2 of 2 SLA Jobs in Nottingham

supporting the teams success, making a real impact on our customer experience. What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk ...

assisting customers at the ICT Walk-Up Desk in a professional manner. Role 1. Service Desk Assist the Operations team in meeting the defined SLA’s and where these are breached escalate appropriately Maintain and Update the ICT Asset Database, including accurate records on Joiners and Leavers Ensure calls ...