on recommended action plans for avoiding/correcting problems during the design phase or remedial action for correcting reliability problems on installed equipment; performs rootcause failure analysis to help prevent failures. Facilitates/supports operational event and equipment failure investigations to ensure that the rootcause/causal factors have been identified, corrective actions prescribed, and follow-up monitoring conducted as applicable, to determine effectiveness. Condition-based Maintenance Understanding of moving and rotating equipment such as pumps, motors, gearboxes, conveyors, etc., from an operations and maintenance perspective, mechanically and electrically. Experience w/… predictive maintenance technologies including, but not limited to, vibration analysis, oil analysis, infrared Thermography, ultrasound, and motor current analysis. Plans and performs engineering operations, monitors operations center systems, RCM program implementation, process engineering assignments, rootcause failure analysis, incorporation of condition-based maintenance (CbM and More ❯
meetings, 1-1s and development conversations, you will be responsible for: Supporting the running of Daily & Monthly QRM automated processes involving: o Failure rootcauseanalysis o Managing upstream relationships and Stakeholder communication o Designing/testing/implementation of scripting changes and workflows o Being … Performing database upgrades o Historical Data Migration o Management of archiving processes and file retrieval Supporting QRM Infrastructure involving: o Investigating server outages/rootcauseanalysis o Monitoring/management of disk space o Monitoring/restarting services o Application patching About You: 3-5 years … level Basic understanding of the Windows operating system and cloud environments Appetite to investigate and resolve system issues e.g. bad data, failures, bad results (rootcauseanalysis) Ability and desire to learn many skills/tools/ideas at a basic level Experience working with vendor products More ❯
meetings, 1-1s and development conversations, you will be responsible for: Supporting the running of Daily & Monthly QRM automated processes involving: o Failure rootcauseanalysis o Managing upstream relationships and Stakeholder communication o Designing/testing/implementation of scripting changes and workflows o Being … Performing database upgrades o Historical Data Migration o Management of archiving processes and file retrieval Supporting QRM Infrastructure involving: o Investigating server outages/rootcauseanalysis o Monitoring/management of disk space o Monitoring/restarting services o Application patching About You: 3-5 years … level Basic understanding of the Windows operating system and cloud environments Appetite to investigate and resolve system issues e.g. bad data, failures, bad results (rootcauseanalysis) Ability and desire to learn many skills/tools/ideas at a basic level Experience working with vendor products More ❯
The team therefore tries to become experts across various business areas and respond directly to external customers. The team also tries to identify common root causes that are leading to queries and endeavour to propose solutions that will ultimately prevent their repeat occurrence. About the Role The Solutions Hub … in the capability of ICE and therefore the incumbent will need to have a strong desire and drive to improve first touch resolution, identify rootcause issues and support the improvement of ICE service offerings. The ideal candidate will share the team's dedication to embracing challenging requests … Act as a business partner to Customer Relationship Managers at meetings with customers, providing detailed updates on incidents and complex query investigations. Use a RootCauseAnalysis approach to ensure all incidents and their impacts are documented professionally, communicated appropriately and the reasons for these are understood More ❯
and resolution of regulatory issues, policy concerns and customer complaints from around the world. The Escalations Specialist's responsibility is to conduct comprehensive risk analysis on all escalations to identify trends, root causes and develop preventative actions to mitigate the top risks. The selected candidate will work cross … influence across teams to positively impact customer trust. Key job responsibilities Oversee escalation intake, tracking, and performance against SLAs Conduct quality assurance reviews and rootcauseanalysis on complex cases Leverage analytics and reports to conduct weekly performance reviews, trend analysis, and identify risks, trends, and … in review forums Collaborate across business units to influence policies that will prevent escalations BASIC QUALIFICATIONS Experience in program management, end to end delivery, rootcauseanalysis, and communicating results to senior leadership Experience working in relevant industries such as law, risk management, investigations, trust & safety Knowledge More ❯
