17 of 17 SLA Jobs in Northern Ireland

multinational company, engaging with teams in multiple different locations and regions and some travel within Europe will be required. Key Accountabilities & Responsibilities: ITSM Queue management and adherence to defined SLA’s for infrastructure incidents and problems - ensuring your tickets are resolved to the end user’s satisfaction. Work across several infrastructure technologies - compute, storage, cloud, remote desktop etc. Follow change More ❯

monitor and resolve chat and email enquiries from internal and external DXRX users. Take ownership of, and process new organization and user account requests in line with departmental Service Level Agreement (SLAs). Perform all necessary security and validation checks as outlined in internal team process; assist customers with initial access and navigation tasks where required. Maintain, organise and expand More ❯

team. Eligible to pass an Access NI background check. Highly Desired Criteria Previous experience in IT managed services, cybersecurity, or technology channel environments. Experience with data-driven account management, SLA reporting, or service delivery metrics. Current or planned industry learning and/or certifications Why Join LoughTec? Work with a forward-thinking team at the forefront of cybersecurity and managed More ❯

team. Eligible to pass an Access NI background check. Highly Desired Criteria Previous experience in IT managed services, cybersecurity, or technology channel environments. Experience with data-driven account management, SLA reporting, or service delivery metrics. Current or planned industry learning and/or certifications Why Join LoughTec? Work with a forward-thinking team at the forefront of cybersecurity and managed More ❯

team. Eligible to pass an Access NI background check. Highly Desired Criteria Previous experience in IT managed services, cybersecurity, or technology channel environments. Experience with data-driven account management, SLA reporting, or service delivery metrics. Current or planned industry learning and/or certifications Why Join Us? Work with a forward-thinking team at the forefront of cybersecurity and managed More ❯

monitor and resolve chat and email enquiries from internal and external DXRX users. Take ownership of, and process new organization and user account requests in line with departmental Service Level Agreement (SLAs). Perform all necessary security and validation checks as outlined in internal team process; assist customers with initial access and navigation tasks where required. Maintain, organise and expand More ❯

Certification Proven experience supporting and configuring core ERP modules in a production environment. Strong understanding of finance, procurement, inventory, or manufacturing processes. Experience working with ticketing systems and SLA-driven environments. Experience with requirements gathering, functional documentation, and UAT. Familiarity with extensions, integrations, and Power Platform is a plus. Desirable : Continia Expense Management, Continia Document Capture Jet Reports For further More ❯

eg, energy). Proven experience with vendor risk management frameworks such as SIG questionnaires, NIST SP 800-161, and third-party risk scoring methodologies. Strong background in contractual and SLA analysis, particularly around security clauses, data protection, and breach management. Hands-on experience conducting due diligence, risk profiling, and control validation for third parties. Familiarity with third-party risk platforms More ❯

eg, energy). Proven experience with vendor risk management frameworks such as SIG questionnaires, NIST SP 800-161, and third-party risk scoring methodologies. Strong background in contractual and SLA analysis, particularly around security clauses, data protection, and breach management. Hands-on experience conducting due diligence, risk profiling, and control validation for third parties. Familiarity with third-party risk platforms More ❯

eg, energy). Proven experience with vendor risk management frameworks such as SIG questionnaires, NIST SP 800-161, and third-party risk scoring methodologies. Strong background in contractual and SLA analysis, particularly around security clauses, data protection, and breach management. Hands-on experience conducting due diligence, risk profiling, and control validation for third parties. Familiarity with third-party risk platforms More ❯

phone or email. Provide remote support, including configuration and link checks for field engineers. Monitor network performance using SolarWinds and respond to alerts proactively. Ensure incidents are resolved within SLA targets and documented with meaningful updates. Maintain clear communication with customers throughout the fault resolution process. Escalate issues appropriately to internal and external stakeholders. Conduct root cause analysis for incidents … knowledge and efficiency. Manage escalations of major incidents and liaise with senior management as needed. Contribute to team development, performance reviews, and training initiatives. Drive continuous improvement and ensure SLA compliance (targeting 95%+ resolution rate). Manage operational handovers and ensure outstanding issues are clearly communicated. Maintain regular updates to customers and ensure system records are accurate. Collaborate with … incidents while maintaining BAU operations. Strong communication skills, both written and verbal, with adaptability to changing demands. Demonstrated customer service excellence. Experience working in ITIL environments and meeting strict SLA requirements. High attention to detail and ability to perform under pressure. Eligible for Security Clearance (SC minimum, NPPV3 preferred). Desirable Skills Experience in high-pressure operational environments. Proven track More ❯

