12 of 12 Senior Support Engineer Jobs in the Midlands

Engineers Escalate Problems. Others Own Them.When the easy fixes have been exhausted, who does the team turn to We're looking for an experienced Senior 3rd Line Engineer who enjoys solving the technical problems others can't. Someone who combines strong Microsoft infrastructure expertise with sound judgement, clear … helping resolve complex customer issues, supporting the wider engineering team and ensuring our customers receive an exceptional managed service.If you're an experienced MSP engineer who enjoys variety, autonomy and making a real technical impact, we'd love to hear from you.The Role at a GlanceSenior 3rd Line Engineer ...

Senior 3rd Line Support Engineer Solihull (Hybrid - 4/3 days onsite) The Role We're looking for an experienced Senior 3rd Line Support Engineer to join a high-performing technical team based in Solihull. This is a true 3rd line position , where … investigation, root cause analysis, and delivering long-term solutions -not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you'll support a wide variety of technologies while also contributing to continuous improvement and mentoring junior engineers. What You'll Be Doing Acting as the technical ...

Senior Network Support EngineerAs a Senior Network Support Engineer, you are responsible for providing advanced 3rd line network support, technical escalation, and engineering capability across customer environments within the managed services estate.Operating within a structured Network Operations environment, you will take ownership of complex … focused on network stability, technical leadership, and continuous service improvement, acting as a key escalation point for 1st and 2nd Line teams. You will support network support, operational change, onboarding, lifecycle management, and small-scale engineering work, ensuring all activity aligns to Managed Services ownership and BAU service ...

market and business considerations. Mitsubishi Electric Iconics Digital Solutions considers all of these variables when extending an offer of employment. Position Overview The Senior Customer Support Engineer is a vital role in overseeing one of the key customer-facing elements within our business. The engineer will … ethos of the Customer Care division and share this with their colleagues. The role will need to focus on providing exemplary and continuously improving support to our customers in whatever form this may take, from product technical support through to on-site assistance. This is measured in terms ...

Robertson & Sumner Ltd in Nottingham is looking for a Senior IT Support Engineer specializing in escalations for 2nd to 3rd line support. The role involves handling complex technical issues, providing on-site support as needed, and liaising with third-party providers. Ideal candidates should have demonstrable … experience in IT support and strong skills in Microsoft 365, Azure AD, Windows Server, networking, and virtualization. Join a collaborative environment with opportunities for growth and autonomy. #J-18808-Ljbffr ...

Solutions is a forward-thinking IT company delivering bespoke Business-to-Business IT services to small and medium-sized businesses. Our services span IT Support, Infrastructure Management and Software Development, helping clients improve productivity through innovative technology, exceptional service and ongoing support. Due to continued growth, we are seeking … experienced Senior IT Engineer to join our team. This is an excellent opportunity for a technically strong IT professional to play a key role within a close-knit team, with exposure to a wide range of technologies and customer environments. The Role: As a Senior IT Engineer ...

Senior Customer Support Engineer role at Mitsubishi Electric Iconics Digital Solutions, Inc. focuses on delivering outstanding technical support and on-site assistance to customers. You will drive rapid ticket resolution, share knowledge to prevent repeated questions, and maintain a proactive, customer-first attitude across the care … division. You will provide 24x7 support for paying customers, supported by an on-call rotation, and collaborate with cross-functional teams to improve processes #J-18808-Ljbffr ...

Resource Group Ltd. is seeking a Senior 3rd Line Support Engineer in Solihull on a hybrid basis. You’ll act as the final escalation point, owning incidents end-to-end, performing advanced troubleshooting across on-prem, virtualised, and cloud environments while mentoring junior engineers. Join a high ...

client urgently needs a strong 3rd line Support Engineer for their End User Support team. The role demands 3–5+ years in 3rd line/infrastructure support, with solid Microsoft 365, Entra ID and Azure skills. Hybrid working is offered: 50% from home and 50% from ...

Rheinmetall Defence UK in Telford is seeking a proactive 3rd Line IT Support Engineer to join the IM&T team at the Telford site. You will own complex incidents, support transition from external vendors, and help strengthen enterprise IT across the defence-focused environment. The role requires ...

outcomeEngaged – We operate as one, building strong relationships4 More –We always go further for our people, customers and partnersAbout the roleActs as the senior technical authority within the reactive support function, leading resolution of complex and high‐priority incidents.Takes ownership of major incidents and escalations, supporting effective service … restoration and minimal customer impact.Provides technical leadership across the team, improving quality, consistency, and capability.Works closely with the Team Leader to support service outcomes, reduce repeat incidents, and improve technical standards.ResponsibilitiesOwn and resolve complex and business‐critical incidents, acting as technical escalation point for engineers.Provide technical leadership during major ...

Nata Resourcing, on behalf of our client in the United Kingdom, is seeking a skilled 3rd line/Escalation Engineer for the End User Support team. The role focuses on complex troubleshooting across Microsoft 365, Entra ID, Azure, Windows Server, AD, DNS/DHCP, and Group Policy, with ...