Job Title: SeniorITSupport Engineer Location: Chorley Salary: £30,000 - £35,000 We have an exciting opportunity for a SeniorITSupport Engineer/3rd Line Support Engineer to join a growing, friendly and dynamic support team providing remote support to Businesses across the UK. The Role of SeniorITSupport Engineer Providing 2nd/3rd line technical support across our customer base via phone or email. Record and update all incidents and problems thoroughly through the company's ITSM system Take ownership of all … support tickets whilst adhering to first response and fix SLAs as part of the support procedure Communicate effectively to ensure swift resolution at both technical and end user level Maintain elevated levels of customer service for all support queries. Maintain accurate resolution documentation in our knowledge base More ❯
SeniorITSupport Specialist Apply locations Manchester Time type: Full time Posted on: Posted 30+ Days Ago Job requisition id: JR100951 We are a crowdfunded company with a dedicated community of backers aiming to create the "Best Damn Space Sim Ever". We value diverse talent and … strive to build an exceptional team. We are seeking a SeniorITSupport Specialist at Cloud Imperium Games to support our global workforce. You will be the frontline for hardware, software, and app-related issues, ensuring an excellent employee experience through calls, emails, and chats. We … Squadron 42. Join us as we push boundaries and make gaming history. For more about life at CIG, watch this - . Responsibilities Develop generalist ITsupport and troubleshooting skills across hardware, software, infrastructure, and networks. Provide advanced technical assistance and mentorship to junior support staff. Diagnose and More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Destination Sport
Destination Sport SeniorITSupport Engineer This is a hybrid role based in our Manchester office, you must live within a commutable distance. Occasional domestic/internationaltravelto remote offices Welcome to Destination Sport Group where we set the global standard in sports travel, offering a uniquely holistic … succeed. We are proud to have 7 market leading sports travel companies in our group, helping millions of customers to enjoy sport. Our new SeniorITSupport Engineer will be responsible forensuring the reliable running of the IT systems throughout Destination Sport Group through both proactive … and reactive action to Infrastructure, Security & Technical Project Delivery for both the internal IT team and wider Business Stakeholders. This is a varied & hands on role, as our newSeniorIT Support Engineeryou will: Work with our 7 sport companies within Destination Sport Group to ensure our IT Systems More ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom
Independent Forgings and Alloys
Due to our continued growth and investment, we are looking to add to our IT team with an experienced SeniorITSupport Technician. Main Purpose of the Role Working as part of our IT team on a range continuous improvement projects across site that require … IT advice and support. The job holder will be responsible for the ITsupport of personnel using remote access and face to face, as well as setting up and maintaining IT access for all users. Main duties include Troubleshoot Hardware and Software: Diagnose and resolve technical … user account creation, password resets, and access permissions in Active Directory and other systems. Incident Logging and Tracking: Accurately record, track, and update all support tickets in the IT service management system, following ITIL best practices. Network Troubleshooting: Diagnose and resolve network connectivity issues, including Wi-Fi and More ❯
