10 of 10 Service Delivery Jobs in Birmingham

recruiting a Service Delivery Manager to act as the primary point of contact for a portfolio of customers, ensuring services are delivered in line with contractual commitments while identifying opportunities to enhance service quality, customer satisfaction, and commercial performance. This is a highly customer-facing role, working … closely with internal teams to manage the full service lifecycle. You’ll be accountable for communication, performance, and outcomes—owning the relationship and ensuring customers see real value from the services delivered. Key Responsibilities Own customer contracts and service obligations, identifying risks, gaps, and mitigation plans Plan, lead ...

Title: Technical Services Manager Location: Birmingham Salary: 70,000k Full time Job Objectives The CNI Technical Services Manager is responsible for overseeing the delivery of technical services for Critical National Infrastructure (CNI) environments at NGH, Warwick. This role focuses on managing on-site technical operations, ensuring the reliable execution … Coordination : Work closely with the scheduling and planning teams to manage workforce allocation, address resource constraints (e.g., high volumes of annual leave), and ensure service delivery aligns with planned obligations. Service Delivery : Monitor and maintain service reliability, addressing any failures promptly and collaborating with ...

Service Delivery Manager - Retail or Hospitality Industry experience required. Birmingham (Hybrid) | £65 000 - £70 000 An established, highly regulated, customer-facing organisation operating across 30+ UK sites , online platforms, and hospitality services is looking for an IT Service & Digital Transformation Manager to take ownership of service … next phase of digital and AI enablement. This is a hands-on leadership role with real influence, sitting at the intersection of IT service management, people leadership, suppliers, and transformation delivery . If you enjoy stabilising complex services while modernising how technology creates value, this role is designed ...

This apprenticeship is focused on developing excellent customer service skills within a professional IT environment. The post holder will learn how to analyse and resolve a wide range of IT issues and service requests, supporting users via phone, live chat, our online portal and in person … front desk. Role Providing first line IT support to staff, students, and visitors, via all the Service Desk’s contact methods, developing the skills and confidence required to operate as a fully effective first line analyst. Gaining exposure to selected second line support activities as part of the apprenticeship ...

services and delivering cost savings across the organisation. This is a fantastic opportunity to play a strategic role in shaping the future of public service delivery in Birmingham, leading business analysis across complex, enterprise-scale change. About the Role:As the Lead Business Analyst, you will: Develop … into prioritised, deliverable user stories and product backlogs. Key Responsibilities: Build and lead a high-performing business analysis function, supporting both professional development and delivery of excellence. Create and execute research and analysis plans to inform nuanced decision-making. Collaborate with multidisciplinary teams to ensure services are accessible, intuitive ...

dynamic Business Analysts to support core workstreams within this transformational programme. You will play a pivotal role in the development of clinical pathways and service redesign in line with our programme plan, ensuring that our digital systems deliver tangible benefits for patients and staff alike. In this role … healthcare environment. This is a unique opportunity to work on a digital transformation that will have a lasting impact on patient care and service delivery at the Royal Orthopaedic NHS Foundation Trust. Main duties of the job As part of the EPR Team you will work in collaboration ...

customers across the world. Its growth is driven by a focus on continuous improvement and adaptability, with customer needs informing product development and service delivery. Main Duties: In this role, you will focus on developing new business as well as maintaining client relationships across the French market to support ...

lead direct teams with clarity and confidence. Expert knowledge of protective security, with the ability to drive innovation while balancing security requirements with service delivery and transformation needs. Strong ability to integrate external threat intelligence, organisational context and situational awareness to build a holistic threat picture, including … collaborating face to face in a hub. Pay: We offer competitive pay of up to £92,552. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at 26 days rising to 31 days over time. ...

critical data platform within DWP. This is a hands-on senior architecture role focused on transforming a complex brownfield data estate while maintaining uninterrupted service delivery. You'll be driving major technical decisions across data architecture, infrastructure, security, and cross-cloud connectivity - shaping the future of a platform that … 2. Data Platform & Integration Architecture Design modern ingestion, transformation, and storage patterns. Define migration and schema transition strategies that maintain data quality, lineage, and service continuity. Architect phased rollout approaches to reduce operational risk. 3. Infrastructure, Security & Network Architecture Lead the transition from bespoke UC MacBook/VPC setups ...

framework supplier, we support hospitals, care homes, supported living services and private healthcare organisations with reliable, skilled professionals. With a strong focus on personalised service and long-term partnerships, we help clients meet their staffing needs efficiently while upholding the highest standards of care and compliance. Job Summary … presentations, and negotiations to convert prospects into long-term partners. Collaboration: Work closely with internal recruitment and account teams to ensure seamless onboarding and service delivery. Reporting: Maintain accurate records of client interactions, pipeline activity and sales outcomes. Skills & Qualifications Experience: Proven track record in business development, sales ...