6 of 6 SLA Jobs in Edinburgh

communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security, and Health & Safety regulations. Accurately log all incidents and resolutions using the appropriate ITSM tools. Stay ...

tools. 4. Process Improvement & Governance Identify and implement improvements to CBS processes, ensuring scalable and repeatable practices. Contribute to operational governance, supporting quality assurance, SLA adherence, and risk mitigation. 5. Stakeholder Coordination Liaise across internal teams, including Account Managers, Delivery Leads, Finance, and Executive stakeholders. Run regular check ...

sales orders, chasing customers and Senceive teams, escalating enquiries where needed. Coordinating the returns process through all departments. Support Aftersales Commercial Lead with SLA agreements, reports and other administrational tasks. What Makes You An Asset To Our Team A flexible, well organised approach with the ability to react quickly, multi ...

understanding of authentication algorithms ( Milenage ), cryptographic algorithms (3DES, AES, RSA, ECC), and key ceremony processes. Experience with vendor and contract management, including negotiations and SLA enforcement . Hands-on knowledge of network monitoring and diagnostic tools ( Wireshark/PCAP, Netscout , Comprion , QXDM, AT commands ). Solid understanding of 2G/ ...

such as PowerOn, PI, and ODMS. Contribute to technical forums, documentation, and standards development. Fault Analysis Investigate and resolve complex operational application issues. Ensure SLA compliance with internal and external service providers. Skills & Experience We're looking for professionals with hands-on expertise in: GE Vernova PowerOn - highly desirable/ ...

throughput. Success measures (business and generator customers): Separate targets for pipeline quality, win rate, and cycle time in each motion. Predictable forecast accuracy and SLA adherence per motion (handoffs, reviews, approvals). Coaching lift evidenced by improved deal quality and artefacts in both motions. Requirements Must haves Proven experience leading ...