6 of 6 SLA Jobs in Liverpool

resolve support incidents/service requests when received and escalate issues to appropriate teams, whilst ensuring that the BDO IT Client Services team are operating within defined KPI and SLA targets. You will; Provide customer centred support adhering to BDO Quality and service level agreements. Provide call handling, ticket and incident management, escalation and first line investigation and resolution in More ❯

include: Proactive and Reactive Management : Oversee and manage our server and desktop infrastructure, ensuring everything runs seamlessly. Problem Management : Collaborate with specialist areas to tackle issues head-on, ensuring SLA targets are consistently met. Technical Escalation Point : Act as the go-to expert for resolving technical incidents involving servers, networks, telephony, and desktops. Senior IT Support : Provide top-tier IT More ❯

goals. Manage UAT, SIT, DR, and NFT activities , ensuring quality and compliance across all test phases. Coordinate with third-party vendors and offshore delivery teams, ensuring consistency, quality, and SLA adherence. Create and maintain KPI dashboards and executive-level reports , providing visibility into testing progress, quality metrics, and risk. Conduct incident analysis and root cause investigations , implementing preventative measures for More ❯

have the necessary skills to maintain a warm friendly atmosphere. You will be expected to work with a “get the job done” attitude to meet the demands of contractual SLA’s Patient availability may result in different combinations of hours typically between 8am and 8pm on a rota basis. Please note; you will not be working these hours every day. More ❯

have the necessary skills to maintain a warm friendly atmosphere. You will be expected to work with a "get the job done" attitude to meet the demands of contractual SLA's. Patient availability may result in different combinations of hours typically between 8am and 8pm. You will be required to undergo a full DBS check before commencement of employment. Qualifications More ❯

To be a first point of coordination for IT support requests by phone and ticket. To be responsible for providing IT support and timely ticket closures. Responsible for own SLA/KPIs To provide 1 st line support to end users for Microsoft Office Solutions. To provide 1 st line support to end users for hardware issues. Build and deploy … To be a first point of coordination for IT support requests by phone and ticket. To be responsible for providing IT support and timely ticket closures. Responsible for own SLA/KPIs To provide 1 st line support to end users for Microsoft Office Solutions. To provide 1 st line support to end users for hardware issues. Build and deploy More ❯