robust planning in the event of unforeseen events e.g. flu pandemic, fire, floods etc. Delegated budget holder for HR/Education departments and manage SLA contracts To provide advice and guidance to managers at all levels in the organisation on interpretation of legislation and policy and setting precedents for the more »
the role. You must also have demonstrable experience in leading, developing and managing teams to deliver high quality services in an environment with stringent SLA's and payment mechanism. Fostering a positive and collaborative work environment, and ensuring the team's performance meets or exceeds expectations Since 1987, Mitie's more »
and Theft Handlers Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA's, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare Undertaking handler audits of a minimum of 5 file audits more »
3rd line across the companies client base. As well as the day-to-day management of the team you will be responsible for the SLA's and the setting and monitoring of KPI's as well as engaging with customers ensuring that they are getting the service they need and more »
