Service Level Agreement (SLA) Jobs in Woking, Surrey

Company Background. IT Lab is a leading technology and managed services provider in the UK, ranked within the top five European and top 50 global managed services suppliers and operates out of offices in London, Manchester and Cape Town and, via its global partners, in 13 countries across the world. The award-winning company provides a range of services including 24/7 support, cloud services, ERP... more ▸

Your Responsibilities. To provide 2nd line technical support, answering support queries via phone, email and ticket allocation. Monitoring the core managed service platform and application layer to identify incidents/problems and resolving proactively. To maintain a high degree of customer service for all support queries and adhere to all service management principles, working to defined SLA's. Maintaining and improving... more ▸