19 of 19 Service Catalogue Jobs in London

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/… develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the overall product owner for the service portfolio - sets the development roadmap and prioritises development and … multi-year period. Experience of establishing new ways of working to drive greater service standardisation and automation, notably for service catalogue, service transition and fulfilment processes. You will be an expert in Service strategy, design, transition and fulfilment adoption. Customer onboarding. More ❯

Role: Service Transition … Manager Responsibilities: Senior role, leading the final phase of service transition. Knowledge/experience of service monitoring, service catalogue, and service provisioning. ITIL qualified an advantage but knowledge essential. Strong stakeholder management and communication. Resilient. Experience and/or knowledge of More ❯

team, ensuring they have the necessary tools and training to succeed. Oversee recruitment and team optimization, in partnership with HR, to deliver continual service improvement. Lead and develop the team through performance management, mentoring, and strategic coaching, via a comprehensive skills matrix and metrics, to drive individual and … managed via a standard, well-defined process that is utilized by all members of Global Relay. Enhance the utilization of the Service Catalogue to ensure that all aspects of the Support Services function are documented and easily-accessible, in a standardized Knowledgebase. For example, customer/user … the impact of Incidents. Oversee Support Services team participation in product stakeholder review meetings, highlighting specific areas of improvement in the Service Catalogue and associated documentation, which improves the overall service delivery. Develop and maintain a strong working knowledge of teams, and their products, and More ❯

to a large and extremely diverse user base Liaison with internal OpCo and external customers from a support perspective delivering a first-class service experience Liaison with identity engineering teams to ensure a bridge between support and engineering for a variety of build and migration projects from legacy … across all deployments, aligned to best practices Ensure that audit standards are adhered to in relation to attestations and management of identities and service accounts To work with the Information Security teams to maximise the security of policies and solutions and provide support for any ongoing remediations or … with the IDAM Architects Management and review of all Identity documentation with consolidation into one strategic storage solution To maintain CMDB & Service Catalogue & technical items relating to IDAM configuration items Drive the IDAM Change Management process, ensuring change control processes are followed, minimising service disruption More ❯

customers on premise or using our cloud solution. You would be responsible for customer engagement and relations for Insurance Risk Suite Managed Cloud Service and part of a large team with members located across the globe, focused on delivering leading solutions and customer excellence. There will likely be … will be responsible for understanding and meeting customer and industry needs. You will be responsible for the Insurance Risk Cloud solution, service catalogue definition and managing any commercial aspects of the service. You will use your excellent customers relationship management skills in order to understand our customer … and achieving revenue and customer retention targets Attend regular customer relationship calls/meetings, on site where needed Responsible for ensuring alignment of service provided with customer needs and identifying and addressing service improvement opportunities Communication of new service offerings, pricing and all cloud More ❯

to threats Developing and establishing processes, governance, and ways of working to enable the delivery of the target operating model and service catalogue Supporting research activities to maintain an edge in cybersecurity practices Working with Engineers & Threat Hunters to analyze data from dashboards to inform strategy and More ❯

and validity check for all Pan-European, Client and internal reporting requests. Stakeholder management and collaboration e.g. D&T, Business teams, 3rd party service and software providers. Demonstrate extensive knowledge of Yardi Voyager both business processes, and technical reporting. Accountable for ensuring agreed delivery dates are met, or … Yardi Reporting lead. TICKETS/SUPPORT Provides 3rd line support to European business users for the PMA Yardi Voyager platforms using in-house Service Desk ticket system in line with OLAs. (operating level agreements) Prioritizes and analyses Yardi Voyager issues/incidents … raised by 1st line support teams. Demonstrate ability to assign tickets back to 1st line support team inline with documented process (Service catalogue) within a timely manner. Responsible for working with wider team on Yardi implementations, upgrades, new functionality, and integrity testing upon request of Yardi reporting More ❯

