6 of 6 SLA Jobs in Cardiff

methods Good technical knowledge of Microsoft products including Windows 10, Windows Server, Azure and Domain Local Active Directory and Exchange. Experience of working to SLA’s and OLA’s. Strong Organisational skills. Flexibility to meet customer needs. Keen focus on service and the continuous improvement of service. Confident and capable More ❯

s strategy and goals Participate in Quarterly Business Reviews with our security tooling vendors. Providing feedback to the vendors on product features, feature requests, SLA and reporting requirements Coordinate with different teams to ensure the organization’s information security posture is maintained and improved. Conduct regular Technical Readiness Reviews and More ❯

and influence work processes for the competence area. You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong operational and process knowledge of HR and especially Payroll. Any experience of More ❯

be scheduled on a rotation basis, and you will also be required to attend the stores for emergency reactive visits to meet with client SLA's. You will be provided with a specifically designed van to hold and manage your maintenance stock, and you will be required to provide daily More ❯

Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements. The TSM will also More ❯

incidents and implement measures to prevent recurrence. Plan and oversee DC upgrades and changes, ensuring thorough testing and compliance with change management policies. Develop SLA’s and processes for service requests such as ‘remote hands’ service or cabling requests. Project Management Manage and execute network projects, coordinating with cross-functional … live operational environment. Extensive real time Incident/Fault management experience in a business-critical environment. Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management. Good understanding of Health and Safety, ISO standards, and compliance, BMS, PMS, fire systems. Knowledge of Data Centre Customer installations More ❯