1 to 25 of 48 Service Delivery Jobs in Birmingham

Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯

on the appropraite action to contain and remediate any security incident. They will need to be able to provide root cause analysis and liaise with the custiomer and the Service Delivery Manager as well and ensuring the actions of the SOC Analysts follow best practice. Job Duties Security Monitoring: & Investigation: Monitoring SIEM tools to assure high a level … of security operations delivery function Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure runbooks are followed and … Other responsibilities: Involvement in scoping and standing up new solutions for new opportunities Assisting Pre-Sales team with requirements on new opportunities Demonstrations of SOC tools to clients Continual Service Improvement - Recommendations for change to address incidents or persistent event What experience you'll bring: What experience you'll bring; Must be able to obtain SC Clearance or already More ❯

as ITIL, CCNA, Microsoft, VMware, or Citrix preferred Leadership and mentoring capabilities Vendor and stakeholder management Strong problem-solving and risk mitigation skills Customer-focused with an eye for service delivery improvements Excellent communication and strategic thinking abilities If you are interested in this role or looking for something similar, please contact Alex directly on (url removed) If … position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in More ❯

exceptional IT services, leading cross-functional teams, and driving customer success, this is your opportunity to thrive. As a Senior Project Manager, youll be the driving force behind the delivery of complex IT projects, acting as the trusted advisor to our clients and ensuring seamless transitions from onboarding to BAU support. Youll work closely with Sales, Operations, Engineering, and … the PMO to turn strategy into action and deliver real value. Were looking for someone with a delivery mindset who takes ownership, leads with confidence, and continuously seeks ways to improve performance and customer outcomes. Key Responsibilities as a Senior Project Manager: Lead the end-to-end delivery of IT projects, ensuring quality, timeliness, and budget alignment. Act … as the primary point of contact for clients, managing expectations and building lasting relationships. Collaborate with Sales, Service Desk, and Engineering to translate Statements of Work into actionable plans. Identify and implement process improvements to enhance delivery and reduce order-to-cash timescales. Proactively manage risks, issues, and dependencies, supporting audits and compliance reviews. Motivate and guide project More ❯

IT Service Desk Manager Location : Birmingham, B15 1LZ Hours per Week : 35 Term : Permanent Salary : £57,433 per annum We're modernising the way we deliver technology services - and we're looking for a confident, customer-focused, technically experienced IT Service Desk Manager to lead our 1st and 2nd Line Support teams through this next phase of improvement … and innovation. This is your opportunity to take ownership of a high-performing team, drive a culture of service excellence, and play a pivotal role in enhancing the IT experience for more than 1,000 colleagues across our organisation. The Role You'll lead the day-to-day operations of our Service Desk and Technical Services Team - managing … people, processes, and performance to ensure colleagues receive a responsive, high-quality service, no matter where they're based. Key responsibilities include: Coaching and developing a skilled team of Service Desk Analysts and Technical Service Engineers. Acting as the senior point of escalation for complex support queries. Embedding a proactive, data-driven approach to service improvement More ❯

your belt in a similar role covering Microsoft-based Modern Workplace technologies. Microsoft: You will be comfortable with Microsoft technologies, including Office365, Windows OS, and cloud platforms, particularly Azure. Service Delivery: As well as your Microsoft skill-set, you will have a good level of experience across Service Delivery/Service Management. Communication Skills: You More ❯

Oversee the configuration, optimisation, and administration of the ITSM/Case Management tool, ensuring they are up to date, secure, and tailored to meet the organisations ever-evolving needs. Service Design - Scope requirements, implement and enforce best practices aligned with ITIL framework to create new service areas, and configure workflows and automation rules for process efficiencies. Incident and … Problem Management - Implement and monitor robust incident and problem management practices, ensuring our teams have an effective response to cyber security issues, and minimising service disruptions. Change Management - Coordinate change management processes to manage risks associated with updates and modifications, enhancing the security posture and compliance. Process Improvement - Identify opportunities for process enhancement within the ITSM tool in adherence … to the ITIL framework, applying best practices to boost operational efficiency, service quality, and end-user satisfaction and also conduct regular assessments for optimisation. Service Catalogue & Asset Management - Maintain and update the service catalogue and asset inventory, ensuring alignment with cyber security requirements and business priorities. Audit - continuous audit of processes, user groups & permissions, system stability and More ❯

