1 to 25 of 71 Service Delivery Jobs in Birmingham

Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation … strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future ...

Hybrid Working Department : Managed Services Reports to : Operations Manager Shape the Future of Managed Services We're looking for an experienced and people-focused Service Delivery Manager to join our growing Managed Services team. This is a newly created role that offers a unique opportunity to help define … service delivery standards, influence best practice, and make a significant impact on both client experience and team development. As a Service Delivery Manager, you'll be responsible for leading the delivery of exceptional service across multiple client accounts, ensuring operational excellence, strong client relationships ...

Title: Client Service Delivery, Sr Manager Location: West Midlands (Birmingham) Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside … work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office ...

Description Job Title: Client Service Delivery, Sr Manager Location: West Midlands (Birmingham) Salary: Competitive Career Level: CL6 Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days … work and live. It is personal to all of us.” - Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office ...

Service Delivery Manager - 3 Month FTC Birmingham, three days per week on site £40,000- £45,000 pro rata + £5,000 car allowance We're recruiting a Service Delivery Manager for a Birmingham based technology business on an initial three month fixed term contract. … business requires someone who can quickly take ownership of customer relationships and day to day service delivery. You'll manage a portfolio of customers, lead service reviews and ensure issues, risks and improvement actions are properly managed through to resolution. The initial contract is for three months, with ...

looking for a n experienced and motivated Building Management System (BMS) Service Team Leader to join our Smart Infrastructure division . In this role, you'll combine hands-on technical expertise with leadership responsibilities to deliver BMS service activities across customer site s. You'll coordinate engineering workloads … support service delivery, and play a key role in the growth and development of the team. This role involves regular travel to customer sites across the UK, typically three days per week. Y our defined geographical area will be the North of the UK (primarily Birmingham, Leeds, Liverpool ...

t. Someone who combines strong Microsoft infrastructure expertise with sound judgement, clear communication and genuine ownership.You'll become the trusted technical counterpart to our Service Delivery Manager, helping resolve complex customer issues, supporting the wider engineering team and ensuring our customers receive an exceptional managed service.If … Based Initially (3–6 Months) | Hybrid Working (3 Days Office/2 Days Home)Competitive Salary DOE + Excellent Benefits Permanent | Full TimeReporting to: Service Delivery ManagerProduct/Service: Managed IT Services | Microsoft Cloud | Cyber Security | Digital TransformationPedigree: Leading Microsoft Partner & Managed Services ProviderYour Background/Skills ...

below opportunity within our business: Infrastructure and Operations Senior Manager Main purpose of the job The Infrastructure & Operations Senior Manager is responsible for the delivery, security, availability, performance and continuous improvement of Artifex's IT infrastructure, workplace technology and operational IT services. The role ensures technology services are secure … resilient, reliable and cost-effective, enabling business operations and growth. Accountable for end-to-end IT service delivery, service management, operational resilience, cyber security compliance, supplier performance and workplace technology services, the role leads the IT Service Desk and ITIL processes to ensure services consistently meet ...

looking for a n experienced and motivated Building Management System (BMS) Service Team Leader to join our Smart Infrastructure division . In this role, you'll combine hands-on technical expertise with leadership responsibilities to deliver BMS service activities across customer site s. You'll coordinate engineering workloads … support service delivery, and play a key role in the growth and development of the team. This role involves regular travel to customer sites across the UK, typically three days per week. Y our defined geographical area will be the North of the UK (primarily Birmingham, Leeds, Liverpool ...

Service Delivery Manager - 3 Month FTC Birmingham, three days per week on site £40,000- £45,000 pro rata + £5,000 car allowance We're recruiting a Service Delivery Manager for a Birmingham based technology business on an initial three month fixed term contract. … business requires someone who can quickly take ownership of customer relationships and day to day service delivery click apply for full job details ...

Summary of Role To analyse financial and operational data to provide actionable insights that drive business performance, optimise service delivery, and support strategic decision-making across the organisation. Bridge the gap between finance, operations, and business units to enhance profitability and operational efficiency. What you will be doing … Prepare and analse monthly, quarterly, and annual financial performance reports comparing actual results against budgets and forecasts, identifying variances, trends, and drivers across service lines, business units, and regions. Monitor key financial metrics and analyse operational metrics including service delivery efficiency, utilisation rates, productivity, quality indicators ...

Infrastructure and Cloud Operations practice supports enterprise customers through innovative automation, monitoring, orchestration, and emerging AI-driven solutions that improve operational efficiency, resilience, and service quality. Our teams work at the forefront of infrastructure transformation, combining deep technical expertise with industry best practices to deliver secure, reliable, and scalable … career As a Server Tooling and Orchestration Specialist, you will play a key role in supporting and evolving enterprise automation platforms that enable automated service delivery, event management, workflow orchestration, and future AI-enabled operational services across customer environments. Working within a highly governed, ITIL-aligned service ...

