1 to 25 of 81 Service Delivery Jobs in Cardiff

continue our growth. You’ll work closely with the CTO and cross-functional leaders to implement strong governance, elevate IT operations, and champion a service-oriented culture — all while ensuring operational excellence in a modern, hybrid workplace. What you’ll be doing Strategic leadership of internal IT and IT … Security operations, aligning to best practice frameworks such as ITIL and COBIT 5 . Oversight of service desk operations, asset lifecycle management , and end-user support , ensuring scalable service delivery and continuous improvement. Ownership of our Microsoft 365 environment , alongside Azure AD and Intune , to enable secure … user-friendly collaboration and device management. Management and evolution of Zero Trust architecture and associated controls, ensuring strong security posture across our hybrid workforce. Delivery of robust IT governance, including policy development , process documentation , risk management , and compliance monitoring. Design and improvement of structured workflows and controls, including Joiner More ❯

staff members, ensuring the smooth implementation of the existing IT strategy while managing day-to-day IT operations and maintaining high standards of IT service delivery to safeguard the IT infrastructure. Role and Responsibilities Strategy Implementation: Execute and oversee the existing IT strategy aligned with the firm’s … goals, ensuring effective and timely delivery of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance environment. Service Desk Management: Ensure efficient operation … of the service desk, providing outstanding support across multiple offices. Service Delivery: Oversee IT service delivery to meet business needs and SLAs, implementing best practices for IT service management and continuous improvement. Infrastructure and Operations: Lead infrastructure initiatives to ensure robust, reliable systems, compliance More ❯

Other EU work permit required: Yes Job Views: 3 Posted: 02.05.2025 Expiry Date: 16.06.2025 Job Description: Peaple Talent has partnered with a leading professional service company based in central Cardiff, recruiting an experienced Head of IT to lead their IT function. This role supports a team serving approximately … staff, ensuring the smooth execution of the IT strategy, managing daily IT operations, and maintaining high standards of IT service delivery and infrastructure security. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy aligned with the company’s goals, ensuring timely delivery of IT … projects. Team Leadership: Manage and mentor IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Promote a collaborative, high-performance environment. Service Desk Management: Ensure efficient operation of the service desk, providing excellent support across multiple offices. Service More ❯

Job Title: Managed Service Design Lead Location: Uk, home based with regular travel Salary: Up to £85,000 + car allowance Contract type: Permanent #LI-Hybrid About the role This is a newly created position, in our Cloud, Cyber and IT Business Unit, to focus on end to end … service design. As theManaged Service Design Lead, you will play a pivotal role in shaping and evolving ARO’s Managed Services across their full lifecycle—from initial bid through to renewal. This client-facing position is central to ensuring top-tier, ITIL-aligned service delivery across … a diverse and modern technology stack. You will be someone who thrives on turning complex client needs into seamless service experiences. You ask,“How does that work in practice?”and care deeply about how clientsfeelabout the services they receive—not just the metrics behind them. Please note that this More ❯

Job summary The Portfolio Lead is a senior role responsible for the strategic leadership, governance, and delivery of Public Health Wales' Digital and Data Portfolio. Reporting to the Director for Research, Data and Digital, the role ensures that digital transformation and data programmes are aligned with strategic priorities and … designed, embedded effectively, and deliver long-term benefits. This is a hands-on leadership position, requiring deep knowledge of digital innovation, governance frameworks, and service transformation. You will manage interdependencies, resources, and budgets while driving forward a culture of continuous improvement and digital maturity. Main duties of the job … The Portfolio Lead is responsible for overseeing the successful delivery of Public Health Wales' Digital and Data Portfolio. The role provides strategic direction and day-to-day leadership across a wide range of digital transformation and data programmes, ensuring they are aligned with national and organisational priorities and deliver More ❯

Peaple Talent have partnered with a leading professional service company based in central Cardiff who are recruiting an experienced and Head of IT to lead their IT function. This critical role will support a team that serves approximately 750 members of staff, ensuring the smooth implementation of our existing … IT strategy whilst successfully managing the day to day IT operations along with maintaining very high standards of IT service delivery safeguarding the IT infrastructure. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy in alignment with the firm’s goals, ensuring effective and timely … delivery of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the service desk operates efficiently More ❯

your recruiter to learn more. Base pay range Direct message the job poster from Peaple Talent Peaple Talent has partnered with a leading professional service company based in central Cardiff, recruiting an experienced Head of IT to lead their IT function. This critical role will support a team serving … approximately 750 staff members, ensuring the smooth implementation of the existing IT strategy, managing daily IT operations, and maintaining high standards of IT service delivery and infrastructure security. Role and Responsibilities Strategy Implementation: Oversee the execution of the IT strategy aligned with company goals, ensuring timely delivery of IT projects. Team Leadership: Manage and mentor IT staff, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative, high-performance environment. Service Desk Management: Ensure efficient operation of the service desk, supporting staff across multiple offices. More ❯

