1 to 25 of 42 SLA Jobs in Northern Ireland

energy to achieve goals in a timely and effective manner. The role involves managing a helpdesk, ensuring all incidents are completed promptly without breaching SLA, and maintaining clear communication of support or project issues, including timely escalation to line management. Key Responsibilities: Managing the helpdesk to ensure all incidents and More ❯

that cannot be divulged to individuals outside of GIS, Financial Management Systems the Systems Operation Center groups. Responsibility for Results: Keep incidents within Service Level Agreement timelines Keep the other team members and end users informed regarding the status of incidents and escalate as appropriate when additional assistance is required More ❯

Azure and/or M365. 3) Evidence of diagnosing and resolving complex problems in a hybrid environment. Managing service desk tickets to adhere to SLA's, providing on site and remote support. 4) Please demonstrate your experience in two of the following areas: a) Supporting enterprise level network security technologies More ❯

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk • Alerting Senior Analysts and Managers of reoccurring incidents and More ❯

teams with the necessary detail. Resolution Ownership : Maintain responsibility for support cases until full resolution, keeping users updated throughout. Efficiency Focus : Meet or exceed SLA expectations for ticket closure rates while maintaining a keen eye for accuracy and detail. Automation Support : Identify opportunities for automation and efficiency improvements within the More ❯

seamless communication across our business locations and with clients, enhancing the reporting capabilities. Infrastructure Stewardship: Oversee CFM's ICT Infrastructure, maintaining cloud platforms per SLA, and ensuring managed services are aligned with business needs. Optimise the lifespan of hardware and maximise the value of our investment. Cost Control: Monitor costs More ❯

support for all our services with the knowledge and skills to provide first-time-fix call resolution ensuring that they are completed within agreed SLA’s. Follow up the status of incidents on behalf of customers and communicate progress in a timely manner, ensuring timely communications with customers. Schedule the More ❯

AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a More ❯

the old legacy system to the new system Providing Business Central helpdesk support on an ad hoc basis to our clients in line with SLA's to ensure a swift resolution Building and delivering training material, personally, creating videos, delivering webinars and workshops in time Supporting our Marketing team on More ❯

is applied Carry out and document troubleshooting on all incidents before escalating to Technical Teams Keep Incidents/Service Requests up to date ensuring SLA is maintained and users are consistently updated on progress Assign the incidents and requests that can't be resolved 1st line to the appropriate teams More ❯

Some experience in an applications management, support or development role ITIL Foundation qualification preferred Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional Information At Version 1, we believe in providing our employees with a comprehensive More ❯

role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team More ❯

/customer premises/from home) Ensure all support tickets are closed as quickly as possible to the satisfaction of the customer within the SLA On-site call outs only where absolutely required and approved (by Line Manager & customer) Proactive preventative maintenance on customer networks Identify opportunities with existing customers More ❯

technology and self- starter Strong writing, communication, time-management, decision-making, and basic task organization skills Ability to prioritize and manage schedules under tight, SLA’s. Development Value: Excellent opportunity to get involved in cutting across global functions, related analytics, reporting methodologies for a large global bank Opportunity to learn More ❯

to meet business goals and objectives. Manage the day to day LOB Digital Systems Service Requests and Incidents using a Service Management tool, ensuring SLA standards are in place and met both internally and externally. This includes working with a wide range of external suppliers and internal stakeholders to troubleshoot More ❯

to meet business goals and objectives. Manage the day to day LOB Digital Systems Service Requests and Incidents using a Service Management tool, ensuring SLA standards are in place and met both internally and externally. This includes working with a wide range of external suppliers and internal stakeholders to troubleshoot More ❯

Group’s D2C electronic RFQ platform) and the responsibility to provide client integration/API certification and onboarding/testing support within the established SLA and CME Group’s customer service guidelines. As there is both a global customer base and global business and technology teams, this role will require More ❯

business continuity and disaster recovery protocols. Delivery Management Act as the key liaison for third-party network vendors and service providers-ensuring delivery excellence, SLA adherence, and value-driven relationships. Manage the rollout of infrastructure projects, coordinating delivery milestones, stakeholder updates, and compliance documentation. Knowledge Sharing & Enablement Oversee internal documentation More ❯

business continuity and disaster recovery protocols. Delivery Management Act as the key liaison for third-party network vendors and service providers-ensuring delivery excellence, SLA adherence, and value-driven relationships. Manage the rollout of infrastructure projects, coordinating delivery milestones, stakeholder updates, and compliance documentation. Knowledge Sharing & Enablement Oversee internal documentation More ❯

business continuity and disaster recovery protocols. Delivery Management Act as the key liaison for third-party network vendors and service providers-ensuring delivery excellence, SLA adherence, and value-driven relationships. Manage the rollout of infrastructure projects, coordinating delivery milestones, stakeholder updates, and compliance documentation. Knowledge Sharing & Enablement Oversee internal documentation More ❯

Server, Oracle or DB2 or No-SQL DBs like Mongo DB. •Passionate about delivering zero defect code that meet or exceed the proposed defect SLA and have high sense of accountability for quality and timeliness. •Experience working in technology industry with experience in testing applications. •Strong technical competency and experience More ❯

Quality Framework: Develop and implement a comprehensive data quality framework, including defining data quality metrics, setting up data quality checks, and automating quality monitoring. SLA and Data Contract Enforcement: Work with domain data owners and DPOs to ensure adherence to SLAs and data contracts, and monitor data quality against these More ❯

as well as how bots and bot operators attack websites Monitor our internal queue and provide incident response in line with the respective premium SLA Analyze false positives for detection mechanisms to hone the product Spend time analyzing web traffic data to identify and isolate new advanced bot behaviors Work More ❯

is maintained, developed and enhanced, particularly weekly reporting and robust granular post campaign analysis. Service Delivery Efficiency: Consistently meet and/or exceed agreed SLA targets and response/resolution times. Constantly ensure effective campaign management, client service and support. Continually review process improvement opportunities and deliver successful identification and More ❯

integrity and performance. Deliver exceptional client support with a focus on incident de-escalation and user satisfaction. Perform break-fix tasks in alignment with SLA timeframes and business impact priorities. Build strong partnerships with local IT help desks, facilities, events teams, executive assistants, and other key stakeholders. Provide white-glove More ❯