Subject - SeniorTechnicalSupportEngineer - Hands on Lab Equipment - Devon Job Title: SeniorTechnicalSupportEngineer Benefits: Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location: The role will be primarily working onsite at the Paignton office with occasional requirement to visit customer facilities … there are occasional problems experienced by the users - component failures, software bugs, documentation issues or the customer may simply need guidance and/or advice. The Candidate: As a SupportEngineer, you will leverage your technical expertise as an integral part of the company's mission, to deliver exceptional technicalsupport to their international household … name and industry leading clientele. Working closely with a friendly and close-knit team, you will report to the Support Services Manager for Technology products. The Role: Your responsibilities will include diagnosing and resolving issues related to advanced, test and simulation systems, troubleshooting component failures, addressing software bugs, resolving documentation issues, and providing guidance to customers. Effective communication of More ❯
SeniorTechnicalSupportEngineer London (Hybrid) £50,000 + Benefits Are you the person everyone turns to when systems go down? Do you thrive on solving complex technical challenges and keeping critical platforms running smoothly? If so, we'd love to hear from you. Method resourcing are excited to be partnered with a specialist data … consultancy with an impressive client portfolio - and they are looking for a SeniorTechnicalSupportEngineer to become the go-to problem solver for the cloud and data platforms. What you'll do Act as the primary escalation point for technical issues in AWS-hosted environments Own the resolution of incidents and tickets, ensuring clear … updates and quick turnarounds Monitor and troubleshoot systems to keep them stable, secure, and high performing Contribute to automation and infrastructure-as-code initiatives (Terraform, scripting in Python) Support the Data Engineering team with pipeline operations, maintenance, and optimisation Create documentation, onboarding guides, and repeatable support processes Lead incident and change management processes, including root cause analysis Bridge More ❯
across our 47 nationalities, creating a sense of belonging for all. At Q, we're looking for people who share that vision. People like you. The opportunity. As a TechnicalSupportEngineer, you will be the frontline of our customer success, providing expert-level support for Quantexa's platform and solutions. You'll work closely with … client developers, engineering, and product teams to troubleshoot issues, deliver timely resolutions, and contribute to the continuous improvement of support processes. What you'll be doing Provide Tier 2/3 technicalsupport for Quantexa's platform, including data ingestion, entity resolution, and graph analytics. Diagnose and resolve complex technical issues across distributed systems, APIs, and … and product teams to escalate and resolve development challenges, bugs or feature requests. Maintain detailed documentation of issues, solutions, and best practices. Participate in on-call rotations and ensure Support SLAs are met. Contribute to knowledge base articles and internal tooling improvements. Support client onboarding and integration efforts when needed. What you'll bring Experience in a customer More ❯
the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals. You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately … leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide dedicated TechnicalSupport … ensuring service excellence in line with the statement of work and industry best practices Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction Triage and resolve technical issues via ticketing systems, phone, and remote sessions Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams More ❯
adhering to defect reporting processes. Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements. Evaluate the Ansys AI-based support platforms' effectiveness by analyzing the AI-based responses to answer customers' questions, specifically on the accuracy/relevance and subsequent corresponding human corrections. Be enthusiastic about learning and promoting … AI-based technologies can assist engineers' abilities to help Ansys customers. Develop subject matter expertise and specialization on Ansys simulation products and applications Learn and gain expertise in new technical areas as and when required for the team & personal development On an as-needed basis provide expertise-level support to other business functions including Sales and Marketing. Participate More ❯
adhering to defect reporting processes. Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements. Evaluate the Ansys AI-based support platforms' effectiveness by analyzing the AI-based responses to answer customers' questions, specifically on the accuracy/relevance and subsequent corresponding human corrections. Be enthusiastic about learning and promoting … AI-based technologies can assist engineers' abilities to help Ansys customers. Develop subject matter expertise and specialization on Ansys simulation products and applications Learn and gain expertise in new technical areas as and when required for the team & personal development On an as-needed basis provide expertise-level support to other business functions including Sales and Marketing. Participate More ❯
