11 of 11 SLA Jobs in Northern Ireland

combine people leadership with operational excellence, including: Leading, coaching and developing a high‐performing team of Customer Care Advisors Driving service performance through SLA achievement, ticket management and customer satisfaction Creating a positive, supportive culture where people can develop and perform at their best Managing escalated customer issues and major ...

future growth and remediation, taking into account items such as resources, Hardware and licences to ensure that service offerings are in line with contracted SLA/MSA. Collaborate with other Program Portfolios on dependencies and cross-organisational initiatives, participating in the relevant guild. Ensure that all stakeholders (IT and Business ...

As part of our investment in technology operations, we've established the Command Hub in Belfast to strengthen how we coordinate, govern and continuously improve incident response. We're looking for a highly experienced Senior ...

support for the EDM product, balancing onboarding with ongoing service delivery. You will manage people, customer interactions, support processes, releases, and reporting to ensure SLA conformance and high service levels. Collaborate with Product, Engineering and Sales to align with the product roadmap and drive continual service improvement while supporting account ...

existing POS (Point of Sale) partners and systems. They ensure that customers orders successfully flow through the Olo ecosystem by driving critical SLA’s, uptime and overall performance when it comes to integrations with external partners. This position is perfect for someone who has experience in the POS domain ...

seamless, continuous service delivery by optimizing handovers and communication between on-site Belfast staff and global, follow-the-sun cohorts. Own end-to-end SLA, KPI, and quality targets, diagnosing workflow bottlenecks before they impact client outcomes. Momentum, Resilience & Culture Be an energetic, visible presence on the floor in Belfast ...

ancillary equipment. Your day will include corrective and preventative maintenance. Your primary objective will be to satisfy customer requirements and ensure customer/company SLA and KPI targets and contractual obligations are fully achieved. What will you be responsible for? Identify system faults through electrical testing procedures and with ...

enhance their products and ancillary equipment. This role is crucial for ensuring that customer requirements are met and that we consistently achieve our SLA and KPI targets as well as contractual obligations. Day-to-day of the role: Conduct electrical testing procedures and use software monitoring tools to identify system ...

Belfast to support, maintain and improve products and ancillary equipment. You will perform corrective and preventive maintenance to satisfy customer requirements and meet SLA/KPI targets. You will identify faults, install and commission on-vehicle and on-street equipment, update documentation, liaise with the local team, and ensure health ...

Onboarding Team to Support, including effective handover of configuration knowledge and documentation. Oversee ticket triage and incident management, ensuring issues are handled within SLA and coordinated across Product and Engineering teams. Maintain and evolve support standards, processes, and documentation in line with ITIL best practices. Support the Senior EDM Support … Manager in all aspects of service delivery, including SLA performance, team capacity planning, financial tracking, and customer satisfaction. Coordinate blended support teams across multiple geographies and stakeholders to ensure knowledge sharing and responsive service. Lead on client reporting and regular service reviews with both customers and internal stakeholders. Manage support ...

build automation that removes manual effort from performance tracking and reporting Identify and act on emerging delivery risks – delays, lost-in-transit spikes, SLA slippage – before they hit customer experience Hold partners accountable to SLA targets, building a clear escalation and resolution process for underperformance Support or co-lead cross ...