18 of 18 Service Delivery Jobs in Cardiff

Welsh financial services provider focused on real estate finance and specialist residential mortgage markets. Under the overall management of the Head of Service Security & Operations, the IT Service Delivery Lead is responsible for leading the Service Improvement and Service Desk teams to ensure that applications … with ITIL best practice and supported within agreed SLAs. Essential Experience: Relevant IT or computer science degree. ITIL Foundation Qualification. Experience of working in Service Desk or Service Delivery role. Experience of managing technical or project teams. Experience supporting applications and infrastructure. Knowledge of best practice ...

Select how often (in days) to receive an alert: Service Delivery and Supplier Management Lead Date: 15 Sept 2026 City: Cardiff Address: Cardiff, Wales, GB, CF30LT Job Requisition Number 9139 Work Type Permanent Job Function IT Salary Range £58,751.00-£71,972.00 Base South East Hub Closing Date … 28th September What you’ll be responsible for As our Service Delivery and Supplier Management Lead, you will play a key role in shaping and enhancing the delivery of Digital services across the organisation. You will work collaboratively with colleagues, suppliers, and stakeholders to ensure services ...

Dŵr Cymru Welsh Water is seeking a Service Delivery and Supplier Management Lead based in Cardiff to drive IT service delivery and supplier governance across the organisation. You will work with suppliers and internal teams to ensure reliable, customer-focused services aligned with strategic priorities. … role offers opportunities to build strong partnerships, influence change, and lead continual improvement across service delivery and supplier management, including major incidents and #J-18808-Ljbffr ...

template documents, drafting guidance and know-how resources Identifying opportunities to leverage legal technology, automation and AI tools to improve knowledge sharing, efficiency and service delivery Ensuring knowledge resources are effectively organised, searchable, accessible and maintained across the firm's knowledge management platforms Publications and thought leadership Assisting … both internal and external audiences on key legal and market developments Business development and strategic support Assisting with: developing client-facing products, solutions and service offerings with a view to improved client service delivery through the effective use of knowledge and technology conference submissions, speaking engagements, client ...

Hodge in Cardiff is seeking an IT Service Delivery Lead to guide our Service Desk and Service Improvement teams. The role focuses on ensuring IT services and applications are supported to ITIL-driven standards and within agreed SLAs. You will lead cross-functional teams, manage suppliers … drive continuous service improvements, collaborating with business and IT stakeholders to align transition and delivery with strategic goals. #J-18808-Ljbffr ...

Julian Hodge Bank Limited in Cardiff is seeking an IT Service Delivery Lead to head the Service Desk and Service Improvement teams, ensuring IT services align with ITIL practices and meet SLAs. You will own incident, problem, change and knowledge management, coach staff, manage suppliers … work with developers to embed service transition and continuous improvement across the organisation. #J-18808-Ljbffr ...

visits in accordance with BS5839 standards. Ensure all Fire Alarm systems remain compliant with BS 5839 and report defects where necessary. Respond promptly to service calls from the Helpdesk during working hours and whilst on call. Identify non-repairable faults and recommend appropriate corrective actions. Order replacement parts … relationships with client site teams and colleagues. Deliver work efficiently and cost-effectively while maintaining high technical standards. Ensure compliance with contractual obligations and service level agreements. Work collaboratively with internal teams to meet operational targets and service delivery standards. Demonstrate flexibility to support operational requirements ...

Datadog. Datadog is a Nasdaq-listed observability platform. The company's technical focus is on observability and LLM observability specifically. Key Responsibilities Managed Service Delivery - Support customers across a mix of traditional and modern cloud platforms, Azure and AWS, alongside newer AI-native application stacks and the cloud … live incidents, including acting as an escalation point for trickier ones. Build & Improvement Projects - Deliver end-to-end build-and-run projects for managed service customers, from scoping through to live operation, with minimal oversight. Design and implement cloud cost optimisation strategies, working through the technical dependencies that ...

