4 of 4 SLA Jobs in Nottingham

week at our offices, so please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk ...

teams. Track progress, chase stakeholders and ensure timely closure of tickets. Analysis & Reporting Produce and maintain core Service Management MI, including: Weekly incident summaries SLA/OLA performance data Trend analysis Volumetrics and user behaviour observations Identify patterns or recurring issues and flag them into Problem Management. Support ongoing CMDB ...

manager to support and provide cover during periods of leave Service Performance & Reporting Support production of weekly/monthly service reporting, including incident summaries, SLA/OLA performance, trends and key risks. Monitor and escalate service performance issues, supporting leadership to make informed decisions. Ensure accurate CMDB and service data ...

Build strong relationships with the customer's IT leadership, acting as their trusted advisor on Azure cloud strategy, roadmaps, and future-state architecture. Oversee SLA/OLA performance for infrastructure and Azure managed services, ensuring KPIs and contractual commitments are met. Support and mentor team members, fostering deep Azure capability ...