Barnsley, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Premier Foods
activity is in line with group Enterprise Architecture principles, policies, and guidelines. Your responsibility is to ensure incidents and requests are resolved within agreed SLA's. You will be accountable for driving strong incident and request management, delivering a best-in-class service. Your day-to-day activities will include More ❯
with group sales and the customer delivery teams to support account growth. Drive innovation and value-added activity for our customers. Ensure that operational SLA’s and targets are met to support the delivery of our services. Work with the project team on the transition of new services from project More ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom
Baltic Apprenticeships
an appropriate & efficient manner Ticket management following agreed process Escalate repeat calls, customer dissatisfaction or excessive repeat calls to Senior Management Team Ensure all SLA deadlines are reviewed regularly to reduce breaching across response and resolution SLA's Assist with ticket reviews to improve quality of service Monitoring of the More ❯
