12 of 12 Service Catalogue Jobs in London

Head of IT Enterprise Service Engineering Join to apply for the Head of IT Enterprise Service Engineering role at Ricoh Europe Head of IT Enterprise Service Engineering Join to apply for the Head of IT Enterprise Service Engineering role at Ricoh Europe Get AI-powered advice on this job and more exclusive … features. Change your job, change your workplace, change your future... Ricoh are currently recruiting for a Head of IT Enterprise Service Engineering based in London who will be accountable for establishing and leading core service engineering functions—including release and deployment management, testing and data migration, service transition and enablement, environment management and quality … and supportable from day one. Lead service onboarding, support model definition, and operational readiness assessments Own the design, governance, and rollout of a comprehensive service catalogue that supports self-service, clarity, and accountability. Develop a centralised approach to managing pre-production and production environments across cloud and on-prem. Ensure availability, stability, and More ❯

transformation, driving the design, configuration, and deployment of ServiceNow modules to meet business and regulatory needs. Key Responsibilities: Lead ServiceNow Phase 1 implementation, ensuring functional parity with current service management platform. Design and implement a fit-for-purpose CMDB with automated updates and full estate coverage. Deliver integrated Incident, Problem, and Change Management modules. Oversee creation of a … user-centric Service Portal and standardised Service Catalogue. Ensure integration with enterprise systems (e.g., PagerDuty, Workday, Active Directory) and enforce RBAC. Drive Governance, Compliance, and Audit Management to meet industry standards. Manage Contract and SLA processes to ensure deliverables meet agreed terms. Oversee Go-Live and Hypercare phases for a smooth production transition. Experience/Skills … Required: 10+ years’ experience delivering enterprise-scale ServiceNow ITSM implementations. Deep expertise in CMDB, CSDM, service taxonomy, and Incident/Problem/Change Management. Proficient in ServiceNow configuration, API integration, and workflow automation. Experience with automated discovery, CI/CD, and service impact analysis. Strong stakeholder management and cross-functional team leadership skills. Familiarity with financial More ❯

in the provision of education and learning. Conduct regular school/site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. Conduct a formal service review each term with the school/business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. Identify and champion school/business … against SLA/KPI. Define and maintain a list of all IT services and applications in use for allocated schools/business units as part of the IT service catalogue. Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. Plan and manage all changes … to IT services to ensure they are approved, deployed effectively, and have appropriate support agreements in place. Manage service problems and customer complaints through to resolution, engaging/updating where required with Executives and School Leadership Team members. Facilitate periodic auditing of all IT hardware, software, services, and user accounts within a school/business unit to ensure More ❯

innovate, and grow. As a Technical Test Consultant , youll: Implement automation for ServiceNow modules using the Automated Test Framework (ATF) on the ServiceNow instance for core modules and Service Catalogs. Implement in-sprint automation for changes or enhancements to any modules, changes to existing Service Catalogs , or new Service Catalogs using ATF . Work More ❯

technology services are designed, delivered, and evolved to meet operational goals and business needs. The Role Reporting to the Technology Platform Director, you will be responsible for architecting service models that ensure the efficient and reliable delivery of technology services across the organisation. You'll work cross-functionally with platform owners, service managers, and engineering teams … to ensure operational readiness and full lifecycle support is embedded in service design. Key Responsibilities Service Architecture Design: Create end-to-end service architectures for both new and existing technology services, ensuring alignment with enterprise standards, scalability, and operational efficiency. Service Modelling: Translate business and technical requirements into detailed service … boards, governance forums, and design reviews. Framework Development: Contribute to the evolution of service design methodologies and best practices, such as ITIL and TOGAF. Service Catalogue & CMDB: Support the ongoing development of the service catalogue and configuration management database (CMDB) architecture. Skills & Experience Required Essential: Proven experience in IT service More ❯

party vendors and internal teams. Oversee physical infrastructure tasks such as hardware installations, cabling, and environmental monitoring. Incident and Request Management Respond to and resolve BAU tickets and service requests in line with ITIL best practices. Monitor and manage daily system health reports, escalating issues where necessary to ensure service continuity. Project Involvement Contribute to the … IT service management team Managed service providers External suppliers Trust IT Use Duties and Responsibilities Operate the back-up and server platform service catalogue (to specification, within tolerances) using Commvault Suite and Back-Up Exec Suite of tools Support of the back-up and server platform Responsible for the daily safe transportation of … hardware Provide rapid response to hardware/software failure incidents between sites Assist in change & service transition for the back-up and server platform service catalogue Maintenance of infrastructure back-up platform and hardware Provide a 3rd line resolution path for service requests including incidents Person Specification Qualifications Essential Educated to degree level More ❯

Role: Service Transition Manager Responsibilities: Senior role, leading the final phase of service transition. Knowledge/experience of service monitoring, service catalogue, and service provisioning. ITIL qualified an advantage but knowledge essential. Strong stakeholder management and communication. Resilient. Experience and/or knowledge of ServiceNow an advantage. Ability to More ❯

to detect, investigate and respond to threats Develop and establish processes, governance and ways of working to enable the delivery of our target operating model and service catalogue Support research activities to continually maintain the edge in cybersecurity practises Work with Engineers & Threat Hunters to analyse data from dashboards to effectively chart strategy and continuous improvement. Actively More ❯

operation, workaround, methodologies and processes to support the business during the transition period Engage closely with the customer to deliver an intelligent client function including: Requirements Service catalogue Service management End user experience Become a product expert, seamlessly translating between the customer and the teams the needs and capabilities of the product. Skills Required: Operational More ❯

of contact for technical support services, owning the coordination of responses to incidents and requests along with customer related engagement. Your key responsibilities will be to: Maintain the Service Desk function which customers will access for all their technology service requests, incidents, and queries (over 1000 users, two service desks, team of 8 excluding … manager) Ensure details are captured and recorded in the Service Management call logging system and prioritised accordingly (Service Desk Systems Documentation) Track, update and manage calls through to resolution, escalating when necessary (eg performing a functional escalation, linking to a problem record or change record) Monitor and manage call queues, ensuring incidents and requests are addressed … requests Provide desk side and meeting room services, liaising with colleagues and customers to ensure effective communication, escalation, and knowledge sharing Maintain a technology asset database and Digital Services catalogue Execute scheduled system checks to ensure desktop software is up-to-date and at the required standard Liaise with Service Desk Management, ensuring they remain updated regarding More ❯

in day-to-day Martech content operations. With a market focus, this role is responsible for serving as the key point of contact between users, market, and the service provider, ensuring user satisfaction, aligning services with market demands, and managing escalations. Bridging the gap between the business and its clients, driving value by supporting key content management capabilities … ensuring user satisfaction, fostering positive relationships to meet market and regional expectations. Act as the main point of escalation for issues that fall outside the scope of the service catalog or when the service desk is unable to resolve user concerns. Service Request Management Handle requests that fall outside standard processes by capturing and … defined processes. Release & Change Management Communicate release calendars and manage local release projects. Validate release plans and localize and deliver communications and training materials to maintain satisfaction during service updates. Performance Monitoring & Reporting Ensure adherence to service-level agreements (SLAs), monitor performance, and escalate issues as necessary. Provide regular performance reports and feedback. Training & Knowledge Management More ❯

the Bank's operational resilience and continuity arrangements. Key Responsibilities will include: Conducting and maintaining detailed mapping of business processes, people, and third parties. Maintaining the service catalogue and associated mapping. Developing a strong understanding of the business systems, assets and processes. Conducting analysis of mapping to identify vulnerabilities, issues, and/or dependencies with systems/… days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance More ❯