3 of 3 SLA Jobs in Avon

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlightingrisks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project managers ...

requests are accurately logged, categorised, prioritised and promptly allocated to the appropriate engineer, specialist team or subcontractor. Proactively manage emergency, priority, overdue and SLA-risk jobs, ensuring timely escalation, effective follow-up and resolution in line with client requirements, contractual obligations and company procedures. Ensure Helpdesk Administrators take full ownership … implement Helpdesk policies, procedures and call-handling scripts, driving continuous improvement, process consistency, service delivery and operational efficiency across the Helpdesk function. Ensuring all SLA & KPI Measures are managed and achieved Quality Ultimate responsibility for CAFM System & Project Management Interface Manage all data input/flow into ...

IT Engineer Location: Bradley Stoke; you can also be based out of offices in Cardiff and Hereford Salary: £28,000 - £35,000 The successful candidate will be delivering high-quality communications solutions to customers by ...