Key Tasks/Activities/Responsibilities Providing first-line support to large user base Attempting first-time fix over the phone or in person, or resolving logged issues within SLA Taking responsibility for standard changes from initiation through to completion, such as PC builds and new user requests Logging tickets following established processes, seeing them through to completion or reassignment More ❯
the support of customer issues using the ITSM tool, phone and email as required. Responsible for assessing and triaging service desk tickets according to issue type, in line with SLA and assigning to resolver groups or individuals in line with process in a timely manner. Identify the minimum dataset for requirements and manage the collation of information and communication with More ❯
candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/M32 motorway network. The team More ❯
issues in the initiation, planning and execution phases of different IT related projects to make sure that the projects are delivered in-time and as per expectations. Maintain agreed SLA levels and always assuring Quality of delivery. Remain visible to customers as the face of IT to listen to their concerns and share as needed. Ensure that problems are logged More ❯
