8 of 8 SLA Jobs in South Yorkshire

for support excellence. When a situation needs more expertise, youll hand it over cleanly using our escalation process. Work closely with the broader IT team to maintain a 95% SLA, championing a right first time service philosophy. Work comfortably in a dynamic, fast-paced environment, while staying cool, efficient, and dependable. Prepare laptops, desktops, and mobile devices with precision, ready More ❯

for support excellence. When a situation needs more expertise, youll hand it over cleanly using our escalation process. Work closely with the broader IT team to maintain a 95% SLA, championing a right first time service philosophy. Work comfortably in a dynamic, fast-paced environment, while staying cool, efficient, and dependable. Prepare laptops, desktops, and mobile devices with precision, ready More ❯

and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational teams. Experience contributing to incident and problem management, service reporting, and SLA/OLA management. Ability to communicate technical issues in clear, business-focused language. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham More ❯

Incident Categorisations with associated Service Level Agreements. Be an escalation point for service desk tickets for 3rd line escalations. Accountable for tickets assigned for investigation, resolution, customer communications and SLA escalation Ownership an input to solution designs at all levels (High Level, Low Level and Technical) Creation of test plans to ensure required quality of implementations Creation of deployment plans More ❯

independently and collaboratively.• Strong verbal and written communication skills.• Excellent organizational and administrative abilities.• Proactive, confident, and adaptable. Key Responsibilities: Systems and User Support:• Provide 2nd-line support, ensuring SLA compliance.• Liaise with third-party providers to resolve system issues.• Conduct regional visits to deliver application workshops and support.• Maintain application documentation, monitor performance, and resolve system issues.Training:• Collaborate with More ❯

UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical cases from start to finish, ensuring More ❯

a fast-paced, collaborative environment? What the role has to offer Take ownership of incidents from start to finish, ensuring timely resolution that meets customer satisfaction and aligns with SLA targets, while developing strong problem-solving skills in a dynamic environment Gain hands-on experience with a wide range of IT systems, including Active Directory, Exchange, VMWare, and Microsoft Office … ensure the incidents are fixed to the satisfaction of the customer and in-line with SLAs Responsible for answering all calls and chats to the Service Desk within the SLA response times Raising Service Requests from users either via the phone or online portal Accurately recording all incident details and resolution activity into the Service Desk tool Assisting Problem Management … and up to date where applicable Providing a high level of first-time fix for all incidents Escalating incidents to the next level of management or technical support where SLA timescales are reached Ensuring regular communications updates are provided to the customer until incidents are resolved User account creation in Active Directory and NT Email account management in Exchange Full More ❯

a fast-paced, collaborative environment? What the role has to offer Take ownership of incidents from start to finish, ensuring timely resolution that meets customer satisfaction and aligns with SLA targets, while developing strong problem-solving skills in a dynamic environment Gain hands-on experience with a wide range of IT systems, including Active Directory, Exchange, VMWare, and Microsoft Office … ensure the incidents are fixed to the satisfaction of the customer and in-line with SLAs Responsible for answering all calls and chats to the Service Desk within the SLA response times Raising Service Requests from users either via the phone or online portal Accurately recording all incident details and resolution activity into the Service Desk tool Assisting Problem Management … and up to date where applicable Providing a high level of first-time fix for all incidents Escalating incidents to the next level of management or technical support where SLA timescales are reached Ensuring regular communications updates are provided to the customer until incidents are resolved User account creation in Active Directory and NT Email account management in Exchange Full More ❯