and resolution of regulatory issues, policy concerns and customer complaints from around the world. The Escalations Specialist's responsibility is to conduct comprehensive risk analysis on all escalations to identify trends, root causes and develop preventative actions to mitigate the top risks. The selected candidate will work cross … influence across teams to positively impact customer trust. Key job responsibilities Oversee escalation intake, tracking, and performance against SLAs Conduct quality assurance reviews and rootcauseanalysis on complex cases Leverage analytics and reports to conduct weekly performance reviews, trend analysis, and identify risks, trends, and … in review forums Collaborate across business units to influence policies that will prevent escalations BASIC QUALIFICATIONS Experience in program management, end to end delivery, rootcauseanalysis, and communicating results to senior leadership Experience working in relevant industries such as law, risk management, investigations, trust & safety Knowledge More ❯
system failures, and performance issues and leverage advanced scripting and orchestration tools (e.g., Python, Bash, Apache Airflow) to automate workflows and reduce operational overhead. RootCauseAnalysis & Incident Management : Lead post-incident reviews, perform rootcauseanalysis for data disruptions, and implement corrective actions More ❯
while minimising business impact. Ensure timely and clear communications to stakeholders, including senior leadership, throughout the incident lifecycle. Conduct post-incident reviews (PIRs), identifying root causes and ensuring follow-up actions are tracked and implemented. Work closely with Risk, Governance, and Compliance teams to align incident and problem management … process, driving a culture of proactive issue resolution. Identify trends, recurring issues, and systemic problems, implementing corrective actions. Work with technical teams to conduct rootcauseanalysis (RCA) and ensure long-term fixes are implemented. Maintain a problem register, tracking known errors and ensuring effective resolution. Develop … and maintain Problem Management reports, tracking trends, root causes, and recurring issues. Use data-driven reporting to highlight areas for improvement, measure the impact of problem resolution efforts, and support risk mitigation. Provide regular insights and analysis on major incidents, problems, and known errors to senior management and More ❯
within the Pricing Function and across other Allianz Commercial functions. Some of your specific responsibilities could include: Drive best practices for data quality and rootcauseanalysis across the team, and coach and mentor junior team members. Act as a bridge between data teams and other stakeholders … of results-driven collaboration, support and respect. What You'll Bring to the Role Approx. 8 years' experience using SQL or Python for data analysis, with about 3 years' experience in P&C insurance. A degree at BSc or MSc level in a Numerical field, preferably with a strong … in analysing, debugging and solving highly complex problems. Experience in coaching and mentoring team members of varying functions and levels in data quality and rootcauseanalysis techniques. Experience using Power BI, Tableau, or similar tools for data visualisation and anomaly detection. Knowledge of P&C insurance More ❯
events within IG. The team's goals are to ensure that security incidents adversely affecting the business are quickly diagnosed, workarounds are determined, proper rootcauseanalysis is performed, and actions are taken to prevent the issue from reoccurring. The Security Operations function is vital to the … and accurate logs are made of all actions during incident response. Support and mentor colleagues with best-practice incident management techniques and behaviours. Perform rootcauseanalysis, recommend process improvements, and write final post-incident reports. Project Delivery Take part in the team's project delivery initiative More ❯
leadership role, supporting and guiding our operational team, helping to build capability, and developing enhanced reporting frameworks that provide deep insights into trends and root causes. You'll be central to evolving our data-driven approach, using reporting to inform proactive improvements across our customer journey and operational performance. … financial regulatory frameworks. Problem-Solver: Proven ability to dissect complex cases, conduct thorough investigations, and apply sound judgement to drive fair customer outcomes. Reporting & Analysis: Experience in building, enhancing, and interpreting operational and complaints MI, spotting trends and making data-led recommendations. Communicator: Outstanding written and verbal communication skills … manage sensitive and high-pressure conversations both internally and externally. Analytical: Strong analytical mindset with excellent attention to detail, capable of identifying patterns, conducting rootcauseanalysis, and implementing improvements. What you'll be doing Team Leadership & Support: Act as a senior figure within the operational team More ❯
