2 of 2 Service Delivery Jobs in Exeter

Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Senior Client Services Manager Posting Date: 01/07/2025 Function: Service Unit: Business Location: Exeter (R620), Exeter, United Kingdom Salary: Competitive + Benefits The Client Services Lead for the South West Police Force Alliance plays a critical role in shaping … and delivering BT's service strategy to support key public sector customers-currently Devon & Cornwall Constabulary and Dorset Police-with a vision for broader alignment across the policing sector. This role leads a dedicated service and delivery function, focused on achieving meaningful policing outcomes through a bespoke approach. This position is central to BT's mission of … providing trusted, high-impact services to UK emergency services. The Client Services Lead is accountable for end-to-end service delivery, including contractual outcomes, operational KPIs, project delivery, and continuous improvement initiatives. Through strong leadership, the role drives team performance and embeds a culture of customer-centricity, operational excellence, and innovation. What You'll be Doing: Develop More ❯

Full Time As a 2nd Line Support Advisor, you'll be part of the Managed Services team, handling escalated technical queries, troubleshooting systems and applications, and ensuring high-quality service delivery. You'll also support 1st line advisors, manage case progress, and escalate to 3rd line when needed. Key Responsibilities Manage and resolve 2nd line support cases, including hardware … mentoring. Ensure timely updates, SLA adherence, and clear documentation. Escalate complex issues with adequate context to 3rd line or Field teams. Promote ITIL best practices and contribute to continuous service improvement. What You'll Need Proven experience in customer-facing tech support roles. Strong knowledge of systems, applications, and network infrastructure. Proficiency with remote support tools and ITIL practices. More ❯