and support an IT Service Desk team, ensuring effective incident and problem resolution. Oversee service management processes such as IT procurement, asset management, and SLA monitoring. Drive the adoption of ITIL standards and best practices across the organisation. Collaborate with internal teams and external suppliers to ensure IT systems remain More ❯
. Engage the relevant Subject Matter Experts and other Service Operation personnel so they see the issue through to successful resolution within the agreed SLA escalation matrix. Interface with clients, vendors, market participants, and financial exchanges. Manage formal communications to clients. Generate statistics on issues raised, resolved, time to resolution More ❯
work independently, take ownership and drive solutions for the clients. Must be able to manage multiple, often competing, priorities and client requests effectively within SLA contractual obligations. Experience managing projects, issues, and milestones within the context of the Software Development Life Cycle (SLDC). Technical Background Experience in IT related More ❯
skills with excellent problem-solving ability. Good interpersonal skills and communication. Passionate about delivering zero defect code that meet or exceed the proposed defect SLA and have high sense of accountability for quality and timeliness of one's own deliverables and team deliverables. Highly driven, resourceful and results oriented. Be More ❯
the firm's network infrastructure. Maintain network hardware in an operational condition as mandated by internal and external SLAs. Remediate incidents within defined ServiceLevelAgreement guidelines. Monitor internal and external compliance within the Firm's information security policies and procedures as described in ISMS: identify non-compliant practices and More ❯
to meet business goals and objectives. Manage the day to day LOB IT Systems Service Requests and Incidents using a Service Management tool, ensuring SLA standards are in place and met both internally and externally. This includes working with a wide range of external suppliers and internal stakeholders to troubleshoot More ❯
Salary: £38,000 Role: Data center Engineer Location: Acton, London We re recruiting for Engineers to work within a team carrying out cabling infrastructure and network hardware support at client sites. The work will include all types of patching, break More ❯
