7 of 7 SLA Jobs in Woking

fantastic opportunity to join a dynamic team, troubleshooting complex technical issues and ensuring seamless customer support. Key Responsibilities: Customer Support & Issue Resolution – Investigate and resolve escalated support tickets, meeting SLA targets. Communicate effectively with customers via email, phone, and support portal. Technical Troubleshooting & Analysis – Perform root cause analysis using SQL, application logs, and API integrations to identify and resolve system More ❯

fantastic opportunity to join a dynamic team, troubleshooting complex technical issues and ensuring seamless customer support. Key Responsibilities: Customer Support & Issue Resolution – Investigate and resolve escalated support tickets, meeting SLA targets. Communicate effectively with customers via email, phone, and support portal. Technical Troubleshooting & Analysis – Perform root cause analysis using SQL, application logs, and API integrations to identify and resolve system More ❯

hardware, software, network) or escalate to 2nd/3rd line teams when needed. Develop "quick win" solutions to reduce escalations and improve efficiency. Monitor and manage tickets to ensure SLA compliance. Support general IT activities, including documentation, procurement, and system updates. Work shift patterns (between 8am–6pm) as part of a collaborative team. What We’re Looking For: Basic Windows More ❯

building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Duties: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer. Management of problems to resolution for any network or equipment More ❯

build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements They will also be involved with new customer onboarding … also need the ability to work both on a customer site and as part of a remote team. Responsibilities: Support SDMs in managing the support service to the contracted SLA When required, participate in Service Review Meetings organised by SDMs Participate in Duty Manager rota & perform Incident Manager role on P1 incidents Manage completion and publication of RCAs and ensure More ❯

in project and implementation activity to support the service readiness ahead of go live. Respect all agreements between Itineris and the Customer, as set in the Service Level Agreement (SLA) document. Lead knowledge-sharing and training initiatives to strengthen client and internal team capabilities. Take part in project related activities as required. Participate in the outside business hours standby schedule More ❯

improve the Incident & Problem management policies, processes and procedures. Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence Facilitate root cause analysis of problem records using a variety of techniques Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records #J More ❯