13 of 13 SLA Jobs in Northern Ireland

Windows Server, Active Directory, DNS and DHCP Support Microsoft 365, including Exchange Online and SharePoint Work tickets through an ITSM/PSA platform to SLA Assist with backup, disaster recovery and migration projects What you'll need Proven 2nd line experience, ideally within an MSP Strong hands-on Hyper ...

remote diagnostic. Ability to work on your own and in a team environment Strong interpersonal and communication skills Ability to prioritise workloads to meet SLA requirements Network/IP based product experience Desirable Requirements for the Job Experience of CSL signalling device in relation to Intruder Alarm systems Experience working ...

Professional) + **GIAC Certifications:** **GCIH** (Incident Handler), **GCIA** (Intrusion Analyst), **GCDA** (Detection Analyst), or **GASAE** (AI Security Automation Engineer)**Success Metrics (KPIs)****Queue & Dispatch SLA -** 95%+ of HITL exceptions and high-priority AI-flagged alerts assigned within defined SLAs.**Knowledge Base Freshness -** 100% of operational runbooks reviewed and indexed ...

Security Professional) GIAC Certifications: GCIH (Incident Handler), GCIA (Intrusion Analyst), GCDA (Detection Analyst), or GASAE (AI Security Automation Engineer) Success Metrics (KPIs) Queue & Dispatch SLA - 95%+ of HITL exceptions and high-priority AI-flagged alerts assigned within defined SLAs. Knowledge Base Freshness - 100% of operational runbooks reviewed and indexed ...

fast-paced environment. Use data and AI tools to build dashboards and insights that drive change, tracking performance against CSAT, NPS, QA and SLA targets. You'll Succeed with People leadership & coaching: 3-5 years directly managing a team, with the ability to motivate, develop and support people through regular ...

will have the support of a local senior peer group. Your role will include: Service Support, including: Achievement of service levels in line with SLA Configuration fixes and changes Customization fixes and changes (Oracle eBusiness modules) Incident, change and problem handling & management Delivery of WMS components as part of Service ...

existing POS (Point of Sale) partners and systems. They ensure that customers orders successfully flow through the Olo ecosystem by driving critical SLA’s, uptime and overall performance when it comes to integrations with external partners. This position is perfect for someone who has experience in the POS domain ...

ancillary equipment. Your day will include corrective and preventative maintenance. Your primary objective will be to satisfy customer requirements and ensure customer/company SLA and KPI targets and contractual obligations are fully achieved. What will you be responsible for? Identify system faults through electrical testing procedures and with ...

Belfast to support, maintain and improve products and ancillary equipment. You will perform corrective and preventive maintenance to satisfy customer requirements and meet SLA/KPI targets. You will identify faults, install and commission on-vehicle and on-street equipment, update documentation, liaise with the local team, and ensure health ...

Monitor network performance and alerts using enterprise network monitoring tools, taking proactive action where required. Ensure incidents are investigated, progressed and resolved within agreed SLA targets. Maintain accurate and meaningful incident records, ensuring customers receive clear and timely updates throughout the resolution process. Escalate incidents appropriately to relevant technical teams … operational stakeholders and external suppliers. Coordinate multiple stakeholders during fault resolution, ensuring ownership, actions and next steps are clearly understood. Ensure service commitments and SLA requirements remain a consistent priority throughout the shift. What We're Looking For We're looking for an experienced technical operations professional with a strong ...

build automation that removes manual effort from performance tracking and reporting Identify and act on emerging delivery risks - delays, lost-in-transit spikes, SLA slippage - before they hit customer experience Hold partners accountable to SLA targets, building a clear escalation and resolution process for underperformance Support or co-lead cross ...

Location: BELFAST ARNOTT HOUSE, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and ...

## Security AnalystApply: Hybrid: BELFAST ARNOTT HOUSE: Full time: Posted Today: R0342132Location: BELFAST ARNOTT HOUSE, United KingdomThales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 ...