2 of 2 SLA Jobs in Avon

opportunities to learn and develop in your career. Responsibilities: Provide telephone, email and remote access support to users of IT systems across multiple international sites within established and strict SLA's & KPI's Take part in the resourcing of the Guru Bar – IT's user facing facility to offer assistance for anything IT related Maintain timely and quality incident closure More ❯

support and development Fully support the coaches in call quality, identifying issues of development and address areas of ongoing concern Manage absence, attendance and performance in line with department SLA's/Targets and HR policy Cultivate an open and participative environment where individuals are encouraged to contribute Play a lead role in continuously improving our processes and making sure More ❯