9 of 9 Service Catalogue Jobs in London

Exciting Opportunity! Join Odevo as a Service Delivery Manager Odevo continues to redefine residential property management through technology, innovation, and exceptional service. As we scale our digital and operational capabilities across our UK Operating Companies (OpCos), we are strengthening how IT services are delivered, governed, and continuously improved. … excellence Manage third-party vendors, including performance management, contracts, licensing, and invoicing Oversee software licensing and maintain an accurate, evolving service catalogue Ensure clear internal communication and identify service delivery risks and compliance issues Support general operational activities, including ad hoc tasks, calls, and email ...

Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce … services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. ...

cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, Technology escalation support, Security Solution assessment, build activities , existing Service maturing and Build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies … legitimate security breach Establishing and governing the security incident response processes, investigations and security operational processes. Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these. Ensure security services, tools and platforms are adequately maintained. Monitoring of and reporting ...

HRSD will significantly limit effectiveness Lack of ITSM, integrations, or UI capability will prevent you from meeting delivery expectations Essential ServiceNow modules IT Service Management (ITSM) This is the technical backbone of the role. You must be confident … configuring and extending: Incident, Request, Change, and Problem Management CMDB alignment and service mapping dependencies SLAs, approvals, notifications, and service catalogue items Most Technology Experience delivery will anchor here. Customer Service Management (CSM) Absolutely essential. You will be building customer-facing workflows ...

automation solutions using Flow Designer Lead platform upgrades, patches, and integrations while ensuring ITIL compliance and best practices Build custom applications, Service Catalogue items, and Service Portal enhancements to improve user experience Create reports and dashboards to track KPIs and provide technical guidance on ServiceNow … managing complex integrations Strong development in JavaScript, Glide API, Script Includes, REST/SOAP APIs, and ServiceNow scripting Experience with CMDB, Asset Management, Service Portal development (HTML/CSS/AngularJS), and workflow automation Proven track record managing upgrades, troubleshooting complex issues, and stakeholder communication ITIL awareness with ...

Central London base), you will lead solution design from RFP through to deployment, ensuring zero-trust security, scalability and TCO optimisation across MSP service towers. Leverage your defence/MSP background to architect for cleared clients requiring SC compliance and 24/7 NOC support.? Key responsibilities Capture … best practices (ITIL, TOGAF) ensuring designs align to SLAs, regulatory standards (NCSC, ISO27001) and vendor ecosystems.? Mentor junior architects, contribute to service catalogue evolution and conduct design reviews for risk/threat modelling.? Drive innovation in AIOps, edge computing and sustainability-focused infra for defence-adjacent clients. ...

compliance requirements. Proven experience implementing and managing IAM frameworks, including RBAC, access reviews, and identity lifecycle processes Skilled in developing and maintaining service catalogues with clear documentation and dependency mapping. Expertise in patch management processes and tools, including scheduling, compliance monitoring, and vulnerability remediation. Experience designing, testing … Critical National Infrastructure systems Maintain detailed access logs and support regular audits to ensure compliance Develop and maintain a service catalogue for all CNI services Proactively identify, assess, and mitigate risks to CNI infrastructure, managing issues and communicating clearly with stakeholders Define and maintain a RACI matrix ...

Responsibilities of the P2P Application Analyst: Provide advanced support for SAP P2P applications, acting as the primary escalation point for critical incidents and service disruptions. Manage incidents, requests, and defects through to resolution, liaising with business users, technical teams, and external suppliers as required. Collaborate with stakeholders … during month-end and year-end close. Support governance, compliance, and audit requirements related to SAP P2P activities, including maintaining technical documentation and service catalogues. Drive operational excellence through root cause analysis, process improvements, and automation initiatives. Lead operational reviews, monitor team performance, workload distribution, and ensure quality ...

Responsibilities of the P2P Application Analyst: Provide advanced support for SAP P2P applications, acting as the primary escalation point for critical incidents and service disruptions. Manage incidents, requests, and defects through to resolution, liaising with business users, technical teams, and external suppliers as required. Collaborate with stakeholders … during month-end and year-end close. Support governance, compliance, and audit requirements related to SAP P2P activities, including maintaining technical documentation and service catalogues. Drive operational excellence through root cause analysis, process improvements, and automation initiatives. Lead operational reviews, monitor team performance, workload distribution, and ensure quality ...