1 to 25 of 35 Service Delivery Jobs in Birmingham

Service Delivery Manager (6-month FTC), £50,000 p.a, hybrid on site 2 days per week. South Birmingham We are seeking a Service Delivery Manager for a 6-month fixed-term contract in South Birmingham. The successful candidate will be responsible for ensuring the effective delivery of IT services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM). Primarily you will be; Managing outsourced Application providers, Network, Telephony and Desktop Services providers Managing internal business Incident, Problem, Change requests Owning and coordinating response to P1's Bringing … are met. - Handle supplier management, ensuring that external vendors deliver quality services . - Utilize ServiceNow for incident, problem, and change management processes. - Continuously improve service delivery processes and identify areas for optimization. Skills and Qualifications: - Proven experience in ITIL/ITSM. - Strong stakeholder management skills. - Experience in supplier More ❯

Snowhill, Birmingham, United Kingdom Salary: Competitive with great benefits The Partnerships Manager drives a team to commercial innovation through strategic partnerships, ensures the seamless delivery of partnership commitments, defines go-to-market approaches, and positions BT Group as a key global partner. In addition to commercial and strategic responsibilities … a core component of this role is to champion and deliver service excellence and continuous improvement across all partner engagements. This includes identifying areas of underperformance, leading service improvement initiatives, and aligning service delivery with BT's digital transformation goals. The Partnerships Manager builds relational contracts … What you'll be doing Supports strategy development and growth of partnerships for BT Group, with proactive monitoring of vendor performance and implementation of service improvement plans. Commercial management of vendor portfolio through multiple lenses (operational, regulatory, legal, reputational, IT security risk, etc.). Works with partners to hold More ❯

IT Service Lifecycle Manager Location: Birmingham (up to 40% remote) Salary: £65,000 - £75,000 + Excellent Benefits Working Pattern: Full-time, 35 hours/week (flexible & hybrid working available) Department: IT Service Delivery - Service Management A global legal organisation with a strong UK presence is … seeking an experienced IT Service Lifecycle Manager to join its collaborative and forward-thinking IT function. This role is central to ensuring IT services are designed, transitioned, and operated effectively, with a strong focus on service governance and continual improvement. You'll work within a highly structured, ITIL … aligned environment, managing relationships with stakeholders and third-party partners across the full service lifecycle. It's an excellent opportunity for someone looking to contribute to a mature, high-performing IT function within a regulated, professional services setting. What you'll be doing: Lead the full lifecycle of IT More ❯

The Project Manager will support the Transition Manager in delivering two strategic initiatives: 1. Supporting the transition of service management operations from an incumbent supplier to a new service provider, ensuring business continuity and operational stability. 2. Assisting in driving service management maturity improvement, embedding best practices … and optimising service delivery in alignment with strategic objectives. Working under the leadership of the Transition Manager, this role is responsible for coordinating and managing project activities, tracking progress, managing dependencies, and ensuring that key milestones are achieved on time, within scope, and within budget. The Project Manager … will handle the day-to-day delivery aspects of the program, ensuring that project governance, risk management, and stakeholder communications are executed effectively. Key Responsibilities Project Support and Coordination: · Support the Transition Manager by coordinating all project-related activities across both the Service Management Transition and Maturity Improvement More ❯

Join us on the Journey... National Express are recruiting an experienced Head of Technology Delivery, Products & Applications to join our team, based at our Head Office in Digbeth . The successful candidate will be responsible for driving Technology initiatives, managing product and application portfolios, and ensuring the effective delivery of technology solutions aligned with business objectives. This role is hands-on, overseeing the delivery of technical initiatives and Product & Application Management, ensuring that IT capabilities support strategic priorities and operational excellence. What you'll do: Technology Delivery & Project Management Oversee demand prioritisation, ensuring IT projects align … with business needs and strategic goals Lead programme, project, and project management (PM) performance tracking, ensuring timely and efficient delivery Develop and enforce policy, process, and standards for project and change management Drive portfolio forecasting and budget management to ensure cost-effective resource allocation Establish and manage a Project More ❯

3rd Party IT Suppliers to build and deliver IT Services and Solutions. You'll ensure that solutions meet agreed criteria and review SLAs and service metrics to identify improvement opportunities in IT Infrastructure. You will also strive for continuous improvements in the Infrastructure Service Portfolio for local Project … Sites. You'll also be responsible for the "End to End" Project IT Infrastructure service delivery to the Grid Integration Business Unit across UK and Ireland. Implements effective interfaces between IT teams for all IT services and, where required, ensures adherence in line with agreed service level … agreements (SLAs), all within the department's practice competence. Lead IT delivery by setting and monitoring targets. Maintain relationships with business project teams to balance cost, time, and demand. Manage expectations and requirements for local Project IT services delivery. Oversee capture, analysis, aggregation, and prioritization of IT site projects More ❯

