26 to 50 of 70 Service Delivery Jobs in Birmingham

consult and define the people we want to join us on our journey. The Senior Enterprise Systems Manager is accountable for the operational support, service performance, governance and continuous improvement of Mace's enterprise finance systems and associated business-critical applications. The role provides leadership and oversight … outsourced application support team, ensuring services are delivered in line with agreed service levels, operational controls and business requirements. Working closely with Finance, Digital Services and third-party partners, the role ensures the stability, integrity and continual development of enterprise finance platforms, with particular ownership of the IBM Cognos ...

plays a leading role in architecting, implementing, and governing Microsoft 365 and Modern Workplace solutions across our customer environments. You will support consistent, standardised service delivery, embed automation and configuration control, and provide thought leadership that ensures our services remain secure, scalable, and aligned to best practice. This … customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft Teams, OneDrive, Purview, Entra ID, and Microsoft Defender. Design ...

Medical Infusion Suite at Sandwell and West Birmingham Hospitals (SWBH) NHS Trust is looking for a Band 3 MIS Clerk to assist in the delivery of a high-quality, efficient patient service within the unit. The post holder will work as part of the multidisciplinary team to provide … electronic systems in line with Trust policies. Main duties of the job A key aspect of the role is supporting patient flow through the service by coordinating bookings, liaising with clinical and administrative teams, and helping to ensure patients are appropriately scheduled for infusion therapies. The post holder will ...

portfolio of live consultancy engagements, facilitating regular engagement discussions, identifying risks and opportunities, and ensuring stakeholders and suppliers remain aligned on objectives, performance and delivery expectations. Success in this role will come from your ability to build trusted relationships, communicate effectively, influence stakeholders, challenge constructively and maintain oversight across … multiple engagements simultaneously. This is less about procurement activity and more about relationship management, stakeholder engagement, commercial performance and delivery oversight. Key Responsibilities Build and maintain strong relationships with stakeholders, consultants and suppliers across a portfolio of live engagements. Act as a trusted point of contact, understanding stakeholder priorities ...

portfolio of live consultancy engagements, facilitating regular engagement discussions, identifying risks and opportunities, and ensuring stakeholders and suppliers remain aligned on objectives, performance and delivery expectations. Success in this role will come from your ability to build trusted relationships, communicate effectively, influence stakeholders, challenge constructively and maintain oversight across … multiple engagements simultaneously. This is less about procurement activity and more about relationship management, stakeholder engagement, commercial performance and delivery oversight. Key Responsibilities Build and maintain strong relationships with stakeholders, consultants and suppliers across a portfolio of live engagements. Act as a trusted point of contact, understanding stakeholder priorities ...

payments worth over £195bn a year that support millions of people across the country. This is an influential advisory role at the heart of service design and delivery. You'll act as a trusted expert on fraud, error and security risk, helping teams across Universal Credit and Working … threats. Drawing on your expertise, you'll identify risks, assess vulnerabilities and recommend practical solutions that protect public money, safeguard citizens and support the delivery of effective public services. The scale of what we do is extraordinary, and the impact of your work will be felt across services used ...

needs have changed over time and ensure these are met across a variety of channels. Applies strategic thinking in how to provide the best service for the end user. Considers the political strategy and implications of any analyses and insights. Able to bring insight and expertise in how user … Bring together views, perspectives and diverse needs of stakeholders to gain a broader understanding of the issues surrounding policies and activities. Demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations. Deliver a high quality, efficient and cost effective service by considering ...

Visit to learn more. About the Role We are seeking an outstanding Executive/VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional … highly personalised, time-critical, and relationship-driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service , paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries ...

delivery.This is an exciting opportunity for a property lawyer looking to develop a differentiated and future-focused career, combining technical legal expertise and client service excellence with innovation, technology and change management within one of the profession’s leading innovation teams.As a member of the Property Innovation & Change Team … work alongside lawyers, technologists and innovation specialists to identify opportunities for transformation and implement solutions that enhance the delivery of legal services. You'll collaborate closely with clients and internal stakeholders, helping to drive innovation initiatives that improve efficiency, consistency and client experience across the Property Group.The OpportunityWe ...

influence commercial growth and make a real impact? If so, we'd love to hear from you. We're a privately owned IT Managed Service Provider helping businesses and schools maximise the value of technology through reliable support, strategic advice and exceptional customer service. With more than 15 years … genuine autonomy, influence our commercial strategy and play a key role in the continued growth of a business that prides itself on outstanding customer service and long-term client relationships. About You You're a commercially minded relationship builder who enjoys understanding customer challenges, creating tailored solutions and helping ...

data remains trusted, accessible, consistent, and fit for purpose.This role is ideal for a technically strong data engineering professional who enjoys combining hands-on delivery with leadership and continuous improvement.What you will do As our Data Engineering Lead, you will:Design, develop and maintain enterprise ETL/ELT pipelines ...

