5 of 5 SLA Jobs in Northern Ireland

engagement. Analytical problem‐solving skills. Continuous‐improvement mindset. How This Role Demonstrates Capita’s Values Customer First, Always – Ensuring timely resolution of incidents within SLA, providing clear executive summaries during P1s, improving processes impacting customer outcomes. Fearless Innovation – Driving continuous improvement, enhancing process documentation. Achieve Together – Leading, mentoring, and coaching ...

shift rota covering 24/7/365. The role involves maintaining and troubleshooting fixed/mobile telecom equipment, managing tickets to SLA standards, updating documentation, and performing risk assessments. Tasks also include DATA Centre, Fibre Fault Finding, street cabinet work, preventative maintenance, site surveys, and reporting. FLM Engineer will ...

mitigation planning into CI/CD and infrastructure‐as‐code pipelines; champion automated remediation over manual processes. Maintain executive‐ready metrics covering exposure, SLA adherence, backlog, exception aging, asset coverage, and patch automation coverage; deliver regular status and risk narratives to Directors and Vice Presidents. Tune risk models, scanning frequency ...

will have the support of a local senior peer group. Your role will include: Service Support, including: Achievement of service levels in line with SLA Configuration fixes and changes Customization fixes and changes (Oracle eBusiness modules) Incident, change and problem handling & management Delivery of WMS components as part of Service ...

each customer's lead contact, making sure delivery stays on track, problems get resolved, and customers always know where they stand. You will own SLA performance, monthly service reporting, service reviews, and the change and problem management process. Your Day-to-Day: The Service Delivery Manager will partner closely with … customer’s ‘go-to’ person. Responsibilities: >KPIs and Evidence (Reported Monthly) You'll be responsible for producing and standing behind the following each month: SLA compliance — % of tickets meeting response and resolution targets, by priority. First response time — Average and % within target, by priority. Resolution time — Average and % within target ...