the technical team to communicate bug fixes and feature requests via ‘Jira’ ensuring that issues are given the appropriate priority level in line with SLA’s Update and create online knowledge base articles to reduce support requests and ensure these are kept updated as new features are added to the more »
a consistent and high level of customer service is achieved. You’ll ensure that planned and reactive maintenance tasks are completed within the agreed SLA timeframes, and providing technical expertise working along side quote team enabling to generate quotations and ensure all correct parts ordered are chargeable and recovered. You more »
Bromsgrove, Worcestershire, West Midlands, United Kingdom
Rednal Recruitment
qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - UK Driving License and eligibility more »
job Working closely with the Service team to ensure the business meets client's requirements Reporting on jobs completed on time in full, ensuring SLA's are adhered to Reviewing any SLA failures, understanding issues that have resulted in down time and ways to eliminate in future. Escalating to senior more »