2 of 2 SIAM Jobs in the North of England

This role will be critical to the development and implementation of the IT Asset and Configuration Management (ITACM) strategy and practices, in line with a Service Integration and Management (SIAM) operating model. The successful candidate will lead the definition of standards, processes and data models that underpin asset lifecyclemanagement and accurate configuration tracking within the ITSM toolset (Helix). RESPONSIBILITIES … to define and maintain accurate service models and relationship mappings between assets, applications, infrastructure and services. Develop a configuration management strategy aligned to the organisation's move towards a SIAM model, including service-to-CI mapping and supplier engagement. Manage and support the integration of automated discovery tools and other data sources into the CMDB, ensuring integrity, reconciliation, and alignment … the CMDB at the point of transition. Work closely with regional teams and third-party suppliers to ensure asset data quality, consistency, and completeness. Provide regular asset reporting and dashboards to SIAM, regional, and functional teams to support visibility, planning, and service assurance. Promote the value and importance of asset and configuration management across the organisation. Lead the implementation and More ❯

Senior Service Integration Manager, Design & Reporting Department: IT Location: GB INTRODUCTION JOB PURPOSE The Senior Manager for Service Design and Reporting sets the strategic direction for the SIAM (Service Integration and Management) function, defining and governing the relevant policies, standards, and processes that underpin effective service delivery. This role ensures that services and processes are consistently delivered in line with … these expectations through robust SIAM assurance reporting. By leveraging data and insights, they identify performance gaps, drive prioritised improvement actions, and demonstrate impact against strategic goals and key metrics. They are also accountable for the product management, tooling, reporting, and innovation capabilities that support SIAM - including ownership of the ITSM toolset, data strategy, and product roadmap. RESPONSIBILITIES Set the direction … or service domains. Understanding of assurance practices and how they support quality, compliance, and continuous improvement. Awareness of service integration, multi-supplier delivery models, and the evolving IT service landscape (SIAM experience desirable but not essential). FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and More ❯