effectiveness. Ensure that each case that you own is progressing according to the response and resolution targets as specified in our ServiceLevel Agreements (SLA). Assist colleagues in accelerating their cases toward timely resolution. Provide root cause correction, not just symptom relief. Ensure that all facets of the problem More ❯
Southampton, Hampshire, United Kingdom Hybrid / WFH Options
NICE
knowledgeable and enthusiastic about process. How will you make an impact? Understanding the functional and non-functional requirements Evaluating the objectives of the servicelevelagreement Designing the test scripts Identifying parameter for testing Executing performance runs Using consistent metrics for monitoring Identifying bottlenecks, and where they occur Interpreting results More ❯
Southampton, Hampshire, South East, United Kingdom
Hays
key customers Day-to-day liaison and updates with management team Day-to-day liaison and organisational assistance to the engineering team Ensuring that SLA and KPIs are met through effective management of the QFM system Understand, anticipate and deliver customer (internal and external) needs while building effective relationships. Positively More ❯
Your main responsibilities will include (but won't be limited to): Maintain the HR Service Desk, ensuring issues are assigned correctly and resolved within SLA timelines Keep office supplies and food stocked, ensuring everything is well-organised and replenished as needed Support the Talent Acquisition team with onboarding processes and More ❯
