Service Engineer
- Hiring Organisation
- Lorien
- Location
- London Area, United Kingdom
Live Services Support Engineer – Identity & Access Management (IdAM) Cheltenham or London – 5 days per week on-site Contract – Inside IR35 Security Clearance Enhanced Developed Vetting (eDV) – UK Nationals only Role Overview The Identity and Access Management (IdAM) function provides critical identity, authentication, and access technologies across a diverse … Provide 2nd/3rd line support for IdAM services via a formal ticketing system. Perform daily health checks to ensure availability, performance, and security of services. Diagnose, troubleshoot, and resolve incidents in line with prioritised SLAs . Respond to customer enquiries in a professional and timely manner. Proactive ...