ServiceNow sales/presales opportunities with ServiceNow across the UK and will involve a mix of sales/pre-sales, programme management, and technical delivery, with a focus on driving ServiceNow implementation across clients, and ensuring the success of ServiceNow initiatives within the business. Your role • Drive sales activities … Expertise: You need a deep understanding of the ServiceNow platform, including its capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Center, Case and Knowledge … Understanding customer experience strategies and how to improve customer interactions and satisfaction. This includes knowledge of customer journey mapping, customer feedback mechanisms, and customer service best practices. • Technical Skills: Proficiency in technical aspects such as system integration, data migration, and customization of the ServiceNow platform is important. This includes More ❯

working closely with our vendors, internal IT teams, and senior business stakeholders. You'll have a highly visible position, sitting as part of the Service Leadership Team (SLT), and helping drive a collaborative, customer-focused service culture across a 24/7 operation. Main Responsibilities System Management: Lead … + availability and optimal performance. Incident Management: Oversee major and standard incident processes (not hands-on) including communications, root cause analysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements, and lead regular service reviews. SLA Implementation … minimise disruption, and support a culture of continuous improvement. Project Leadership: Lead system-related projects and workstreams, including upgrades, migrations, and new implementations, ensuring delivery to time, scope, and quality. Stakeholder Management: Engage and influence C-level executives and department heads, translating complex system needs into clear business value. More ❯

Working cross-functionally, you'll serve as the key link between operations, solution architecture, business change teams, and third-party suppliers, ensuring the seamless delivery and ongoing optimisation of the Modern Workplace estate. Your key responsibilities will include: Collaborating with key stakeholders, including the Service Delivery Manager … tolerance, resilience, and scalability by design. Acting as the subject matter expert (SME) on Modern Workplace Technology across medium to large projects and complex service rollouts. Managing third-party suppliers to ensure service excellence and timely delivery of new capabilities. Identifying and presenting business cases for continuous More ❯

want to help shape the future of betting and gaming, then it's to time to join us. Job Purpose To deliver a comprehensive Service Support and Service Delivery engineering function which is cost effective and efficient to the Betfred UK Retail Estate. The successful candidate will … Equipment within our Retail High Street Licensed Betting Offices. Job Duties Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals. Report to engineering management and liaise with Retail Service Desk and Retail Support daily. Full compliance with … in on our 'Refer a Friend' programme - we're always looking for exceptional individuals like you! Peace of Mind: Benefit from a death in service benefit, though we hope you'll never need it. Save Smart: Enjoy discounts and cashback offers from a diverse range of high-street and More ❯

IT Technical Infrastructure Manager will be responsible for all infrastructure (on-premises/cloud-based or outsourced) and all partner performance involved in the delivery of infrastructure to our central, field-based, and remote site teams. The IT Technical Infrastructure Manager will also contribute to the continual development of … the most appropriate technology, capacity, and resilience of systems to support our business’s ongoing growth and ambitions. Responsibilities: Manage the day-to-day delivery of infrastructure services including Hosting, Android and Apple published applications, all Azure services, Microsoft Office 365, EPOS, LAN, WAN, Security, Internet, Wi-Fi, and … remote access. Technical management of Datacentres. Manage key suppliers involved in the delivery of infrastructure services. Negotiate with suppliers and contractors for infrastructure-specific products and services. Manage and drive infrastructure projects both internally and with our suppliers. Define and manage IT Disaster Recovery Strategy for infrastructure services. Manage More ❯

an exciting opportunity for a Head of IT Operations to join our dynamic IT Team. Working directly for the CTO, this role oversees the delivery, operational efficiency, and excellence of the IT systems and services used by fee-earning and support staff to deliver high-quality legal services to … in our Worcester office and is predominantly office-based. Role Purpose The core purpose of this role is to ensure the effective and secure delivery of business-critical IT services across the firm, supporting our legal teams and business services functions. You will play a key role in implementing … of our five-year IT strategy. Role and Responsibilities Operational Management System Performance - Ensure all IT systems are reliable, secure, and optimised for performance. Service Delivery - Lead IT support functions to ensure the timely resolution of incidents and requests in line with agreed SLAs. Infrastructure - Manage and maintain More ❯

in managing effective relationships with tax authorities. Manage key components of multiple tax engagements, including strategy, planning, risk assessment, team management, engagement economics and delivery of exceptional client service. Your key responsibilities We'll look to you to challenge the effectiveness of the tax strategy and approach for all … across a network of existing and future clients and key stakeholders. You'll identify opportunities for the use of technology to accelerate and enhance delivery of indirect tax services and actively participate as member of pursuit teams and service delivery teams. Skills and attributes for success Collect … enhance proficiency in the use of major technology tools Drive overall deployment of technology services through active participation as part of pursuit and client service engagement teams Monitor penetration and performance of technology services and communicate to leadership Monitor competitive and client feedback and needs and communicate with leadership More ❯

tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement … with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom … Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelors degree or equivalent in an engineering-related discipline Working proficiency More ❯

organisation as you will play a pivotal role in developing our new centralised software. Your expertise will help streamline business operations and enhance their service delivery. What You'll Do: Design, develop, and test high-quality software applications using PHP and object-oriented programming principles. Collaborate with engineers and More ❯

