25 of 25 SLA Jobs in Edinburgh

Service Desk 1st line team to ensure the call answering KPI’s are maintained. Diagnose and resolve level 2 incidents and aim to meet response and resolution within predetermined SLA’s. Provide onsite and remote desktop and server support. Build rapport with all new and existing clients to develop positive working relationships. Manage, update and close tickets in the call More ❯

be responsible for supporting applications across a wide range of business units within the financial sector. The role requires an individual who strives under pressure and can meet demanding SLA’s and deadlines. Some of the key responsibilities: Issue debugging and Incident management Managing problems and delivering continual improvement Perform data and system analysis Successful management of change into production More ❯

be responsible for supporting applications across a wide range of business units within the financial sector. The role requires an individual who strives under pressure and can meet demanding SLA’s and deadlines. br Some of the key responsibilities: br Issue debugging and Incident management br Managing problems and delivering continual improvement br Perform data and system analysis br Successful More ❯

Providing 1st and 2nd line support for Unit4 ERP system users across the organisation Troubleshooting functional and technical issues, escalating where appropriate Managing and resolving support tickets efficiently within SLA Working closely with Finance, HR, and other departments to support business processes Participating in system upgrades, testing, and patching activities Maintaining system documentation, user guides, and training materials Supporting configuration More ❯

build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements They will also be involved with new customer onboarding … also need the ability to work both on a customer site and as part of a remote team. Responsibilities: Support SDMs in managing the support service to the contracted SLA When required, participate in Service Review Meetings organised by SDMs Participate in Duty Manager rota & perform Incident Manager role on P1 incidents Manage completion and publication of RCAs and ensure More ❯

the support of customer issues using the ITSM tool, phone and email as required. Responsible for assessing and triaging service desk tickets according to issue type, in line with SLA and assigning to resolver groups or individuals in line with process in a timely manner. Identify the minimum dataset for requirements and manage the collation of information and communication with More ❯

alignment and collaboration with third parties for consistent delivery Act as Major Incident cover for the wider Service Operations team, coordinating resolution efforts to ensure timely incident management Monitor SLA and KPI performance of managed service providers related to Problem Management, ensuring compliance and continuous improvement Develop and maintain Problem Management dashboards to provide comprehensive visibility into problem performance across More ❯

Providing 1st and 2nd line support for Unit4 ERP system users across the organization Troubleshooting functional and technical issues, escalating where appropriate Managing and resolving support tickets efficiently within SLA Working closely with Finance, HR, and other departments to support business processes Participating in system upgrades, testing, and patching activities Maintaining system documentation, user guides, and training materials Supporting configuration More ❯

in project and implementation activity to support the service readiness ahead of go live. Respect all agreements between Itineris and the Customer, as set in the Service Level Agreement (SLA) document. Lead knowledge-sharing and training initiatives to strengthen client and internal team capabilities. Take part in project related activities as required. Participate in the outside business hours standby schedule More ❯

Providing 1st and 2nd line support for Unit4 ERP system users across the organization Troubleshooting functional and technical issues, escalating where appropriate Managing and resolving support tickets efficiently within SLA Working closely with Finance, HR, and other departments to support business processes Participating in system upgrades, testing, and patching activities Maintaining system documentation, user guides, and training materials Supporting configuration … Providing 1st and 2nd line support for Unit4 ERP system users across the organization Troubleshooting functional and technical issues, escalating where appropriate Managing and resolving support tickets efficiently within SLA Working closely with Finance, HR, and other departments to support business processes Participating in system upgrades, testing, and patching activities Maintaining system documentation, user guides, and training materials Supporting configuration More ❯

and strategic roadmap for clients. Responsibilities: The Client Relationship Manager is responsible for maintaining clients success and responsible for tasks including: Responsible for problem and incident management ensuring that SLA’s are achieved and client expectations are met (or exceeded). Ensure service transition for clients as services are added or removed. Build lasting relationships with clients. Attend client service More ❯

the risk of reducing our safeguards or affecting our risk appetite. Ensure CDD onboarding processes are delivered consistently, efficiently and effectively, in compliance with regulatory requirements, internal policies and SLA’s. Oversee and manage onboarding escalations and complex cases to ensure appropriate decisions are made while maintaining a high-quality client experience. Lead the multi-site team responsible for CDD … Interested In: Significant experience in Financial Crime, specifically in CDD onboarding, with strong working knowledge of financial crime risks and controls. Experience managing operational delivery teams, including resource planning, SLA management, and performance tracking. Proven ability to improve processes and implement systems that balance efficiency, compliance, and customer satisfaction. Experience working with cross-functional teams, including Product and Technology, to More ❯

