5 of 5 Service Delivery Jobs in Bath

an excellent opportunity for someone to develop their career in the financial services industry. Your Day with Equisoft: Resolve support tickets of varying complexity, maintaining the high quality of service provided by the Service Delivery department. Provide technical support and assistance to business end-users during the following support shifts: 0730 to 1600 0830 to … the needs and issues raised by customers before offering them the best possible solution. Problem diagnosis including managing escalation of complex issues to SMEs, development, and infrastructure teams Managing service communications and updates Service monitoring and error log management Creating and updating application documentation/knowledge base articles Assisting with the formal testing of new client configurations Requirements … Technical Numerate or analytical degree Excellent telephone manners, customer service skills, active listening skills, verbal, and written communication skills. Good general IT skills Accurate usage of grammar and meticulous attention to detail Excellent verbal and written communications skills Soft Skills Analytical and problem-solving skills Ability to pick up and understand technical & business concepts Willingness to learn Strong sense More ❯

Services Manager –£45,000-£50,000– Stonehouse, Gloucester The Role Are you experienced in leading technical teams across multiple locations? Do you have a strong background in IT project delivery and hands-on support? If so, we have an exciting opportunity for you. We are looking for a Technical Services Manager to oversee the daily operations of our technical … our IT services. Ready to lead a team that makes a real difference in how our customers experience technology? Apply today and let's start the conversation. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLA's and maintaining high standards … of service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining More ❯

multiple EUC platforms like, Mobility, VDI, S/W Distribution, Citrix & Asset Management Responsibilities: Responsible for providing End User Computing Infrastructure Support to the customers as a part of Service Delivery. Provide 2nd line technical support experience in a service desk environment. Act upon instruction from the internal ticketing system, such as delivering project tasks, implementing requests for More ❯

We're on the lookout for a Service Delivery Manager to join our Service Delivery team! As a Service Delivery Manager, you'll be reporting to the Service Delivery Team Leader and supporting the development and use of service delivery management tools, standards, policies, and procedures that follow ITIL best … practices. You'll have the opportunity to collaborate with and support internationally renowned clients and technologies, with the aim of developing a reliable IT service and improving the organization's existing IT service infrastructure. Your goal will be to improve and develop the delivery of IT Support to clients in line with the ITIL Service Lifecycle. … You will be: Driving ongoing service improvements through our Continual Service Improvement Program. Monitoring service performance and take proactive action to ensure success. Building strong customer relationships and understand their business needs. Collaborating with the Customer Engagement Team to reduce churn and grow accounts. Advocating for ITIL best practices within the organization. You will need: At least More ❯

Overview The IT department supports over 900 internal users and manages approximately 1000 devices, ensuring effective and efficient systems and services. The team aims to continually improve operations and service delivery. Key Responsibilities Under supervision, perform development, scripting, and configuration to update and improve the NetSuite instance, adhering to budgets and deadlines. Develop new sales and booking functionalities to More ❯