3 of 3 SLA Jobs in Northern Ireland

working closely with Vendors and Suppliers alike. Responsible for the resolution of Incidents raised against Configuration and Discovery tools, ensuring Incidents are resolved within SLA and Root Cause Analysis is completed and acted on where appropriate. Measure, monitor and report on the quality of the data in the Configuration Management ...

equivalent experience preferred, Windows OS and server support. Experience working with third-party suppliers and managing escalations. Familiarity with ITIL service environments and SLA adherence. High attention to detail and ability to perform under pressure. Excellent communication and customer service skills. Eligible for Security Clearance. Foster respectful, collaborative relationships. Communicate ...

standards, regulations, and internal policies. Support the development and maintenance of security policies, procedures and standards related to security systems design and risk management. SLA/KPI Focus Areas In adherence to current MCMS SLA's Educational Background Bachelor’s Degree (Essential) Relevant fields: Cybersecurity, Information Security, Risk Management, Engineering ...