alerting systems) for both our client-facing APIs and large training runs. Participate occasionally in on-call rotations to respond to incidents and perform rootcauseanalysis to prevent future occurrences. Development (50%) Drive continuous improvement in infrastructure automation, deployment, and orchestration using tools like Kubernetes, Flux … a DevOps/SRE role. Strong experience with cloud computing and highly available distributed systems. Exposure to site reliability issues in critical environments (issue rootcauseanalysis, in-production troubleshooting, on-call rotations ). Experience working against reliability KPIs (observability, alerting, SLAs). Hands-on experience with More ❯
Data Centers within your designated region. Conduct audits for power and mechanical capacity and oversee upgrades. Collaborate with internal teams to troubleshoot and perform RootCauseAnalysis (RCA) and Corrective Action (CA) for design-related issues. Liaise with local colocation partners to comprehend and synchronize site utility … center equipment. Collaborate with project teams and colocation partners to validate the functionality of electrical and mechanical systems. Extend operational support encompassing failure mode analysis, rootcause identification, maintenance assistance, best practices, procedural reviews, and more. Curate and maintain comprehensive technical documentation concerning corporate data centers and More ❯
required. -Work within the Service Desk team in supporting and delivering all aspect of services -1 st/2 nd line support (capable of rootcauseanalysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff … Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Rootcauseanalysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry's deployments Citrix The salary More ❯
pipelines, Databricks workflows, and SQL databases to ensure seamless data processing. You will troubleshoot and resolve production incidents in Azure-based data pipelines, conducting rootcauseanalysis and implementing preventive measures. You will oversee and optimize the performance of Databricks notebooks and clusters to support efficient data … optimizing queries for performance. You will have experience with Azure Monitor, Log Analytics, and issue detection. You will have good problem-solving skills for rootcauseanalysis and implementing preventive solutions. You will have knowledge of compliance standards, role-based access control (RBAC), and secure Azure networking. More ❯
Seller Compliance space. The role encompasses working with a support engineering team that provides support for multiple products and platforms, including engineering development support (rootcauseanalysis, code fixes), customer support self-service (tools development), and business decision-making support (data mining, report generation, scripting). The … development projects and building custom tools. Key job responsibilities Diagnose and resolve production software issues across multiple products and services Perform comprehensive troubleshooting and rootcauseanalysis for technical challenges Provide timely and effective support through ticket management and customer communication Coordinate support issue handoffs within the More ❯
Seller Compliance space. The role encompasses working with a support engineering team that provides support for multiple products and platforms, including engineering development support (rootcauseanalysis, code fixes), customer support self-service (tools development), and business decision-making support (data mining, report generation, scripting). The … to you. Responsibilities Technical Support and Problem Resolution: Diagnose and resolve complex production software issues across multiple products and services; perform comprehensive troubleshooting and rootcauseanalysis for technical challenges; provide timely and effective support through ticket management and customer communication. Software Development and Maintenance: Develop and More ❯
working in collaboration with an engineering team to provide operational support for multiple products and platforms, including engineering development support (continuous deployment, operational readiness, root-causeanalysis, code fixes, unit and integration test coverage, metrics and dashboards), customer support self-service (tools development), and business decision-making … Keep software up-to-date based on software deprecation campaigns, modernization initiatives, and help identify and improve tech-debt scenarios. • Perform comprehensive troubleshooting and rootcauseanalysis for technical challenges. Software Development and Maintenance • Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python More ❯
portfolio, this would include both client and CBRE internal audits. Drive high quality Incident Management reporting looking at all data and information to deliver RootCauseAnalysis and Lessons Learned. Skills, Knowledge and Experience: IT literate in MS Office and systems management software. Able to co-ordinate … landscape, industry knowledge, and the ability to assess risks, solve problems, interpret data, and communicate effectively. Ability to review Incident reports and drive quality RootCauseAnalysis to ensure Lessons Learned are embedded within the site Operation teams. Have strong quantitative and technical skills Person Specification: Be More ❯
