10 of 10 SLA Jobs in Nottingham

enjoys solving complex technical problems and working in a collaborative, onsite team environment.What you’ll doOffering solutions and workarounds to incidents/problems.Working to SLA’s and deadlines.Reviewing services and application delivery.Prioritising and managing several tasks at a single time.Establishing a good working relationship with wider teams and customers alike.Keeping ...

India, and South Africa locations. What you’ll doManage customer’s security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake root cause analysis ...

process and Verdant toolingUnderstands reporting data sourcesProactively manage exceptions and challenges relating to Feature Release deploymentsProduction of Management Information where required (KPI’s/SLA’s)Collaboration with all Evergreen team membersNew Customer/Rotation – 10%Manages on-boarding process and identifies any gaps New customer adoption/acceptance into ...

providing thought leadership and strategic guidance. Contributing to service design improvements, change proposals and roadmap development. Resolving complex and sensitive technical tickets while ensuring SLA and KPI compliance.This role is ideal for someone who understands the broader Modern Workplace ecosystem, including areas such as Endpoint Analytics, Defender vulnerabilities, Intune Remediations ...

providing thought leadership and strategic guidance. Contributing to service design improvements, change proposals and roadmap development. Resolving complex and sensitive technical tickets while ensuring SLA and KPI compliance. This role is ideal for someone who understands the broader Modern Workplace ecosystem, including areas such as Endpoint Analytics, Defender vulnerabilities, Intune ...

those matters. Experience in both Waterfall and Agile delivery methodologies. Key Tasks and Responsibilities Service Delivery Management Lead the delivery of hardware and software SLA's Provide regular project status updates within the organisation (project team and other stakeholders) and to prime contractor/customer. Ensure that all project records ...

positive and can-do attitudeIdentify solutions and preventative measures to improve the customer’s experienceEnsure all cases are progressed in line with Klipboard Rental SLA’s.Team Working: Proactively share knowledge, help during times of leave/absence, and share service improvement opportunities.Be curious to change, evolve and develop in ways ...

desirable.Industry knowledge in Health, Learning, Compliance, Sustainability and/or Renewables is a plus.Configuration and Troubleshooting:Monitor incoming Freshdesk tickets and respond within SLA or according to other guidance lines provided.Investigate and troubleshoot system and configuration issues raised by customers via the Freshdesk ticketing system or impacting customers. Additionally, provide ...

Industry knowledge in Health, Learning, Compliance, Sustainability and/or Renewables is a plus. Configuration and Troubleshooting: Monitor incoming Freshdesk tickets and respond within SLA or according to other guidance lines provided. Investigate and troubleshoot system and configuration issues raised by customers via the Freshdesk ticketing system or impacting customers. ...

rotated basis.What you’ll doBatch Monitoring and ManagementEvent/Alert Monitoring and ManagementIncident Management - respond and resolve incidents to ensure SLA targets are achievedIncrease the First Time Fix rateAdhere to escalation proceduresAssist with technical escalations for other team membersMonitor call queue and follow up with specialist support teams for resolutionAdhere … Management tool suite to monitor progress of all incidentsEnsure accurate completion of all incident recordsTo monitor and update the call management system asAssist with SLA reportingWhat you’ll needTo either have current SC clearance or meet the qualification criteriaHigh level technical skill in iSeries platform plus a good technical working ...