7 of 7 SLA Jobs in Worcestershire

support to our customers and communicate effectively via email, our portal and telephone. Accurately log, track and resolve issues in a timely manner, working within the help desk agreed SLA's. Work with our technical team to address and resolve customer faults and queries with our live software, escalating complex issues where needed. Receive our monitoring alerts and recognise what More ❯

Systems Executives and Administrators. Overseeing the allocation of workloads and manage team capacity, ensuring efficient service delivery of all mandatory tasks and project work is delivered within the set SLA's/agreed deadlines. Developing a positive culture of delivering feedback to Operational Teams. Continuously Improve Processes – Constantly look for ways to improve internal processes to support good client outcomes More ❯

organisation. As Engineering Team leader you will always represent Swisslog in a professional manner. Ensure that all work is carried out to a satisfactory level as per the Service Level Agreement for the customer. Conduct performance management reviews. Coach and mentor your team and be a positive role model. Able to understand teams' strengths and weaknesses. Able to analyse and More ❯

organisation. As Engineering Team leader you will always represent Swisslog in a professional manner. Ensure that all work is carried out to a satisfactory level as per the Service Level Agreement for the customer. Conduct performance management reviews. Coach and mentor your team and be a positive role model. Able to understand teams' strengths and weaknesses. Able to analyse and More ❯

for service improvement. What you’ll do: Own and oversee day-to-day helpdesk operations Lead, support and develop a high-performing team Drive service quality, ticket resolution, and SLA compliance Identify trends and implement continuous improvements Collaborate with internal teams and engage with key clients and vendors Use data and reporting to make decisions, present insights, and build trust More ❯

latest information. Chase subcontractors for ETA's and updates Raise purchase orders upon request Work with Mangers & Clients within your area Follow escalation process ensuring jobs are completed with SLA Salary to be confirmed at interview. This position will be discussed in greater detail at interview stage. The hours available are: Monday to Friday 08.00am to 17.00pm If you think More ❯

primary purpose of this role is to be responsible for the workflow and support of the Service Delivery Manager Major Accounts. This role manages customer services, ensuring adherence to SLA and being the first line support to the Service Coordinators where required. Key Responsibilities: Accountable for ticket management, ensuring allocation and tickets being resolved within SLA and at a high … new customers and engage with the Customer and Services Transition Manager to ensure seamless transition into BAU services Support service SLAs and manage the team accordingly to achieve the SLA alongside service-related tasks Support and engage with the Operational Managers to ensure order queries are resolved and the customers are updated Support the Operational Huddle led by the appropriate More ❯