19 of 19 Senior Support Analyst Jobs

Desktop Support Lead/Senior 2nd Line Support Analyst A fantastic opportunity has arisen for a Desktop Support Lead/Senior 2nd Line Support Analyst to join our leading legal client on a permanent basis. Desktop Support Lead/Senior 2nd Line Support Analyst Responsibilities and Duties: • Using … high levels of incident ownership through the incident lifecycle to satisfactory customer resolution. • Responsible for working as part of a team to provide a highly-mobile and high quality support service to the UK offices by resolving incidents/requests in a timely fashion remotely or in person. • To take ownership of issues by carrying out problem analysis to … implement temporary or permanent fixes with the aim of restoring service as soon as possible. • Provide support at events and meetings in line with the business requirements. • Ensure that desktop security configurations and practices are implemented and maintained in line with the company’s policies and procedures. • Assist with the cover or overflow of Service Desk calls, ensuring they More ❯

Senior Technology Support Analyst Top-tier US law firm is seeking to hire a hands-on Technical Support Analyst with a strong technical background to oversee and coordinate first and second-line IT support to the firm’s London office, housed in stunning state of the art offices near Liverpool Street. Salary to … + office based (Monday-Friday) £400 annual gym membership contribution Neurodiversity support packages Confidential wellbeing, legal guidance, and financial support benefits Key Responsibilities of the Senior Technology Support Analyst: Serve as the senior technical support resource for the London office, providing on-site first and second-line support. Act as escalation point for … when they are away from the office. Maintain and update the hardware inventory for the London office. Build, configure, and deploy firm-standard laptops in accordance with established procedures. Support mobile devices (iPhones, Androids, iPads) under the firm’s Intune management system. Provide support for audio-visual systems, including laptop/projector setups, videoconferencing, teleconferencing, and display screens. More ❯

Senior Operations Support IT Analyst needs 5-8 years in Salesforce administration and support with MuleSoft integration experience Senior Operations Support Analyst requires: ISELIN NJ: Charlotte, NC o Strong Salesforce administration proficiency (security model, data management, customization) o Working knowledge of MuleSoft Anypoint Platform and API management o Experience with SOQL, Data Loader … certification (ADM 201) o Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer o Experience with Einstein Analytics, Agile/Scrum, and DevOps practices o Occasional after-hours support for critical issues and release deployments; schedule flexibility required based on business needs. o Senior Operations Support Analyst duties: o Serve as primary contact for complex … objects, fields, and validation rules; conduct system audits and optimize performance o Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems o Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards o Partner with business users and development teams; translate technical concepts More ❯

Senior Infrastructure Support Analyst Location: London | Hybrid: 3 days | Permanent Salary: Competitive with excellent bonus and benefits McCabe & Barton are partnering with a leading financial services client in London who is seeking a Senior Infrastructure Support Analyst to join their talented team. Role Overview Provide expert-level infrastructure and technical support with a … strong focus on VIP client services, whilst managing cloud operations, Microsoft 365 administration, and ensuring exceptional service delivery for executive and high-priority users. Key Characteristics VIP & Executive Support Excellence: Proven experience providing white-glove support to C-suite executives, board members, and high-priority clients with exceptional customer service skills. Ability to handle sensitive situations with discretion … manage expectations under pressure, respond rapidly to urgent requests, and maintain composure during high-stakes technical issues whilst ensuring minimal disruption to business-critical activities. Advanced Desktop & End-User Support: Extensive experience in Level 2/3 support across Windows 10/11, iOS, and enterprise applications with emphasis on productivity tools. Expert troubleshooting of VIP workstations, laptops More ❯

