Solutions Architect
- Hiring Organisation
- Miratech Group
- Location
- London, United Kingdom
- Salary
- £ 80 K
within the CX space (CRM, speech analytics, omni-channel CX). The purpose of the role is to lead the design and architecture of cloud-based CCaaS ecosystems that transform customer experiences. To enable clients to achieve operational excellence and business value by integrating intelligent, scalable contact center solutions … that clearly articulate the benefits and technical approach.Analyze complex business requirements and design comprehensive technical architectures that integrate CCaaS solutions with CRM systems (e.g., Salesforce, Service Cloud), AI/analytics tools, WFM, and other customer experience technologies.Create detailed project estimates, including costs, timelines, and resource needs ...