25 of 25 SLA Jobs in Reading

Ensuring the successful delivery of IT infrastructure to support IT systems and services. Define, manage, and develop IT infrastructure in cloud and on prem to ensure security, quality, and SLA’s Ensuring that the core capability of the team meet and exceed user expectations. Responsible for working with the projects team, service desk to ensure the smooth transition of new … IT Infrastructure can meet business demands Define, maintain and monitor documentation, delivery standards and working practices across the team Ensure requests are properly managed and delivered in line with SLA's Work with the DevOps team to ensure that Infrastructure standards around, resilience, security, backup and DR are maintained to the highest standards QUALIFICATIONS & EXPERIENCE: Educational Qualifications: Degree qualified in More ❯

F&O or Dynamics AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and More ❯

problem solving, stakeholder communication and reporting. Desirable Experience: Experience designing and measuring process outcomes to improve user experience. Understanding of project management principles and the ITSM lifecycle. Experience with SLA and KPI reporting in large enterprise environments. Desirable Technical Skills & Qualifications: Chartered IT Professional (CITP) status or ITIL Managing Professional certification. Familiarity with budgeting, business proposal development, and project planning. More ❯

Central and West (NHS SCW). The successful applicant will be providing 2nd line support to users of the NHS SCW's IT systems within the Service Level Agreement (SLA) timescales and requirements. You will provide assistance, advice, and fault resolution to users of NHS SCW's IT equipment, systems, and network, and manage your own workload within DDaTs call More ❯

to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and More ❯

applications. Responsible for service delivery, including management and oversight of key data centre initiatives and management activities, development and monitoring of Key Performance Indicators (KPI) to measure performance data, SLA attainment and promised and expected service delivery. Partner with 3rd party data centre providers to deliver stable operations. Manage governance of 3rd party providers. Responsible for strategic projects and programmes … within the data centre environment focusing on ensuring strict compliance to SLA’s and KPI’s. Oversight of budget spend for all data centre related activity. Support strategic DR programs through BCP planning and testing. Support on-prem and cloud based virtual desktop environments. Provides strategic and technical direction to service and project teams. Ensures all infrastructure solutions are aligned More ❯

and all employment tax, government and local filings are being submitted in a timely manner. This includes all year end activities and BIK reporting Supports all customer service channel SLA’s, activities and key contact to ensure regular updates are maintained as it relates to processes, changes and/or announcements to assist in maintaining up-to-date information available More ❯

established IT policies, procedures, and standards, ensuring conformance with information systems, goals, and procedures. Deliver consistent core IT services and a high-quality customer experience by meeting HDI and SLA targets. Ensure compliant and timely ticket queue management according to established processes. Ensure asset compliance using ITAM for PCs, tablets, and mobile phones, adhering to global processes. Provide training to More ❯

components including Microsoft Office, Adobe Reader, and peripheral hardware like printers and scanners. You will contribute to system improvement while ensuring all changes align with Quality of Service and SLA expectations. Your input into process optimisation, testing, and system configuration will be highly valued. Key Responsibilities: • Uplift and enhance the legacy Deployed medical software to align with modern standards. • Develop More ❯

IT infrastructure, ensuring maintenance aligns with industry standards and optimal resource utilization. Establish and maintain system reliability, availability, scalability, and performance through coordinated improvement initiatives, ensuring minimal disruption and SLA compliance. Deploy security protocols, procedures, and guidelines across multiple platforms (including disaster recovery and testing environments) based on validated security principles. Execute security recommendations from internal teams and audits as More ❯

activities that require advanced support beyond the capabilities of 1st Level Operations. 2nd Level Assurance Engineer expertise ensures our services are continuously available and performing to Service Level Agreement (SLA) standards. You will be assigned to work with ticket management and high-level network troubleshooting to resolve service faults efficiently. Key Responsibilities •Perform 2nd Level Operations and Maintenance (O&M … including routers, switches, and firewalls. •Meet or exceed network availability targets and ensure service continuity. •Conduct root cause analysis (RCA) for network system faults. •Prioritize fault resolution to meet SLA/WLA requirements. •Investigate and resolve system/network problems comprehensively. •Coordinate with technical teams to manage emergencies, liaising with stakeholders (MSIP, MSDMs) and Tier2 support/3PP vendors as More ❯

contract level oversight of the activities of business or technical support or operations. Working with delivery teams and dedicated engineering resource to resolve operational issues quickly ensuring that client SLA/KPI’s are achieved. Demonstrate client obsession and work vigorously to earn and keep client trust. Full understanding of Contract SLA and KPI and delivers these whilst ensuring best More ❯

external parties, including all business units and vendors. Strong acumen to understand the business needs and ability to manage services in a very dynamic environment. Knowledge and experience with SLA's, OLA's, and Contracts in insourced or outsourced environments. Knowledge and experience with Agile and Lean process methodology. You'll need to have the ability to work calmly and More ❯