stakeholders including NHS Trusts, local authorities,local Councillors & MPs and GPs to deliver best patient care. Main duties of the job We are seeking a proactive and detail-oriented Service Delivery Analyst to join our ITdepartment and support the delivery of high-quality IT services to our internal and externalcustomers.Reporting to the Project Coordinator, the Service Delivery Analyst will play a crucial role inmonitoring service performance, managing service-related incidents, and ensuring that all ITservices align with agreed Service Level Agreements (SLAs).This role requires a customer-focused individual with strong analytical skills, experience in ITservice management, and the ability to work collaboratively with technical teams tocontinuously improve IT service delivery. The Service delivery analyst role will require anelement of people management skills alongside service ownership About us Birmingham and District GP Emergency Room (Badger) Ltd is a not-for-profit social enterprisehealthcare co-operative which includes, as part of its group of companies, Badger MedicalLtd, Badger Healthcare Ltd and Sett Support Partnership plc. It has More ❯

This role is ideal for someone early in their IT career, such as a graduate or junior support analyst, who's keen to build hands-on experience across IT service operations and support. As part of the Service Delivery team, you'll play a key role in supporting internal users, helping to maintain high service standards … hardware, software, and IT services. Work closely with internal IT colleagues, business users, and third-party suppliers to support day-to-day operations. Monitor supplier performance and assist in service reviews. Support reporting, documentation, and ongoing improvements to IT service delivery. Assist in managing user expectations and ensure clear communication during incidents or service changes. Contribute to … the management of Major Incidents and participate in Problem and Change Management processes. Help maintain and improve ITSM tools and workflows. Support wider IT service delivery tasks as needed, including service escalations and reporting. Essential skills for the IT System Administrator: A strong communicator who is confident engaging with colleagues at all levels. Organised, proactive, and able More ❯

and aligned with business growth. Working cross-functionally, you'll serve as the key link between operations, solution architecture, business change teams, and third-party suppliers, ensuring the seamless delivery and ongoing optimisation of the Modern Workplace estate. Your key responsibilities will include: Collaborating with key stakeholders, including the Service Delivery Manager, to ensure a smooth, modern … technology roadmaps that ensure fault tolerance, resilience, and scalability by design. Acting as the subject matter expert (SME) on Modern Workplace Technology across medium to large projects and complex service rollouts. Managing third-party suppliers to ensure service excellence and timely delivery of new capabilities. Identifying and presenting business cases for continuous improvement, focusing on performance, efficiency More ❯

The team you'll be working with: Technical Security Service Delivery Manager We are currently recruiting for a dynamic Technical Security Service Delivery manager to join our growing Security Operations Centre business. About Us NTT DATA is one of the world's largest Global Security services providers with over 7500 Security SMEs and Integration partner to … to play a pivotal role in helping to shape our client's transformation journeys. What you'll be doing: What you'll be doing; Using your background in SOC Service Delivery background and experience, you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to … teams. Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations. Document and present to the customer the weekly and/or monthly More ❯

Hybrid - Service Manager - ITIL Locations : Manchester, Birmingham, Swindon, Bristol About Our Client The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest … s Government - we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And we're dedicated … the UK in HMG Estate and in some of the most iconic buildings and departments, with an aim to expand this further over the coming years. The GovPass IT Service Manager is a critical role in the operation of GovPass across the HMG Estate. As a Service Manager you will be responsible for the performance of the service More ❯

supporting a major transformation programme within a local council's Customer Services team. We're looking for a Senior Business Analyst to lead on high-impact projects focused on service improvement and cost savings across the organisation. This is a unique opportunity to shape the future of public service delivery in Birmingham, working at the heart of … customer service transformation and enterprise-scale change. About the Role:As the Senior Business Analyst, you will: Lead the analysis of complex, multi-layered programmes and projects. Translate user and business needs into actionable transformation objectives. Own key stakeholder relationships and act as the go-to expert for business analysis. Build and lead a thriving business analysis community, setting … standards and mentoring others. Champion user-centred design and agile delivery across multiple product teams. Key Responsibilities: Develop and lead the business analyst community, setting professional standards and supporting development. Work with senior leaders to define transformation goals and map service redesigns. Conduct in-depth analysis across complex business areas to inform service improvements. Use data and More ❯

largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for … s Government, we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. We're dedicated to … a longer period, supporting innovation and growth. The Government Property Agency (GPA) is seeking a dynamic and forward-thinking Head of Digital and Data PMO to drive the successful delivery of our digital and data portfolio. As Head of PMO, you will lead a central team that drives excellence across portfolio planning, programme governance, risk and issue management, benefits More ❯

