1 to 25 of 64 Root Cause Analysis Jobs in London

Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology … team particular focus on Root Cause Analysis (RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). Youll work with technical teams and service owners ...

Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology … team particular focus on Root Cause Analysis (RCA) click apply for full job details ...

communication plans are executed effectively during major incidents to keep senior leadership, regulators, and impacted business units informed in real time. Oversee incident trend analysis and reporting to senior leadership and regulators to identify systemic issues, improve response strategies, and support compliance obligations. Ensure incident processes align with DORA … impact classification, response timelines, and regulatory reporting to maintain operational resilience. Own the problem management lifecycle from identification through resolution and closure to eliminate root causes and prevent recurrence of incidents. Drive structured root cause analysis (RCA) using methodologies such as 5 Whys or Kepner-Tregoe ...

upgrading and patching Solace appliances and software brokers in production Ability to build and deploy Solace infrastructure from scratch (appliance setup, redundancy configurations) Log analysis expertise - reviewing Solace logs, identifying anomalies, and performing root cause analysis 24/7 production support experience in enterprise environments …/scripting skills (Bash/Python) Financial services background preferred The Role: Administer Solace appliances/brokers (on-prem & cloud) Production support, incident response, root cause analysis System monitoring, capacity planning, performance tuning WAN optimization for low-latency messaging Automation and documentation ...

Leadership and facilitation skills (e.g., chairing CAB meetings). Stakeholder management and communication skills for cross-functional collaboration. Analytical and problem-solving abilities for root cause analysis and process optimisation. Attention to detail for compliance and audit requirements. Key Responsibilities: Change Governance & Execution Own and manage … approvals, risk assessments, and implementation outcomes to provide full traceability and support regulatory and audit requirements. Monitor for unauthorized or failed changes and lead root cause analysis and remediation efforts to reduce risk exposure and prevent recurrence of incidents. Support internal and external audits by providing evidence ...

escalation for the service desk while working closely with the infrastructure and networking teams. You’ll take ownership of high-impact issues, lead on root cause analysis, and play a key role in designing and improving client environments. This is a client-facing role, so clear communication … across Windows Server, Microsoft 365, Azure, and virtualised environments Performing advanced configuration and troubleshooting of firewalls, WAN/LAN, backups, and DR Carrying out root cause analysis and implementing long-term fixes Creating and maintaining high-quality technical documentation Mentoring 1st and 2nd Line engineers and raising ...

transparency and alignment. Ensure accurate incident logging, categorization, and documentation in ITSM tools (e.g., ServiceNow) to maintain governance and enable effective reporting. Conduct structured root cause analysis (RCA) for recurring or high-impact incidents to identify underlying issues and implement permanent fixes. Log and track problems through … Incident and Problem Management, or IT operations, preferably in the banking or financial services sector. Proven track record in managing major incidents and driving root cause analysis in complex, global environments. Experience working in regulated industries (e.g., banking, financial services) with exposure to SOX, GDPR, PRA/ ...

Description RESPONSIBILITIES Platform Ownership & Stability Own the production environment end-to-end: performance, stability, and availability. Lead incident response, coordinate teams during outages, drive root-cause analysis, and implement preventive measures. Approve production releases, ensuring testing adequacy and adherence to change-management processes. Development & Tooling Take full … RESPONSIBILITIES Platform Ownership & Stability Own the production environment end-to-end: performance, stability, and availability. Lead incident response, coordinate teams during outages, drive root-cause analysis, and implement preventive measures. Approve production releases, ensuring testing adequacy and adherence to change-management processes. Development & Tooling Take full ownership ...

membership What to expect Non-Conformance & Issue Resolution Lead investigations into non-conformances (internal, supplier and customer-related) and write investigation reports. Perform root cause analysis using industry standards, such as FMEA, 5Whys and Fishbone diagrams to determine scope/impact and develop corrective/preventative actions. … Chinese language skills are highly desirable Strong understanding of operational quality processes, food safety standards and industry best practices. Ability to conduct effective root cause analysis and manage CAPAs. Proven track record in investigations, collaborative approach to problem solving, and cross-functional communication. Ability to work proactively ...

highly skilled Complaints Data Analyst to deliver data-driven insights that improve our complaints service. This analytical role focuses on performance reporting, trend analysis, and supporting root cause investigations to drive smarter, data-led decision making. Role Overview You will analyse complaints performance, produce high-quality reports … dashboards, and identify key trends to support service improvement. Working closely with the Root Cause Lead and senior stakeholders, you will ensure accurate data, meaningful insights, and high-quality reporting across the complaints function. Key Responsibilities Monitor and report on team and individual performance against complaints KPIs. Produce ...

including scheduling, compliance monitoring, and vulnerability remediation. Experience designing, testing, and maintaining disaster recovery and backup solutions for critical systems. Strong analytical skills for root cause analysis and implementing effective technical solutions. Bachelor's degree in Computer Science, Information Security, Engineering, or a related discipline (or equivalent … security, availability, and resilience of essential national systems. It combines deep technical expertise with strategic leadership. Lead investigations into faults, outages, and incidents, producing root cause reports and implementing corrective and preventive measures Maintain all SPOP & SSN infrastructure components to the highest standards, applying security patches and compliance ...