Senior Infrastructure Support Analyst Location: London | Hybrid: 3 days | Permanent Salary: Competitive with excellent bonus and benefits McCabe & Barton are partnering with a leading financial services client in London who is seeking a Senior Infrastructure Support Analyst to join their talented team. Role Overview Provide expert-level infrastructure and technical support with a … strong focus on VIP client services, whilst managing cloud operations, Microsoft 365 administration, and ensuring exceptional service delivery for executive and high-priority users. Key Characteristics VIP & Executive Support Excellence: Proven experience providing white-glove support to C-suite executives, board members, and high-priority clients with exceptional customer service skills. Ability to handle sensitive situations with discretion … manage expectations under pressure, respond rapidly to urgent requests, and maintain composure during high-stakes technical issues whilst ensuring minimal disruption to business-critical activities. Advanced Desktop & End-User Support: Extensive experience in Level 2/3 support across Windows 10/11, iOS, and enterprise applications with emphasis on productivity tools. Expert troubleshooting of VIP workstations, laptops More ❯

Senior Support IT Analyst 6 Months contract £140 a day inside IR35 Role is based in Newcastle - 5 days a week A top consultancy firm is looking for an experienced IT Support Specialist to their team on contract basis. You will join a small dynamic team focusing on delivering IT Support to end users. As … an IT Support Specialist you will play a pivotal role in the organisation and be the main point of contact for all IT needs. You will need to demonstrate a vast understanding of hands-on experience working in a busy IT environment supporting Mac/windows users. Essential Skills Hands on experience working in a busy environment moving equipment … Cable management PC and Mac Support Managing IT Assets Onboarding new users Troubleshooting mac devices Prior experience of working in busy IT environment 6 months contract | £140 a day inside IR35 |Role is based in Newcastle - 5 days a week If you thrive in a fast paced environment and love supporting IT needs then this is the perfect opportunity More ❯

Senior Application Support Engineer UK (Hybrid/Remote) To £45,000 + benefits Are you an experienced software support professional who enjoys solving complex SaaS and API-related challenges? We’re looking for a Senior Application Support Engineer to join our growing product and development team. In this role, you’ll be the go-to … high-quality fixes are delivered through collaboration with developers and internal teams. You’ll combine strong technical knowledge with excellent communication skills, supporting customers directly while helping to refine support processes and documentation. What you’ll do Act as the escalation point for complex SaaS and cloud-related support issues. Perform in-depth root cause analysis and replicate … issues to support the development team. Work directly with customers to resolve advanced technical queries. Support and guide 1st and 2nd line teams on unresolved or high-priority cases. Document known issues, fixes, and contribute to an evolving internal knowledge base. Identify trends and systemic issues to help improve overall product stability. Collaborate with internal teams to continuously More ❯

dynamic and expanding company. Location This is a hybrid role, offering the flexibility to work from home with office attendance 3 days a week, travel to customer sites for support purposes could be required on occasion. Candidates must be within a commutable distance to the office in or close to the NN7 postcode. Hours Standard working hours of 37.5 … hours per week Support cover currently works on a shift-based system providing cover between 7am and 7pm. A shift rota is in place for out of hours cover which rotates between the team. Out of hours upgrades, changes and patching are required based on customer requirements, this is then reflected in the working pattern of the team. Role … Summary As a Senior Network Support Analyst, you will provide advanced technical support for network and firewall-related issues, acting as a key point of contact for customers needing assistance. You will be responsible for resolving incidents and service requests efficiently while ensuring a high standard of customer service. This role will see you troubleshooting network More ❯

dynamic and expanding company. Location This is a hybrid role, offering the flexibility to work from home with office attendance 3 days a week, travel to customer sites for support purposes could be required on occasion. Candidates must be within a commutable distance to the office in or close to the NN7 postcode. Hours Standard working hours of 37.5 … hours per week Support cover currently works on a shift-based system providing cover between 7am and 7pm. A shift rota is in place for out of hours cover which rotates between the team. Out of hours upgrades, changes and patching are required based on customer requirements, this is then reflected in the working pattern of the team. Role … Summary As a Senior Network Support Analyst, you will provide advanced technical support for network and firewall-related issues, acting as a key point of contact for customers needing assistance. You will be responsible for resolving incidents and service requests efficiently while ensuring a high standard of customer service. This role will see you troubleshooting network More ❯

