Customer Technical Support Associate (Service Calls, Installs and Removals)
- Hiring Organisation
- Lightfoot
- Location
- Exeter, Devon, South West, United Kingdom
- Employment Type
- Permanent, Work From Home
portal management, fleet setup changes and support administration, acting as a key contact for each account. SIRs Communicate proactively and reactively with customers using Salesforce, telephone and email, managing enquiries relating to service calls, installations and removals. Support installations and removals through Lightfoots Customer Self Serve Booking Calendar, helping customers … house fitting resources and external Fitting Partners where needed. Communicate clearly with engineers and fitting resources around on site visits, recording relevant interactions in Salesforce and updating the Lightfoot portal as required. Collaborate with colleagues through approved internal communication and workflow platforms to resolve customer issues efficiently. Complete required SIRs ...