This is a hands-on technical leadership role, combining deep expertise in Microsoft 365, Azure, security, and infrastructure with responsibility for strategy, governance, and service delivery. The position plays a key role in modernising the workplace, enhancing security posture, and driving automatic and data governance across the organisation. WHAT … support and escalation. Oversee system upgrades, patching, and maintenance. Maintain clear and accurate technical documentation. Ensure successful transition of projects into operational support. Project Delivery & Service ImprovementLead full lifecycle delivery: Discovery Design Build Test Deploy. Ensure quality, risk management, and timely delivery. Drive standardisation, automation (e.g., PowerShell ...

managed, accurately documented and commercially controlled. From cellular connectivity and satellite communications to video streaming and secure file-sharing platforms, you'll coordinate multiple service streams while working closely with our Technical, Sales and Finance teams and external service providers. What youll lead: Service Management: Maintain … comprehensive and accurate service register, ensuring services, contracts, subscriptions and service-related assets are properly recorded and managed. Network & Services: Oversee the operational performance of services including cellular connectivity, satellite communications, video streaming platforms and secure file-sharing solutions. Provisioning: Support the provisioning, modification, suspension and termination ...

operational data. Proven leadership skills with the ability to collaborate, influence stakeholders and drive positive outcomes through data-led insight. Experience leading change and service improvement, taking projects from concept to delivery while influencing others to achieve objectives. Strong decision-making skills with the ability to interpret complex … that support operational and strategic decision making. By combining data from multiple sources, you'll identify trends, measure performance and uncover opportunities to improve service delivery across Universal Credit and Labour Market services. You'll work with operational colleagues, digital teams and senior stakeholders, including Directors and Ministers ...

negotiations. Draft, review, and implement technology contracts. Support strategic technology and transformation programmes across the organisation. Identify and implement process improvements to enhance procurement service delivery. What you'll need to succeed Proven experience operating at Senior Buyer level (or equivalent) within IT procurement. Strong track record of delivering ...

negotiations. Draft, review, and implement technology contracts. Support strategic technology and transformation programmes across the organisation. Identify and implement process improvements to enhance procurement service delivery. What you'll need to succeed Proven experience operating at Senior Buyer level (or equivalent) within IT procurement. Strong track record of delivering ...

part of this transformation. About The Role We're looking for a Solutions and Implementation Manager to join our Customer Experience team, managing the delivery and implementation of Micad FM , our estates management platform, for our UK customer base. We're bolstering the team ahead of a high volume … through to complete implementation. If you're excited about managing complex technical projects, solving implementation challenges, and being the linchpin between our commercial and delivery teams, this is the opportunity for you! Where will you be based? This role is remote within the UK, and the Cardiff area ...

across the organisation. The role will also play a vital role in supporting the Council’s performance functions, evaluating performance and identifying and supporting service improvement opportunities through the provision of analytical capacity. The post holder will be required to work closely with senior managers, Cabinet and partner organisations … resources. You will be part of a highly motivated, dedicated, and supportive team, with a commitment to delivering high-quality work and supporting public service delivery. Strong ICT competency will be a pre-requisite, specifically, familiarity with Microsoft Office, including some specialist tools such as Microsoft Visio, Microsoft Project ...

team, you will design, build and run platform services that underpin critical digital products, helping development teams improve observability, monitoring, CI/CD and service resilience. As a Senior Backend Engineer (Site Reliability), you will: Design, build and operate reliable, secure and scalable cloud platform services supporting critical digital …/CD capabilities. Build software solutions using Python and modern engineering practices. Write clean, maintainable code and infrastructure-as-code solutions to support service delivery. Embed Site Reliability Engineering principles including SLIs, SLOs, error budgets and continual service improvement. Support live service operations, incident management, troubleshooting ...

team, you will design, build and run platform services that underpin critical digital products, helping development teams improve observability, monitoring, CI/CD and service resilience. As a Senior Backend Engineer (Site Reliability), you will: * Design, build and operate reliable, secure and scalable cloud platform services supporting critical digital …/CD capabilities. * Build software solutions using Python and modern engineering practices. * Write clean, maintainable code and infrastructure-as-code solutions to support service delivery. * Embed Site Reliability Engineering principles including SLIs, SLOs, error budgets and continual service improvement. * Support live service operations, incident management, troubleshooting ...

team, you will design, build and run platform services that underpin critical digital products, helping development teams improve observability, monitoring, CI/CD and service resilience. As a Senior Backend Engineer (Site Reliability), you will: * Design, build and operate reliable, secure and scalable cloud platform services supporting critical digital …/CD capabilities. * Build software solutions using Python and modern engineering practices. * Write clean, maintainable code and infrastructure-as-code solutions to support service delivery. * Embed Site Reliability Engineering principles including SLIs, SLOs, error budgets and continual service improvement. * Support live service operations, incident management, troubleshooting ...