16 of 16 SLA Jobs in Northern Ireland

continually focus on improvement opportunities within the operation and monitor team and individual productivity. Job Objectives & Responsibilities Conduct monthly operational performance reviews, analysing KPIs, SLA achievement, alarm volumes, response times, staffing utilisation, absence trends, and customer service metrics, presenting findings and improvement plans to senior management. Lead the investigation, analysis ...

high quality management reports in line with agreed reporting schedules and ensuring the timely distribution of these against agreed Service Level agreements (SLA)s and using appropriate dissemination channels Coordinating information flows from partners Assist in the preparation of PowerPoint materials to include refreshing templates or quality assuring work produced ...

remote diagnostic. Ability to work on your own and in a team environment Strong interpersonal and communication skills Ability to prioritise workloads to meet SLA requirements Network/IP based product experience Desirable Requirements for the Job Experience of CSL signalling device in relation to Intruder Alarm systems Experience working ...

accessibility, service continuity, and alignment with business needs.Manage strategic service relationships with other Organisations, including The Department of Education, CCMS and CSSC, ensuring effective SLA performance, stakeholder engagement, and continual improvement.OtherAny other duties related to the role which may be required from time-to-time by the Chief Executive ...

Professional) + **GIAC Certifications:** **GCIH** (Incident Handler), **GCIA** (Intrusion Analyst), **GCDA** (Detection Analyst), or **GASAE** (AI Security Automation Engineer)**Success Metrics (KPIs)****Queue & Dispatch SLA -** 95%+ of HITL exceptions and high-priority AI-flagged alerts assigned within defined SLAs.**Knowledge Base Freshness -** 100% of operational runbooks reviewed and indexed ...

support for the EDM product, balancing onboarding with ongoing service delivery. You will manage people, customer interactions, support processes, releases, and reporting to ensure SLA conformance and high service levels. Collaborate with Product, Engineering and Sales to align with the product roadmap and drive continual service improvement while supporting account ...

existing POS (Point of Sale) partners and systems. They ensure that customers orders successfully flow through the Olo ecosystem by driving critical SLA’s, uptime and overall performance when it comes to integrations with external partners. This position is perfect for someone who has experience in the POS domain ...

seamless, continuous service delivery by optimizing handovers and communication between on-site Belfast staff and global, follow-the-sun cohorts. Own end-to-end SLA, KPI, and quality targets, diagnosing workflow bottlenecks before they impact client outcomes. Momentum, Resilience & Culture Be an energetic, visible presence on the floor in Belfast ...

ancillary equipment. Your day will include corrective and preventative maintenance. Your primary objective will be to satisfy customer requirements and ensure customer/company SLA and KPI targets and contractual obligations are fully achieved. What will you be responsible for? Identify system faults through electrical testing procedures and with ...

related inquiries and discrepancies. The Specialist will work on trade validation, settlement exceptions and operational workflows, account reconciliation and issue resolution that adhere to SLA requirements and regulatory guidelines. The role will work closely with clearing, custody, and client service teams to provide operational metrics, trade flow updates, and process … assistance to internal and external customers with questions regarding trade postings and corrections. Ensure customer inquiries are completed in accordance with service level agreement (SLA) guidelines. Respond to inquiries in a professional and timely manner, escalating issues to management when appropriate. Build and maintain positive relationships with internal teams ...

enhance their products and ancillary equipment. This role is crucial for ensuring that customer requirements are met and that we consistently achieve our SLA and KPI targets as well as contractual obligations. Day-to-day of the role: Conduct electrical testing procedures and use software monitoring tools to identify system ...

Belfast to support, maintain and improve products and ancillary equipment. You will perform corrective and preventive maintenance to satisfy customer requirements and meet SLA/KPI targets. You will identify faults, install and commission on-vehicle and on-street equipment, update documentation, liaise with the local team, and ensure health ...

Onboarding Team to Support, including effective handover of configuration knowledge and documentation. Oversee ticket triage and incident management, ensuring issues are handled within SLA and coordinated across Product and Engineering teams. Maintain and evolve support standards, processes, and documentation in line with ITIL best practices. Support the Senior EDM Support … Manager in all aspects of service delivery, including SLA performance, team capacity planning, financial tracking, and customer satisfaction. Coordinate blended support teams across multiple geographies and stakeholders to ensure knowledge sharing and responsive service. Lead on client reporting and regular service reviews with both customers and internal stakeholders. Manage support ...

build automation that removes manual effort from performance tracking and reporting Identify and act on emerging delivery risks - delays, lost-in-transit spikes, SLA slippage - before they hit customer experience Hold partners accountable to SLA targets, building a clear escalation and resolution process for underperformance Support or co-lead cross ...

make the case for engineering fixes that prevent future tickets. Delivery reporting – Produce regular reporting for the Engineering Leadership covering ticket volumes, resolution times, SLA adherence, and automation outcomes. AI – Actively adopt AI tooling to accelerate diagnosis, automate triage, and build smarter runbooks. People leadership – Manage and develop a small … skills – able to investigate and resolve deep technical issues quickly and calmly under pressure. Experience producing delivery reporting and operational metrics (ticket volumes, MTTR, SLA adherence). Data‐driven approach to identifying patterns and driving systemic improvements. Strong written and verbal communication skills; comfortable with technical and non‐technical audiences. ...

with a professional manner Updating all customers with professional email etiquette Processing and maintaining customer records Loading all reactive works on C4W with correct SLA's Prioritising with good attention to detail all call outs received regarding SLA's Ensuring all call outs logged have correct information within … relevant teams/schedulersEnsure that all procedures in place within the BMS are followed Assist with scheduling team to achieve performance targets and SLA's are met to continue to improve and develop service teams objectives Assist with scheduling team updates to customers Excellent attention to detail Ensure any complaints ...