system optimizations, reliability metrics, and overall equipment effectiveness. Utilizing this data, you will engage customers to understand and document business requirements, drive problems to rootcause, and manage implementation programs for corrective actions. You will apply your expertise in robotics, mechatronics, reliability engineering and system lifecycle management to … ensure optimal performance and availability of thousands of workcells across Amazon's global fulfillment center network. Key job responsibilities Primary responsibilities: - Utilize data analytics, rootcauseanalysis, design of experiments and six sigma methods to improve reliability and availability of critical automation equipment and robotics & mechatronics systems. … deliver structured problem solving. - Design, pilot and implement new preventative maintenance standards, interval adjustments, part replacement cycles, and work instruction streamlining based on granular analysis of reliability (MTBF, MTTR, OEE, etc.) trends across assets. - Develop automated reporting through advanced SQL and Quicksight to provide RME leadership with actionable insights More ❯
The scope of this role will further include responding to queries and audits emanating from jurisdictional tax authorities and internal indirect tax teams, performing rootcauseanalysis while leveraging extensive data sources and ability to present internal departmental processes to both external and internal stakeholders. The candidate … Working with internal teams responsible for products classification to ensure products end up with the correct taxation Proactively work with the Business Partners on rootcause analyses and solution implementation Work with internal stakeholders and department leaders on outlining and executing strategic initiatives in areas of risk management … accounting firm or multi-national corporate tax department Knowledge of financial accounting and indirect tax Proven ability in data-driven decision making and risk analysis as well as thinking strategically Comfortable working in an ambiguous fast paced environment, fast-learner, independent Experience maintaining and operating transaction tax calculation software More ❯
procedures to enhance efficiency. Integrate customer feedback into continuous service improvements. Implement problem management procedures, including escalation paths for technical and operational issues. Lead rootcauseanalysis and implement preventive measures. Build strong working relationships with operations and maintenance partners. Provide requirements and articulate the 'voice of … lead complex technical discussions with software engineers, hardware engineers, technicians, and operators. Proven problem-solving and analytical skills. Ability to troubleshoot and identify the rootcause of issues, drive improvements, and implement preventive measures. Ability to manage multiple high-priority tasks simultaneously. Ability to work independently with limited More ❯
Integrators) and Amazon's marketplace in the EU. The Technical Account Manager will deep dive into a wide variety of integration cases, find the rootcause, and address the best solution internally or with our partner Integrators. In this role, you will be required to build relationships and … to understand problems from both technical and customer points of view and own these cases until they are resolved. This position also entails executing rootcauseanalysis and suggesting improvements to be included in our roadmap. This role can be based in Munich, Amsterdam, or Luxembourg. Key More ❯
workshops which includes the facilitation and solution presentations Utilizing Industrial standard Business Process models such as Business Process, User Stories, Use Case, and Requirement Analysis Models. Building and demonstrating prototypes in Salesforce Knowing standard testing processes with testing artifacts such as strategic test plans, test cases, black/white … salesforce solutions Experience interfacing with business to analyse requirements, writing functional specifications, conduct tests, and troubleshooting issues Extensive experience in conducting feasibility studies, gap analysis, and rootcauseanalysis (RCA) Previous experience implementing Salesforce Sales/Service/Experience/Marketing Cloud Salesforce Administrator certification required More ❯
workshops which includes the facilitation and solution presentations Utilizing Industrial standard Business Process models such as Business Process, User Stories, Use Case, and Requirement Analysis Models. Building and demonstrating prototypes in Salesforce Knowing standard testing processes with testing artifacts such as strategic test plans, test cases, black/white … salesforce solutions Experience interfacing with business to analyse requirements, writing functional specifications, conduct tests, and troubleshooting issues Extensive experience in conducting feasibility studies, gap analysis, and rootcauseanalysis (RCA) Previous experience implementing Salesforce Sales/Service/Experience/Marketing Cloud Salesforce Administrator certification required More ❯