2 of 2 SLA Jobs in Cardiff

capacity planning. Monitoring and active management of the support queues to ensure issues are being progressed as appropriate. Ensure that the support team meet SLA targets for response and resolution of incidents and provide reporting on SLAs including response and resolution times, service availability, incident and service requests and suppliers. ...

agile working with the distributed team across locations. Your responsibilities: Vendor Management of on shore Client and Service Provider Clear understanding of KPI/SLA requirements SME or go to person for UK Payroll queries Ensure policies and procedures are followed and Zero noncompliance across the engagement Ensure the Service ...