10 of 10 SLA Jobs in Reading

resolving technical issues related to Windows desktop and server-based applications Managing incoming support requests, ensuring all issues are troubleshot and prioritised according to SLA Assisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments Actively tracking application health using performance management tools ...

resolving technical issues related to Windows desktop and server-based applications Managing incoming support requests, ensuring all issues are troubleshot and prioritised according to SLA Assisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments Actively tracking application health using performance management tools ...

GDPR requirements. What We're Looking For Experience delivering 1st and 2nd line IT support , with exposure to 3rd line support, in an SLA-driven technical environment. Strong troubleshooting capability across hardware and software, including Windows 10/11 and Windows Server, macOS, and Ubuntu Linux desktop/server environments ...

GDPR requirements. What We're Looking For Experience delivering 1st and 2nd line IT support , with exposure to 3rd line support, in an SLA-driven technical environment. Strong troubleshooting capability across hardware and software, including Windows 10/11 and Windows Server, macOS, and Ubuntu Linux desktop/server environments ...

doing Coordinating incidents and service requests from logging through to resolution. Active SC Clearance is essential. Managing operational queues, aged tickets, escalations and SLA performance. Acting as the central point of coordination between Service Desk, resolver teams, suppliers and service management leads. Supporting Major Incident, Problem, Change and Service Introduction ...

configuration items (CIs) are accurately mapped within a consistent, scalable hierarchy. Customer Service Management: Architect CSM solutions covering case management, customer engagement, customer workspace, SLA compliance and entitlement configuration. Technical Governance & Design Authority: Chair architecture and design review forums, reviewing and approving High-Level Designs (HLDs) and Low-Level Designs ...

runs without manual reassembly. AI workflows for enrichment, QA, and reporting are in production with clear governance. Routing to sellers and partners holds to SLA, with partner-sourced and partner-influenced pipeline visible end to end. Key Responsibilities Duties: Own the full marketing technology stack end to end: CRM, marketing ...

Impact:** * Help to define the culture, community and growth as we build out the EMEA BDR function* Owning speed-to-lead by hitting defined SLA response times* High standards with CRM Hygiene, follow up and handover* Generate quality sales opportunities through scheduling discovery meetings with target personas and decision makers ...

client is seeking an experienced Field Engineer to join their southern team of engineers based between Swindon and Reading. Main Responsibilities: SLA-driven EPOS and IT support for Hospitality, Retail, and Healthcare outlets. Diagnose and rectify issues with EPoS, networking, and networking devices. Participate in project work including AV, Digital ...

Intune, Power Platform, Dynamics 365, cybersecurity tooling and custom applications. Support customer relationships through service reporting, reviews, governance and escalation activity, helping to track SLA performance, risks, actions, onboarding, transition and service improvements. Coordinate with internal technical teams, customers, partners and vendors to progress high-priority issues and remove blockers. … another multi-customer support environment. ITIL Foundation certification or practical experience of ITIL-aligned service management. Experience with customer-facing service reviews, service reporting, SLA analysis, action tracking, service improvement, onboarding or service transition activities. Relevant Microsoft technical, security or service management certifications. Who are FSP? FSP is a leading ...