phone or email. Provide remote support, including configuration and link checks for field engineers. Monitor network performance using SolarWinds and respond to alerts proactively. Ensure incidents are resolved within SLA targets and documented with meaningful updates. Maintain clear communication with customers throughout the fault resolution process. Escalate issues appropriately to internal and external stakeholders. Conduct root cause analysis for incidents … knowledge and efficiency. Manage escalations of major incidents and liaise with senior management as needed. Contribute to team development, performance reviews, and training initiatives. Drive continuous improvement and ensure SLA compliance (targeting 95%+ resolution rate). Manage operational handovers and ensure outstanding issues are clearly communicated. Maintain regular updates to customers and ensure system records are accurate. Collaborate with … incidents while maintaining BAU operations. Strong communication skills, both written and verbal, with adaptability to changing demands. Demonstrated customer service excellence. Experience working in ITIL environments and meeting strict SLA requirements. High attention to detail and ability to perform under pressure. Eligible for Security Clearance (SC minimum, NPPV3 preferred). Desirable Skills Experience in high-pressure operational environments. Proven track More ❯

phone or email. Provide remote support, including configuration and link checks for field engineers. Monitor network performance using SolarWinds and respond to alerts proactively. Ensure incidents are resolved within SLA targets and documented with meaningful updates. Maintain clear communication with customers throughout the fault resolution process. Escalate issues appropriately to internal and external stakeholders. Conduct root cause analysis for incidents … knowledge and efficiency. Manage escalations of major incidents and liaise with senior management as needed. Contribute to team development, performance reviews, and training initiatives. Drive continuous improvement and ensure SLA compliance (targeting 95%+ resolution rate). Manage operational handovers and ensure outstanding issues are clearly communicated. Maintain regular updates to customers and ensure system records are accurate. Collaborate with … incidents while maintaining BAU operations. Strong communication skills, both written and verbal, with adaptability to changing demands. Demonstrated customer service excellence. Experience working in ITIL environments and meeting strict SLA requirements. High attention to detail and ability to perform under pressure. Eligible for Security Clearance (SC minimum, NPPV3 preferred). Desirable Skills Experience in high-pressure operational environments. Proven track More ❯

highest standards of operational excellence. KEY RESULTS AREAS – Service Delivery Ensure all database servers are backed up in a manner that meets the RPO and RTO defined in customer SLA’s. Troubleshoot database service outages as needed, including after-hours and weekends. Recommend most appropriate high availability and resilience options to meet customers’ requirements. Undertake capacity reviews of managed databases … to a quality standard. Mentor support team colleagues. Ensure that all operational delivery services and developments provided by ITS are planned and delivered in accordance with agreed support processes, SLA’s and ITS quality standards (ITIL, ISO 9001 and ISO 20000). Ensure that all operational delivery services provided by suppliers are planned and delivered in accordance with agreed quality … processes, SLA’s and ITS quality standards as appropriate. Assist the Operations Manager with the planning of delegated budgets, deployment of financial resources and personnel in a timely manner to meet planned milestones and timetables. Assist the Operations Manager with the Development and maintenance of comprehensive and agreed project plans in accordance with ITS standards. To be a Specialist in More ❯

Take charge of escalations and major incident coordination Support field teams with remote diagnostics and configuration checks Keep customers informed with clear, proactive communication Drive continuous service improvement and SLA excellence What You Bring Experience leading in a NOC, SOC, or similar technical operations setting Calm decision-making under pressure and strong incident handling skills Great communication with customers, suppliers … and internal teams Knowledge of ITIL practices and SLA-driven environments Eligible for Security Clearance Why Join? Influence critical services that must stay online Lead a capable team within a well-structured operations model Growth opportunities in security, networks, and service leadership If you want to apply, send across your CV or contact Adam Whitehurst at Trust in Soda for More ❯

Take charge of escalations and major incident coordination Support field teams with remote diagnostics and configuration checks Keep customers informed with clear, proactive communication Drive continuous service improvement and SLA excellence What You Bring Experience leading in a NOC, SOC, or similar technical operations setting Calm decision-making under pressure and strong incident handling skills Great communication with customers, suppliers … and internal teams Knowledge of ITIL practices and SLA-driven environments Eligible for Security Clearance Why Join? Influence critical services that must stay online Lead a capable team within a well-structured operations model Growth opportunities in security, networks, and service leadership If you want to apply, send across your CV or contact Adam Whitehurst at Trust in Soda for More ❯

Take charge of escalations and major incident coordination Support field teams with remote diagnostics and configuration checks Keep customers informed with clear, proactive communication Drive continuous service improvement and SLA excellence What You Bring Experience leading in a NOC, SOC, or similar technical operations setting Calm decision-making under pressure and strong incident handling skills Great communication with customers, suppliers … and internal teams Knowledge of ITIL practices and SLA-driven environments Eligible for Security Clearance Why Join? Influence critical services that must stay online Lead a capable team within a well-structured operations model Growth opportunities in security, networks, and service leadership If you want to apply, send across your CV or contact Adam Whitehurst at Trust in Soda for More ❯