network you want to login/join with: Join one of the the fastest-growing companies, where they leverage AI and a tech-enabled service model to help businesses secure funding. The Role As Head of Service Delivery, you’ll oversee the daily operations of our expanding … delivery team — including consultants, writers, and team leads. Your mission: drive performance, plan capacity, ensure excellence in delivery, and keep our clients delighted. You’ll take ownership of output targets, operational KPIs, and compliance, all while building scalable systems and cultivating a high-performing, motivated team. This is … You’ll Be Doing Leading the day-to-day operations of our Grant Consultants and Platinum Writers Driving improvements in productivity, turnaround speed, and service quality Designing and implementing scalable operational processes and systems Owning delivery metrics including volume, SLAs, refunds, margin, and NPS Managing resource planning and More ❯

to login/join with: We have an excellent opportunity for an experienced and strategic leader to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful … be instrumental in ensuring the quality and reliability of our client's software releases, fostering a culture of continuous improvement, and enhancing the overall service delivery capabilities. This role offers a great opportunity to build and shape a critical function within a growing technology company, working closely with More ❯

the UK continuously for the last 5 years. Responsibilities include: Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT … Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience: Utilize ServiceNow's Experience Layer components to build modern, intuitive user interfaces. Configure and enhance the Next Experience UI for seamless interactions. Use UI Builder and … Service Portal to create role-based dashboards and workflows tailored to client needs. Integration and Data Management: Integrate ServiceNow with external systems via REST/SOAP APIs and IntegrationHub. Manage data migration ensuring consistency across modules and external systems. Work with Workflow data fabric and RaptorDB. Required Experience: • Proven More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and … this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure … IT service desk professionals & a couple of Team Leaders Experience Required: Experience in a similar senior IT role i.e. Head of IT/Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and … this alongside the Director of IS. The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure … IT service desk professionals & a couple of Team Leaders. Experience Required: Experience in a similar senior IT role i.e. Head of IT/Head of IT Services/Senior IT Operations Manager. Hands-on operational senior IT experience. Ability to manage cross-functional IT teams and develop those teams. More ❯

Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT … projects are delivered effectively and aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates … efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance More ❯

Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT … projects are delivered effectively and aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates … efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance More ❯

Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT … projects are delivered effectively and aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates … efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance More ❯

be pivotal in evolving IT operations to meet business demands. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring effective delivery of IT projects aligned with company goals. Team Leadership: Manage, mentor, and develop IT teams across Service Desk, Security & Operations, and Training, fostering … a collaborative and high-performance environment. Service Desk Management: Ensure efficient operation of the IT service desk, providing exceptional support across multiple offices. Service Delivery: Oversee IT service delivery to meet business needs, adhere to SLAs, and promote continuous improvement. Infrastructure and Operations: Lead … Bachelor's degree in Information Technology, Computer Science, or related field. Proven senior IT management experience, preferably within professional services. Strong knowledge of IT service management, infrastructure, and operations. Experience in implementing IT strategies and managing large projects. Excellent leadership and team development skills. Strong problem-solving and decision More ❯

Managerto lead the coordination of key projects while ensuring the highest standards of regulatory compliance and governance. This full-time position combines strategic project delivery with oversight of risk frameworks, data protection, accreditations, and policy assurance. Working across departments and with external partners, the successful candidate will ensure projects … DSPT, and other applicable frameworks. You will drive operational effectiveness while safeguarding trust, integrity, and compliance in our digital health services. Key Responsibilities ·Lead delivery of strategic and operational projects, ensuring scope, budget, and timelines are met ·Develop and manage robust internal risk, compliance, and governance frameworks ·Produce and … end-to-end, ensuring tasks are delivered to high standards and timelines. Leadership – Guides cross-functional teams and stakeholders through change, compliance, and project delivery with clarity and influence. Decision Making – Makes data-informed decisions under pressure, assessing regulatory, operational, and commercial risk. Planning & Prioritisation – Manages concurrent priorities across More ❯

