4 of 4 Service Delivery Jobs in Basingstoke

About the job. National Highways have an excellent opportunity for a Service Delivery Manager to oversee and control the delivery of maintenance and repair works across the South East Region. You will ensure all activities, whether routine or reactive, meet the required technical, quality and safety standards with a strong focus on customer service. This role will … of your role, and you will need to have no more than 3 points to be considered for this position and during employment. Managing supplier performance to agreed contractual service level agreements, technical, quality and safety standards, including the investigation of breaches of service level targets and service non-availability, with the instigation of remedial activities. Proactively … of the assigned Route(s) or contract scope (e.g. M&R, DBFO, RTMC), identifying performance trends, risks and issues. Analysing the root causes for performance issues and work with Service Delivery colleagues and supply chain to develop and implement remedial action plans. Maintaining the cyclical and reactive maintenance work plans for the designated Route(s) and ensure the More ❯

Java solutions for both an established system and a new system currently under development. Provide application maintenance and support services, either directly to users of the applications or to service delivery functions. Participate in SAFE Agile events such as retrospectives, reviews, and planning. Work under the direction of the lead Java Developer, with minimal supervision, to produce high More ❯

essential. You'll also have the opportunity to contribute to projects across different locations and support long-term technical goals, while maintaining a strong focus on customer satisfaction and service delivery. Core Skills Required: • Windows Server 2022 • Active Directory (AD) • AD Group Policy Objects (GPOs) • System Center Operations Manager (SCOM) • Windows Server Update Services (WSUS) • Microsoft Endpoint Configuration Manager More ❯

leave the customer with a positive experience and a product that meets their needs. Experience Requirements: 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery. TCP/IP networking knowledge and VoIP technology exposure. Understanding of TCP/IP and internet fundamentals Software, telecommunications … and IP Telephony Demonstrated technical problem-solving proficiency. Excellent analytical and advanced troubleshooting skills with end-users/customers. Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in the UK. Spectrum More ❯