5 of 5 Service Analyst Jobs in the North East

relevant groups. Provide user access management for multiple applications. Support improvements to enhance services assist various ISO audits/Pharmacy Reward schemes. Be involved in evolution of key IT Service Management practices through participation in regular meetings and proactive engagement with the wider team and organisation with a constant focus on enhancing our service provision. Potential applicants can … Counter Fraud strategy, NHSCFA acts as the principal lead for the NHS and wider health group in counter fraud intelligence work. The post holder will work with the NHSCFA Service Desk team in managing and resolving incidents and requests to the IT Service Desk, providing an effective service to all users of NHSCFA's IT systems. To … support this function, the post holder will have knowledge of IT Service Management principles and practices, such as ITIL. They will often liaise and work with the outsourced IT provider's support teams in providing this service. The post-holder will work within the NHSCFA Technology User Services team to monitor and proactively manage systems as well as resolving More ❯

Job Title: IT Service Management Analyst Location: Newcastle Purpose of Role Provide a key link between the various functions of IT from an internal and external vendor and relationship aspect. Key Responsibilities Monitor IT budgets, perform variance analysis, and report risks/issues. Raise and track licensing issues for IT services and projects. Support procurement for services and … Maintain accurate supplier details and payment records. Contribute to process improvements and IT governance standards. Support IT onboarding for new businesses/sites. Skills & Experience Strong understanding of IT service and contractual processes Experience in budgeting, forecasting, and variance analysis. Excellent stakeholder management and communication skills. Analytical mindset with attention to detail. Keen interest in IT service deployment More ❯

Are you an IT Service Desk Analyst looking for your next challenge? This is an exciting opportunity to work for a leading non-profit healthcare organisation. This role is perfect for an IT Service Desk Analyst who can provide IT support to all end users across the organisation. You will be involved in the installation, upgrade More ❯

Are you passionate about solving technical challenges and delivering outstanding customer service? A growing tech-focused organisation is seeking a skilled Service Desk Analyst to join their dynamic support team. Key Responsibilities: Act as the first point of contact for IT-related issues and service requests. Resolve a wide range of technical problems across hardware, software … Deliver remote support and troubleshooting with a focus on first-contact resolution. Maintain accurate documentation and ticketing records. Collaborate with internal teams and third-party providers to ensure seamless service delivery. Mentor junior team members and contribute to process improvements. What We’re Looking For: Strong communication skills and a customer-first mindset. Solid understanding of Microsoft 365, operating … Be part of a supportive and forward-thinking team. Opportunity to grow your skills and take ownership of specialist areas. Make a real impact by helping users and improving service delivery. More ❯

1st Line Support/Helpdesk/Service desk Engineer - 6 month fixed term contract (No sponsorship available, must be based in the North East) TrueNorth are exclusively working with a global organisation on their search for a 1st Line Service Desk/Help Desk Engineer to join the team You will be working closely with the existing team … on supporting the circa 750 users from the Newcastle office, primarily offering service desk and desk side support to the team across both hardware and software support. Key skills and experience required: Commercial experience of 1st line support (at least 6 months) Support in a Microsoft/O365 based environment Strong focus on customer service as the number More ❯