14 of 14 SLA Jobs in Northern Ireland

on desktop virtualisation technologies, both remotely and on customer premises. Day-to-day of the role: Manage and prioritise tickets logged in our IT Service Management System according to SLA agreements, risk, and time required for resolution. Maintain constant communication with customers, keeping them fully updated throughout the lifecycle of their ticket. Respond to and resolve customer issues/requests More ❯

multinational company, engaging with teams in multiple different locations and regions and some travel within Europe will be required. Key Accountabilities & Responsibilities: ITSM Queue management and adherence to defined SLA’s for infrastructure incidents and problems - ensuring your tickets are resolved to the end user’s satisfaction. Work across several infrastructure technologies - compute, storage, cloud, remote desktop etc. Follow change More ❯

multinational company, engaging with teams in multiple different locations and regions and some travel within Europe will be required. Key Accountabilities & Responsibilities: ITSM Queue management and adherence to defined SLA’s for infrastructure incidents and problems - ensuring your tickets are resolved to the end user’s satisfaction. Work across several infrastructure technologies - compute, storage, cloud, remote desktop etc. Follow change More ❯

and your team also support. You will also participate in site-wide projects that support changing business and IT requirements. Manage workload and prioritise multiple open tickets while meeting SLA thresholds for incidents, requests, and problems. Take full technical responsibility for incidents, requests, and problems, conducting comprehensive diagnostics with end-users to ensure ticket resolution and project completion. Perform regular More ❯

IT/Networking , with appropriate escalation practices. Background in enterprise network support ; CCNA or equivalent preferred. Experience supporting Windows OS and servers . Knowledge of ITIL service environments and SLA adherence. Experience working with third-party suppliers and managing escalations. High attention to detail and ability to perform under pressure. Excellent communication and customer service skills. Eligible for Security Clearance More ❯

monitor and resolve chat and email enquiries from internal and external DXRX users. Take ownership of, and process new organization and user account requests in line with departmental Service Level Agreement (SLAs). Perform all necessary security and validation checks as outlined in internal team process; assist customers with initial access and navigation tasks where required. Maintain, organise and expand More ❯

team. Eligible to pass an Access NI background check. Highly Desired Criteria Previous experience in IT managed services, cybersecurity, or technology channel environments. Experience with data-driven account management, SLA reporting, or service delivery metrics. Current or planned industry learning and/or certifications Why Join LoughTec? Work with a forward-thinking team at the forefront of cybersecurity and managed More ❯

team. Eligible to pass an Access NI background check. Highly Desired Criteria Previous experience in IT managed services, cybersecurity, or technology channel environments. Experience with data-driven account management, SLA reporting, or service delivery metrics. Current or planned industry learning and/or certifications Why Join LoughTec? Work with a forward-thinking team at the forefront of cybersecurity and managed More ❯

team. Eligible to pass an Access NI background check. Highly Desired Criteria Previous experience in IT managed services, cybersecurity, or technology channel environments. Experience with data-driven account management, SLA reporting, or service delivery metrics. Current or planned industry learning and/or certifications Why Join LoughTec? Work with a forward-thinking team at the forefront of cybersecurity and managed More ❯

team. Eligible to pass an Access NI background check. Highly Desired Criteria Previous experience in IT managed services, cybersecurity, or technology channel environments. Experience with data-driven account management, SLA reporting, or service delivery metrics. Current or planned industry learning and/or certifications Why Join Us? Work with a forward-thinking team at the forefront of cybersecurity and managed More ❯

or email. Provide remote support, including configuration and link checks for field engineers. Monitor network performance using SolarWinds and respond proactively to alerts. Ensure all incidents are resolved within SLA targets and accurately documented. Maintain clear and consistent communication with customers during fault resolution. Escalate issues appropriately to internal and external stakeholders. Conduct root cause analysis and contribute to ongoing … communicated. Maintain system accuracy and ensure regular updates to customers. Collaborate with third-party providers and carrier management teams to maintain service standards. Drive process improvement initiatives and ensure SLA compliance (targeting 95%+ resolution rate). What We’re Looking For Proven experience leading technical or NOC service teams. Strong ability to manage incidents and coordinate with multiple stakeholders. … Experience in ITIL-driven environments with strict SLA adherence. Excellent communication and problem-solving skills, with high attention to detail. Capability to work effectively under pressure in a 24/7 operational setup. Eligible for Security Clearance (SC minimum, NPPV3 preferred). Desirable Skills Experience in high-pressure, service-critical environments. Track record of staff training and team development. ITIL More ❯

support, including configuration assistance and link checks for field engineers. Monitor network performance using tools such as SolarWinds and proactively respond to alerts. Ensure incidents are resolved within agreed SLA targets and documented accurately with meaningful updates. Maintain clear and consistent communication with customers throughout the fault resolution process. Escalate issues appropriately to internal stakeholders and third-party providers. Conduct … capability. Manage escalations for major incidents and liaise with senior management when required. Contribute to staff development, performance reviews, and internal training initiatives. Drive continuous improvement efforts and ensure SLA compliance with a target of 95%+ resolution rates. Oversee operational handovers and ensure outstanding issues are clearly communicated. Ensure customer updates are timely and system records remain accurate. Work More ❯

highest standards of operational excellence. KEY RESULTS AREAS – Service Delivery Ensure all database servers are backed up in a manner that meets the RPO and RTO defined in customer SLA’s. Troubleshoot database service outages as needed, including after-hours and weekends. Recommend most appropriate high availability and resilience options to meet customers’ requirements. Undertake capacity reviews of managed databases … to a quality standard. Mentor support team colleagues. Ensure that all operational delivery services and developments provided by ITS are planned and delivered in accordance with agreed support processes, SLA’s and ITS quality standards (ITIL, ISO 9001 and ISO 20000). Ensure that all operational delivery services provided by suppliers are planned and delivered in accordance with agreed quality … processes, SLA’s and ITS quality standards as appropriate. Assist the Operations Manager with the planning of delegated budgets, deployment of financial resources and personnel in a timely manner to meet planned milestones and timetables. Assist the Operations Manager with the Development and maintenance of comprehensive and agreed project plans in accordance with ITS standards. To be a Specialist in More ❯

Take charge of escalations and major incident coordination Support field teams with remote diagnostics and configuration checks Keep customers informed with clear, proactive communication Drive continuous service improvement and SLA excellence What You Bring Experience leading in a NOC, SOC, or similar technical operations setting Calm decision-making under pressure and strong incident handling skills Great communication with customers, suppliers … and internal teams Knowledge of ITIL practices and SLA-driven environments Eligible for Security Clearance Why Join? Influence critical services that must stay online Lead a capable team within a well-structured operations model Growth opportunities in security, networks, and service leadership If you want to apply, send across your CV or contact Adam Whitehurst at Trust in Soda for More ❯