SLA Jobs in South Yorkshire

14 of 14 SLA Jobs in South Yorkshire

3rd Line Technical Support Specialist

Barnsley, South Yorkshire, Yorkshire, United Kingdom
Hybrid / WFH Options
Premier Foods
activity is in line with group Enterprise Architecture principles, policies, and guidelines. Your responsibility is to ensure incidents and requests are resolved within agreed SLA's. You will be accountable for driving strong incident and request management, delivering a best-in-class service. Your day-to-day activities will include More ❯
Employment Type: Work From Home
Posted:

1st Line Support Technician

doncaster, yorkshire and the humber, united kingdom
Hybrid / WFH Options
Premier Group
Start: ASAP Responsibilities: Provide tech support for hardware, software, and peripherals. Log support calls, document outcomes, and update users. Resolve calls promptly and within SLA targets. Redirect/escalate support requests as needed. Offer professional and rapid user support. Liaise with colleagues for continuity. Monitor stock of IT peripherals (monitors More ❯
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1st Line Support Technician

sheffield, south yorkshire, yorkshire and the humber, united kingdom
Hybrid / WFH Options
Premier Group
Start: ASAP Responsibilities: Provide tech support for hardware, software, and peripherals. Log support calls, document outcomes, and update users. Resolve calls promptly and within SLA targets. Redirect/escalate support requests as needed. Offer professional and rapid user support. Liaise with colleagues for continuity. Monitor stock of IT peripherals (monitors More ❯
Posted:

Systems Engineer

doncaster, yorkshire and the humber, united kingdom
Hybrid / WFH Options
Search 5.0
support infrastructure solutions across compute, storage, cloud, and virtualization technologies. Ensure 24/7 availability, performance, and operational health of systems, aligned with internal SLA objectives. Lead lifecycle management, capacity planning, and incident resolution for enterprise infrastructure. Partner with Engineering, Architecture, and Security teams to align infrastructure initiatives with business More ❯
Posted:

Systems Engineer

sheffield, south yorkshire, yorkshire and the humber, united kingdom
Hybrid / WFH Options
Search 5.0
support infrastructure solutions across compute, storage, cloud, and virtualization technologies. Ensure 24/7 availability, performance, and operational health of systems, aligned with internal SLA objectives. Lead lifecycle management, capacity planning, and incident resolution for enterprise infrastructure. Partner with Engineering, Architecture, and Security teams to align infrastructure initiatives with business More ❯
Posted:

Head of Service Operations

Sheffield, England, United Kingdom
Auxilion
with group sales and the customer delivery teams to support account growth. Drive innovation and value-added activity for our customers. Ensure that operational SLA’s and targets are met to support the delivery of our services. Work with the project team on the transition of new services from project More ❯
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Junior Product Manager (Customer Support Focus)

doncaster, yorkshire and the humber, united kingdom
Hybrid / WFH Options
Gitwork
a broader product management role. Responsibilities Respond to customer support inquiries across Discord, Reddit, app stores, and the admin panel (within a 2-hour SLA) Log and track issues using Trello or Jira, escalating urgent bugs or blockers to developers or product managers Document recurring user issues, gather feedback, and More ❯
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Junior Product Manager (Customer Support Focus)

sheffield, south yorkshire, yorkshire and the humber, united kingdom
Hybrid / WFH Options
Gitwork
a broader product management role. Responsibilities Respond to customer support inquiries across Discord, Reddit, app stores, and the admin panel (within a 2-hour SLA) Log and track issues using Trello or Jira, escalating urgent bugs or blockers to developers or product managers Document recurring user issues, gather feedback, and More ❯
Posted:

Technical Service Manager

doncaster, yorkshire and the humber, united kingdom
Hybrid / WFH Options
Redfaire
Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements They will also be … work both on a customer site and as part of a remote team. Responsibilities: Support SDMs in managing the support service to the contracted SLA When required, participate in Service Review Meetings organised by SDMs Participate in Duty Manager rota & perform Incident Manager role on P1 incidents Manage completion and More ❯
Posted:

Technical Service Manager

sheffield, south yorkshire, yorkshire and the humber, united kingdom
Hybrid / WFH Options
Redfaire
Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements They will also be … work both on a customer site and as part of a remote team. Responsibilities: Support SDMs in managing the support service to the contracted SLA When required, participate in Service Review Meetings organised by SDMs Participate in Duty Manager rota & perform Incident Manager role on P1 incidents Manage completion and More ❯
Posted:

Customer Support Engineer

doncaster, yorkshire and the humber, united kingdom
MarkJames Search
Our client, a leading Software Vendor, is currently hiring for a Customer Support Engineer. The primary purpose of the Customer Support Engineer is to deliver responsive and expert support for intelligent automation and low-code software solutions. Responsibilities Respond to More ❯
Posted:

Customer Support Engineer

sheffield, south yorkshire, yorkshire and the humber, united kingdom
MarkJames Search
Our client, a leading Software Vendor, is currently hiring for a Customer Support Engineer. The primary purpose of the Customer Support Engineer is to deliver responsive and expert support for intelligent automation and low-code software solutions. Responsibilities Respond to More ❯
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IT Apprenticeship

Sheffield, South Yorkshire, Yorkshire, United Kingdom
Baltic Apprenticeships
an appropriate & efficient manner Ticket management following agreed process Escalate repeat calls, customer dissatisfaction or excessive repeat calls to Senior Management Team Ensure all SLA deadlines are reviewed regularly to reduce breaching across response and resolution SLA's Assist with ticket reviews to improve quality of service Monitoring of the More ❯
Employment Type: Advanced apprenticeships
Salary: £20,000
Posted:

IT Apprenticeship

Sheffield, England, United Kingdom
Baltic Apprenticeships Careers
an appropriate & efficient manner Ticket management following agreed process Escalate repeat calls, customer dissatisfaction or excessive repeat calls to Senior Management Team Ensure all SLA deadlines are reviewed regularly to reduce breaching across response and resolution SLA's Assist with ticket reviews to improve quality of service Monitoring of the More ❯
Posted:
SLA
South Yorkshire
10th Percentile
£24,525
25th Percentile
£26,813
Median
£31,250
75th Percentile
£42,188
90th Percentile
£48,375