3 of 3 SLA Jobs in Southampton

Microsoft Azure DevOps Artifacts, Microsoft Azure DevOps Boards, Negotiation, Problem Solving, Procurement, Risk Management, Secure Software Development Lifecycle, Security by Design, Service Level Agreement (SLA), Simplifying Complex Information, SLA Compliance, SLA Management {+ 7 more ...

assignments, and access modifications across Microsoft tools. Technical Troubleshooting: Remotely diagnosing faults across Windows operating systems, desktop applications, hardware peripherals, and core networking protocols. SLA Compliance: Proactively managing individual queues to ensure all client requests meet target response and resolution times. Maintaining a high level of customer service when responding ...

operational blockages. People and Team Performance Management (KPIs SLAs Training, Motivating, Hiring & Firing) Commercial Sharpness - Deep understanding of core MSP metrics, including engineer utilisation, SLA compliance, gross margin per client, and "quote-to-cash" flow. Education & Certifications (Desirable) Bachelors degree in Business, IT, or related field; ITIL Framework certification, CPIM ...