26 to 33 of 33 SaaS Jobs in Dumfries and Galloway

timezone support coverage on an ad-hoc basis, triaging and resolving customer issues to minimize downtime and meet SLAs. Skills Proven delivery of SaaS implementations and high-quality customer-facing deliverables, with the ability to manage multiple concurrent onboarding engagements independently. Strong customer and stakeholder management, able to lead executive … action approach. Comfortable working within a regional CS team, collaborating across time zones to support shared customer outcomes. Technically astute with strong understanding of SaaS concepts, integrations, and practical troubleshooting. Requirements 5+ years of experience in customer success, professional services, solutions consulting, or a related customer-facing technical role ...

escalated user support, deeper infrastructure work, and continuous improvement. You’ll be the go-to point for complex issues across devices, networks, identity, and SaaS services, helping keep Open Cosmos running smoothly as we grow. You will: Own and resolve escalated issues across Windows, Linux, macOS, iOS/Android, networks … best practice across patching, hardening, device compliance, and access controls. What You’ll bring Strong troubleshooting skills across Windows, Linux, macOS, mobile OS and SaaS platforms. Demonstrable ability in administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching. Comfortable with ITSM/ticketing, change ...

from Finance to HR—to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario. With a … product vision and roadmap. Who You Are You have significant experience in customer success, account management, or a similar role within a software/SaaS company. You have a proven track record of effectively managing a broad range of Corporate and Enterprise accounts, driving customer adoption, satisfaction, renewals, and expansion. ...

Operations. Ema’s customers do not run demos. They replace mission-critical, manual business processes with agentic AI systems that operate across multiple SaaS tools, APIs, and human-in-the-loop workflows. In this world, support is not reactive . Support is production reliability, trust preservation, and system learning . … both customer urgency and engineering quality 7. Required Qualifications 6–9+ years in senior technical support, reliability, or production engineering roles Experience supporting enterprise SaaS platforms in production Strong understanding of: APIs and integrations Distributed systems Logs, traces, and diagnostics Experience handling escalations and incidents Customer-facing experience with senior ...

achieve Operate and evolve our infrastructure to help scale for an ever-growing user base, and support a team developing our increasingly sophisticated SaaS Work closely with developers to ensure our application and infrastructure work in harmony, using your expertise and rigour to make sure changes are rolled out safely … with Terraform Experience in the configuration and running of a CI/CD pipeline Previous experience supporting the operation of a hosted, multi-tenant SaaS product at scale Comfortable giving and receiving constructive feedback to make your work even better Approach your work with pragmatism, prioritising iteration, and delivering value ...

fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter. As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk … revenue operations, sales operations or commercial finance, with at least 3 leading the function • Built or rebuilt a RevOps function at a scaling B2B SaaS business, ideally through a funding round and into multiple countries (Specifically North America, UK, Ireland, Spain, Netherlands) • Owned the forecast and board-level revenue reporting ...

least privilege" as a principle. Access should follow people as they join, move and leave, not depend on someone remembering to remove it. SaaS sprawl We use a lot of software. Some of it is essential. Some probably isn’t. Some have 80 licences and 37 active users. … use. We’d expect real hands-on depth in identity and access, endpoint management and automation, and a working grasp of the rest: SaaS governance, vendor and licence management, audits and certification, incident response and data protection. Beyond that, we’re hiring for principles over product knowledge. You should know ...

owning customer communication and resolution timelines What We're Looking For 4+ years in a technical support, solutions, or implementation role at a B2B SaaS company (pure software -- not hardware, networking, or systems integration) Strong working knowledge of JavaScript, HTML, CSS, and APIs Comfortable using Postman or similar tools … troubleshoot API behavior Experience administering or supporting SaaS platforms Genuine technical curiosity -- self-directed learner who digs into product, reads docs, and builds working knowledge of complex systems Fluent in French (professional, customer-facing level) and English UK-based with the right to work in the UK Flexibility to overlap ...