Service Designer- Higher Education- Service Management-ITIL Service Designer with experience of redesigning new services, journeys, and supporting workflows and processes is urgently needed to support our higher education client on the implementation of a new Enterprise Service Management platform. The Service … tasked with redesigning service management services across IT, Finance, HR, Procurement, Research, Procurement and others. The scope will include servicecatalogue, CMDB, incident, problem, change, knowledge management, service desk and major incident. Service Designer- Higher Education- Service Management-ITIL … Essential Experience Knowledge of service architecture and design of both IT and business services, including how these services are joined up into end-to-end journeys and value streams. Experience of performing a service design role within an enterprise wide service management environment within more »
the role Delivery of agile, efficient and resilient Group end-to-end services, for the relevant Operating Company (OpCo) Leadership of IAG Tech Service Delivery for the relevant OpCo, working in partnership with the wider O&I management teams to remediate issues and ensure gap closure Draw on … and motivate existing teams and partners across the Group to deliver on this strategy Escalate cross-supplier areas that require improvement, providing Business Service specific input collaborating with the O&I Service Management Leads to review Provider proposed initiatives Work across Group and with third-party … the identification and execution of continual improvement opportunities. Use thorough understanding of the relevant business area, ensuring the provision of a robust IT service to the business, improvement of service levels and operational integrity Monitor, control and support service delivery ensuring systems, methodologies and more »
stakeholders, translate into requirements, and map them onto ServiceNow functionality? Are you passionate about developing and implementing modules for Incident, Problem, Change, and ServiceCatalog, major Incident management? We have an exciting role for you as ServiceNow Architect ! Careers at TCS: It means more TCS is a purpose … configuration, and maintenance of interfaces/integrations with third parties. Provide technical expertise and participate in implementing new ServiceNow functionality. Develop and maintain Service Now applications and integrations and maintain a comprehensive view of the ServiceNow architecture at both a bird’s-eye and granular level. Participate in … assist with estimating effort and system complexity. Contribute to ServiceNow software releases through configuration tasks and feature delivery. Troubleshoot and debug issues in Service Now applications and integrations, implementing bug fixes and perform root cause analysis. Preparing and presenting client facing and internal deliverables that are technology related. more »
have experience working in the telecommunications domain and implementing ServiceNow in the telecommunications domain. Configure/Customize ServiceNow including Workflows using Flow Designer, ServiceCatalog, UI, Client scripts, Business rules, UI Actions, Script includes, etc. Custom applications development. Need to be Hands-on in ServiceNow, proactive and have … a sense of ownership. Utilize extensive expertise in Service Management tools to enhance and optimize ServiceNow implementations. Collaborate with stakeholders to gather and analyze business requirements, translating them into effective ServiceNow solutions. Technical Skills: In-depth knowledge of ServiceNow platform capabilities and modules. Experience with ServiceNow integration methodologies. … Hands on experience in TSOM, TSM and IT Service Management (ITSM) processes. Certifications: CIS- certification more »
