6 of 6 SLA Jobs in Northern Ireland

effective communication, continually focus on improvement opportunities within the operation and monitor team and individual productivity.Job Objectives & ResponsibilitiesConduct monthly operational performance reviews, analysing KPIs, SLA achievement, alarm volumes, response times, staffing utilisation, absence trends, and customer service metrics, presenting findings and improvement plans to senior management.Lead the investigation, analysis ...

maintain strong relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement ...

control work and evidence collection for SOC 2, ISO 27001, EU CRA, and other related compliance frameworks.Track useful IT metrics such as request volume, SLA adherence, provisioning time, patch coverage, access reviews, self-service adoption, and employee satisfaction.Required Experience, Qualities & SkillsOperational DepthAround 2 to 3+ years of IT operations experience ...

will have the support of a local senior peer group. Your role will include: Service Support, including: Achievement of service levels in line with SLA Configuration fixes and changes Customization fixes and changes (Oracle eBusiness modules) Incident, change and problem handling & management Delivery of WMS components as part of Service ...

shift rota covering 24/7/365. The role involves maintaining and troubleshooting fixed/mobile telecom equipment, managing tickets to SLA standards, updating documentation, and performing risk assessments. Tasks also include DATA Centre, Fibre Fault Finding, street cabinet work, preventative maintenance, site surveys, and reporting. FLM Engineer will ...

The Inventory Co-Ordinator is responsible for maintaining the accuracy and integrity of global inventory operations across multiple warehouse locations. The role combines inventory control, ERP system management, data analysis, audit activities, stakeholder engagement, and ...