7 of 7 Service Delivery Jobs in Basingstoke

Service Delivery Associate Location: Based onsite in London/Basingstoke We are looking for a Service Delivery Associate to aid in the set up and management of end-to-end processes on one of our DNS accounts. The role holder will be responsible for supporting a … Process Owner team in setting up and establishing a new Operational Service Management (OSM) team delivering across Service Management disciplines, including but not exclusively; Incident, Problem, Change, Release and Deployment, Capacity and Availability. For each Service Management function, the role holder will be responsible for supporting the … existing Service Delivery Managers and the underpinning Processes, Templates, Work Instructions and Toolsets. The aim of this role is to ensure that the Service is established such that it is compliant with the relevant processes and standards, is delivered in the most efficient manner, and continually improves. More ❯

critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. … to go through this clearance. This position will be working out of our site near Farnborough. Your future duties and responsibilities As our IT Service Delivery Manager, you will be responsible for ensuring that all IT service commitments are met, processes are optimized, and customer satisfaction remains … leverage your strong technical background and excellent communication skills to manage teams and projects, ensuring that our IT services consistently exceed expectations. Key Responsibilities Service Management: Oversee the delivery of IT services in alignment with agreed service level agreements (SLAs) and key performance indicators (KPIs). Client More ❯

Job overview: We are actively recruiting for a Field Service Engineer for our client and this role will be covering the Basingstoke, Reading & London areas. The successful candidate will be responsible for providing service and support to clients by resolving assigned open tickets as quickly and as effectively … as possible. Roles and Responsibilities: Arrive at first Service Call by 9am (unless otherwise agreed by Management). Accept last Service Call to 4.30pm (unless otherwise agreed by Management that the the service call cannot be completed that day). Call the client before site visit to … ascertain whether you can clear the call over the phone or advise them that you are on route. Work in tandem with the Company Service Call Control systems and in particular the escalation procedure. Carry out Minimum Call Procedure on every Service Call as per the issued guidelines. More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. Hours … hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system … as required. Review H&S documentation including risk assessments, contractor RAMS and supporting with any issues. Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team More ❯

tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement … with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom … Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelors degree or equivalent in an engineering-related discipline Working proficiency More ❯

As the IT Logistics Co-ordinator, you will play a crucial role in managing the spares and RMA processes, ensuring smooth operations and exceptional service delivery. Your responsibilities will include: Management of Spares & RMA Processes: Oversee the entire lifecycle, ensuring efficiency and compliance with organisational standards. Tracking Serial Numbers More ❯

As the IT Logistics Co-ordinator, you will play a crucial role in managing the spares and RMA processes, ensuring smooth operations and exceptional service delivery. Your responsibilities will include: Management of Spares & RMA Processes: Oversee the entire lifecycle, ensuring efficiency and compliance with organisational standards. Tracking Serial Numbers More ❯