1 to 25 of 289 SLA Jobs in the UK

support end-user productivity tools ( Office 365, Outlook, Teams ). Service Management Log, manage, and resolve incidents using ServiceNow , following ITIL best practices. Prioritize and escalate issues effectively, ensuring SLA compliance and customer satisfaction. Collaboration & Projects Work alongside infrastructure, applications, and cybersecurity teams to resolve issues and deploy new solutions. Support User Acceptance Testing (UAT) and contribute to system rollouts More ❯

related issues. Tier 3 Resolution of escalated infrastructure, networking, and security incidents (Support from on-call 3rd line specialist teams available) Support end-user hardware and software issues, ensuring SLA targets are met. Maintain accurate documentation of incidents, requests, and fixes in the ITSM systems. Education and Qualifications Azure or M365 advanced certifications (e.g., AZ-305, MS-700). Strong More ❯

software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user More ❯

software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user More ❯

OS, printers, peripherals, MS Office and bespoke applications and user connectivity Work closely with users and other IT support teams to ensure incidents and requests are resolved within agreed SLA’s Assign or escalate issues to the appropriate team/third party for assistance when required We are looking for candidates with previous experience working on an IT Service Desk More ❯

will have full ownership of the calls that you take and will be responsible for prioritising incidents quickly whilst providing high standards of customer service in line with agreed SLA’s. This position is both technical and customer service based and is ideal if you are looking to progress in an IT Support career and have the following: At least More ❯

will have full ownership of the calls that you take and will be responsible for prioritising incidents quickly whilst providing high standards of customer service in line with agreed SLA s. This position is both technical and customer service based and is ideal if you are looking to progress in an IT Support career and have the following: At least More ❯

first point of contact reported via all mediums * Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement * Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues * Alerting Senior Analysts and Managers of reoccurring incidents and potential issues * Keeping More ❯

the Role: To work in a fast-paced pressurised environment. Providing desktop support to our customers, assisting them with software problems via phone or email. Working to set call SLA's targets: meet & improve processes and look to take a proactive attitude. Supporting approx 2500 users at our Canary Wharf premises Continual liaising with counterparts in other regions and with More ❯

service coverage from 8:00am to 6:00pm Ability to undertake shift working including out-of-hours, weekend and Public Holidays as required Desirable Commercially adept at contract/SLA negotiation Driving License/Car Owner Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be More ❯

welcomed. Proactively engage with customers to provide more supportable products, working with the IT Sales Manager. Manage day-to-day interactions with clients, updating them regularly Adherence to Service Level Agreement targets Ensure all customers are up to date with relevant licenses and assets accordingly You will need to demonstrate: A highly customer-centric approach Good analytical and problem-solving More ❯

first point of contact reported via all mediums * Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement * Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues * Alerting Senior Analysts and Managers of reoccurring incidents and potential issues * Keeping More ❯

area of specialism Practical experience working within a support team Desirable Experience working in a fast paced environment Experience with NHS systems and processes Experience working to deadline/SLA's Communication Essential Written and verbal communication skills Administrative and organisational skills Customer focused Team focused Desirable Ability to document procedures/processes Ability to present a range of technical More ❯

resolve support incidents/service requests when received and escalate issues to appropriate teams, whilst ensuring that the BDO IT Client Services team are operating within defined KPI and SLA targets. You will; Provide customer centred support adhering to BDO Quality and service level agreements. Provide call handling, ticket and incident management, escalation and first line investigation and resolution in More ❯

full training and mentoring provided.Benefits: Competitive salary Excellent working environment Progression opportunities Westfield health IT Engineer Responsibilities: Manage technical support queues from triage through to resolution, ensuring compliance with SLA response and resolution times. Troubleshoot, diagnose, and resolve hardware, software, and system-related issues. Act as a key liaison with third parties and government systems to escalate and resolve operational More ❯

by understanding each client's goals, pain points, and success metrics. Handle escalations like a pro and mitigate risks before they become issues. Data-Driven Reporting Monitor and report SLA metrics transparency is key. Create detailed service reports and forecasts to guide strategic planning. Keep documentation airtight and current. Collaboration & Growth Work alongside sales and solution architects to identify service More ❯

for new starters. · Administer, Manage, Support Email Exchange. · Install, upgrade, support, and troubleshoot for printers, mobiles, laptops and any other IT related systems. · Adhere to the strict 15-minute SLA for minor IT issues, via ticketing system. · Keeping records of all ongoing issues tickets. · Regular maintenance and patching of infrastructure, endpoints as well as on servers. · Managing Boardrooms for videoconferencing More ❯

stakeholder management skills - focussed on service excellence and customer success, supported by ITSM reporting and communication practices. A data-driven mindset — comfortable with ITSM toolsets, dashboards, performance metrics, and SLA monitoring. Excellent coaching skills - able to embed a culture of ownership, accountability, and shared success using ITIL service principles. Strong communication skills – a flexible mindset and an agile, practical approach More ❯

stakeholder management skills - focussed on service excellence and customer success, supported by ITSM reporting and communication practices. A data-driven mindset — comfortable with ITSM toolsets, dashboards, performance metrics, and SLA monitoring. Excellent coaching skills - able to embed a culture of ownership, accountability, and shared success using ITIL service principles. Strong communication skills – a flexible mindset and an agile, practical approach More ❯

specifically supporting users remotely Supporting Microsoft operating systems, Microsoft office applications, computer hardware, printers and bespoke applications. A good understanding of using ITSM (ticketing) tools along with working with SLA/KPI targets. Deep knowledge of Microsoft-based operating systems with emphasis on Windows 8/10 and Office 2016. Understanding and experience of Active Directory and supporting bespoke applications. More ❯

first-line IT support in a Service Desk environment within the NHS Supporting a large and varied user base in IT systems. Working in an ITIL service environment. Meeting SLA targets and managing workloads effectively. Delivering high-quality customer service. Educated to A-level, diploma, or equivalent experience. Commitment to continuing professional development. ITIL Foundation Certificate (or equivalent experience). More ❯

at all levels. Represent the Training service, attending at both NUH and external management meetings. Ability to provide account management in order to manage supplier relationships according to agreed SLA's Demonstrates a high level of customer care and the need to deliver customer focused system support services on a 24/7 basis. Ability to manage differing and sometimes More ❯

an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Azure, Exchange/Office 365, Antivirus software etc• Some experience using a Ticketing system/working to SLA’s will be advantageous• Great communication skills (in person and via telephone) - excellent written and spoken English is essential• Personable, with the ability to build rapport with multiple teams of More ❯

V, SRM vSAN, VCF, Tanzu Aria Suite (vRealize) PowerCLI, vRO, Terraform Networking fundamentals Microsoft Azure, SCCM, Intune SQL Server, AD, ADFS Windows Server, Hyper-V Azure AD, Debugging Tools SLA & escalation management Linux RHEL, CentOS, Ubuntu Bash, Python, Ansible Docker, Kubernetes Systemd, YUM/APT CI/CD familiarity Desirable Skills & Growth Potential We know great engineers arent built from More ❯

Join a successful and collaborative TechOps team within the housing sector. Our client excited to be searching for an IT Support Analyst who will play a part in supporting SLA levels and delivering exceptional service across their organisation. About the role You'll be the go-to person for technical assistance and support, helping colleagues and maintaining internal systems. From More ❯