complex incidents, investigating issues at application, database, and integration level before engaging vendors. Use SQL to interrogate data, validate incidents, confirm fixes, and support root cause analysis. Coordinate incident, problem, and change activities across internal teams and third-party suppliers, ensuring accountability through to resolution. Oversee application releases … fixes, working with vendors and delivery teams via Azure DevOps or similar tooling. Validate vendor outputs, challenge root cause analysis where required, and ensure corrective actions are completed. Maintain service readiness for audits, DR testing, and regulatory requirements. Apply ITIL-aligned practices pragmatically to ensure service stability ...

prioritise, and track bugs through resolution, ensuring timely fixes in collaboration with IT, development, and QA teams. Coordinate triage sessions to assess impact, root cause, and urgency of reported issues. Maintain a central issue tracker and ensure clear visibility across teams. Analyze and manage alert systems software ensuring … platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. Contribute to building standard operating procedures for issue management and site quality. Hold ...

incident handling, reduce friction in workflows, and drive meaningful improvements across complex investigations and case work. You will operate at the intersection of operations, analysis, and project delivery-ensuring we respond effectively to incidents while identifying and fixing systemic issues. Key Accountabilities: Incident & Investigation Management: Operational Discipline: Ensure timely … proactively identifying gaps in speed, quality, or process adherence. Workflow Coordination: Coordinate investigation and incident workflows, ensuring accurate assessment, assignment, and progression across teams. Analysis & Continuous Improvement: Root Cause Analysis (RCA): Conduct deep-dive analyses to uncover root causes, systemic patterns, and recurring trends. Analytical ...

incident handling, reduce friction in workflows, and drive meaningful improvements across complex investigations and case work. You will operate at the intersection of operations, analysis, and project delivery-ensuring we respond effectively to incidents while identifying and fixing systemic issues. Key Accountabilities: Incident & Investigation Management: Operational Discipline: Ensure timely … proactively identifying gaps in speed, quality, or process adherence. Workflow Coordination: Coordinate investigation and incident workflows, ensuring accurate assessment, assignment, and progression across teams. Analysis & Continuous Improvement: Root Cause Analysis (RCA): Conduct deep-dive analyses to uncover root causes, systemic patterns, and recurring trends. Analytical ...

systems can support current and future workloads Incident Response & Troubleshooting Respond swiftly to production incidents, ensuring minimal downtime and quick restoration of services. Perform root cause analysis and postmortems, implementing lessons learned to prevent recurrence. Monitoring, Alerting & Observability Contribute to the design and implementation of effective monitoring ...

Senior Data Analyst - Data Governance/Mapping - sought by investment bank based in London *inside iR35 - umbrella* Key Responsibilities Conduct root cause analysis of data issues and implement effective solutions. Manage and resolve data-related issues independently or collaboratively. Perform data modelling, mapping, and standardisation activities. Profile … established standards. Oversee data retention practices and coordinate offshore resources. Provide guidance and mentorship to junior analysts. Hands-on use of data interrogation and analysis tools. Skills & Experience Strong data analysis and interrogation capabilities. Experience in issue management and problem-solving. Proficiency in data modelling and profiling techniques. ...

accelerate development velocity. Monitor system reliability, performance, and security across environments. Implement robust observability tools including logs, metrics, traces, and alerts. Lead incident response, root-cause analysis, and long-term remediation. Ensure security best practices are embedded across infrastructure and pipelines. Collaborate closely with the wider team ...

accelerate development velocity. Monitor system reliability, performance, and security across environments. Implement robust observability tools including logs, metrics, traces, and alerts. Lead incident response, root-cause analysis, and long-term remediation. Ensure security best practices are embedded across infrastructure and pipelines. Collaborate closely with the wider team ...

ITIL incident management processes with emphasis on major incident coordination affecting users or business-critical systems. Experience coordinating cross-functional teams during outages, conducting root cause analysis, and implementing preventative measures with detailed post-incident reporting. Network & Connectivity Excellence - Advanced understanding of TCP/IP, DNS, DHCP ...

networks, in alignment with best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Lead and coordinate incident response efforts, including root cause analysis, threat containment and post-incident reporting for clients. Collaborate with the Project and Service Desk teams to embed security into deployments … junior engineers and Service Desk staff, fostering a culture of security awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory and industry ...

networks, in alignment with best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Lead and coordinate incident response efforts, including root cause analysis, threat containment and post-incident reporting for clients. Collaborate with the Project and Service Desk teams to embed security into deployments … junior engineers and Service Desk staff, fostering a culture of security awareness and proactive threat management. Perform ongoing threat intelligence monitoring and security trend analysis to anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory and industry ...

alerting, and instrumentation - choosing the right approach (build or buy) on a case-by-case basis Lead incident response: coordinate teams during outages, drive root cause analysis, and implement preventive measures Manage and develop a small team comprising DevOps and technical support staff Oversee DevOps practices ...

Full Microsoft stack (Server 2008–2022, AD, DNS, DHCP, SQL) Networking: routing, VPNs, firewalls, hardware installs Backup, DR and recovery technologies Excellent troubleshooting and root cause analysis Desirable Skills AWS/Google Cloud VDI/AVD/Citrix Storage (SAN/NAS), PowerShell scripting CCNA/Network+ ...

Group Policy, SCCM, Intune. Experience with (or willingness to learn) legal or specialist applications such as iManage, BigHand, Aderant. Strong diagnostic, problem management, and root cause analysis skills. Organised, professional and results-driven with excellent attention to detail. Team-focused, self-motivated, and enthusiastic with a desire ...