and validity check for all Pan-European, Client and internal reporting requests. Stakeholder management and collaboration e.g. D&T, Business teams, 3rd party service and software providers. Demonstrate extensive knowledge of Yardi Voyager both business processes, and technical reporting. Accountable for ensuring agreed delivery dates are met, or … Yardi Reporting lead. TICKETS/SUPPORT Provides 3rd line support to European business users for the PMA Yardi Voyager platforms using in-house Service Desk ticket system in line with OLAs. (operating level agreements) Prioritizes and analyses Yardi Voyager issues/incidents … raised by 1st line support teams. Demonstrate ability to assign tickets back to 1st line support team inline with documented process (Service catalogue) within a timely manner. Responsible for working with wider team on Yardi implementations, upgrades, new functionality, and integrity testing upon request of Yardi reporting More ❯

and respond to threats. Developing and establishing processes, governance, and ways of working to enable the delivery of the target operating model and service catalogue. Supporting research activities to maintain an edge in cybersecurity practices. Working with Engineers and Threat Hunters to analyse data from dashboards to strategise More ❯

medium to long term strategy building out from the 2025 Data Programme. Support the development and maintenance of the Data Group Service Catalogue and Operating Model. Support the running of associated strategy forums such as the Data Steering Committee. Analysis and gathering of market research and intelligence More ❯

data management, governance, analytics, and data-driven decision-making. Develop a 3-year roadmap and enterprise architecture, and identify new services for the service catalogue. Work with the Technology Office to ensure Portfolio Management outcomes are met; drive new data-related initiatives aligned with strategic principles, managing these More ❯

Opportunities Phi has an ongoing commitment to growth in terms of client acquisition, geographical reach, and evolution of our lines of business and service catalogue. To support our ambitions, we take on 2 cohorts of 5 junior sales consultants each year, in April and again in October. Each More ❯

term vision for application management that aligns perfectly with business goals Master Our Digital Ecosystem – Create and maintain a comprehensive application service catalogue while identifying and mitigating shadow IT risks Lead with Foresight – Develop sophisticated exit strategies for critical applications, ensuring business continuity in all scenarios Drive More ❯

term vision for application management that aligns perfectly with business goals Master Our Digital Ecosystem – Create and maintain a comprehensive application service catalogue while identifying and mitigating shadow IT risks Lead with Foresight – Develop sophisticated exit strategies for critical applications, ensuring business continuity in all scenarios Drive More ❯

in cybersecurity governance, risk, or assurance. Strong knowledge of NIST SP 800-53 and deep familiarity with GDPR and financial regulations. Experience managing service catalogues and aligning BAU controls with regulatory expectations. Proficiency in cyber legislation, data privacy, and IT change governance. Ability to operate effectively in a More ❯

in cybersecurity governance, risk, or assurance. Strong knowledge of NIST SP 800-53 and deep familiarity with GDPR and financial regulations. Experience managing service catalogues and aligning BAU controls with regulatory expectations. Proficiency in cyber legislation, data privacy, and IT change governance. Ability to operate effectively in a More ❯

Technical Test Consultant , youll: Implement automation for ServiceNow modules using the Automated Test Framework (ATF) on the ServiceNow instance for core modules and Service Catalogs. Implement in-sprint automation for changes or enhancements to any modules, changes to existing Service Catalogs , or new Service More ❯

and learning. Conduct regular school/site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. Conduct a formal service review each term with the school/business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. Identify … and maintain a list of all IT services and applications in use for allocated schools/business units as part of the IT service catalogue. Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. … Plan and manage all changes to IT services to ensure they are approved, deployed effectively, and have appropriate support agreements in place. Manage service problems and customer complaints through to resolution, engaging/updating where required with Executives and School Leadership Team members. Facilitate periodic auditing of all More ❯

the specified region. This includes direct supervisory management of Thrive's Senior Engineering teams in the UK. The RVP ensures that the regional service delivery team meets or exceeds all performance metrics and service level agreements for managed services clients. Primary Responsibilities Motivate and coach management … and individual contributors within the service delivery region. Ensure the service delivery team achieves all performance metrics for Thrive's managed services products and SLAs. Maintain daily, weekly, and long-term work plans to meet goals and implement improvements. Oversee inbound client support calls for specific … managed service products and high-profile clients when necessary. Conduct annual performance appraisals for Regional Service Delivery and Senior Engineering Directors. Manage ongoing audits of managed services platforms to ensure client configurations meet Thrive standards. Uphold procedural requirements around prioritization, communication, documentation, and escalations. Follow up More ❯