8 of 8 Service Analyst Jobs in Gloucestershire

at pentenamio.com. Typical Activities Handle incoming issues, queries and help requests from end users, either via email, ticketing or over the phone. Provide advanced troubleshooting for customer incidents. Fulfil service requests. Hardware provisioning activities. Help lead and support the Major Incident Management Process. Help lead and support the Problem Management Process. Create and update process documentation and user guides. … Collaborate with other PentenAmio teams to drive incident and problem resolution. Assist the Operations team with inter-team knowledge transfer and workload integration. Providing management updates for service or customer issues What we're looking for Technical Proficiency and good troubleshooting ability Experience with Windows and Linux Desktop environments A fundamental understanding of IT networks Certification in or a … good working knowledge of ITIL Proficient in use of ITSM ticketing systems (e.g., Freshdesk, Jira, ServiceNow) Proficient in use of knowledge systems (Confluence, SharePoint) Proficient in Microsoft Office Service Desk experience Customer focused Excellent communicator face to face and online Desirable skills: Experience in Secure communications Unix experience Knowledge of Wi-Fi networks Experience with Apple mobile device management More ❯

Service Change Analyst/Hybrid (Remote with occasional visits to North Bristol & Hereford)/£45,000 £60,000 + Excellent Benefits Be part of something smarter. Stronger. Sharper. At TwinStream, we re not your typical consultancy. We were founded by engineers who know what it takes to solve hard problems and who believe technical excellence should be matched … we ve been helping government organisations tackle complex cross-domain challenges, delivering mission-critical solutions with agility, integrity, and precision. We re growing fast and looking for a Service Change Analyst who thrives in dynamic environments and wants to work where their expertise actually matters. You ll join a highly capable team of engineers and service professionals … all driven by purpose and united by passion for getting things done right. The Service Change Analyst Role: You ll be instrumental in onboarding and integrating new use cases into our live Agile Software projects, working closely with Solution and Technical Architects, Service Managers, and directly with customer stakeholders. Your mission: ensure smooth, secure, and efficient service More ❯

Microsoft cloud environment; therefore, you will be upskilled on the latest tech, such as NetSuite, Azure Defender, Fortinet firewalls, and more. We are looking for someone with: Outstanding customer service skills and a strong service-oriented mindset Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory (Entra ID) A proactive support analyst who is eager More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer … service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to … M32 motorway network. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this More ❯

Social network you want to login/join with: Service Desk Analyst required. My client are one of the UK’s Top 30 independent accountants and business advisors, providing specialist accountancy, tax, audit and business advice. They utilise a significant investment in IT to gain advantage over it’s competitors and relies on the IT Team to provide … a reliable service to support it’s daily operations. Due to on-going growth, they are now looking for a Service Desk Analyst to join their IT Team who will be responsible for supporting their 3 main sites and 500 employees in Staverton and Cheltenham. This role offers potential career progression within the team and internal & external … of end-user and meeting room equipment (WebEx) builds and processes Active Directory/GP/DHCP/DNS Management Position Requirements Full UK Driving License Experience in a Service Desk/IT Support role Good knowledge with Microsoft 10 and Microsoft Office 365 Good knowledge of Google chrome Good understanding of LAN, WAN, DHCP, DNS Active Directory Management More ❯

Wellbeing Offer. For more information please see the benefits section on our website. Contractual hours: 37 Basis: Permanent Job category/type: ICT A vacancy has arisen for a Service Desk Analyst to join our busy ICT team. It is an exciting time to join the organisation as ICT are supporting several major infrastructure projects that will support … our modernisation and re-design plan. About the role The Service Desk Analyst role will support the team in delivering essential projects, organisational modernisation and it will also provide support to staff within the organisation with troubleshooting IT related issues. We are looking for that exceptional individual who can work as part of a technology support service … customers at ease. You will also have: Practical experience of supporting a customer base (450+) using Microsoft products operating in a complex environment with many line of business solutions. Service desk experience of managing a service desk function, preferably using ITIL service delivery methodology. The ability to provide effective and timely resolutions to a range of routine More ❯

Social network you want to login/join with: Service Management Analyst (Hybrid) (Position located in Sheffield, United Kingdom), Cheltenham col-narrow-left Client: KnowBe4 Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 2ad3add71183 Job Views: 18 Posted: 22.06.2025 Expiry Date: 06.08.2025 col-wide Job Description: About KnowBe4 KnowBe4, the provider of … there is always something exciting happening at KnowBe4. To learn more about our team and office culture in England (UK), visit the following links. Careers Page: Glassdoor: LinkedIn : The Service Management Analyst role will form part of the Service Management function within Egress/KnowBe4. This team consists of the Service Management Manager, and two Service Management Analyst roles who will management and maintain working practices, influence adoption and provide governance for all Service Management principles. About KnowBe4 KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of More ❯

The ICT Application Services Analyst will provide expert support for a range of critical applications within the public sector, ensuring optimal performance and reliability. This is a permanent role based in Gloucestershire, focusing on delivering robust technology solutions to meet organisational needs. Client Details This is an opportunity to join a well-established public sector organisation within the technology … procedures. Ensure compliance with industry standards and organisational policies in all application activities. Deliver user support and training for application systems, ensuring effective utilisation. Liaise with external vendors and service providers to manage application-related contracts and services. Profile A successful ICT Application Services Analyst should have: Proven experience in managing and supporting ICT applications in a professional … potential for career growth. Comprehensive benefits package, including 20%+ pension and professional development support. If you're ready to make a positive impact as an ICT Application Services Analyst in the public sector, we encourage you to apply today More ❯