15 of 15 SLA Jobs in Reading

Responsibilities Deliver 2nd line internal support and 3rd/4th line support for external clients Manage client tickets from logging through to resolution within SLA parameters Conduct regular service review meetings with customers Analyse, diagnose and resolve complex technical problems Mentor junior staff and share technical knowledge Identify improvement opportunities More ❯

Responsibilities Deliver 2nd line internal support and 3rd/4th line support for external clients Manage client tickets from logging through to resolution within SLA parameters Conduct regular service review meetings with customers Analyse, diagnose and resolve complex technical problems Mentor junior staff and share technical knowledge Identify improvement opportunities More ❯

will be responsible for handling all escalations from the service desk team. You will work collaboratively to ensure incidents and escalations are resolved within SLA, while proactively reviewing incident trends and implementing fixes. 🌳£40-45k 🌳Hybrid - 2 days a week on-site in Reading 🌳Great benefits package Responsibilities: Address More ❯

qualified system issues. Categorizes and documents qualified system issues for the Research and Development Department. Ensures customer requests are acknowledged and resolved within service level agreement times. Keeps customers up to date on cases pending confirmation when applicable. Works closely with various departments to ensure solution resolution and excellent customer More ❯

will be responsible for handling all escalations from the service desk team. You will work collaboratively to ensure incidents and escalations are resolved within SLA, while proactively reviewing incident trends and implementing fixes. Responsibilities: Address escalated technical issues from the 1st line support, providing prompt and effective solutions. Work alongside More ❯

Reader, and peripheral hardware like printers and scanners. You will contribute to system improvement while ensuring all changes align with Quality of Service and SLA expectations. Your input into process optimisation, testing, and system configuration will be highly valued. Key Responsibilities: Uplift and enhance the legacy Deployed medical software to More ❯

Reader, and peripheral hardware like printers and scanners. You will contribute to system improvement while ensuring all changes align with Quality of Service and SLA expectations. Your input into process optimisation, testing, and system configuration will be highly valued. Key Responsibilities: • Uplift and enhance the legacy Deployed medical software to More ❯

Cloud) Prepare for and deliver weekly ticket calls and provide updated ticket lists, liaising directly with clients Adhere to the internal and external support SLA's Escalate client tickets when required Engage with client to deliver real insight & added value through case and ticket management Manage the complete supplier onboarding More ❯

operate/influence at senior board level Confident with customers and able to manage their expectations commercially Organised, detailed and able to translate contract SLA's and customer requirements into working documentation Flexibility - happy to turn hand to any tasks/do what's needed Big picture thinking - ability to More ❯

and end of job reports are fed back to the client in a timely manner meeting the clients expectations and making sure that any SLA agreements are being met. Youll be able to manage risk and ensuring all quality and health & safety requirements are met, work closely with the internal More ❯

units and vendors. Strong acumen to understand the business needs and ability to manage services in a very dynamic environment. Knowledge and experience with SLA's, OLA's, and Contracts in insourced or outsourced environments. Knowledge and experience with Agile and Lean process methodology. You'll need to have the More ❯

and accuracy of information within the system Manage services from outsource partners to achieve business requirements. Holding Partners to account, including periodic reviews, contracts SLA and KPI management along with capacity management and disaster recovery planning Communicating key plans, requirements, solutions, dependencies, risks and issues and ensuring resources to support More ❯

and accuracy of information within the system Manage services from outsource partners to achieve business requirements. Holding Partners to account, including periodic reviews, contracts SLA and KPI management along with capacity management and disaster recovery planning Communicating key plans, requirements, solutions, dependencies, risks and issues and ensuring resources to support More ❯

upgrades and term extensions when requested Investigate order related issues Ensure internal data entry compliance standards are met Ensure proper order assignment while maintaining SLA standards Manage Licence Compliance internal communications NetSuite Account and Order approvals Participate in department initiatives and develop related knowledge: Attend training sessions offered; grow knowledge More ❯

No. Performance Parameter Measure 1. Customer centricity - Timely security breach solutioning to end users, Internal stakeholders & external customers experience 2. Process Adherence - Adherence to SLA's (90-95%), response time and resolution time TAT Mandatory Skills: OT SECURITY. Reinvent your world. We are building a modern Wipro. We are an More ❯