Senior Renewals Manager
City of London, London, United Kingdom
Digital Realty (UK) Limited
terms. Process Optimization & Reporting Identify and implement process improvements to enhance efficiency and customer experience. Working closely with other regions, standardise tools and practices across the team (e.g., Salesforce, CPQ, DocuSign), ensuring globally consistent customer experience. Own reporting on team performance, renewal outcomes (Quarterly market review, budgeting future churn), and strategic insights. Lead initiatives to reduce churn and … in Commercial Operations, Renewals, or Account Management, ideally in the data center or other relevant industry. Strong understanding of contract lifecycle management and negotiations Proficient in Salesforce CRM, CPQ tools, Microsoft Excel. Experience in managing remote or international teams. Fluency in English language, both written and spoken. Further European languages beneficial. More ❯
Employment Type: Permanent
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