1 to 25 of 31 Service Delivery Jobs in Cardiff

Service Delivery Agent/Customer Support (Anti-Money Laundering & Compliance Services) We are looking for a proactive and customer-focused Service Delivery Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a new service being established. We are looking for somebody who has worked in a contact centre/service delivery environment, taking inbound and outbound calls, creating new service tickets, collating and analysing documents and then preparing reports. You should be confident in your ability to be part of … a team setting up a new service which comes with exciting career prospects for the right person. Our client would like previous experience in banking, financial services, insurance industry working as part of as service based business. You will be responsible for the efficient and effective delivery More ❯

Peaple Talent have partnered with a leading professional service company based in central Cardiff who are recruiting an experienced and Head of IT to lead their IT function. This critical role will support a team that serves approximately 750 members of staff, ensuring the smooth implementation of our existing … IT strategy whilst successfully managing the day to day IT operations along with maintaining very high standards of IT service delivery safeguarding the IT infrastructure. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy in alignment with the firm’s goals, ensuring effective and timely … delivery of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the service desk operates efficiently More ❯

in it for you? 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell) Hybrid working options. Automatic enrolment onto our Employee Participation Scheme. Enhanced Maternity leave. Paternity and Adoption leave. … support and encourage development by offering internal and external accredited courses, secondments and study support. Visit Our People page What's the role? The Delivery Project Manager is responsible for the management, monitoring and reporting of a range of Utility Infrastructure services to Industrial and Commercial customers across the … UK. Reporting to the Service Delivery Manager, the Delivery Project Manager will be the customer lead on a number of customer portfolios and will be supported in the delivery of Utility Infrastructure services by a team of Project Co-ordinators. The role involves the day-to More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and … this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure … IT service desk professionals & a couple of Team Leaders Experience Required: Experience in a similar senior IT role i.e. Head of IT/Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent More ❯

Its primary functions are: to provide high quality IT systems, support and maintenance across the organisation to provide strategic advice and guidance to the service areas and their directorates to contribute to the delivery of the Council's Digital First approach The ICT Service consists of several … functions including: the Service Desk Enterprise Systems and Data teams responsible for the development, support and maintenance of both in-house developed and 3rd party applications ICT Services teams delivering network, server and end user computing services Security and Compliance Enterprise Architecture About the job The technologies supported are … and cloud infrastructures. Within the school environment there is a strong adoption of Chromebooks and iPads along with both Google and Microsoft cloud-based service offerings. You would be joining an enthusiastic and ambitious team with opportunities to work with a range of cutting edge technologies. You will have More ❯

Overview apetito business operates 24/7 providing a vital service to our customers. IT is central to the success of the business and the IT team supports the infrastructure and services vital to its operation. We are embarking on a period of exciting change and this role will … is committed to delivering world-class services to the business and supporting its continued growth. This role will play a pivotal part of our service delivery offering and will lead the way in supporting our network and server infrastructure on-premise at our office locations as well as … level designs to meet challenging infrastructure requirements. Understanding environment demands to scale resources and link capacities efficiently and proactively. Working with the Head of Service Delivery, Cloud & Infrastructure to properly budget for resource trends. Proficiently identifying, monitoring, and resolving issues to a successful conclusion. Collaborating with team members More ❯

the company is entering an exciting new chapter of strategic expansion. The Role: Were looking for a Senior Technology Operations Manager to lead the delivery and optimisation of operational processes across installations, support, and training functions. This is a high-impact, strategic leadership role at the heart of the … businessensuring world-class service delivery and flawless product rollouts. Youll be instrumental in bridging technical operations with strategic planning, driving efficiency, and scaling service functions to support continued growth. Key Responsibilities: Lead and oversee all technical operations, including product installations, customer support, and training services. Drive the … successful rollout of new products, ensuring delivery excellence across all customer touchpoints. Build and implement scalable, technology-driven operational strategies to support business growth. Champion continuous improvement by identifying inefficiencies and implementing data-driven solutions. Collaborate cross-functionally with product, engineering, and commercial teams to align operational goals. Hire More ❯

Overview apetito business operates 24/7 providing a vital service to our customers. IT is central to the success of the business and the IT team supports the infrastructure and services vital to its operation. We are embarking on a period of exciting change, and this role will … is committed to delivering world-class services to the business and supporting its continued growth. This role will play a pivotal part of our service delivery offering and will lead the way in primarily supporting our cloud infrastructure across multiple resources. This role is based at our Head … patching schedules, ensuring timely updates and security compliance. Monitoring & Reporting Understanding environment demands to scale resources efficiently and proactively. Working with the Head of Service Delivery, Cloud & Infrastructure to properly budget for resource trends; ensuring cost efficiency through costs management and invoice reviews. Generate system and service More ❯

