1 of 1 Senior Technical Support Engineer Jobs in the North West

has been at the forefront of the digital transformation in assistive technology with a reputation for safety and resilience within its innovation. Job Description Are you an experienced telecare engineer with an in-depth understanding of telecare equipment, standards, and protocols? Chiptech is looking for a driven and highly skilled Senior Technical Support Engineer to … the investigation, replication, and escalation of identified fault cases and will play a pivotal part in understanding the root cause of these and suggesting changes to the Product and Technical Departments. You will dive deep into investigating issues, identifying root causes, and suggesting improvements. Key Responsibilities Act as a senior point of contact for escalated technical queries … offering expert-level support to both customers and internal teams. Perform in-depth fault analysis on complex technical issues, identifying root causes and proposing effective solutions. Accurately document and report faults, ensuring detailed fault logs, issue classification, and prioritization. Provide detailed reports on recurring technical problems, contributing to trend identification and long-term resolution strategies. Recreate complex More ❯