2 of 2 Salesforce Support Jobs

airport and travel services sector, connecting millions of users to lounges, dining, and travel-related benefits worldwide. As the business continues to grow, we are looking for a Technical Support Engineer with an infrastructure background and Salesforce administration experience to join our dynamic team and ensure robust technical support across global operations. What you'll do: Act … as the bridge between the development team and clients/account managers Provide mid-level system administration for Salesforce (especially Marketing Cloud) Use bilingual skills (English & Mandarin) to communicate with both clients and the development team Handle 24/7 support calls/emails for incidents or system outages Prepare incident reports and provide status updates to stakeholders … Review monitoring system error logs and identify root causes Create and manage incident tickets in JIRA/Zendesk Create standard support documents in English Apply urgent fixes following standard procedures, with DevOps support Filter out non-critical issues that can wait until the next day What you'll bring: 2+ years of experience in 24/7 technical More ❯

invest in technology to deliver outstanding service to our clients and candidates. About the Role As Prospero Group continues to grow, we are embarking on an exciting migration to Salesforce as our core CRM platform. We're looking for a proactive and detail-oriented Salesforce Specialist to help facilitate this implementation and ensure the system delivers maximum value … across the business. You'll play a key role in configuring workflows, creating reports, and training end users to make Salesforce an efficient, user-friendly, and scalable tool for our teams. Key Responsibilities Manage general system administration within Salesforce. Create and maintain workflows for both the front end and back end. Develop custom reports and dashboards tailored to business … Collaborate with internal stakeholders to ensure smooth data migration and system adoption. Work closely with technical and non-technical teams to implement process improvements. Must-Haves Proven experience with Salesforce administration (1-2 years preferred). Experience managing user accounts, profiles, roles, and permissions. Strong understanding of workflow management and report creation . Skilled in customisation and configuration (objects More ❯