Infrastructure and Cloud Operations practice supports enterprise customers through innovative automation, monitoring, orchestration, and emerging AI-driven solutions that improve operational efficiency, resilience, and service quality. Our teams work at the forefront of infrastructure transformation, combining deep technical expertise with industry best practices to deliver secure, reliable, and scalable … career As a Server Tooling and Orchestration Specialist, you will play a key role in supporting and evolving enterprise automation platforms that enable automated service delivery, event management, workflow orchestration, and future AI-enabled operational services across customer environments. Working within a highly governed, ITIL-aligned service ...

portfolio across workplace, infrastructure, applications and data. Reporting to the Head of CX, Data, Technology & Transformation, you will shape the technology strategy, roadmap and service delivery agenda, ensuring our technology landscape is secure, resilient, cost-effective and aligned to business priorities. You will lead a team … Salesforce. Build strong relationships with senior stakeholders, translating business priorities into technology requirements and improvements. Lead and develop the UK&I service delivery team, including 4 direct reports and 3 wider team members. Drive data strategy, architecture, governance and data quality to enable trusted, accessible information. Own service ...

exceptional. What you'll actually do You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery - it's complete ownership of customer success during the most critical phase of their … contribute to improving how we onboard customers across the board. What you'll bring You'll need{{:}} Proven experience in IT Project Management, Technical Delivery, Service Desk Leadership, or Customer Success roles Strong technical background with solid knowledge of M365, Azure, networking, and related technologies Excellent written ...

powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris. Mission/Role Summary Define and structure agentic service delivery models by translating service requirements into detailed agent workflows, interaction patterns, and operational designs. Where purpose meets career: Work at the forefront … real operational and customer challenges. Build skills and a career in a fast-growing area supported by structured learning, specialist enablement and hands-on delivery experience. Help shape a new capability and make a visible impact an opportunity to influence how these capabilities develop, create reusable solutions and help ...

Accenture in Birmingham is seeking a Sr Manager for Client Service Delivery to lead end-to-end delivery of infrastructure and cloud services. You will own service health, SLAs and KPIs, leveraging AIOps tools and observability platforms to optimise performance and reliability. The role requires strong ...

secure, reliable and high-performing infrastructure and end-user services Drive improvements across identity and device management, networking, Microsoft 365, cybersecurity, operational support and service delivery Lead day-to-day technical operations Line manage two IT Engineers Work with colleagues, suppliers and stakeholders to deliver resilient, well-governed … user-focused technology services Contribute to digital transformation, security and compliance improvements, modern tools and improved ways of working Support collaboration, innovation and excellent service across the organisation Troubleshoot issues and roll out new tools and technology Deliver a major infrastructure refresh, including fibre connectivity, network switching and core ...

Sharp Business Systems France is seeking an experienced Service Delivery Manager to lead the day-to-day delivery of managed services in a hybrid working environment. You will ensure operational excellence, maintain strong client relationships, and drive continual service improvement across multiple accounts. You will lead … team, manage SLAs and KPIs, and collaborate with onsite teams, technical specialists, service desk, and commercial teams to deliver exceptional customer outcomes. #J-18808-Ljbffr ...

data and manages several critical digital systems and key elements of the Governments critical national infrastructure. Enterprise Security & Risk Management (ESRM) supports the secure delivery of DWP business, empowering the Department to operate within its security risk appetite, prioritise security improvement activities and maximise return on security investment. … someone who can see the bigger picture, build credibility with senior stakeholders, challenge constructively, and provide clear analysis of how security risks could affect service delivery, resilience, people, data, assets and public trust. Wewouldlovetohearfromyouifyoucandemonstrateyourskillsandexperienceacross all the following essential criteria: Experience providing risk assessment or assurance or decision support ...

providing innovative and cost-effective solutions to both public and private sectors. Our team delivers bespoke, flexible, and efficient services through a process-orientated delivery structure. We pride ourselves on strong customer relationships evidenced by the high proportion of referrals and repeat business. Why work with us... … team! What we need... Due to a period of sustained growth, we are looking to recruit a Change and Release Manager to join our Service Management Team. Based in the company’s Birmingham office, the Change and Release Manager will join an experienced team working within an ITIL framework ...

Join METCLOUD – Securing the Future of Sovereign Cloud and AI. METCLOUD is an award-winning Cloud Security Service Provider at the forefront of the UK’s rapidly evolving digital landscape, recognised as a key driver of UK data sovereignty. As organisations increasingly adopt cloud, AI, and Generative AI technologies … advocacy, commercial account development, and internal stakeholder coordination. It is not purely a sales position. The Account Manager must understand customer business priorities, monitor service performance, and collaborate with technical, operational, and commercial teams to deliver successful customer outcomes and long‐term partnerships. Key Responsibilities Account Ownership ...

something bigger. Main Purpose of the Role & Responsibilities in the Business As an EDM Support Manager , you will oversee the day-to-day delivery of support for the Kainos EDM product. This includes managing people, customer interactions, support processes, releases, and reporting, all while ensuring adherence to defined SLAs … from onboarding to business-as-usual support. The role involves collaboration with Product, Engineering, and Sales teams to ensure customer satisfaction and drive continual service improvement. Responsibilities Delivery Manage the seamless transition of customers from the Onboarding Team to Support, including effective handover of configuration knowledge and documentation. ...

strategic and operational leadership of MACS' support services capability. This is a senior leadership role sitting above Team Leads and Support Analysts, accountable for service performance, customer satisfaction, operational excellence and continuous improvement across the support function. You will define how support services are delivered across the business, establishing … standards, processes, governance and best practice while ensuring exceptional outcomes for customers and internal stakeholders. The successful candidate will combine strong people leadership, service management expertise and commercial awareness with a passion for developing high-performing teams and continually improving service delivery. Key Responsibilities Own overall service ...

their operations, reduce risk, and achieve measurable costefficiencies. We are now looking to recruit an experienced Team Leader to join our Fire and Security service team to supportour continued growth across your designated region. This is a hands on technical role combined with regionalleadership responsibility, working closely with … Regional Service Manager to drive team performance, technicalstandards, and customer satisfaction across the area. The Role As Team Leader Fire and Security Engineer, you will take ownership of your designated service area while alsoproviding day to day leadership, coaching, and technical guidance to a team of engineers. ...