4 of 4 SLA Jobs in Nottingham

providing thought leadership and strategic guidance. Contributing to service design improvements, change proposals and roadmap development. Resolving complex and sensitive technical tickets while ensuring SLA and KPI compliance. This role is ideal for someone who understands the broader Modern Workplace ecosystem, including areas such as Endpoint Analytics, Defender vulnerabilities, Intune ...

those matters. Experience in both Waterfall and Agile delivery methodologies. Key Tasks and Responsibilities Service Delivery Management Lead the delivery of hardware and software SLA's Provide regular project status updates within the organisation (project team and other stakeholders) and to prime contractor/customer. Ensure that all project records ...

lineage, data contracts and compliance requirements Working closely with stakeholders to understand data usage, dependencies and impact Ensuring data products meet quality, performance and SLA expectations What Were Looking For Strong experience in data engineering and pipeline development A solid understanding of data modelling, governance and quality frameworks Experience working ...

rotated basis. What youll do Batch Monitoring and Management Event/Alert Monitoring and Management Incident Management - respond and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow … monitor progress of all incidents Ensure accurate completion of all incident records To monitor and update the call management system as Assist with SLA reporting What youll need To either have current SC clearance or meet the qualification criteria High level technical skill in iSeries platform plus a good technical ...