2 of 2 SLA Jobs in Edinburgh

reliability. Support team scaling and rebalancing initiatives, especially around ownership of platform components. Incident Response & Reliability Lead incident response and root cause analysis for outages or performance issues. Maintain SLA commitments and communicate service availability metrics. Cost Optimisation & Vendor Management Monitor and optimise Azure spend across environments. Manage relationships with cloud service providers and ensure contract compliance. Line Management Support More ❯

of customer satisfaction Take responsibility and ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with their agreed Service Level Agreement Candidate Requirements: Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Good level of mechanical/electrical More ❯