role is primarily responsible for Site Performance (output, quality, efficiency, costs), CM Partner Relationship Management. The primary performance metrics associated with this- role are target daily/weekly output, SLA adherence as an input to AIS Capacity Delivery Reliability (CDR), First Pass Yield and on-time NPI readiness for all rack types enabled within the region. Secondary metrics include staffed More ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom
The Workshop
for continuous improvement. You will have excellent communication skills. Main Duties Provide live telephone support to customers experiencing problems with software products. Log internal and external support calls within SLA bound response times - assign the calls to the relevant support team. Creation of Customer Weekly & Monthly Service Reports. Validate and accurately process customer orders on the CRM/ERP systems … within SLA bound response times. Liaise with the customer to regularly update on progress of orders, enquiries, and any customer concerns that they have - being the voice of the customer for order requirements back into the site. Working closely with the operations planning, product line and engineering teams on order progress, latest products availability etc to gain good knowledge and More ❯
