7 of 7 SLA Jobs in Nottinghamshire

strategic contribution: Lead a team of engineers, including 1:1s, PDRs, performance management and development discussions. Allocate work, ensure resource alignment and maintain SLA/KPI compliance. Act as a senior engineer and escalation point for technical queries. Support End User MIs as a technical specialist. Approve high-risk technical ...

investigative approaches and evidence handling Who you are: Proven background within a SOC or equivalent operational security function Demonstrable ownership of incidents within demanding SLA environments Strong working knowledge of SIEM, EDR, and email security platforms Practical experience with Microsoft XDR technologies Ability to create and tune detections using ...

Support disaster recovery and business continuity planning and testing Contribute to audit, compliance, and regulatory activities Manage and challenge third-party suppliers to ensure SLA adherence Promote continuous improvement and operational excellence About You We are looking for a technically strong leader who combines hands-on infrastructure experience with ...

schedule adherence using NICE Workforce Management and escalate when needed. Maintain Service Desk Engineer schedules to ensure operational coverage. Manage WFI rules to maintain SLA performance. Produce intraday, daily, weekly and monthly reporting for leaders and stakeholders. Support the upkeep of our telephony platform, ensuring skills, profiles and channels remain ...

Microlise Business Strategy and any updates to all team members. Monitor team KPIs, take corrective actions where required, and ensure incidents are resolved within SLA with regular updates provided. Ensure all support processes are fully documented, consistently audited, and continuously improved. Deliver clear communication and training to ensure alignment ...

Responsibilities: • Manage Incidents and Requests in line with Process and ITIL best practices. • Ensure Incidents and Requests are responded to within the customers Service Level Agreement • Provide an effective, professional response to Incidents and Requests. • Ensuring a seamless level of customer service and support is offered throughout the customers' support ...

Service Management Account Lead, you will take ownership of end-to-end service delivery for one or more key client accounts. leading performance, driving SLA achievement, and building strong, trusted relationships with stakeholders at every level. Youll be the central point of coordination for all Service Management activity, ensuring every … element of delivery meets contractual obligations and reflects the high standards expected in this role. You will: Ensure SLA performance meets all contractual commitments, taking accountability for monitoring outcomes Provide direction and leadership to delivery resources aligned to your accounts Build effective relationships with internal operations teams to enable seamless ...