Lead Service Designer Day Rate: 312 Inside IR35 Duration: 6 Months Location: Hybrid (Cardiff twice a month) Shape and Deliver Outstanding User-Centred Services We are seeking an experienced Lead Service Designer to play a pivotal role in designing and delivering user-centred services. With responsibilities spanning complex … services and teams, you'll collaborate with service managers, programme directors, and the newly formed UCD Team to set direction and embed best practices. This role offers the opportunity to lead on strategic service design and drive impactful, user-focused outcomes. What You'll Do Leadership & Innovation: Mentor … Prototyping & Evaluation: Utilize various prototyping methods and tools, measure outcomes, and deliver high-quality design solutions. What We're Looking For Significant experience in service design and leading multi-disciplinary teams. A strong understanding of user-centred design principles, supported by theoretical knowledge and practical application. Expertise in Agile More ❯

Lead Service Designer Day Rate: £312 Inside IR35 Duration: 6 Months Location: Hybrid (Cardiff twice a month) Shape and Deliver Outstanding User-Centred Services We are seeking an experienced Lead Service Designer to play a pivotal role in designing and delivering user-centred services. With responsibilities spanning complex … services and teams, you'll collaborate with service managers, programme directors, and the newly formed UCD Team to set direction and embed best practices. This role offers the opportunity to lead on strategic service design and drive impactful, user-focused outcomes. What You'll Do Leadership & Innovation: Mentor … Prototyping & Evaluation: Utilize various prototyping methods and tools, measure outcomes, and deliver high-quality design solutions. What We're Looking For Significant experience in service design and leading multi-disciplinary teams. A strong understanding of user-centred design principles, supported by theoretical knowledge and practical application. Expertise in Agile More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. Hours … hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system … as required. Review H&S documentation including risk assessments, contractor RAMS and supporting with any issues. Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team More ❯

major incidents as they arise. Automation & Continuous Improvement: • Drive automation and scripting initiatives to enhance efficiency in provisioning workflows. • Participate in initiatives to optimise service delivery and improve the end-user experience. Collaboration & Documentation: • Work closely with the EUC Manager and other team members to enhance processes and … service delivery. • Maintain accurate records and documentation of device configurations, support tickets, and inventory. • Communicate effectively with end-users to understand their needs and provide necessary support. Required qualifications to be successful in this role • Proficiency with Configuration Manager 2012 or later (SCCM). • Understanding of Active Directory (AD More ❯

tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement … with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom … Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelors degree or equivalent in an engineering-related discipline Working proficiency More ❯

Job summary The Head of Performance will be responsible for leading Digital Health and Care Wales's performance management framework to support the delivery of the organisational strategy and transformation programme to enable a successful transition to a product and service delivery operating model. The post holder … ensuring the organisation measures, monitors and manages performance against agreed strategic objectives, targets and standards (national and local) by providing a comprehensive performance management service to the business to enable effective decision making. The Head of Performance leads the performance team and, more broadly, a community of practice, acting … key stakeholders such as Welsh Government. The role will lead on addressing complex performance issues by ensuring effective performance escalation processes and working with Delivery teams to conduct deep dives in areas of performance improvement, as required. Main duties of the job The post holder will: Lead the delivery More ❯

cloud. This includes proactive monitoring, troubleshooting, and support across various IT functions such as hardware, security, and application management. The role also oversees IT service desk operations, providing support to end users, ensures adherence to policies and collaboration on IT projects. Strong emphasis on security, effective service delivery … cloud, while diagnosing and resolving connectivity issues Collaborate on IT projects, manage system upgrades, and monitor infrastructure to address issues proactively Manage the IT Service Desk, ensuring SLA compliance, resolving support tickets, handling emergencies, and providing advanced troubleshooting and remote support Support in delivering secure IT services Manage user More ❯

around the world. Please visit our website: www.turnerandtownsend.com Job Description To perform the role of the Commission Manager, taking responsibility for end-to-end service delivery To ensure that client objectives are met through the delivery of an effective cost management service SCOPE The data centre More ❯

role also includes upholding the data governance framework supporting the master data held in the SAP Finance systems for both Studios (S4) and Public Service (ECC) systems. The role works with key BBC business, external and technical stakeholders to design, deliver & run the required product, measure its success, lead … and approving data changes in all SAP systems, ensuring compliance with BBC and statutory policies. Provide system expertise, technical support and knowledge to business, service delivery and change/project teams ensuring dependencies and relationships between all associated systems are understood, maintained and communicated effectively to relevant stakeholders. … staff and within governance groups to understand business needs and drivers, and confirm objectives and priorities. Develop relationships with pan-BBC and external stakeholders, delivery partners and suppliers as well as with colleagues and senior internal stakeholders. Are you the right candidate? Ability to investigate & solve complex problems. Ability More ❯

Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer needs and service delivery. Manage client expectations and uphold company commitments to ensure client satisfaction. About The Candidate To be successful in this role you will need More ❯

a Technology Repair background, to lead a growing and diverse team and oversee the daily operations of the repair centre, ensuring efficient and effective service delivery to customers. What you'll be doing: Team Management - Lead, motivate and manage a team of technical repair engineers and technicians in … Oversee the repair process from tech intake to completion and deployment; ensuring timely and accurate repairs, implementing and monitoring workflows to optimise efficiency. Customer Service - Ensure high levels of customer satisfaction by addressing enquiries, resolving complaints and maintaining strong internal and external relationships. Inventory Management - Monitor and manage inventory … repair centre, workshop or IT engineering setting. Strong leadership and team development skills. Excellent organisational skills with the ability to problem solve. Strong customer service and communication skills. Knowledge and understanding of repair centre processes and inventory management. Strong familiarity of QSHE principles and standards. Experience with inventory management More ❯

a Technology Repair background, to lead a growing and diverse team and oversee the daily operations of the repair centre, ensuring efficient and effective service delivery to customers. What you'll be doing: Team Management - Lead, motivate and manage a team of team leaders, technical repair engineers and … Oversee the repair process from tech intake to completion and deployment; ensuring timely and accurate repairs, implementing and monitoring workflows to optimise efficiency. Customer Service - Ensure high levels of customer satisfaction by addressing enquiries, resolving complaints and maintaining strong internal and external relationships. Inventory Management - Monitor and manage inventory … repair centre, workshop or IT engineering setting. Strong leadership and team development skills. Excellent organisational skills with the ability to problem solve. Strong customer service and communication skills. Knowledge and understanding of repair centre processes and inventory management. Strong familiarity of H&S principles and standards. Experience with inventory More ❯

a Technology Repair background, to lead a growing and diverse team and oversee the daily operations of the repair centre, ensuring efficient and effective service delivery to customers. What you'll be doing: Team Management - Lead, motivate and manage a team of team leaders, technical repair engineers and … Oversee the repair process from tech intake to completion and deployment; ensuring timely and accurate repairs, implementing and monitoring workflows to optimise efficiency. Customer Service - Ensure high levels of customer satisfaction by addressing enquiries, resolving complaints and maintaining strong internal and external relationships. Inventory Management - Monitor and manage inventory … repair centre, workshop or IT engineering setting. Strong leadership and team development skills. Excellent organisational skills with the ability to problem solve. Strong customer service and communication skills. Knowledge and understanding of repair centre processes and inventory management. Strong familiarity of H&S principles and standards. Experience with inventory More ❯

a Technology Repair background, to lead a growing and diverse team and oversee the daily operations of the repair centre, ensuring efficient and effective service delivery to customers. What you'll be doing: Team Management - Lead, motivate and manage a team of technical repair engineers and technicians in … Oversee the repair process from tech intake to completion and deployment; ensuring timely and accurate repairs, implementing and monitoring workflows to optimise efficiency. Customer Service - Ensure high levels of customer satisfaction by addressing enquiries, resolving complaints and maintaining strong internal and external relationships. Inventory Management - Monitor and manage inventory More ❯

a Technology Repair background, to lead a growing and diverse team and oversee the daily operations of the repair centre, ensuring efficient and effective service delivery to customers. What you'll be doing: Team Management - Lead, motivate and manage a team of team leaders, technical repair engineers and … Oversee the repair process from tech intake to completion and deployment; ensuring timely and accurate repairs, implementing and monitoring workflows to optimise efficiency. Customer Service - Ensure high levels of customer satisfaction by addressing enquiries, resolving complaints and maintaining strong internal and external relationships. Inventory Management - Monitor and manage inventory More ❯

range of projects and services by providing assistance to the Operational Manager and Team Managers. They will ensure support is available to ensure the service delivery of objectives are met, identifying the needs across the section and should have excellent communication and organizational skills, as well as experience More ❯

a Technology Repair background, to lead a growing and diverse team and oversee the daily operations of the repair centre, ensuring efficient and effective service delivery to customers click apply for full job details More ❯