3 of 3 SLA Jobs in Newcastle upon Tyne

Wider IM&T Teams Operational Managers Patient Experience/User Experience Leadership External: Third-Party Vendors Skills & Knowledge: Key Performance Measures Ticket resolution time First Contact Resolution Rate (FCRR) SLA compliance Customer Satisfaction Score (CSAT) Analyst utilization Support escalation efficiency Person Specification The ideal candidate will demonstrate adaptability, the ability to manage multiple priorities, and a proactive approach to issue More ❯

a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