3 of 3 SLA Jobs in Nottingham

track issues from outset to conclusion. Working methodically to respond to, day by day operational needs Adept at avoiding service disruptions and maintaining SLA and information security requirements Escalate any unresolved issues Ideally hold ITIL framework knowledge and qualifications. Have a good understanding of ServiceNow and Office 365 and Active ...

Analytics and Management Information : You will analyse data outputs and work with business functions to identify and deliver continuous improvement. You will ensure client SLA and KPI’s are met in full. Operations Management: You will support and develop operational teams to deliver high quality outcomes as well as operating ...

strategy. The ideal candidate will be proficient in SQL, Salesforce, and Power BI, and will play a key role in monitoring and reporting on SLA/KPIs to ensure the safety and compliance of our housing services. Day-to-day of the role: Collate and analyse statistical data to produce ...