results - Provide mentoring, support and training to 1st, 2nd & 3rd line support staff, ensuring issues are resolved in a timely manner and within designated SLA timescale. - Improving the availability, reliability, stability of all areas and components of the Microsoft infrastructure - Management of Virtual Machines within the Public Cloud - Proactive monitoring More ❯
be preferred. Successful candidates will be involved in the following: Troubleshoot technical issues using available resources Manage service requests and incidents in line with SLA Contribute and improve the Service Desk knowledge resources Identify and suggest improvements to enhance service quality and process efficiency Keep customers updated on the progress More ❯
SC clearance. Successful candidates will be involved in the following: Troubleshoot technical issues using available resources Manage service requests and incidents in line with SLA Contribute and improve the Service Desk knowledge resources Identify and suggest improvements to enhance service quality and process efficiency Keep customers updated on the progress More ❯
Glasgow, Renfrewshire, United Kingdom Hybrid / WFH Options
Hymans Robertson LLP
capacity to members of the team for all service request tickets that relate to cyber security. Ensure the team comply with agreed service desk SLA's. Look to adopt and get more value from our existing Microsoft Licensing Agreement. Work closely with the Security Operating Centre and Networking engineers, to More ❯
conjunction with asset & lifecycle management plan. Drive innovation to ensure best practice in technical compliance disciplines. Ensure remedial activities are conducted in-line with SLA's where needed and continuous improvement is delivered. Manage all services and work closely with the finance team to manage budget targets for Hard Services. More ❯
statutory maintenance of critical M&E assets Complete condition monitoring of critical IT assets Respond to issues in an efficient manner to maintain business SLA’s Complete and document fault finding as part of root cause analysis Provision IT services following an approved workflow Report and track issues via the More ❯
Demand Manager ensures resolver groups, desk operations, and productivity align with budget and plan, collaborates with internal teams to balance supply and demand for SLA compliance, and oversees scaling assumptions to optimise business performance. You'll receive a salary of up to £60,000 , a performance related bonus, and a More ❯
