4 of 4 SLA Jobs in Northern Ireland

multiple different locations and regions and some travel within Europe will be required. Key Accountabilities & Responsibilities: ITSM Queue management and adherence to defined SLA’s for infrastructure incidents and problems - ensuring your tickets are resolved to the end user’s satisfaction. Work across several infrastructure technologies - compute, storage, cloud, remote ...

Belfast office. Key Responsibilities: Oversee shift performance and allocate tasks. Act as an escalation point for major incidents. Monitor network performance and ensure SLA compliance. Drive process improvements and team development. What We’re Looking For: Proven experience leading technical service teams. Strong communication and problem-solving skills. ITIL knowledge ...

mitigation. 3rd party/vendor liaison with respect to technical support, build and maintenance. Meet levels of service in line with published/agreed SLA's. Skills & Experience Required Significant number of years' experience in a specialist architecture/support/delivery role in a medium to large organisation, with ...

/or presenting project CCA portfolio dashboards with metrics & commentary, ensuring strong governance over the data that feeds into the relevant governance forums SLA Management: Develop, maintain, and monitor intra-company SLAs to ensure agreed service standards are met for all outsourced IT services Track performance metrics and produce regular … SLA compliance reports Collaborate with internal stakeholders to review and update the IT service catalogue as business needs evolve Recharge Process Validate cost allocation methodologies and ensure compliance with internal policies Stakeholder Collaboration Act as a liaison between finance, IT, service delivery teams, and other stakeholders Communicate with internal stakeholders ...