Belfast, County Antrim, Northern Ireland, United Kingdom
Nominate Recruitment Ltd
and your team also support. You will also participate in site-wide projects that support changing business and IT requirements. Manage workload and prioritise multiple open tickets while meeting SLA thresholds for incidents, requests, and problems. Take full technical responsibility for incidents, requests, and problems, conducting comprehensive diagnostics with end-users to ensure ticket resolution and project completion. Perform regular More ❯
Omagh, Fermanagh and Omagh, County Tyrone, United Kingdom Hybrid/Remote Options
Loughtec Ltd
team. Eligible to pass an Access NI background check. Highly Desired Criteria Previous experience in IT managed services, cybersecurity, or technology channel environments. Experience with data-driven account management, SLA reporting, or service delivery metrics. Current or planned industry learning and/or certifications Why Join LoughTec? Work with a forward-thinking team at the forefront of cybersecurity and managed More ❯
Omagh, County Tyrone, Northern Ireland, United Kingdom Hybrid/Remote Options
Job Board Direct
team. Eligible to pass an Access NI background check. Highly Desired Criteria Previous experience in IT managed services, cybersecurity, or technology channel environments. Experience with data-driven account management, SLA reporting, or service delivery metrics. Current or planned industry learning and/or certifications Why Join Us? Work with a forward-thinking team at the forefront of cybersecurity and managed More ❯
Belfast, County Antrim, Northern Ireland, United Kingdom
Alexander Edward James Consulting Limited
support, including configuration assistance and link checks for field engineers. Monitor network performance using tools such as SolarWinds and proactively respond to alerts. Ensure incidents are resolved within agreed SLA targets and documented accurately with meaningful updates. Maintain clear and consistent communication with customers throughout the fault resolution process. Escalate issues appropriately to internal stakeholders and third-party providers. Conduct … capability. Manage escalations for major incidents and liaise with senior management when required. Contribute to staff development, performance reviews, and internal training initiatives. Drive continuous improvement efforts and ensure SLA compliance with a target of 95%+ resolution rates. Oversee operational handovers and ensure outstanding issues are clearly communicated. Ensure customer updates are timely and system records remain accurate. Work More ❯
