have some of the following skills: Previous experience within a Service Desk environment , where you’ve been responsible for logging and closing tickets, with an understanding of KPI’s, SLA’s , strong communication skills, strong customer service skills and preferably some Microsoft Office 365 knowledge would be a huge advantage. Successful Service Desk Analyst/1st line IT Support (Cloud More ❯
Employment Type: Permanent
Salary: £24000 - £25000/annum £25k + Skill development & Career Pr
you apply your advanced security operations expertise to lead a team of SOC Analysts while performing advanced investigations and, when required, first-line triage to maintain queue health and SLA compliance. You are responsible for high-quality service delivery through detailed analysis, evidence-led response actions, and operational leadership. In addition to handling escalated alerts, you provide line management, oversee More ❯
you apply your advanced security operations expertise to lead a team of SOC Analysts while performing advanced investigations and, when required, first-line triage to maintain queue health and SLA compliance. You are responsible for high-quality service delivery through detailed analysis, evidence-led response actions, and operational leadership. In addition to handling escalated alerts, you provide line management, oversee More ❯
a market-leading consultancy, with direct impact on client outcomes and business growth. Career-defining projects: Complex, fast-paced programmes with substantial capex, critical MEP, and stringent performance/SLA requirements. Real progression & autonomy: Clear route to broader regional or sector leadership, backed by first-class digital tools and PMO support. What you’ll lead Full lifecycle leadership from strategy More ❯
business areas. The role is primarily Leeds based however you?may be expected to work at our client locations as and when required. The Major Incident Manager will ensure SLA/KPI targets are being achieved and the contracted scope of services are being delivered efficiently within an ITIL framework. The candidate will ensure that highly effective communications and levels … Key Responsibilities Acts as the main escalation point for all Major IT Incidents & take full ownership of facilitating the restoration of service following of Major Incidents within the agreed SLA's in a multi-supplier environment. Setup and distribute Major Incident Communication during the major incident life cycle, until resolution and ensure progress on incidents is continually assessed, making appropriate More ❯