strong facilitation, planning and time management. Ability to assess and prioritise multiple incidents based on the customer, business, regulatory, reputational and financial impacts, knowing when to escalate without sacrificing SLA commitments. The ability to communicate the incident status, resolution and impacts to internal and external stakeholders clearly and concisely; including gathering relevant information to communicate to regulators. Facilitate timely communications More ❯

strong facilitation, planning and time management. Ability to assess and prioritise multiple incidents based on the customer, business, regulatory, reputational and financial impacts, knowing when to escalate without sacrificing SLA commitments. The ability to communicate the incident status, resolution and impacts to internal and external stakeholders clearly and concisely; including gathering relevant information to communicate to regulators. Facilitate timely communications More ❯

the risk of reducing our safeguards or affecting our risk appetite. Ensure CDD onboarding processes are delivered consistently, efficiently and effectively, in compliance with regulatory requirements, internal policies and SLA’s. Oversee and manage onboarding escalations and complex cases to ensure appropriate decisions are made while maintaining a high-quality client experience. Lead the multi-site team responsible for CDD … Interested In: Significant experience in Financial Crime, specifically in CDD onboarding, with strong working knowledge of financial crime risks and controls. Experience managing operational delivery teams, including resource planning, SLA management, and performance tracking. Proven ability to improve processes and implement systems that balance efficiency, compliance, and customer satisfaction. Experience working with cross-functional teams, including Product and Technology, to More ❯

The Role Part of the broader Data organization, the Document Collections team is responsible for ensuring that all of our clients fund documentation is collected from various sources within SLA’s and uploaded into Addepar to allow the various Data Ops teams to process these documents. This role’s primary responsibility is to extract documents from various sources and upload More ❯

region. Your visits will be scheduled on a weekly reactive basis, and you will also be required to attend the stores for emergency reactive visits to meet with client SLA's. You will be provided with a specifically designed van to hold and manage your maintenance stock, and you will be required to provide daily reports to head office via More ❯

in the field and improve and influence work processes for the competence area. You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong operational and process knowledge of HR and especially Payroll. Any experience of SuccessFactors is a benefit. What More ❯

Our client is a leading provider in the mobile ECO welfare and lighting sector, with the largest and most modern fleet in the UK, is seeking a Business Development to join its expanding sales team. This opportunity covers the Scotland More ❯

Permanent role Shift patt ern - 12 hour shifts. Four on four off 07:00 – 19:00/19:00 – 07:00. One week in four night shift rota. Plus on call duties. Learn new skills via on the job training More ❯

Share responsibility of group mailboxes specifically wmr.sales@lseg.com and benchmarks@lseg.com to respond effectively to customer inquiries via phone and email within agreed 2 – 4 hour Service Level Agreement (SLA) Support Sales and Account Teams globally to ensure correct licensing put in place Monitor all new client onboarding to ensure delivery set up is completed in a timely manner Understanding More ❯

Stream’s audio streaming platform by designing, maintaining, and optimising our Linux-based infrastructure. This includes modernising systems into a container environment, automating processes to help maintain our 99.995% SLA, and managing high-visibility, production-critical systems. This role offers significant autonomy, with the freedom to innovate within a smaller, tightly knit team, and provides exposure to a wide variety More ❯

improve the Incident & Problem management policies, processes and procedures. Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence Facilitate root cause analysis of problem records using a variety of techniques Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records #J More ❯

Our client is seeking an experienced Field Engineer to join their Scottish team of engineers based around Edinburgh, Scotland. Main Responsibilities SLA-driven EPOS and IT support for hospitality, retail, and healthcare outlets. Diagnosis and rectification of EPoS, networking, and network devices. Project work including AV, digital signage, and customer rollouts. Provide on-site support for EPoS, IT network/ More ❯

Data Centre Engineer, you will be crucial in ensuring the seamless operation of our data centre services. Your responsibilities will include responding to customers within agreed service level agreements (SLA) and delivering intelligent remote hands support for both customers and internal teams. You will deploy customer solutions according to plans from provisioning and project teams, and handle the installation and More ❯