that continues to expand its trading activities, as we are determined to develop the next generation of world class Elite traders. Job Summary: We are looking for an enthusiastic Senior IT Support Analyst to join our headquarters in London. You will primarily be working on desktop support and providing assistance to both in-house and remote … preferable, we are open to candidates with a solid understanding of technology and a willingness to develop their skills. Key Responsibilities: Provide immediate 1st/2nd & 3rd line IT support to traders and staff, resolving technical issues quickly and efficiently Install, configure, and maintain hardware, operating systems, and applications Monitor and maintain desktops, laptops, and network systems Troubleshoot application … system, and network issues and resolve hardware/software faults Produce clear procedural documentation and incident reports Support the rollout of new applications or hardware Manage user accounts, profiles, and access permissions Test and evaluate new technologies to enhance trading performance and reliability Provide leading support for the IT team Requirements for the role: Minimum 4 years of More ❯

that continues to expand its trading activities, as we are determined to develop the next generation of world class Elite traders. Job Summary: We are looking for an enthusiastic Senior IT Support Analyst to join our headquarters in London. You will primarily be working on desktop support and providing assistance to both in-house and remote … preferable, we are open to candidates with a solid understanding of technology and a willingness to develop their skills. Key Responsibilities: Provide immediate 1st/2nd & 3rd line IT support to traders and staff, resolving technical issues quickly and efficiently Install, configure, and maintain hardware, operating systems, and applications Monitor and maintain desktops, laptops, and network systems Troubleshoot application … system, and network issues and resolve hardware/software faults Produce clear procedural documentation and incident reports Support the rollout of new applications or hardware Manage user accounts, profiles, and access permissions Test and evaluate new technologies to enhance trading performance and reliability Provide leading support for the IT team Requirements for the role: Minimum 4 years of More ❯

Position Summary The Senior Analyst is responsible for collaborating with technical teams and software vendors to design and configure software applications within the Enterprise Performance Management (EPM) module. This role supports both internal and external stakeholders and requires a strong understanding of healthcare compliance and business processes. Essential Functions Demonstrate working knowledge of the Enterprise Performance Management module. … Manage complex issues and collaborate with team members to resolve support tickets. Design and configure software applications in partnership with technical teams or vendors. Collaborate with business stakeholders to understand processes, goals, and challenges. Develop and execute test plans to validate functional requirements. Provide training and support to end-users on application functionality. Work with IT teams to … multiplication, division, rates, ratios, percentages, and graph interpretation. Computer Skills: Frequent use of email, word processing, spreadsheets, databases, and presentations. Ability to incorporate both simple and complex functions to support business objectives. Communication: Regular use of moderately complex oral and written communication. Ability to train others, interact with stakeholders, and present to management. Capable of resolving delicate situations and More ❯

We are currently recruiting on behalf of a highly regarded US law firm, to assist them in their search for a new Senior Technology Support Analyst. This is a new role in their London office, to work as part of their highly collaborative team, whereby the successful applicant will be responsible for covering both first and second-line … IT support for the whole office, resolving IT issues, and documenting all activities. Responsibilities will include: Providing first- and second- line technical support to the London office. Acting as an escalation point for technical issues. Assisting the IT Manager with workload, ticketing, and the resolution of hardware and software issues. Supporting regional offices and providing off-hours support … Delivering end-of-shift reports. Managing and ensuring loaner equipment is timely available. Ensuring firm-standard laptops and mobile devices are in line with procedures. Providing user training and support for audio-visual systems and queries. Ensuring remote access and multi-factor authentication is supported. Installing and maintaining hardware and software. Mentoring the existing Technology Support Analyst. The More ❯

