3 of 3 SLA Jobs in Reading

loop automation. The role requires strong program governance, change management, and stakeholder alignment across architecture, operations, and vendor ecosystems, with clear KPIs (MTTR reduction, SLA adherence, cost-to-serve, CX uplift). Key skills: Deep understanding of service assurance, fulfillment, and network operations; hands-on with digital twin frameworks (topology ...

/SOC workflows, and cross domain OSS systems. The ideal candidate brings deep knowledge of fault/performance management, alarm normalization, topology aware correlation, SLA monitoring, and closed loop automation, combined with the ability to translate operational challenges into intuitive, scalable product features that reduce MTTR, improve service reliability ...

clients, helping to ensure that both individual and team SLAs are met Respond to customer calls and tickets daily, resolving them within SLA and keep the customer updated at all times. Escalate business critical issues Represent SolCo professionally at all times, ensuring our customers experience is always a positive … Respond to all assigned customer tickets within SLA, make and receive calls to customers, update the necessary internal CRM/ticket system and supplier systems where necessary Contact suppliers where necessary to escalate issues and update internal system with supplier responses Where necessary, order/provision/configure new services ...