3 of 3 SLA Jobs in Nottingham

driven management. Excellent people leadership skills with a passion for developing and empowering teams. Experience with ITSM tools (e.g., ServiceNow, Jira) and SLA/OLA frameworks. Additional CX or service excellence certifications (e.g., CXPA) are an advantage. Key Competencies Leadership & Coaching: Inspire, develop, and engage cross-country teams. Customer-Centricity ...

project tasks, improvements, and technical assessments in the right quality in a timely fashion. Handle escalated customer support issues, providing solutions aligned with business SLA requirements Design and implement automation scripts and tools to optimize processes. Conduct root cause analysis for major incidents and recommend long-term fixes. Collaborate with ...

patient care as a practising clinician. Leading a team of Team Leads and GP Leads. Overseeing day-to-day service delivery, ensuring clinical safety, SLA adherence, and operational efficiency. Monitoring and reporting on key performance and cost metrics, using these insights to improve service delivery, enhance clinician utilisation, and increase ...