8 SLA Jobs in Tyne and Wear

Strategy. Experience and knowledge required: Experience as a senior service desk technician, mentoring and advising other members of the team. Experience improving service desk SLA's and efficiencies across the desk Experience of supporting generic software packages Experience of PC and Server support, including Windows Client and Server Operating systems. more »

key people metrics Dealing with adhoc insights requests and queries Collate data and prepare monthly reports Provide general support in line with any set SLA’s Explore opportunities to streamline current processes and develop new ways of working To work to tight deadlines and use initiative to prioritise work and more »

Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information At Version 1, we believe in providing our employees with a comprehensive more »

trends through collaboration with the performance manager including complaints and compliance related issues arising from issues in Delivery Units or with couriers line with SLA's. Ensure a timely response to any requests from the central CX team where you can support on the ground to find a parcel. Conduct more »

technical issues efficiently, keeping customers informed throughout the process. Ensure all incidents are resolved satisfactorily and documented accurately. Prioritize tasks effectively to meet service level agreement targets. Monitor network availability and coordinate actions as needed. Handle service requests with professionalism and efficiency. Requirements: Previous experience in a technical or customer more »

based IT software and hardware Assisting a team of 3 1st Line engineers, training and developing where needed Working incidents, problems, and requests to SLA thresholds, effectively managing your The Person: Experienced in providing First and Second Line IT support Problem solver Travel to customer sites when needed Local to more »

with a proven ability to manage and support a team with high standards, using metrics to drive team performance. Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user more »

Trainee Installation AV Engineer Basic salary dependant on experience £28,000- £32,000 20 days holiday , Travel, Accommodation & Food ( Engineer Credit Card) All tools and transport provided Company Mobile Phone & Laptop Candidates residing in North East or Yorkshire such as more »