11 of 11 SLA Jobs in Tyne and Wear

line support across IT systems, hardware, and applications. Manage incidents via phone, email, Teams, and our helpdesk system Prioritise and resolve incidents to meet SLA targets, aiming for first-time fixes. Perform controlled live changes in line with change management protocols. Provide technical guidance to users and mentorship to support More ❯

line support across IT systems, hardware, and applications. Manage incidents via phone, email, Teams, and our helpdesk system Prioritise and resolve incidents to meet SLA targets, aiming for first-time fixes. Perform controlled live changes in line with change management protocols. Provide technical guidance to users and mentorship to support More ❯

the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take More ❯

the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take More ❯

Aspire's Core Voice Network. 3CX (On-premise and Cloud Identify trends in technical requirements and implement changes to satisfy customer requirements. Working to SLA's for incidents and requests, prioritising and managing workload effectively, managing several open Incidents and requests whilst following existing procedures and best practices. Liaising with More ❯

looking for someone who can handle escalated support requests, manage client IT systems, and contribute to project work. Whilst ensuring exceptional customer support and SLA obligations are met. Responsibilities: Provide technical support and maintain clients' IT assets and systems. Deliver excellent customer service from issue reporting to resolution. Act independently More ❯

looking for someone who can handle escalated support requests, manage client IT systems, and contribute to project work. Whilst ensuring exceptional customer support and SLA obligations are met. Responsibilities: Provide technical support and maintain clients' IT assets and systems. Deliver excellent customer service from issue reporting to resolution. Act independently More ❯

Processing all timesheet data accurately and on time. Supporting ad hoc external client billing (invoicing) Respond/resolve queries in line with the set SLA’s. Assisting Manager/Senior Contract Admin ad hoc. Calculating/managing payments to Contractors. Onboarding compliance/right-to-work checks. Supporting on projects More ❯

Required Skills MSP Experience. Basic networking. Windows server support. Office 365 administration. Networking Experience as a 2nd line support Engineer. Efficient in meeting all SLA’s (including troubleshooting, maintenance and support). Benefits Free IT Certifications. Clear progression pathway. Life Assurance. Health Insurance. Company Car Scheme More ❯

Communicate with the team and ensure all members are clearly briefed on tasks Proactively resolve potential risks or issues Managing client delivery, reporting and SLA's Work with the Senior leadership team to develop opportunities and relationships across our client portfolio Essential requirements: 3+ years experience in Digital Project Manager More ❯

operational issues related to delivery of services in the live production environments. Responsible for monitoring and reviewing compliance with the current Service Level Agreement (SLA) and contract between the customer and Mandata. Responsible for conducting regular service review meetings with the customer, reporting monthly on the quality of the service More ❯