3 of 3 SLA Jobs in Leeds

raised by MPS colleagues for access to systems, resources and equipment. Ensure that work is completed in line with agreed quality guidelines and that SLA/KPI targets are met Effectively classify and prioritise incidents and escalate to Team Leader where appropriate. The Ideal Candidate We are looking for: Proven ...

supporting live operations (L2 and L3) of a mission-critical service classified as Critical National Infrastructure (CNI). The service operates under strict SLA/SLO requirements, requiring disciplined operational practices, reliable releases and calm incident execution. You will create an operating model where incident triage and coordination are shared … Live service operations (CNI, SLAs, incident/problem/change) Implement and continuously improve incident management: severity model, triage, escalation, communications and restoration within SLA targets. Ensure change is controlled and auditable to a CNI-appropriate standard: risk-based approvals, peer review, evidence capture and safe rollback plans. Drive problem ...

most efficient management methods Defined with assumptions and risks where information does not exist Clearly governed and reported for all stakeholders Aligned to SLA/OLA commitments Ready for handover into BAU support This role is service‐led rather than platform‐led , and is critical to enabling operational continuity, knowledge … Pipeline-specific Actionable by support teams Validated with technical SMEs Support completion and validation of knowledge transfer activities , including shadow run periods. 5. SLA/OLA Alignment & Governance Map existing SLA and OLA commitments to pipeline services. Ensure the BAU service model can realistically meet agreed service levels. Define governance ...