17 of 17 Service Delivery Jobs in Devon

are recruiting for a Customer Support Manager on a permanent, remote-working basis. We're seeking a Customer Support Manager to lead our Application Support team in delivering excellent service to our users. You'll be responsible for overseeing day-to-day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and … service delivery. You'll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service improvements. What you will do In performing this role your core duties will include (but will not be limited to): Leading and managing the Application Support team, setting priorities, monitoring performance, and ensuring … timely and effective resolution of customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs, customer satisfaction, SLA compliance, and overall support effectiveness Championing a customer-centric culture by promoting professionalism, empathy, and accountability within the support team Identifying process improvements, contribute More ❯

Software and Service Delivery Business Analyst - Financial Services Sector Contract (Outside IR35) - Remote in UK – Up to £550 per day The Business Analyst is responsible for leading the analysis effort on software and service delivery projects. This role facilitates the end-to-end requirements process and ensures the final solution meets both business and regulatory needs. … contributor. Analytical thinker with a proactive, problem-solving mindset. Capable of influencing decisions and challenging assumptions when necessary. Qualifications & Experience Proven experience in a Business Analyst role – Software and Service Delivery Financial services experience, especially in mortgages, lending, or investment products. Strong background in process mapping and use case development. Degree-level education or equivalent practical experience. BCS More ❯

and implementing advanced data capture tools to support our work on public rights of way. With each project, you’ll focus on integrating digital solutions that deliver efficiency, enhance service delivery, and align with our strategic goals. Working across departments and with third-party providers, you’ll ensure outcomes are delivered on time, within budget, and to a … high standard. You will be working on: - Digitising planning systems to reduce paper-based processes and streamline workflows - Designing a new website to improve accessibility, usability, and service integration - Implementing an asset management system to support infrastructure - Developing a digital engagement and feedback platform to support public consultation and track the impact of our Partnership Plan This is an … will shape how technology is used to enhance services for the communities on Dartmoor. About You We’re looking for someone with a strong track record in IT project delivery, confident managing multiple stakeholders and technical challenges, and passionate about modernising public services. To join us as our Project Manager – IT Systems & Integration you will have: - An ability to More ❯

website and implementing advanced data capture tools to support our work on public rights of way. With each project, youll focus on integrating digital solutions that deliver efficiency, enhance service delivery, and align with our strategic goals. Working across departments and with third-party providers, youll ensure outcomes are delivered on time, within budget, and to a high … standard. You will be working on: - Digitising planning systems to reduce paper-based processes and streamline workflows - Designing a new website to improve accessibility, usability, and service integration - Implementing an asset management system to support infrastructure - Developing a digital engagement and feedback platform to support public consultation and track the impact of our Partnership Plan This is an exciting … You will shape how technology is used to enhance services for the communities on Dartmoor. About You Were looking for someone with a strong track record in IT project delivery, confident managing multiple stakeholders and technical challenges, and passionate about modernising public services. To join us as our Project Manager IT Systems & Integration you will have: - An ability to More ❯

3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products) Expertise with JavaScript and ServiceNow JavaScript API's Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge Practical knowledge or experience with Operating Systems (Linux, Windows) Thorough knowledge of networking concepts such as IP Addressing, Firewalls … databases (MySQL, MSSQL, Oracle) Experience in multiple application architectures and supporting technologies Experience with scripting languages such as PERL, JavaScript, Python, and Shell l Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough … working knowledge in IT Operations Management or IT Service Management is critical Certifications/Education: ServiceNow Certified System Administrator ServiceNow Certified Application Developer preferred What we offer? Referral Program Quarterly bonus opportunities for billable employees Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements Professional Development through training and advancement opportunities Work from home Annual GlideFest Conference More ❯

Tax Manager to join our expanding Corporate Tax team. This role will give you the opportunity to work with and advise a range of clients in relation to the delivery of our R&D Tax Relief proposition. Thispositioncanoffer a clear progression path and will enable you to develop your knowledge and experience further through the completion of interesting assignments … as part of a full service accounting, tax and advisory firm. You will need to be passionate about delivering an excellent service to clients and will enjoy working as part of a team, which you will help to run and shape. Key responsibilities will include: Working with clients to identify opportunities for R&D tax relief/credits … Bishop Fleming's services, integrating R&D advice with the firm's broader offerings. Leading the training and development of the wider tax team to support R&D Tax service delivery and advance their career growth at Bishop Fleming. Participating in delivering other tax advisory and compliance services, offering a chance to broaden tax expertise. Enjoying a tailored More ❯

in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them … solution take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manager and Service Delivery Consultants participate in the project progress meetings and proactively identify risk areas apply your expertise to deliver high quality consulting services to new and existing customers continuously More ❯

delivering innovative software that empowers energy and water utilities to engage better with their customers. Function: The Business Consultant will work for the customer, and the Itineris project and service delivery teams and will be responsible for the successful of the UMAX solution by ensuring customers’ needs are managed, from a business and market regulations perspective. The Business More ❯

