1 of 1 Service Analyst Jobs in Wales

technical services, and act as a subject matter expert for certain technologies, providing solutions to the majority of problems and requests at the desk (Service Desk typically own 80% of incoming calls to ICT). This role directly contributes to the operational continuity of NRW through the provision … customer service. Take key decisions to identify major and urgent incidents, using a range of specialist skills to assess the criticality of the service(s) affected as well as considering the impact on NRW staff, and act proactively to alert major incident managers. Assess when to escalate issues ...