adhering to defect reporting processes. Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements. Evaluate the Ansys AI-based support platforms' effectiveness by analyzing the AI-based responses to answer customers' questions, specifically on the accuracy/relevance and subsequent corresponding human corrections. Be enthusiastic about learning and promoting … AI-based technologies can assist engineers' abilities to help Ansys customers. Develop subject matter expertise and specialization on Ansys simulation products and applications Learn and gain expertise in new technical areas as and when required for the team & personal development On an as-needed basis provide expertise-level support to other business functions including Sales and Marketing. Participate More ❯
adhering to defect reporting processes. Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements. Evaluate the Ansys AI-based support platforms' effectiveness by analyzing the AI-based responses to answer customers' questions, specifically on the accuracy/relevance and subsequent corresponding human corrections. Be enthusiastic about learning and promoting … AI-based technologies can assist engineers' abilities to help Ansys customers. Develop subject matter expertise and specialization on Ansys simulation products and applications Learn and gain expertise in new technical areas as and when required for the team & personal development On an as-needed basis provide expertise-level support to other business functions including Sales and Marketing. Participate More ❯
adhering to defect reporting processes. Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements. Evaluate the Ansys AI-based support platforms' effectiveness by analyzing the AI-based responses to answer customers' questions, specifically on the accuracy/relevance and subsequent corresponding human corrections. Be enthusiastic about learning and promoting … AI-based technologies can assist engineers' abilities to help Ansys customers. Develop subject matter expertise and specialization on Ansys simulation products and applications Learn and gain expertise in new technical areas as and when required for the team & personal development On an as-needed basis provide expertise-level support to other business functions including Sales and Marketing. Participate More ❯
adhering to defect reporting processes. Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements. Evaluate the Ansys AI-based support platforms' effectiveness by analyzing the AI-based responses to answer customers' questions, specifically on the accuracy/relevance and subsequent corresponding human corrections. Be enthusiastic about learning and promoting … AI-based technologies can assist engineers' abilities to help Ansys customers. Develop subject matter expertise and specialization on Ansys simulation products and applications Learn and gain expertise in new technical areas as and when required for the team & personal development On an as-needed basis provide expertise-level support to other business functions including Sales and Marketing. Participate More ❯
adhering to defect reporting processes. Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements. Evaluate the Ansys AI-based support platforms' effectiveness by analyzing the AI-based responses to answer customers' questions, specifically on the accuracy/relevance and subsequent corresponding human corrections. Be enthusiastic about learning and promoting … AI-based technologies can assist engineers' abilities to help Ansys customers. Develop subject matter expertise and specialization on Ansys simulation products and applications Learn and gain expertise in new technical areas as and when required for the team & personal development On an as-needed basis provide expertise-level support to other business functions including Sales and Marketing. Participate More ❯
adhering to defect reporting processes. Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements. Evaluate the Ansys AI-based support platforms' effectiveness by analyzing the AI-based responses to answer customers' questions, specifically on the accuracy/relevance and subsequent corresponding human corrections. Be enthusiastic about learning and promoting … AI-based technologies can assist engineers' abilities to help Ansys customers. Develop subject matter expertise and specialization on Ansys simulation products and applications Learn and gain expertise in new technical areas as and when required for the team & personal development On an as-needed basis provide expertise-level support to other business functions including Sales and Marketing. Participate More ❯
adhering to defect reporting processes. Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements. Evaluate the Ansys AI-based support platforms' effectiveness by analyzing the AI-based responses to answer customers' questions, specifically on the accuracy/relevance and subsequent corresponding human corrections. Be enthusiastic about learning and promoting … AI-based technologies can assist engineers' abilities to help Ansys customers. Develop subject matter expertise and specialization on Ansys simulation products and applications Learn and gain expertise in new technical areas as and when required for the team & personal development On an as-needed basis provide expertise-level support to other business functions including Sales and Marketing. Participate More ❯
adhering to defect reporting processes. Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements. Evaluate the Ansys AI-based support platforms' effectiveness by analyzing the AI-based responses to answer customers' questions, specifically on the accuracy/relevance and subsequent corresponding human corrections. Be enthusiastic about learning and promoting … AI-based technologies can assist engineers' abilities to help Ansys customers. Develop subject matter expertise and specialization on Ansys simulation products and applications Learn and gain expertise in new technical areas as and when required for the team & personal development On an as-needed basis provide expertise-level support to other business functions including Sales and Marketing. Participate More ❯