Lead Service Delivery Manager Full Time – 37 hours per week Salary: £45,000 - £50,000 p.a. [DOE] plus performance bonus Location: Plymouth (Hybrid – up to 3 days onsite per week) Are you a confident, experienced SDM with a passion for delivering outstanding customer service and driving real impact? Do you thrive on building strong relationships, supporting high … performing teams, and making a strategic difference? If so, this could be the next exciting step in your career. At Delt Shared Services , we don’t just talk about service excellence - we deliver it. As a Lead Service Delivery Manager, you will play a pivotal role in shaping the customer experience across our organisation, ensuring the highest … standards of service delivery while aligning with both our clients' needs and Delt’s strategic goals. About the Role You’ll own the customer experience from end to end; championing customer needs, responding to feedback, and proactively identifying opportunities for improvement. Acting as the primary escalation point for service-related matters, you’ll work closely with stakeholders More ❯

office, 1 day remote Previous experience in an IT support role or similar required We are proud to be partnering exclusively with this exciting business to find their next Service Delivery Technician. This role is perfect for anyone with 1 st or 2 nd line experience, looking to progress their skills. The purpose of this role is to … line IT support to internal staff for all technologies, associated software and peripheral devices as well as day-to-day administration of systems and communications devices. Responsibilities of the Service Desk Technician Role: Provide 1st, 2nd, and occasional 3rd line IT support across hardware, software, and peripheral devices, both remotely and on-site. Build, configure, and deploy Windows, Apple … of users, ensuring timely provision and recovery of IT equipment. Collaborate with internal teams and stakeholders to resolve technical issues and support short-term IT projects. Requirements of the Service Desk Technician Role: Previous experience in a similar IT support role Excellent understanding of MS Windows client operating systems, 365 applications & Active Directory Good understanding of cloud technologies (Azure More ❯

including some of the most ambitious businesses across the UK and globally. This is a hands-on role, ideal for someone ready to step up and take ownership of service delivery, client relationships, and day-to-day support operations. You’ll work closely with our co-founders and clients, contributing directly to shaping how TRIO delivers technology with … ll be holding interviews during the week commencing 14th July. Key Responsibilities include (but are not limited to) Be the first point of contact for client technical issues and service requests Manage and resolve tickets via our helpdesk system (ConnectWise) Coordinate software licensing, backups, and third-party services Proactively manage monitoring and patching tools (e.g. RMM, AV) Contribute to … Support occasional technical setup for live events, studio shoots or remote productions Maintain strong relationships with client teams delivering high customer satisfaction, with clear communication and outstanding ‘personal touch’ service What We’re Looking For (Essential) 3+ years of experience in a service desk or IT support role (ideally MSP or similar environment) Strong technical troubleshooting skills (Windows More ❯

electronic files, medical data, emails and more for organizations around the world. Visit for more information. Primary purpose of the role: OnBase Developer - DevOps role Reports to the IT Service delivery manager This role provides post-sale support services to customers to coordinate and execute product/services implementation projects including installation, troubleshooting, problem resolution, and maintenance of More ❯

electronic files, medical data, emails and more for organizations around the world. Visit for more information. Primary purpose of the role: OnBase Developer - DevOps role Reports to the IT Service delivery manager This role provides post-sale support services to customers to coordinate and execute product/services implementation projects including installation, troubleshooting, problem resolution, and maintenance of More ❯

Full Time As a 2nd Line Support Advisor, you'll be part of the Managed Services team, handling escalated technical queries, troubleshooting systems and applications, and ensuring high-quality service delivery. You'll also support 1st line advisors, manage case progress, and escalate to 3rd line when needed. Key Responsibilities Manage and resolve 2nd line support cases, including hardware … mentoring. Ensure timely updates, SLA adherence, and clear documentation. Escalate complex issues with adequate context to 3rd line or Field teams. Promote ITIL best practices and contribute to continuous service improvement. What You'll Need Proven experience in customer-facing tech support roles. Strong knowledge of systems, applications, and network infrastructure. Proficiency with remote support tools and ITIL practices. More ❯

Assistant Field Service Technician Join a dynamic and innovative company that is at the forefront of technology and service excellence. They pride themselves on delivering top-notch solutions to our clients while fostering a collaborative and supportive work environment. As an Assistant Field Service Technician, you will have the opportunity to develop your skills and grow within … Job Responsibilities: Assist in the installation, maintenance, and repair of equipment on-site. Provide technical support and troubleshooting for clients. Conduct routine inspections and preventative maintenance on equipment. Document service activities and maintain accurate records of work performed. Collaborate with senior technicians to ensure timely and effective service delivery. Adhere to health and safety regulations while on-site. More ❯

Operations team, the Cluster ICT Network Manager will ensure the ongoing development, maintenance, and optimisation of ICT services aligned with the Trust’s strategic plan. The role involves managing service delivery, ensuring regulatory compliance, overseeing budgets, and driving continuous improvement through effective service rationalisation and optimisation. More ❯