Engineer will build and enhance the engineering and technical relationship with both internal and external customers. The Cloud Engineer will provide a pro-active service in all aspects of enhanced service delivery and provides a bridge between the engineering team and Service Delivery, Projects and … Service Desk within Telent to ensure a high level of customer satisfaction is at the forefront of all commitments. Our Technology Teams at Telent are committed and enterprising as we thrive on bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right … installed on customer sites as part of projects or installs. To attend, as required, the following customer facing meetings; support reviews, project roadmap, monthly service reviews and weekly incident reviews. Ensure time sheets are accurate and submitted weekly against the correct booking codes which have been approved via the More ❯

wide Job Description: We’re recruiting for an experienced IT Administrator on behalf of our client – a forward-thinking business that values excellent IT service delivery and continuous improvement. This is an exciting opportunity for someone who enjoys a varied role within IT support and service management. … The successful candidate will play a key part in ensuring high levels of service to internal users, acting as an escalation point for the support team, and working closely with stakeholders and suppliers to maintain and enhance IT services. Key Responsibilities: Ensure the compliant delivery of IT services … effectively. Build and maintain strong working relationships with internal IT teams, business stakeholders, and third-party suppliers. Monitor supplier performance and contribute to regular service reviews. Support key ITSM processes including Incident, Problem, and Change Management. Participate in the management and communication of major incidents. Assist in reporting and More ❯

respect of new, enhanced or different technologies that would serve its purposes better. Prepare and deliver technical presentations and demonstrations Strong background in Field service delivery, technology, methodology and provide thought leadership in this area of our industry. Provide technical direction to delivery on key projects. Maintain … function to develop, shape and ultimately propose new solutions and opportunities for the customer environment. Innovation & Leadership Drive and coordinate the Applied Innovation and Service Excellence programs Be an ambassador for the Unisys Service Lines, educating both the Unisys Account teams and Client personnel on the Unisys future … strategy, service roadmaps and overall solution architecture Contribute to the technical dimension of Account Plan and produce annual account technology roadmap Communicate and contribute with the Service Lines on issues identified from field observations, client feedback and technical communities (e.g., Case Studies) Identify continuous improvement opportunities across the More ❯

development; liaising as required with other internal IT teams and external suppliers as appropriate. The role holder will work as part of a professional service delivery team dedicated to the provision of an efficient, effective and quality driven Information Technology service to staff and students within the … evaluate and undertake impact analysis on major design options and assess and manage associated risks. You will ensure that the system design balances functional, service quality and systems management requirements. The specification of user/system interfaces, including validation and error correction procedures, processing rules, access, security and audit … application submitted in English. Job Description The position is based within University IT where the role holder will work as part of a professional service delivery team dedicated to the provision of an efficient, effective, customer focused and quality driven IT service to all staff and students More ❯

Join to apply for the Lead Delivery Manager role at Digital Health and Care Wales Join to apply for the Lead Delivery Manager role at Digital Health and Care Wales Get AI-powered advice on this job and more exclusive features. THIS POST IS FIXED TERM FOR UP … TO 36 MONTHS TO MEET THE NEEDS OF THE SERVICE As a Lead Delivery Manager, you will be accountable for the effective delivery of complex, high risk products, projects and services. You will have a high standard of previous experience managing a range of products, projects and … services and have responsibility and accountability as the main point of escalation. The Lead Delivery Manager will have strong communication skills and be able to engage with a variety of stakeholders. You will be required to coach and mentor senior delivery managers and other team members. You will More ❯

and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day. Service Administrator (Service Back Office Specialist) Service Operations is a critical part of the infrastructure in Smiths Detection. The role is situated inside … the Service Global Back Office team, within one of the workstreams that support the Aftermarket business & Service Operations. As a Service Back Office Specialist (Service Administrator) you will play a role supporting Smiths Detections strategic objectives around Accelerating Growth, Effective Execution and our People, contributing to … requires the processing of administrative tasks in the relevant workstream, working with other workstreams and cross functions where required to set up the field delivery team for successful execution Generic Duties: Manage and resolve workstream issues timely to ensure on-time delivery and flawless quality. Manage and resolve More ❯

the business unit, oversees cost management, drives internal infrastructure reliability, and collaborates with business development, account management, the CCO, and marketing to evolve our service offerings and support our growth ambitions. Key Responsibilities Help define, refine, and evolve the managed services and support strategy in alignment with overall business … growth objectives. Identify market trends, customer needs, and emerging technologies to inform service roadmap and competitive positioning. Work closely with our vendors and partners to help shape our product offerings and service delivery. Manage and mentor a team of 20 staff, including the service desk manager, practice … planning, and continuous learning initiatives to foster a high-performance culture. Ensure partner certifications are achieved and maintained in line with the business strategy. Service Delivery & Collaboration Work closely with the Service Desk Manager and Practice Leads to ensure efficient, consistent, and high value 24x7 service More ❯

customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with … Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements. The TSM will also be involved in onboarding new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role requires participation in a Duty Manager rota … for P1 incidents. This is a full-time permanent role, which may be home-based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from European time zones may also be considered. The successful candidate must be able to work both onsite with customers More ❯