Description and Person Specification and Welcome Pack. Main duties of the job To lead and manage the non-clinical operations of Hall Green Health (HGH), ensuring strategic and operational delivery of services across operations, HR, finance, digital systems, estates, governance and workforce planning. The Practice Manager is a key member of the senior leadership team, contributing to strategic development … innovation, service delivery and maximising income streams. Core areas of the role incorporate: Strategic and Operational Leadership Finance and Resource Management HR and Workforce Development Digital and IT Systems Estates and Facilities Governance and Quality Communication and Engagement Equality, Diversity and Inclusion About us Hall Green Health (HGH) is more than a GP practice. It is a trusted … of NHS contracting, QOF, CQC, and PCN structures. Excellent IT literacy and ability to manage systems like EMIS, Docman, NHSmail, and MS Office. Experience of leading organisational change and service improvement Outstanding communication, interpersonal and problem-solving skills. Strong organisational skills with the ability to manage competing priorities and adhere to deadlines and targets. Commitment to confidentiality, equality, diversity More ❯

impact initiative focused on improving services and delivering cost savings across the organisation. This is a fantastic opportunity to play a strategic role in shaping the future of public service delivery in Birmingham, leading business analysis across complex, enterprise-scale change. About the Role: As the Lead Business Analyst, you will: Develop and lead the business analyst community … continuous improvement. Translate strategic vision into prioritised, deliverable user stories and product backlogs. Key Responsibilities: Build and lead a high-performing business analysis function, supporting both professional development and delivery of excellence. Create and execute research and analysis plans to inform nuanced decision-making. Collaborate with multidisciplinary teams to ensure services are accessible, intuitive, and user-centred. Track product … Bring: Proven experience delivering digital products in large, complex organisations using agile methodologies. Strong ability to identify problems, build evidence, and drive product decisions. Significant knowledge of product strategy, service design, and user-centred design principles. Deep understanding of agile delivery, software development practices, and data-driven decision-making. Excellent communication and leadership skills, with the ability to More ❯

Capital Projectsteam provides market leading commercial and financial advice to the Public and Private Sector. Operating across the Infrastructure, Energy and Public Services sectors - we advise Government on the delivery of key policy initiatives, Technology Transformation and Major Programmes. Our Shared Services proposition within the Infrastructure and Capital Projects team provides specialist finance, service design, BPO, commercial structuring … and contract negotiation advice to private and public sector clients. The Shared Service proposition offers a unique role supporting the growth of I&CP's flourishing shared service proposition whilst working alongside our wider Deloitte service lines to bring together a comprehensive suite of technical and operational expertise to drive progress in our clients transformation programmes. This … objectives, goals and develop a strategy and plan for setting up or transforming their business services operations, with a focus on commercial, contracting and operational models. This includes evaluating service delivery, sourcing and operating model design options, conducting delivery model assessments, developing value/business cases including benefits plans, and assessing readiness for implementation (clients in and More ❯

Hybrid working practices in place. The opportunity to drive and execute the delivery of Digital and Data Strategies About Our Client The role can be based in the following office locations: Birmingham, Bristol, Cardiff, Leeds, Manchester, Nottingham or Swindon. Hybrid working practices are in place. The Government Property Agency is the largest property holder in government, with more than … 2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. We are seeking innovative, solutions-focused individuals … s Government, we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. We're dedicated to More ❯

resolve escalations Maintain, update, and secure D365 and Power Platform configurations Deliver small changes and enhancements in an agile, DevOps-enabled environment Manage incidents, problems, and risks related to service delivery and cybersecurity Build and configure workflows, automations, APIs, and integrations Drive process improvements and efficiency gains across teams Lead platform audits, asset management, service catalogue updates … based business solutions Knowledge of security principles and compliance best practices Skilled in platform governance, auditing, and performance monitoring Experience using tools like Azure DevOps, system monitoring toolsets, and service desk software This is your chance to make a meaningful impact - leading a team, shaping the future of our technology services, and helping the business grow through smarter use More ❯

role will be working 3 days per week in either our Swinton or Birmingham office with 2 days from home. Purpose: Provide high-quality support to Customer Support and Service Delivery teams in the UK, Ireland and India. Investigate and resolve issues with Moorepay products, which includes Payroll and HR. Communicate with customers about issues and provide a … efficiency Train and advise team members and customers by sharing technical expertise. System Administration: Monitor system queues to maintain product performance. Respond to and resolve system error messages. Customer Service/Continuous Improvement: Develop and maintain good relationships with stakeholders. Champion customer feedback by identifying and raising product bugs and feature requests. Provide best practice advice on Moorepay systems … Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself! To help make Moorepay such a great place to work, we focus on three things in our company culture: mental More ❯