leading financial services client in London is seeking a talented SeniorInfrastructureSupportAnalyst to join their team. Please see below for key details. Role Overview: Provide expert-level infrastructure and technical support with a strong focus on VIP client services, whilst managing cloud operations, Microsoft 365 administration, and ensuring exceptional service delivery for executive and high-priority users. Key Characteristics: VIP … Executive Support Excellence - Proven experience providing white-glove support to C-suite executives, board members, and high-priority clients with exceptional customer service skills. Ability to handle sensitive situations with discretion, manage expectations under pressure, respond rapidly to urgent requests, and maintain composure during high-stakes technical issues whilst ensuring minimal disruption to business-critical activities. Advanced Desktop … End-User Support - Extensive experience in Level 2/3 support across Windows 10/11, iOS, and enterprise applications with emphasis on productivity tools. Expert troubleshooting of VIP workstations, laptops, mobile devices, home office setups, and audio-visual equipment including video conferencing systems, ensuring seamless remote and hybrid working experiences. Microsoft 365 Administration - Proficient in managing Exchange More ❯

Summary We re looking for a Senior Collaboration expert with superior skills and a passion for using technology to connect and empower people worldwide. Reporting to the Manager of Collaboration Infrastructure, you ll be responsible for supporting an On-Premises Exchange migration to an Exchange Online Environment. The ideal candidate will have a keen sense for industry trends and … Microsoft Office 365 tenant solutions including but not limited to Exchange, SharePoint, Office 365, and OneDrive. The operational responsibilities includes systems configuration and documentation, software installation and upgrades, technical support and troubleshooting, hardware builds and standards definition, new feature implementation, and system performance measurement and tuning. Roles & Responsibilities • 10+ years of experience with Messaging Administration • 5+ years of Microsoft … conferencing solutions (Zoom, Teams, S4B) • 3+ years using automation tools such as Microsoft PowerShell • Slack, Trello, Kiteworks/Accellion experience a plus • Proven troubleshooting skills (escalation and Tier 3 support) and ability to understand complex relationships between components of multi-tiered and distributed mail systems. • Proficiency with troubleshooting Collaboration problems that flow through load balancers such as BigIP F5 More ❯

discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. ? ABOUT THIS OPPORTUNITY We are looking for a Senior Oracle Technical Support & Configuration Analyst for our central Oracle service delivery team. In this key role, you will lead on providing expert-level technical administration and configuration … practical Oracle configuration changes and ensure alignment with global system design and business processes. Maintain a central configuration log and version history, ensuring full traceability of system changes. Technical Support & Troubleshooting Act as a 2nd/3rd line technical escalation point for complex system issues raised by users or support colleagues. Analyse root causes using tools like SQL … of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities More ❯

to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role We’re looking … for an IT Senior Business Analyst (Finance) to join our Booker IT team in a brand-new role. You’ll be working closely with our Finance teams to support changes, make sure we’re compliant, and help deliver the systems they need. Day to day, you’ll be supporting Finance colleagues, helping resolve issues that pop up … wholesale business and how different functions interact. Good people management, with proven ability to effectively work with other internal and external teams. Service management skills with experience of successful support provision and project leading. Consistent delivery of results. About The Company Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and More ❯

leading financial services client in London is seeking a talented SeniorInfrastructureSupportAnalyst to join their team. Please see below for key details. Role Overview: Provide expert-level infrastructure and technical support with a strong focus on VIP client services, whilst managing cloud operations, Microsoft 365 administration, an click apply for full job details More ❯

Key Responsibilities Primary Focus: Configure, maintain, and optimize Oracle Fusion Cloud Scheduling Modules . Serve as the subject matter expert for scheduling functionality within Oracle Fusion Cloud. Application Support & Development: Collaborate with technical teams and software vendors to design and configure software applications. Develop and execute test plans to validate functional requirements. Provide training and support to end … across systems. Qualifications Education: Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or related field (Master's preferred). Experience: Minimum 5 years of experience in application support or systems analysis. Proven experience in a shared services environment . Strong background in Oracle Fusion Cloud , especially scheduling modules. Certifications: Oracle Certification preferred. Skills & Competencies Technical Skills: Advanced More ❯