions to assess impact, root cause, and urgency of reported issues. Maintain a central issue tracker and ensure clear visibility across teams. Analyze and manage alert systems software ensuring it is optimal and … pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. Contribute to building standard operating procedures for issue management and site quality. Hold success & satisfaction reviews around … if we have the right alerting in place and right processes to respond to any alerts triggered Follow up & ensure corrective action has been taken following any post issue root cause analysis Stress test the website Skills & Experience Required 5+ years of experience in e-commerce operations or technical account management. Strong understanding of e-commerce platforms More ❯

reported by internal stakeholders & consumers. Log, prioritise, and track bugs through resolution, ensuring timely fixes in collaboration with IT, development, and QA teams. Coordinate triage sessions to assess impact, root cause, and urgency of reported issues. Maintain a central issue tracker and ensure clear visibility across teams. Analyze and manage alert systems software ensuring it is optimal and … pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. Contribute to building standard operating procedures for issue management and site quality. Hold success & satisfaction reviews around … if we have the right alerting in place and right processes to respond to any alerts triggered Follow up & ensure corrective action has been taken following any post issue root cause analysis Stress test the website Skills & Experience Required 5+ years of experience in e-commerce operations or technical account management. Strong understanding of e-commerce platforms More ❯

Systems) job: Maintain and improve the Business Management System in line with ISO9001 and TL9000 standards. Lead internal and external audit programmes, ensuring timely closure of findings and robust root cause analysis. Conduct risk and opportunity assessments across all business activities, supporting mitigation planning. Define, write, and maintain quality procedures and process documentation with input from stakeholders. Coordinate … years of experience in a similar role, preferably in a manufacturing or engineering environment. Certified ISO9001 Lead Auditor. Lean Six Sigma Black Belt or equivalent. Strong background in root cause analysis, internal audits, and quality system improvement. Experience working with multidisciplinary teams and communicating with internal and external stakeholders. Proficient in MS Office, SAP, JIRA, and other More ❯

site specific improvements, region wide improvement programmes, and oversight and reporting throughout. The Engineer plays a key role during incident and follow-up, including taking part in incident calls, root cause analysis exercises, and supporting sites throughout resolution of problem tasks. The Engineer may play a consultative role in the review of high-risk changes and incident … discipline of Electrical engineering to the level of subject matter expert. Working Knowledge of Plan Do Check Act (Deming cycle) highly desirable. Experience of taking part in and conducting root cause analyses, including awareness of the relevant frameworks. Experience working with computerised maintenance management systems. Experience required in management of external resources. Can prepare & present relevant information to More ❯

for Salesforce applications and integrations. Develop, implement, and manage test plans, test cases, and automation frameworks. Conduct SOQL queries to validate data integrity and test system functionality. Perform defect analysis, root cause analysis (RCA), and ensure timely resolution. Collaborate with business analysts, developers, and stakeholders to ensure quality standards. Drive training and knowledge-sharing initiatives within More ❯

application, API, and infrastructure issues across multiple environments (mainly on Azure). Collaborate with development, DevOps, and product teams to resolve complex technical issues. Manage incident response and provide root cause analysis (RCA) for platform outages. Automate repetitive support tasks using scripting (Python, Bash, PowerShell). Maintain documentation of processes, troubleshooting steps, and known issues. Ensure adherence More ❯

application, API, and infrastructure issues across multiple environments (mainly on Azure). Collaborate with development, DevOps, and product teams to resolve complex technical issues. Manage incident response and provide root cause analysis (RCA) for platform outages. Automate repetitive support tasks using scripting (Python, Bash, PowerShell). Maintain documentation of processes, troubleshooting steps, and known issues. Ensure adherence More ❯

secure infrastructure solutions across on-premises, hybrid, and cloud environments (e.g., AWS, Azure, GCP) for M&A activities. Participate and lead troubleshooting efforts for complex infrastructure issues and ensure root cause analysis and documentation. Develop and maintain architecture diagrams, runbooks, standards, and documentation for infrastructure systems. Participate in and lead infrastructure assessments, capacity planning, and performance tuning. More ❯

secure infrastructure solutions across on-premises, hybrid, and cloud environments (e.g., AWS, Azure, GCP) for M&A activities. Participate and lead troubleshooting efforts for complex infrastructure issues and ensure root cause analysis and documentation. Develop and maintain architecture diagrams, runbooks, standards, and documentation for infrastructure systems. Participate in and lead infrastructure assessments, capacity planning, and performance tuning. More ❯

secure infrastructure solutions across on-premises, hybrid, and cloud environments (e.g., AWS, Azure, GCP) for M&A activities. Participate and lead troubleshooting efforts for complex infrastructure issues and ensure root cause analysis and documentation. Develop and maintain architecture diagrams, runbooks, standards, and documentation for infrastructure systems. Participate in and lead infrastructure assessments, capacity planning, and performance tuning. More ❯

secure infrastructure solutions across on-premises, hybrid, and cloud environments (e.g., AWS, Azure, GCP) for M&A activities. Participate and lead troubleshooting efforts for complex infrastructure issues and ensure root cause analysis and documentation. Develop and maintain architecture diagrams, runbooks, standards, and documentation for infrastructure systems. Participate in and lead infrastructure assessments, capacity planning, and performance tuning. More ❯

our personalized learning opportunities - just to name a few! Job Description Your Career You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You … issues via ticketing systems, phone, and remote sessions Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions Share insights from customer interactions to improve our product and support experience Document … troubleshooting steps and resolutions clearly for both internal and customer use Lead root cause analysis and coordinate corrective actions to prevent recurrence Qualifications Your Experience Mandatory Requirements 🔒 Due to the nature of this role and the customers we support, candidates must either: Have lived in the UK for the last 5 consecutive years, or Hold British Citizenship More ❯