6 of 6 SLA Jobs in South Yorkshire

scripts. What you’ll be doing Responsible for working in a 24x7 Cyber Security Operation Centre (SOC) environment. Responding to security events to SLA and following local operating procedures and play books. Communicating remediation advice to customers in a standardised, understandable and high quality manner. Handling and responding to reactive ...

service delivery for a strategic global customer. Maintain accountability for service performance, stability and customer satisfaction. Lead monthly, quarterly and executive governance reviews. Manage SLA and KPI performance and proactively identify service risks and improvement opportunities. Lead critical incident and escalation management activities. Drive continual service improvement initiatives. Strategic Client ...

Senior Db2 Database Administrator to design, implement, and support database technology within a complex enterprise environment. The role will focus on service quality, SLA improvement, automation, security, high availability, and compliance with established policies and best practices. What you will do: Design and support database technology solutions in line with ...

Line Support team and act as escalation point for networking issues. The role emphasizes service delivery, mentoring engineers, improving processes, and maintaining strong SLA performance. Immediate applications are encouraged. #J-18808-Ljbffr ...

seeking a Senior Db2 Database Administrator to design, implement, and support database technology within a complex enterprise environment. The role focuses on service quality, SLA improvement, automation, security, high availability, and policy compliance. The position requires a hybrid work setup (3 days onsite per week, BPSS clearance) and will involve ...

networking, whilst providing hands-on leadership, coaching and development to your team. Your responsibilities will include: Managing daily Service Desk operations, ticket queues and SLA performance Leading, mentoring and developing 1st and 2nd Line Support Engineers Acting as an escalation point for complex technical and networking issues Monitoring KPIs, identifying … Team Leader, Service Desk Team Leader, IT Support Manager, 1st Line Support, 2nd Line Support, Networking, Microsoft 365, Windows, macOS, Linux, MSP, Incident Management, SLA Management, ITIL, Technical Support, Sheffield #J-18808-Ljbffr ...