13 of 13 SLA Jobs in Northern Ireland

line troubleshooting and issue resolution Escalate complex issues to technical and development teams where appropriate Keep users updated throughout the support process and ensure SLA adherence Technical Application Support Support and troubleshoot business applications, including Microsoft Power Platform solutions Assist with user administration, environment monitoring, and routine maintenance tasks Support ...

related technologies. Previous experience of working in a Structured Service Desk environment. Microsoft Active Directory. Proven track record in resolving IT issues within SLA deadlines. Office 365 & Azure AD Administration. Some experience of problem analysis and incident resolution. Some knowledge of networking technologies. Full Driving licence and access to your ...

related technologies. Previous experience of working in a Structured Service Desk environment. Microsoft Active Directory. Proven track record in resolving IT issues within SLA deadlines. Office 365 & Azure AD Administration. Some experience of problem analysis and incident resolution. Some knowledge of networking technologies. Full Driving licence and access to your ...

continuously refine governance processes across the programme to ensure service quality, compliance, and transparency. Contract Management Own all aspects of contract governance, including SLA monitoring, contractual adherence, KPI performance, milestone achievement, and change management. Oversee contractual escalations and work with EANI to resolve issues rapidly and constructively. Lead the creation ...

while minimizing service impact. Lifecycle Tracking: Log, manage, and progress incidents and service requests through their full lifecycle, maintaining accurate updates and detailed documentation. SLA Adherence: Work within defined Service Level Agreements (SLAs) to ensure timely resolution and high first-time fix rates. Maintenance & Health Checks: Perform routine network health ...

operational requirements into clear product scope Collaborating with Product Managers and senior stakeholders across the business Supporting product releases and ensuring delivery against internal SLA deadlines Acting as a key point of contact for product related queries and escalations Contributing to the longer term product roadmap and platform evolution What ...

configuration and provisioning systems, including schema design, validation, and versioning. Understanding of RESTful API best practices and event streaming; experience with observability, logging, and SLA/SLO design. Familiarity with feature flag systems, entitlement frameworks, or configuration‐as‐code patterns. Scale and complexity Track record managing platform products that serve ...

Senior Major Incident Manager Office based - Belfast - new command hub (with on-call requirements) Permanent As part of our investment in technology operations, we're establishing the Command Hub in Belfast to strengthen how we ...

Senior Major Incident Manager Office based - Belfast - new command hub (with on-call requirements) Permanent As part of our investment in technology operations, we're establishing the Command Hub in Belfast to strengthen how we ...

A tech-driven financial services company seeks an experienced Senior Product Manager to manage Service Level Agreements (SLAs) across technology products. The role involves defining SLAs and internal objectives, collaborating with multiple teams for successful ...

Fast Company 2021 Best API & Best Trading Technology - presented by Global Fintech Awards ABOUT THIS ROLE We are seeking an experienced Senior Product Manager (SLA Management) to own the end-to-end strategy, governance, and execution of Service Level Agreement (SLA) management across our technology products and platforms. You will ...

balance major incident leadership with BAU service oversight. Excellent written and verbal communication with a customer-first mindset. Strong understanding of ITIL environments and SLA-driven service delivery. High attention to detail and ability to stay calm under pressure. Eligible for Security Clearance (SC minimum; NPPV3 preferred). … Doing Delivery & Customer Experience Act as the primary contact for customer issues, ensuring high-quality, timely communication. Oversee incident and request handling to ensure SLA adherence and clear, accurate updates. Coordinate with field teams and third parties to maintain seamless service delivery. Ensure incident records and customer updates meet professional ...

Apex Fintech Solutions UK Ltd. is seeking a Senior Product Manager in Belfast. The role focuses on managing Service Level Agreement (SLA) strategies across technology products. You will work closely with cross-functional teams to ensure measurable service delivery. The ideal candidate has 5+ years of product management experience ...