IT Service Integration Manager – Hybrid/Birmingham – Contract – Outside IR35 VIQU have partnered with an organisation based in the West Midlands, who are seeking an IT Service Integration Manager for an initial 6-month contract. Role overview: This IT Service Integration Manager role is pivotal to ensuring the successful integration of IT services, systems, and processes across … multiple business areas. The IT Service Integration Manager will safeguard operational continuity and ensure IT services align with strategic business objectives. You will: Lead the management and delivery of IT services at a senior level, ensuring alignment with strategic goals and organisational requirements. Oversee the integration of diverse IT systems, processes, and services. Work closely with third-party … suppliers and consultancies to ensure services are delivered to the required standards. Ensure all service requirements, contractual obligations, SLAs, and KPIs are met consistently. Prepare, plan, and execute transition and integration phases to maintain operational efficiency throughout. Key skills & experience: Proven experience in managing IT service integration during periods of significant change or transformation. Strong background in IT More ❯

programme within the local council's Customer Services team. As part of this exciting project, we are seeking a Senior User Researcher to help shape the next phase of service delivery across Birmingham. This is a fantastic opportunity to play a key role in designing inclusive, user-centred public services that truly meet the needs of the city … multiple product teams, ensuring user needs are central to all design and policy decisions. Engage with Birmingham's diverse communities to understand their experiences and translate insights into actionable service improvements. Champion user research best practices and contribute to the development of the user research community within the council. Key Responsibilities: Lead user research for complex, high-risk, and … interdependent services. Build and execute research and analysis plans using both qualitative and quantitative methods. Create evidence bases to support inclusive service design, particularly for assisted digital delivery. Work across multidisciplinary teams to ensure services are accessible, intuitive, and effective. Support the user research community of practice by setting standards, mentoring others, and running learning events. What You'll More ❯

Executive Cost Manager, you'll provide strategic cost leadership across multiple complex infrastructure projects, from early-stage cost advice through to final account. You'll be responsible for overseeing service delivery, mentoring internal teams, and acting as a trusted commercial advisor to clients. This role is ideal for a seasoned professional with proven consultancy experience in large-scale … excellent opportunity for a commercially driven professional with a collaborative mindset and strong technical grounding to influence major construction outcomes. Key Responsibilities Include: - Lead the commercial and cost management delivery on major infrastructure projects. - Manage and coordinate internal teams, ensuring high-quality service delivery across all project stages. - Build, grow, and maintain strong client relationships, acting as More ❯

instrumental in driving operational excellence, enabling growth, and delivering exceptional customer experiences. This role is a unique opportunity to influence outcomes at scale - leading initiatives that span customer success, service operations, escalations, commercial growth enablement, and operational maturity. You'll work across functions, challenge the status quo, and ensure our most valuable customers realise rapid and enduring value from … their investment in OneAdvanced. What You Will Do Operational Excellence & Customer Experience Lead and continuously evolve customer operations to ensure scalable, efficient, and high-quality service delivery across the Accelerator portfolio. Define and implement metrics-driven processes that elevate customer satisfaction, reduce friction, and ensure consistency across every customer touchpoint. Act as the senior escalation point for major … Revenue Retention (NRR) and EBITDA through streamlined processes and cross-functional alignment. Track and optimise SaaS ARR realisation from contract signature to revenue, working across Professional Services, Finance, and Delivery to reduce backlog and accelerate time to value. Support the sales and account management teams by monitoring cross-sell initiatives (e.g. Supercharge and Expand products), providing data-led insights More ❯

37.5 hours per week About the role An exciting opportunity has arisen in the Homes & Communities department managing our co-operative team. The team provides a high-quality housing service to a portfolio of co-operative properties across Birmingham and Walsall in accordance with individual Housing Management Contracts. You will ensure a coordinated service delivery approach to … income management, allocations and lettings, breaches of tenancy, resident engagement and the recording of reports of repairs and maintenance jobs on the housing management system to deliver excellent customer service to residents. You will develop a positive working relationship with all Co-operative Committees, ensuring organisational representation at formal meetings when required which may include up to six evening … verified to check your eligibility to work and live in the UK. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). More ❯