9 of 9 Service Catalogue Jobs in London

Hands-on Service Desk Manager Permanent Full Time West London - Hybrid working £55,000 - £65,000 + Private healthcare, subsidised meals As Service Desk Manager you will be responsible for the day to day support and maintenance of all end user services Windows, M365, etc, to all offices globally, Provision of laptops and mobile devices, Supporting … desktop client access to back-office applications that are supported by the applications team, End user security management. Required experience: Extensive Service Desk experience: Running a modern user centric support function in an international business. Creation, monitoring and reporting of relevant SLA and KPI metrics Acting as an ambassador to end users, and working directly with users to … aligned with ITIL principles. Including: User provisioning and access management (Starter/movers/leavers, access reviews, etc) Change management Asset management Incident/Problem management Service catalogue, CMDB, etc End user device and software patching Familiarity with Information Security Operational management The role of service desk in incident response General familiarity with security best More ❯

ServiceNow Developer position is for 12-months with potential to extend, operating inside IR35. Security Clearance: Security Check ("SC Clearance") This role is inside IR35 - Due to the service of the role, it will now be based on an Umbrella solution. Essential experience required: ServiceNow Certified System Administrator (CSA) certification or equivalent experience. Proficient in scripting (JavaScript, Glide … platform configuration, and integration methods (REST/SOAP). Demonstrable recent, practical development experience , not just solution design or consultancy oversight. Strong ITSM development experience (e.g., incident, change, problem, catalogue, workflows, scripting) Event Management (ITOM) or Scoped application development Delivered customisation, scripting, integrations, and technical problem-solving directly , rather than relying on managed suppliers Provide specific technical examples of … configure ServiceNow applications, workflows, and integrations across ITSM, ITOM, CSM, and custom modules. Deliver assigned features aligned to roadmap priorities, such as: Yokohama upgrade readiness/Service Catalogue optimisation/Automation engine integrations/APM and CSM rollout Build integrations using REST/SOAP APIs, mid-servers, IntegrationHub, and custom connectors. Contribute to upgrade execution, clone analysis More ❯

IT Service Delivery Manager Central London £70,000 - £80,000 PA A leading construction engineering organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager. This is a highly acquisitive business with ambitious growth plans over the coming years. This is a pivotal role within a high-performing IT team, ideal … service. You'll oversee 1st and 2nd line support teams, take ownership of the ServiceNow platform and play a key role in driving operational maturity, continuous improvement and service optimisation. You'll also contribute to wider business initiatives, including M&A integration projects, ensuring smooth transitions and consistent service delivery throughout periods of change. Key Responsibilities … adoption and alignment with organisational goals * Manage daily operations, allocate resources effectively and monitor incident and request trends to ensure SLA compliance * Embed ITIL best practices across all service management disciplines, including Incident, Problem, Change, Release and Major Incident Management * Oversee third-party service providers, ensuring contractual and performance standards are met * Identify and address process More ❯

relating to hardware asset management, including; procurement, asset tracking, auditing and disposal activities, software asset management, including; license tracking, assignment and auditing activities. Organisation Chart Report to: IT Service Transition Manager Accountable to: Head of IT Services Key working relationships: Asset Owners/stakeholders, IT Service Desk Manager, Change Owners, IT Procurement People management: None Operating … for IT Managers, as part of ongoing management of assets within their areas and for budgeting/forecasting purposes · Demonstrate Customer ‘value’ is at the heart of IT Service Transition delivering Customer required outcomes. · Establish and maintain contact with people within the organisation and external suppliers · Proactively report on EOS, EOL software and hardware to respective IT Teams … Proactively report to Information Security on unauthorised software/hardware Service Transition Planning & Support: Administer the following Service Transition practices and adhering to Service Transition policies & processes: IT Asset Management & Service Configuration Management · Using Service Desk Plus o There are over 20k hardware Configuration Items (CIs) in use within the More ❯

sector. Your Responsibilities Integrate security practices and tools into the DevOps pipeline to ensure security is a continuous process. Perform IaC Automation and ServiceNow integrations to automate AWS Service catalogues. Contribute to security tooling, checklists, and automation efforts. Identify potential security threats and vulnerabilities during the design phase identify flaws in CI/CD, IaC, and cloud/ More ❯

successful candidate will work closely with the ServiceNow Solutions Architect to design and implement requirements from the SPM Process Team, creating and maintaining integrations with other systems, maintaining Service Catalog Items, configuring the strategic planning and project management workspaces, developing scripts and workflows, and increasing automation to make the business more efficient and effective through ServiceNow SPM. For More ❯

full product lifecycle—from ideation through launch and continuous improvement. Backstage Implementation & Ownership: Drive the adoption and continuous improvement of Backstage, ensuring it supports key use cases like service catalog, documentation, templates, and reusable assets. Developer-Centric Focus: Collaborate closely with developers to understand their pain points, workflows, and reuse challenges—ensuring the portal helps them find and More ❯

the partner network (using due diligence, financial analysis, as well as contracting principles and methodologies). Strong relationship management skills are essential, including procurement, negotiation, relationship management, and service portfolio skills. You will also work collaboratively with colleagues across the organization to create a more joined-up partner ecosystem. What youll do Development of a Professional Services International … efficient cost modelling and solution design to support internal presales functions. Building pricing and cost strategies that mitigate risk, aligns with billing and contractual obligations, and enables profitable service delivery. Produces and maintains clear frameworks and cost/pricing tools appropriate to global business, that take account of indexation, exchange rates, local laws. Owns and manages partner contracts … that manage risk, ensures legal compliance and protects Computacenter and customers. Ensures ongoing compliance against standards, policies, certifications and financial stability that ensures service quality, ethical business and ESG (Environmental, Social and Governance) standards are maintained. Partner Relationship Management Creates and maintains senior relationships with partners and potential partners, that ensures the partners operate in the interests of More ❯

you will: Define and deliver an IT program that transforms compliance processes. Mobilize, coordinate, and train resources while engaging stakeholders from both business and technology teams. Oversee the service operating model to ensure a seamless transition post-go-live to the BAU service owners. Key Responsibilities: Technology Delivery Management: Set clear objectives, success factors, KPIs, and … from various IT areas and vendors. Architecture: Conduct stakeholder meetings to validate solution architecture. Document business requirements, capabilities, and technical specifications meticulously. Validate target-state solution architecture and service catalogues. Business Process Improvement: Collaborate with stakeholders to identify process pain points and areas for improvement. Analyze current processes and innovate solutions to enhance efficiency. Lead reengineering efforts to More ❯