client portfolio, targeting new federal government agencies outside of the Defense while deepening existing relationships. Operational Excellence: Maintain and enhance operational efficiency, ensuring that service delivery meets and exceeds client expectations. Financial Oversight: Oversee financial performance, including budgeting, forecasting, and cost optimization, ensuring sustained profitability. Compliance and Governance More ❯

client portfolio, targeting new federal government agencies outside of the Defense while deepening existing relationships. Operational Excellence: Maintain and enhance operational efficiency, ensuring that service delivery meets and exceeds client expectations. Financial Oversight: Oversee financial performance, including budgeting, forecasting, and cost optimization, ensuring sustained profitability. Compliance and Governance More ❯

technical, architecture, network teams through to CIO/CTO, fostering trust and collaboration with customers at all levels. Building the same relationships internally, across Service Delivery, Technical teams, fellow sales and wider Kerv. Deliver excellence in customer presentations Understanding customer specific needs and challenges, shaping your message to More ❯

the Defence and National Security sector. This is a permanent role based primarily on-site in Birmingham. The Role: Working within dynamic project and service teams, you will be responsible for understanding complex requirements and designing, implementing, and supporting robust network solutions. Your expertise will be crucial in bridging … the gap between traditional TDM/circuit-switched environments and modern packet-switched networks, ensuring seamless and cost-effective service delivery for a key customer. Key Responsibilities: Analyse business and technical requirements for network solutions, particularly focusing on legacy and transitioning technologies. Design medium to large-scale network … emulation solutions, understanding associated limitations (e.g., timing). Configure and manage technologies such as SDH, WDM, ATM, and Frame-Relay . Implement Quality of Service (QoS) mechanisms, especially for real-time applications. Apply network security best practices (encryption, authentication, secure routing). Ensure effective handover of solutions to operational More ❯

team leader. Monitor, delegate and coordinate workflow, reporting regularly to team leader on progress and issue management. Seek ways of innovating and improving quality, service delivery and efficiencies in processes and procedures. Provide expert advice solutions to pensions queries and pensions consultative advice; keep abreast of technical and … legislative developments within the pensions industry. Work closely with other departments/teams to provide a total service to our clients. Ensure the accurate updating of time recording system for both chargeable and non-chargeable activities. Your profile Essential Criteria Previous pensions administration experience of Defined Benefit (DB) schemes. More ❯

team leader. Monitor, delegate and coordinate workflow, reporting regularly to team leader on progress and issue management. Seek ways of innovating and improving quality, service delivery and efficiencies in processes and procedures. Provide expert advice solutions to pensions queries; keep abreast of technical and legislative developments within the … technical support to more junior staff. Work closely with other departments/teams both internal and external to the Company to provide a total service to our clients. Ensure the accurate updating of time recording system (OpenAir) for both chargeable and non-chargeable activities and meet required utilisation targets. … times basic salary XPS Rewards (offers High Street discounts and savings) Employee Assistance Programme for you and your household Access to a digital GP service Paid volunteering day Staff referral scheme What Next If you feel XPS could be the next step on your career ladder, please apply directly More ❯

Technology are working with a client in Birmingham who require a Project Manager to support the Transition Manager in delivering two strategic initiatives Transitioning service management operations to a new provider. Improving service management maturity and optimising service delivery. Key Responsibilities: Coordinate project activities and maintain detailed … budget. Identify and manage project risks and issues. Communicate with stakeholders and prepare reports. Skills: Strong organisational, coordination, and communication skills. Knowledge of ITIL service management frameworks. Ability to manage multiple priorities and work collaboratively. Qualifications: Proven experience managing Service Management projects within Critical National Infrastructure (CNI). … Project management certification (PRINCE2 Practitioner, PMP, or Agile). Experience in IT service transitions and service management maturity improvement projects. Experience in public sector or critical national infrastructure environments. Vetting Level: Level C vetting required. If you have the relevant experience to carry out the role outlined above More ❯

Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer needs and service delivery. Manage client expectations and uphold company commitments to ensure client satisfaction. About The Candidate To be successful in this role you will need More ❯

hours Per Week) Overview: First Military Recruitment are currently seeking a Data Engineer on behalf of one of our clients. Responsible for supporting the delivery of the Project Services Team to meet customer requirements to improve service delivery standards in respect of new store openings, store closures … window, fully assembled and labelled. Any other reasonable tasks as assigned by management. Skills and Qualifications: Previous experience in a similar role. Excellent customer service skills. High degree of flexibility in terms of hours of work and location. High level of health, safety and environmental compliance. Full clean driving More ❯

Week) Overview: First Military Recruitment are currently seeking a Project Services Field Engineer on behalf of one of our clients. Responsible for supporting the delivery of the Project Services Team to meet customer requirements to improve service delivery standards in respect of new store openings, store closures … window, fully assembled and labelled. Any other reasonable tasks as assigned by management. Skills and Qualifications: Previous experience in a similar role. Excellent customer service skills. High degree of flexibility in terms of hours of work and location. High level of health, safety and environmental compliance. Full clean driving More ❯