architectural evolution of an enterprise-grade ServiceNow ecosystem. Operating at the intersection of core ITSM Pro and next-generation AI, you will transform enterprise service delivery by embedding Now Assist, Agentic AI, and automated digital workflows across complex, multi-system environments.Your ImpactAI & Workflow Innovation: Architect and deploy … ServiceNow ITSM Pro, establishing high-performance standards, upgrade roadmaps, and platform guardrails.Service Experience Modernization: Design intuitive, modern portals and workspace interfaces using Employee Center, Service Portal, and UI Builder to elevate self-service and operational usability.Enterprise Integration & Automation: Connect ServiceNow with Azure DevOps, IAM, ITOM, and third-party ...

valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About the business unit Mott MacDonald's Advisory and Programme Delivery(APD) unit delivers both project, programme & commercial management (PPCM) services and advisory solutions across the built environment, defence, energy, water, environmental, transportation, health and care … sectors. We deliver tailored solutions that directly address our clients’ key challenges, combining our world-leading project expertise with unrivalled programme delivery capabilities and advisory services. APD delivers services to projects ranging in scale and complexity up to £20bn, through the technical disciplines of programme management, project management, project ...

Catering in Birmingham is seeking an experienced Building Management System (BMS) Service Team Leader to lead hands-on technical work and drive service activities across UK sites. You will coordinate engineering workloads, support service delivery, and contribute to the growth of the Smart Infrastructure team, with ...

real operational and customer challenges. Build skills and a career in a fast-growing area supported by structured learning, specialist enablement and hands-on delivery experience. Help shape a new capability and make a visible impact an opportunity to influence how these capabilities develop, create reusable solutions and help … shape the future of service delivery within Atos. Key Responsibilities Translate business and operational requirements into agentic system designs Guide teams in moving from consumer-grade to production-grade agent design Review and optimize agent workflows, decision logic, and system interactions Ensure compliance with platform architecture, governance ...

real operational and customer challenges.Build skills and a career in a fast-growing area – supported by structured learning, specialist enablement and hands-on delivery experience.Help shape a new capability and make a visible impact – an opportunity to influence how these capabilities develop, create reusable solutions and help shape … future of service delivery within Atos.Key Responsibilities• Build and configure agents, workflows, and integrations• Utilize AI-assisted coding tools to accelerate development• Implement agent logic, prompts, and decision flows• Integrate with enterprise systems (ITSM, APIs, data sources)• Test and validate agent behavior and outputs• Collaborate with architects ...

real operational and customer challenges. Build skills and a career in a fast-growing area supported by structured learning, specialist enablement and hands-on delivery experience. Help shape a new capability and make a visible impact an opportunity to influence how these capabilities develop, create reusable solutions and help … shape the future of service delivery within Atos. Key Responsibilities Build and configure agents, workflows, and integrations Utilize AI-assisted coding tools to accelerate development Implement agent logic, prompts, and decision flows Integrate with enterprise systems (ITSM, APIs, data sources) Test and validate agent behavior and outputs Collaborate ...

Client Success Manager to own a portfolio of operational client relationships within the Client Services function. You will drive value, ensure SLA-aligned delivery and cross-functional collaboration to support client success. You will work with stakeholders across Implementation, Sales and Data teams to develop plans, deliver service reviews and drive continuous improvement in service delivery and outcomes. #J-18808-Ljbffr ...

Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with a desire … fault reports. Undertaking surveys and support for technical installation projects. Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions. Produce detailed technical documentation on system installation and support procedures. Providing customer training Working closely with the service ...

client portfolio, targeting new federal government agencies outside of the Defense while deepening existing relationships. Operational Excellence: Maintain and enhance operational efficiency, ensuring that service delivery meets and exceeds client expectations. Financial Oversight: Oversee financial performance, including budgeting, forecasting, and cost optimization, ensuring sustained profitability. Compliance and Governance ...

narrative: Develop and refine messaging, value propositions, and category POVs that support Deloitte’s tech-led market position and Global Tax & Legal’s evolving service delivery model.Build branding guidelines for products, platforms and solutions: Develop and evolve a strategic playbook for GT&L product, platform and solution branding ...

Artifex Interior Systems Limited is seeking an Infrastructure and Operations Senior Manager to lead the delivery, security and continuous improvement of our IT infrastructure and workplace technology in Birmingham. You will own end-to-end service delivery, resilience, and supplier performance across the IT estate. The role ...

operations, maintain secure, high-performing infrastructure, and manage two IT Engineers. You will drive improvements in identity and device management, Microsoft 365, cybersecurity, and service delivery, working with colleagues and suppliers to deliver resilient, user-focused tech services. #J-18808-Ljbffr ...

architecture role that goes well beyond traditional pre-sales. You will act as the bridge between customer strategy, core business processes, technology design, and service delivery — working alongside sales teams to help organisations modernise their enterprise landscapes. You will also play a meaningful role in how we approach … companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. ...

using Oracle AIDP, Oracle Analytics Cloud (OAC), BI Publisher (BIP) and OTBI Design and build Oracle Fusion ERP extensions using Oracle Visual Builder Cloud Service (VBCS) Design, build and support integrations using Oracle Integration Cloud (OIC), REST/SOAP services and Fusion adapters Support Fusion Technical activities including … Oracle Fusion ERP and HCM in an Oracle Fusion system, recommending options that materially impact project outcomes The role will report into the Service Delivery Manager for the respective NTT DATA account along with being part of the Applications Management practice. What experience you'll bring Excellent knowledge ...