Personality: Customer-centric - able to operate/influence at senior board level Confident with customers and able to manage their expectations commercially Organised, detailed and able to translate contract SLA's and customer requirements into working documentation Flexibility - happy to turn hand to any tasks/do what's needed Big picture thinking - ability to step away from the detail More ❯

in the field and improve and influence work processes for the competence area. You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong operational and process knowledge of HR and especially Payroll. Any experience of SuccessFactors is a benefit. What More ❯

and work OT hours as needed to support site stability. Perform root cause analysis of equipment failures Troubleshoot and report of facility and data sever-level events within internal SLA Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams Provide training and guidance to Engineering Operations Technicians Ensure all safety procedures are adhered More ❯

right data and support in place to drive effective customer campaigns. Guarantee adherence to legal and company regulations. Develop the industrialised/systemised lead management capability, ensuring vendors meets SLA and contractual KPI’s. Develop and maintain relationships with vendors of key process/services e.g competitor invoice usage analysis. Support Three senior leadership in achieving strategic goals and monitor … right data and support in place to drive effective customer campaigns. Guarantee adherence to legal and company regulations. Develop the industrialised/systemised lead management capability, ensuring vendors meets SLA and contractual KPI’s. Develop and maintain relationships with vendors of key process/services e.g competitor invoice usage analysis. Support Three senior leadership in achieving strategic goals and monitor More ❯

at our data center facilities. This role requires technical expertise in handling and maintaining data center infrastructure, ensuring that all tasks are performed within the designated Service Level Agreement (SLA) to minimize downtime and ensure smooth operations. Key Responsibilities: Racking and Staging : Assist with the physical racking and staging of servers, switches, and other hardware within data center racks. Server … which could cause downtime, by securing cables and ensuring proper cable management. Troubleshooting and Resolution : Provide troubleshooting support for hardware and network issues to avoid service disruptions. Compliance with SLA : Ensure that all tasks are completed within the designated 2-hour SLA after ticket creation and acknowledgement. Documentation : Maintain accurate records of all activities, including changes, installations, and troubleshooting actions … at our data centers in the USA and Canada. The projects will require physical handling of server infrastructure and addressing any immediate hardware-related issues within the stipulated SLA. SLA : We expect all tasks to be dispatched and completed within the designated 2-hour SLA after ticket creation/acknowledgement. Note : Only local candidates in the specified locations are eligible More ❯

s) activity running or supervising the agile ceremonies. Execute the delivery plan ensuring committed delivery dates are met. Ensure the right effort is allocated for bug-fixing to meet SLA and maintenance targets. Execute agreed actions aimed to improve quality also through the adoption of standard processes and tools. Collaborate with other department heads to provide technical expertise in support More ❯

Field Service Engineer day-to-day you will be responsible for: Supplying proactive levels of service to our key customers. Ensuring target responses are met in line with customer SLA's. Proactive communications with our service delivery desk and customers alike. To be considered for the role of Field Service Engineer you will need to demonstrate the following skills and More ❯

Job Role: You will manage a set of customer accounts, acting as a first point of contact for your assigned account base to effectively manage all queries within specific SLA periods. This team takes a customer first approach, providing customers with confidence in Westcoast’s ability to deliver a comprehensive service from first stage quoting to query resolution, leading to … internally and externally at all levels Well organised and capable of managing your time and prioritising a busy workload Able to work within tight guidelines and conform to strict SLA’s Experience working in a distribution business would be beneficial, but not essential What’s in It for You? This is a fantastic opportunity to immerse yourself in the IT More ❯

Devices which will involve travel to remote sites. Design, configure and implementation of network solutions. Use of network management tools to investigate, diagnose and resolve network problems within service level agreement tolerances. Ensure all network equipment is fit for purpose, configurations are up to date and running the latest stable firmware. Understanding project technical requirements and producing low level designs More ❯

Devices which will involve travel to remote sites. Design, configure and implementation of network solutions. Use of network management tools to investigate, diagnose and resolve network problems within service level agreement tolerances. Ensure all network equipment is fit for purpose, configurations are up to date and running the latest stable firmware. Understanding project technical requirements and producing low level designs More ❯

root cause analysis for major incidents and implement measures to prevent recurrence. • Plan and oversee DC upgrades and changes, ensuring thorough testing and compliance with change management policies. • Develop SLA’s and processes for service requests such as ‘remote hands’ service or cabling requests. Project Management • Manage and execute network projects, coordinating with cross-functional teams and PMO to deliver … and development experience in a live operational environment. • Extensive real time Incident/Fault management experience in a business-critical environment. • Managing 3rd party suppliers to deliver against stringent SLA’s. • Financial and Budget Management. • Good understanding of Health and Safety, ISO standards, and compliance, BMS, PMS, fire systems. • Knowledge of Datacenters Customer installations, such as racks, HAC, cabling, cross More ❯

Our client is seeking an experienced Field Engineer to join their southern team of engineers based between Swindon and Reading. Main Responsibilities: SLA-driven EPOS and IT support for Hospitality, Retail, and Healthcare outlets. Diagnose and rectify issues with EPoS, networking, and networking devices. Participate in project work including AV, Digital Signage, and Customer Rollouts. Provide on-site support for More ❯