will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/ More ❯
team to ensure jobs that are called in are allocated to the correct engineer or sub contractor and completed on time and within the SLAagreement with the client. Main Duties: All items listed below and not limited to – Following Any Instruction from Helpdesk Manager Book & Schedule all Works & Engineers More ❯
Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required ServiceLevelAgreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key responsibilities: Will be required to conduct activities for diagnostics, repair … and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done More ❯
